Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,940 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Items arrived next day - great service and they were exactly as described.”

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Posted 1 year ago

“I ordered th Rama Graphite hallway runner with the Rama Graphite stair runner. The two together in my entryway look great! We had the stair runner professionally installed and he was not impressed. The backing or padding on both carpets is so light it is practically non-existant. My installer said this carpet is junk. I hope it will last a few years for the price I paid. My order was held up due to both carpets not being ready. Initially, no one contacted me, I had to call them to find this out. The phone number I called was from the UK, the customer service lady was listening to loud music and I had to ask her to turn in down. (very unprofessional). I was then given a date range of when I could expect the carpets to arrive. They followed up with an email stating the same timeframe (around the middle of the month). What concerns me is that my credit card was immedially charged. - not a USA practice. I was concerned that I may have been scammed. But about 1 month after I ordered the carpets arrived around the middle of the next month as the email stating. I will not order from this company again.”

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Posted 1 year ago

“Good quality rug , as described by seller , beautiful colours . Well worth the long waiting time for item as not in stock when I ordered , however it arrived on the date as stated by seller . Very pleased with my purchase .”

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Posted 1 year ago

“Lovely, soft and striking hallway zebra runner. Just as depicted Iin the photo.”

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Posted 1 year ago

“Lead times are out of this world! Im still wondering if i got scammed or not, im hoping that it shows up as i ordered it 8 weeks ago and have had no contact since.”

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Posted 1 year ago

Hi Zach, Thank you for your review. I've just had a look at your order and unfortunately, the product you purchased was only available on pre-order, at the time of purchase. We do give this information for our customers on the product listing page, the basket page and on the delivery date page. I can also see that the delivery date was quoted for you, on your order confirmation. It was 'June 4th'. However, you'll be pleased to hear that this stock arrived last week and your order has now been dispatched early. An email would have been sent out to you, to confirm this. (Please check your junk/spam email folders). I'd therefore expect your delivery to be completed either today or tomorrow. Please contact us directly, if you have any further concerns or you would like to ask us any questions. help@runrug.com Thank you.

Posted 1 year ago

“Delivery on time, colour of rug was beautiful”

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Posted 1 year ago

“Nice product, fast delivery, made to measure, what's not to love.”

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Posted 1 year ago

“Lovely runner, item as expected , good quality and colour. Delivery on time.”

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Posted 1 year ago

“Second time buying from Runrug. Previous purchase, a few years ago, was 4 hall runners - still looking good. This purchase was runners for caravan. Excellent quality, super swift delivery to Northern Ireland - Brilliant, Brilliant, Brilliant!”

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Posted 1 year ago

“Excellent value for money, delivered ahead of time!”

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Posted 1 year ago

“Had a rocky start to this experience, my original order was cancelled due to product damage in the warehouse and the pattern being discontinued. Good news was that customer service notified me via email within 12 hours and allowed me to find a substitute product without having to start the purchase process over again. I received the runners expeditiously, within 4 days. I was pleased with the quality of workmanshop and the product features met my expectations. My initial reaction upon opening the package was that they might be a little overpriced. That being said, if they wear as advertised combined with the ability to customized widths and lengths, they will be worth the price.”

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Posted 1 year ago

“Very creased due to being rolled up just hope it flattens out if not will contact customer service again”

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Posted 1 year ago

Hi Allyson, I am sorry to hear this, however, after seeing the images you've sent to us via email, I am confident it is nothing to be concerned about. The rug will have just been rolled up for some time and it is likely to just need a bit more time to settle. Regular use/foot traffic will also help the rug to acclimatise and lay flat. If of course you don't see any improvement within a couple of weeks, you're welcome to contact us again. Thank you.

Posted 1 year ago

“Keeps sliding and curling up”

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Posted 1 year ago

Hi Daniel, Thank you for taking the time to leave us a review. I can see that you have the rug on top of an existing carpet. Our anti-slip backed rugs are also anti-slip on carpet, but the effectiveness depends on the thickness of the carpet it is being laid on. The thicker the carpet, the less effective it will be, unfortunately. We generally find that anything with the 'Rubber/Gel' backing is much more effective on hard flooring types. e.g. vinyl, wood, tile etc. Please do let us know if you would like to return it and exchange it for something more suitable. I'll be happy to help with this. help@runrug.com Thank you.

Posted 1 year ago

“Good shopping experience”

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Posted 1 year ago

“Love this!! Great quality!”

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Posted 1 year ago

“Sorry to say, I am disappointed with my order. The runner I received was simply cut from a larger piece. It had no edge binding, whatever. Furthermore. While being advertized as being dark grey, the runner was, in fact, quite black.”

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Posted 1 year ago

“Very nice sales people. Lovely perfect material. Great prices too. Highly recommend. I will consider this company again soon.”

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Posted 1 year ago

“Excellent Service. Thank You.”

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Posted 1 year ago

“Good communication and service. Plus free delivery too!”

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Posted 1 year ago

“From start to finish it was effortless!”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,940 reviews