Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,940 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Rug is just as it appeared on line and arrived very quickly.”

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Posted 1 year ago

“Very easy to order. Website is clear and user friendly. Lots of choice for every taste and budget.”

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Posted 1 year ago

“JUST WHAT THE GOOD LADY WANTED CHEERS”

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Posted 1 year ago

“Very prompt and efficient service”

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Posted 1 year ago

“Lovely mats delivered promptly”

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Posted 1 year ago

“Came in time, good condition and so beautiful. Could be nice if they sell them in the way I did, just for steps where foot goes, in costum sizes ,but I just spend some time to hem them and -vuala -I've got what I want. Thanks Runrug.”

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Posted 1 year ago

“Service was excellent with very fast delivery.”

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Posted 1 year ago

“Very pleased with my hall runner. Lovely colour and very nice quality”

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Posted 1 year ago

“In my limited experience, excellent service and products.”

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Posted 1 year ago

“excellent website, fast delivery and good quality of the rug”

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Posted 1 year ago

“Very pleased with the rugs and the delivery arrangement is excellent. Will be using runrugs again”

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Posted 1 year ago

“Easy to order and quick delivery. Excellent quality. Excellent prices.”

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Posted 1 year ago

“Excellent service good quality carpet runner”

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Posted 1 year ago

“Excellent service good price and lovely runner”

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Posted 1 year ago

“Delivery took 1 month longer than stipulated when placing the order. No contact was received from the company as to the delay.”

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Posted 1 year ago

Hi Caroline, Thank you for taking the time to leave us a review. Looking at your order, I can see that the estimated delivery was April 8th, however, it arrived with you on the 26th. I am very sorry for this delay. The supplier of the range you purchased from, delivers stock to us at different times throughout the month. Unfortunately, they do not provide us with exact dates in advance to work with. While we recognise the challenges this may pose, please know that we are reliant on their scheduling and we can only operate based on the information they provide us with. Occasionally, there can be delays which are out of our control. An email should have been sent out to you to provide you with an update. It's possible that this may have filtered into your junk/spam. Thank you.

Posted 1 year ago

“Smart and practical Aztec”

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Posted 1 year ago

“Excellent service and excellent hall runner.”

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Posted 1 year ago

“Perfect for what we wanted !”

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Posted 1 year ago

“Quite expensive for what it is but will stop rug slipping. Purchased a really good runner, that was cut to size and only a little more than I paid for the thin underlay. Still, it will serve it's purpose and last hopefully. Impressed with service and super fast delivery for free. Would use company again. Thank you.”

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Posted 1 year ago

“Great value for money and good quality,also a quick transaction would recommend to anybody”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,940 reviews