Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,167 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,167 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Nice rug but I got the size wrong and it’s a bit small! Will order another one!”

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Posted 1 year ago

“Very quick to resolve a customer enquiry and ensure customer receive the order promptly”

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Posted 1 year ago

“Very pleased with rungrug so easy to order and quick delivery,i am very pleased with my runner looks perfect thankyou”

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Posted 1 year ago

“Very nice! Color is as depicted on screen - important when buying a rug. Plush but low profile for my kitchen is perfect. Now, only time will tell as to how they hold up. My only wish is that they would come with a non-skid backing but that's not a deal breaker. Shipping was FAST. Extremely pleased with this purchase!”

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Posted 1 year ago

“Bought a tartan runner to go in our touring caravan. So pleased I am ordering another another one for the other end of the caravan to match.”

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Posted 1 year ago

“Good quality exactly how it looks on the website”

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Posted 1 year ago

“Superb and efficient service.”

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Posted 1 year ago

“Tracking the progress of shipping on my account said product delivered on July 12. But it wasn’t. I emailed with no response. No phone number to call. I had to go buy a different one my carpet install could happen on time. There was no way to canceling. Then a few days later, DHL texted that the carpet was on its way. They left it with my son who was not authorized sign for it. Now, I need to return it but shipping a return will cost me more than I paid for the carpet. So I give no stars because there is no customer service .”

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Posted 1 year ago

Hi Cindy Thank you for your review, although naturally we are very sorry to read about the issues that you have faced here. I have just been reviewing our customer service email system and can see messages from yourself all of which have been responded too by our agents looking to provide advice and support on the delay in the delivery of the runner. Please could I ask, if these have gone into your spam/junk folder? We do endeavour to get back to all of our customers within 1 working day, and are frequently quicker than this. In terms of being able to call us, on our site there is an option to 'contact us' which lists our opening hours and our phone number so that you can speak to a member of the team if required. We also offer a free returns service if you are unhappy with your runner, so there should be no fees for you to pay to return this back to us. If any of the previous messages we have sent are in your junk folder, please reply to those emails to ask for information on how to return, or alternatively, call 1-908-386-4809. We would be happy to support resolving these issues for you. Kind regards runrug.com

Posted 1 year ago

“Item was as described. Dimensions were spot on! Delivery was a couple of days faster than expected.”

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Posted 1 year ago

“Great service with efficient delivery, we love our new stair runner fantastic quality and easy to fit 👍🏻”

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Posted 1 year ago

“Very satisfied”

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Posted 1 year ago

“Excellent customer service. Have not put rug down yet but looks good wiality”

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Posted 1 year ago

“Excellent products at a very reasonable price .The quality is superb thankyou”

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Posted 1 year ago

“Great runner & colour , delivery was on time with regular updates , would definitely recommend ruurug”

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Posted 1 year ago

“Really impressed with my hallway runner. Second runner I have purchased from this company. Ordered wrong size they were happy to exchange for right size. Very professional service would definitely recommend them and would not hesitate to use again.”

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Posted 1 year ago

“I experienced the poorest customer service ever with this company. We ordered a sample of the runner we were considering for our stairs. When the order status changed to "dispatched" we expected to receive a tracking number in order to follow it to delivery. Nothing was ever received so after a week I submitted a customer contact form requesting status - no response. A few days later I called customer service during their office hours and left a detailed voice message since no one picked up - again no response. I also emailed their help address - again no response. The sample showed up finally, 8 days after it was dispatched. I do like the sample and think it would look great on my stairs, but I am hesitant due to the level of service I've received to date.”

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Posted 1 year ago

“Usually the color in the picture doesn't match when the product is received. Not this one, color is perfect.”

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Posted 1 year ago

“I bought this rug for my hallway. This company were the only ones i could find that did the length i wanted. The rug is well made and looks fantastic. Really feels nice underfoot. I would highly recommend.”

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Posted 1 year ago

“Very please with the rug and next day delivery service”

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Posted 1 year ago

“Not worth the money sliding all over my floor no backing on it poor quality I walk with a stick not happy with it at all I'm elderly I don't know how to send it back Mary Mcphee can you send me details address to send it back to to refund my money please thank you and a label to send it back haven't had a refund I ask u to send details on how to send it back my email marymcphee54@yaahoo.com thanks awaiting an answer”

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Posted 1 year ago

Runrug is rated 4.7 based on 8,167 reviews