Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Fantastic service even when I changed my order at the last minute, couldn’t have been more helpful Delivery service is amazing”

Helpful Report

Posted 11 months ago

Hi Tessa, Thank you for your wonderful review! We're so glad to hear that you had a fantastic experience with our service, even with the last-minute changes. It’s great to know that our delivery met your expectations! We truly appreciate your kind words and hope to welcome you back soon! Warm regards, Team Runrug

Posted 10 months ago

“Beatiful runner. Exactly as described. Shipping (even to Alaska) quick and trackable. Thank you.”

Helpful Report

Posted 11 months ago

Hi Kathleen, Thank you for your wonderful review! We’re thrilled to hear that you love your new runner and that it arrived quickly to Alaska. Your satisfaction is our top priority, and we're delighted that we met your expectations. Thanks for choosing us, and we hope to see you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Quality kitchen runners, easy to clean and hard waring. Also the hall runners are excellent.”

Helpful Report

Posted 11 months ago

Hi Tracey, Thank you for your amazing review! We're so pleased to hear that you find our kitchen and hall runners to be of great quality and easy to maintain. Your feedback truly means a lot to us! We appreciate your support and look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Purchased a runner but received an incorrect size. Contacted Runrug, they reviewed the order, responded quickly and sent out the correct size immediately. Very pleased with the communication, resolution, will use Runrug again!”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that our team was able to resolve the size issue quickly and that you were pleased with the communication throughout the process. Your satisfaction is our top priority, and we truly appreciate your support. We can't wait to serve you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Fast service, excellent customer service, good quality product.”

Helpful Report

Posted 11 months ago

Hi Deb, Thank you for your fantastic review! We're thrilled to hear that you experienced fast service and excellent customer support while enjoying our quality products. Your satisfaction means the world to us! We appreciate your feedback and hope to serve you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Great Service throughout.Excellent customer service.no Quibble returns.Thank You Soooooo much.”

Helpful Report

Posted 11 months ago

Hi Dilip, Thank you for your fantastic review! We're absolutely thrilled to hear that you had a great experience with our service and found our customer service to be excellent. Your feedback about our no quibble returns is truly appreciated—we aim to make every part of your shopping experience as smooth as possible! Thanks again for your kind words, and we hope to see you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Quite good quality Rug colour seems to match my carpet. The size was a bit of a problem so I put it down by my patio door. Not where it should have originally supposed to go.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you found the quality of the rug up to your expectations and that the color complements your carpet. We understand that sizing can sometimes be a challenge, but we're happy you found a suitable spot for it by your patio door. If you need any further assistance, feel free to reach out! Warm regards, Team Runrug

Posted 11 months ago

“An initial issue (my fault) was resolved swiftly - their commitment to customer care goes above and beyond, highly recommended.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your amazing feedback! We're so glad to hear that we were able to resolve the issue swiftly for you. Your kind words about our customer care mean a lot to us, and we always strive to go above and beyond for our customers. We appreciate your high recommendation and look forward to serving you again! Warm regards, Team Runrug

Posted 11 months ago

“Love the quality of the hall runner, service very prompt. Would recommend this company.”

Helpful Report

Posted 11 months ago

Hi Lynne, Thank you for your fantastic review! We’re thrilled to hear that you love the quality of your hall runner and that our service met your expectations. Recommendations like yours mean the world to us! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Very pleased with the service, arrived quickly. Very pleased with my purchase, lovely colours suits the hallway lovely.”

Helpful Report

Posted 11 months ago

Hi Sandra, Thank you for your wonderful review! We're delighted to hear that you were pleased with our service and that your new rug complements your hallway so beautifully. It’s always our goal to provide you with the best experience possible! We appreciate your support and hope to see you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Haven’t been able to lay it down because we still have building work to do, and don’t want it to get dirty”

Helpful Report

Posted 11 months ago

Hi Andrea, Thank you for your wonderful review! We're glad to hear that you're excited about your rug but understand wanting to keep it safe during your building work. It will be waiting for you when the time is right! Wishing you all the best with your renovations! Warm regards, Team Runrug

Posted 11 months ago

“Very happy with my new rug. Easy to order, delivered very quickly and a great addition to my home.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your amazing review! We're so glad to hear that you are happy with your new rug and that you found the ordering process easy. Quick delivery is something we strive for, and it's great to know it added to your home beautifully! We look forward to helping you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Fast delivery. Good quality. Happy with the material and thi company”

Helpful Report

Posted 11 months ago

Hi Barry, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our fast delivery and are happy with the quality of your material. Your satisfaction means a lot to us! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Samples were sent to me on time, love the product and can't wait to order my rug!”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your fantastic review! We're delighted that you received your samples on time and that you love the product. It's great to know you're excited about ordering your rug! We can’t wait to assist you with your order soon! Warm regards, Team Runrug

Posted 11 months ago

“Excellent quality running rug”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you think our running rug is of excellent quality. Your satisfaction is our top priority, and it's fantastic to know that our product meets your expectations! We can't wait to help you in the future! Warm regards, Team Runrug

Posted 11 months ago

“Excellent runner, this is the second one I have bought. Good quality, looks lovely, would recommend. Great seller and service.”

Helpful Report

Posted 11 months ago

Hi Janice, Thank you so much for your wonderful review! We're thrilled to hear that you love your runner and appreciate your recommendation. It's fantastic to know that you found the quality and service to your satisfaction! We look forward to helping you with your next purchase! Warm regards, Team Runrug

Posted 11 months ago

“The run rug just arrived this morning. It is exactly what I wanted. The color is a perfect match for my decor purposes and the flat weave is serviceable and easy to clean. It was a perfect purchase. Thank you.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that the run rug is just what you were looking for and that it complements your decor perfectly. It's great to know that you find the flat weave serviceable and easy to clean! We appreciate your support and look forward to serving you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“I ordered the wrong size . I ordered a rug instead of a runner.”

Helpful Report

Posted 11 months ago

Hi Elizabeth, Thank you for your review! We understand that ordering the wrong size can be frustrating, but we’re here to help you with whatever you need. If you have any questions or need assistance with your order, please don't hesitate to reach out. We appreciate your support and hope to assist you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Good quality & price”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you for your wonderful review! We're so pleased to hear that you found our quality to be great while also being reasonably priced. Your satisfaction is our top priority! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Great samples quality carpet only problem which one to have”

Helpful Report

Posted 11 months ago

Hi Graham, Thank you for your wonderful review! We're thrilled to hear that you loved the quality of our carpet samples. Choosing the perfect one can definitely be a tough decision! If you need any assistance, feel free to reach out. Warm regards, Team Runrug

Posted 11 months ago

Runrug is rated 4.7 based on 8,196 reviews