Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,562 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent service and quick and efficient”

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Posted 1 year ago

Thank you for your fantastic 5-star review! We're so glad to hear that you experienced excellent service and efficiency with us. We strive to ensure that every customer has a smooth experience, and your feedback is incredibly important. If you ever need anything in the future, just let us know. We appreciate your support!

Posted 1 year ago

“IL EST TR7S CORRECTje suis satisfaite de mon achat”

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Posted 1 year ago

Merci beaucoup pour votre super avis 5 étoiles, Gaelle ! Nous sommes ravis d'apprendre que vous êtes satisfaite de votre achat. Votre satisfaction nous motive à continuer à offrir des produits de qualité. Si vous avez besoin de quoi que ce soit d'autre, n'hésitez pas à nous contacter. Profitez bien de votre nouveau tapis !

Posted 1 year ago

“Very helpful assistance when order was out of stock. Also quick delivery”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Susan! We're so glad to hear that our assistance was helpful and that your delivery was quick. We're always here to help our customers with any needs. If you have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Easy selection of product as great accurate photos of their offerings. Followed with swift and effective delivery”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Allan! We're so glad you found our product selection easy and appreciated the accurate photos. It's great to hear that your delivery was swift and effective. We strive to make every part of the process smooth for our customers. If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“Id love to see a British company do well here and you have a GREAT product, so here’s some feedback: - use better/higher grade plastic/cardboard wrapping - the one you are using is too flimsy for deliveries going through multiple hubs - change measurements on line to 27.5” wide (it’s more accurate) - if it’s not there already add water/bleach care to your website . Great selling point it’s so easy to clean - amplify that when you buy one rug you get two design options . Noted website says reversible. - when there’s a problem don’t lead with excuses - lead with solutions ! Glad that it all came together at the end.”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review! We're genuinely grateful for your feedback and are delighted to hear that you love our product. We take your suggestions on board regarding our packaging and measurements – these insights are invaluable as we strive to improve. We're also glad you mentioned the cleaning aspect; we aim to highlight how easy our rugs are to maintain. Your point about showcasing the reversible designs is well taken, and we’ll work on that. Lastly, we appreciate your advice on how to handle concerns—customer solutions are our priority! Thanks again for your support of a British company, and we hope to serve you even better in the future!

Posted 1 year ago

“Rug is just as expected, really nice quality. Delivery was earlier than expected. Would recommend.”

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Posted 1 year ago

Thank you for your wonderful 5-star review, Mrs! We're so pleased that the rug met your expectations and that you enjoyed the quality. It's fantastic to hear that your delivery arrived earlier than anticipated—our team works hard to make that happen! Your recommendation means the world to us. If there's anything else we can help you with, just let us know! Enjoy your new rug!

Posted 1 year ago

“Excellent service with informative regular messages regarding supply and delivery information. Don't hesitate to use Runrug a local company on our doorstep you can talk to. Highly recommended.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review, Peter! We're thrilled to hear that you appreciated our service and found the delivery updates helpful. Supporting our local community is important to us, and we're glad to be a company you can connect with. If you ever have any questions or need assistance, don't hesitate to reach out. We truly appreciate your recommendation!

Posted 1 year ago

“Nice rug at a reasonable price. Delivered on time.”

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Posted 1 year ago

Thank you for your great review, Paul! We're delighted to hear that you found the rug to be nice and reasonably priced, and that it arrived on time. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“Good quality and reasonable prices”

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Posted 1 year ago

Thank you for your amazing 5-star review! We're so pleased to hear that you found our rugs to be of good quality and reasonably priced. Your satisfaction is our top priority, and we’re here to help anytime you need us. Enjoy your new rug, and we hope to see you again soon!

Posted 1 year ago

“Great runner looks lovely soft to touch hoovers we’ll perfect for my hallway”

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Posted 1 year ago

Thank you so much for your wonderful 5-star review, Robert! We’re thrilled to hear that you love the look and feel of your new runner. It’s great to know it fits perfectly in your hallway and performs so well. If you ever need anything else, don’t hesitate to reach out. Enjoy your lovely new addition!

Posted 1 year ago

“Excelent service and excellent hall runner. Needed in a hurry and the runner was delivered before a gathering of 2 and 4 legged guests arrived! The runner looked as good when they left as when they arrived despite lots of muddy walks!”

