Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,735 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,735 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“We are so pleased with this black runner and just how comfortable it is to walk on without slippers.Your company sure do go the extra mile with customer satisfaction with speed of dispatch '' next day '' and delivery same day as dispatched. We have used you on several times because of service and would not go anywhere else. I would highly reccommend your company.”

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Posted 1 year ago

“I had looked online off and on in vain for two years for a new 16 ft. runner. Problems were wrong color, wrong pattern, too wide, or it didn't come in a 16 ft size. I discovered Runrug two weeks ago and a new runner now lies in our hall way. I love the color, pattern, width, and thickness. It looks good and feels good to walk on. For a cut run with bound ends, it is a beauty and deserves a 5. For what I originally wanted, it is a 4 simply because a cut run does not (understandably) have the border design at either end - just along the sides. But, I am very happy with this run and now can move on to other projects!”

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Posted 1 year ago

“Excellent website - easy to use, and liked the facility to place the item into a photo of a room. Prices not the cheapest, but quality is excellent. Free delivery, and arrived 2 days early.”

Runrug 5 star review on 26th February 2024

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Posted 1 year ago

“I'm still waiting for my rug ! Your customer service is appalling , Not one phone call to say it's delayed, I myself had to check where it was , after waiting in All day , for a delivery that You didn't deliver , I'm still waiting for confirmation, of my said delivery.”

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Posted 1 year ago

Hi Maureen, Thank you for leaving us a review. I am very sorry to hear that there was a delay with your delivery. I can see that one of our customer service representatives has been looking into this and has spoken to you and a gentleman called Michael. Unfortunately the delay was with one of our suppliers, I am afraid we were not informed of the delay until we chased this up for you. I do apologise. We take our customer care very seriously and we're sorry that your experience this time, was unsatisfactory. After looking into this now for you, I can see that the delivery was sucessfully completed yesterday at 12:35pm. If we can help with anything further, please don't hesitate to reach out to us again. Thank you.

Posted 1 year ago

“Very satisfied. Quick shipping. And shipping was free. Quality of rugs is excellent”

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Posted 1 year ago

“I haven’t received it yet.”

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Posted 1 year ago

Hi Tina, Thank you for leaving us a review. I am very sorry to hear that there has been a delay with your delivery. I can see that the estimated delivery date was February 26th. After looking into this for you now, I can see that the delivery was sucessfully completed yesterday (Feb 27th) at 11:57am. I do apologise for the slight delay and I hope you like your rugs! If we can help with anything further, please don't hesitate to reach out to us. Thank you.

Posted 1 year ago

“I love this runner. Colours are exactly as described. Nice quality . Timely delivery”

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Posted 1 year ago

“Ordering and receiving the runner was very easy. We have not installed it yet so I don't know the quality. Thank you.”

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Posted 1 year ago

“Very good experience throughout. We needed carpet runners / mats of more unusual sizes for our motorhome and we were very pleased that Runrug were able to provide a good choice . The carpets are very good quality for the price and well finished Delivery was very quick”

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Posted 1 year ago

“Extremely happy! Love the quality of the carpet, customer service is excellent, fast delivery. I would definitely recommend.”

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Posted 1 year ago

“Quality much better that we expected, has a nice feel under the feet”

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Posted 1 year ago

“After initial carpet was faulty, Rugruns customer service ( via Joe) was excellent arranging for me to return item without fuss and organising a refund as new item ordered was cheaper. Now have new carpet and more than happy as it is of good quality and looks great. Well done Rugrun”

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Posted 1 year ago

“Great prices and brilliant carpets great service”

Runrug 5 star review on 25th February 2024

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Posted 1 year ago

“Stair runner came promptly as ordered. Can’t say what it looks like yet bc it’s still rolled and wrapped. But looks good. Also got some beautiful stair rods. Gonna look great!”

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Posted 1 year ago

“I needed a dark coloured rug for my very small hall. This black tartan pattern is ideal for the purpose. Good quality. Like it!”

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Posted 1 year ago

“I am very pleased with my runner, it looks very smart.”

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Posted 1 year ago

“Disappointing.”

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Posted 1 year ago

Hi Martin, Thank you for taking the time to leave us a review. We're very sorry that you are unhappy with your purchase. I can see that my colleague Iain is working closely with you over email, to rectify any such issues that you may have. Hopefully we can now resolve the situation to your satisfaction. Thank you.

Posted 1 year ago

“Happy to buy from you”

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Posted 1 year ago

“Service was fine. The rug itself was not what I expected, very hard to walk on in bare feet. I was hoping for something softer, a little more plush.”

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Posted 1 year ago

Hi Thomas, Thank you for taking the time to leave us a review. I can see that you've purchased one from the Aztec range, this product is described on our website to have a fairly coarse feel to it, it has a firm feel and offers little comfort. This product is not made to be luxurious, it is made to be very durable and practical. We do have lots of different ranges to choose from! We'd be happy for you to contact us directly and we'll be more than happy to arrange an exchange for you. You can speak to one of our customer care representatives by sending an email to: help@runrug.com. Thank you.

Posted 1 year ago

“Great selection and fair prices. Easy to do business with online.”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,735 reviews