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Posted 1 year ago

Thank you so much for your amazing 5-star review, Debbie! We're absolutely delighted to hear that the hall runner arrived just in time for your gathering and held up beautifully despite all the muddy paws and feet! It's always our goal to provide excellent service and quality products. If you need anything else in the future, please feel free to reach out. Enjoy your lovely new runner!

Posted 1 year ago

“Very happy with the rug and quick delivery”

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Posted 1 year ago

Thank you for your fantastic 5-star review, Sarah! We're so glad to hear that you're happy with your rug and that the delivery was quick. We strive to provide both quality products and efficient service. If you ever need anything else, don't hesitate to get in touch. Enjoy your beautiful new rug!

Posted 1 year ago

“Excellent service and excellent quality highly recommend.”

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Posted 1 year ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re happy with both our service and the quality of your purchase. Your recommendation means the world to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your new addition!

Posted 1 year ago

“Everyone loves the Savannah runner on my staircase.Its great quality and was easy to lay. The customer service team were so helpful too when I didn't order enough and got me another piece sent very quickly. After being quoted over £300 by a carpet company,I've done it myself for half the price and have carpet i love and just settled for.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review, Lorraine! We're thrilled to hear that the Savannah runner is getting all the love on your staircase. It's great to know you found the quality to be excellent and that our customer service team could assist you seamlessly. Doing it yourself and loving the result makes it even better! If you need anything else in the future, don’t hesitate to reach out. Enjoy your gorgeous runner!

Posted 1 year ago

“The runner I purchased arrived on time and is beautiful just like the picture. Easy to lay down and it's thick and soft”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review, Kerrianne! We're thrilled to hear that your runner arrived on time and is just as beautiful as you expected. It's wonderful to know that it's thick and soft, making it a joy to use. If you have any questions or need further assistance, feel free to reach out. Enjoy your lovely new addition!

Posted 1 year ago

“Quality and colour”

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Posted 1 year ago

Hi Serah, Thank you for your 3-star review. We're glad you appreciated the quality and colour of the rug! However, it seems we may have missed the mark on other aspects. We’d love to hear more about your experience so we can improve in the future. Please feel free to reach out to us at help@runrug.com with any specific feedback or concerns. Kind regards, runrug.com

Posted 1 year ago

“Theses are beautiful runners.The quality of workmanship far exceeded my expectations. very fast shipping and the DHL tracking was by far the best.When you had to call customer service with a question they were kind and exceptional.Would highly recommend.Don’t let the price scare you worth every penny.”

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Posted 1 year ago

Thank you so much for your fantastic 5-star review, Horace! We’re thrilled to hear that you’re pleased with the beautiful runners and that our craftsmanship exceeded your expectations. It's wonderful to know that our fast shipping and exceptional customer service made a positive impression. Your recommendation means a lot to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your stunning runners!

Posted 1 year ago

“Website easy to use, fast delivery, product exactly what expected and needed, all in all a good experience.”

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Posted 1 year ago

Thank you for your fantastic 5-star review! We're so pleased to hear that you found our website easy to use and that your delivery was fast. It's also great to know that the product met your expectations perfectly. We truly appreciate your feedback and hope to have the pleasure of serving you again soon! Enjoy your purchase!

Posted 1 year ago

“Great company. Lovely product.”

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Posted 1 year ago

Thank you so much for your lovely 5-star review, Anna! We're thrilled to hear that you are happy with our company and your product. Your support means the world to us! If you ever need anything else or have any questions, just let us know. Enjoy your lovely new item!

Posted 1 year ago

“Disappointed that our choice of rug had been discontinued although it showed as being available on the website. We chose another and the staff were very helpful and the rug arrived the next day. We would use them again. We suggest they ensure the do no offer discontinued items on their website”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review, Anthony! We appreciate your understanding regarding the discontinued rug, and we're thrilled to hear that our team was able to assist you in selecting another option. It's fantastic that your new rug arrived the very next day! Your feedback about ensuring discontinued items are removed from our website is invaluable, and we'll certainly take it into consideration. We look forward to serving you again in the future!

Posted 1 year ago

Runrug is rated 4.7 based on 8,562 reviews