Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Great product, good quality, well finished. Very efficient service and fast delivery. The rug sits perfectly still on a wooden floor, positioned at the foot of our staircase, in place to help prevent our (newly 3-legged) Labrador slipping as he comes downstairs.”

Helpful Report

Posted 11 months ago

Hi Margaret, Thank you for your wonderful review! We're thrilled to hear that you're satisfied with the quality and finish of your rug. It's fantastic to know it's providing a safe space for your Labrador as he navigates the stairs. We're also glad our service met your expectations with efficient delivery. Your feedback is truly appreciated, and we can’t wait to assist you again in the future! Warm wishes, Team Runrug

Posted 11 months ago

“Very good quality rug, very happy with my purchase.”

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Posted 11 months ago

Hi Philip, Thank you for your wonderful review! We're so glad to hear that you're happy with the quality of your rug. Your satisfaction is our top priority, and it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 11 months ago

“I love my new rugs - thank you so much!”

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Posted 11 months ago

Hi Frances, Thank you so much for your lovely review! We're delighted to hear that you love your new rugs. Your satisfaction is what we strive for, and it’s wonderful to know we’ve met your expectations. We appreciate your support and look forward to serving you again soon! Warm wishes, Team Runrug

Posted 11 months ago

“Super quality rug at an affordable price. Super quick delivery”

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Posted 11 months ago

Hi Tim, Thank you so much for your fantastic review! We're thrilled to hear you found our rug to be of super quality at an affordable price. It's great that we could deliver it to you quickly as well! We truly appreciate your feedback and look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 11 months ago

Hi Tim, Thank you for your fantastic review! We're thrilled to hear that you find our rug to be of super quality and at an affordable price. It's also great to know that the delivery met your expectations! We appreciate your kind words and look forward to assisting you again soon! Warm wishes, Team Runrug

Posted 11 months ago

“Wonderful quality rugs! We purchased two runners and they are beautiful. Quick shipping and great pricing for custom sizes.”

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Posted 11 months ago

Hi there, Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality of your runners, as well as our quick shipping and pricing. It's our goal to provide beautiful rugs that fit your needs perfectly. We truly appreciate your feedback and look forward to helping you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Runrug where have you been all my life? I can't believe the massive choice in designs, types of carpet & most of all size options in hall runners. Plenty of information on thumbnail pages with very well detailed information on the product listing pages. I did worry the images may be showing products in an enhanced way but nothing of the sort. The rugs look exactly same as online. My images may not do them justice but the rugs look just like the items depicted in the listings. I have veered away from wool this time as I seem to need to renew them so often. I have a rescue bird & he doesn't always make it to 'his perch loo' The rugs I chose are of best quality & a good brand. I have already spot cleaned, after my bird, few times in the 4 days since laying them & not a mark shows. I ordered on a weekend 3 sizes for my 3-way hall. The rugs were down on my hall floor by Wednesday, so less than 3 business days. I cannot praise Runrug enough. I will be back!”

Helpful Report

Posted 11 months ago

Hi Janet, Thank you for your glowing review! We're so pleased to hear that you found our extensive selection of designs and size options to be just what you were looking for. It's fantastic to know that the rugs matched your expectations in both quality and appearance. We're glad they’ve held up well even with your rescue bird around! Your feedback truly means the world to us, and we’re thrilled to hear you’ll be returning. We can't wait to serve you again! Warm regards, Team Runrug

Posted 11 months ago

“Fast service very good”

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Posted 11 months ago

Hi John, Thank you for your fantastic review! We're delighted to hear that you experienced our fast service and that you’re pleased with your purchase. Your satisfaction means a lot to us! We look forward to having you back soon! Warm regards, Team Runrug

Posted 11 months ago

“Ordered samples. They arrived in a timely manner.”

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Posted 11 months ago

Hi Pamela, Thank you for your great review! We’re delighted to hear that your samples arrived promptly. Your satisfaction is our top priority, and we’re glad to know you’re pleased with the service. We look forward to helping you find the perfect rug soon! Warm regards, Team Runrug

Posted 11 months ago

“Absolutely delighted with my carpet runners! Good quality at an affordable price and superfast delivery. And customer services incredibly helpfull. Extremely grateful and will definitely order from you again. Thank you.”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your wonderful review! We’re thrilled to hear that you’re absolutely delighted with your carpet runners. It’s great to know that you found our quality and prices to your liking, and that our speedy delivery and helpful customer service made a positive impact on your experience. We're grateful for your kind words and can’t wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 11 months ago

“We are so happy with our purchases from Runrug. They processed both orders really fast and the rugs were delivered two days after ordering. 2 days!! The ones we purchase are beautiful and perfect for both areas... they're perfect because we could order any length we wanted. I highly recommend. 5 stars”

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Posted 11 months ago

Hi Lisa, Thank you for your wonderful review! We’re thrilled to hear that you're so happy with your purchases and that our fast processing and delivery exceeded your expectations. It’s fantastic to know that the rugs are perfect for your spaces! We truly appreciate your high recommendation. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“The samples i ordered were a very generous size. I was very surprised. Now I just have to decide on which one to order since they are all amazing. The quality of the rugs seem to be of very high quality.”

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Posted 11 months ago

Hi Kerry, Thank you for your amazing review! We're thrilled to hear that you found our samples to be generous and of high quality. It’s wonderful to know that you’re having a hard time choosing because they all impress you! Your satisfaction is incredibly important to us. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“On time product 1st class”

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Posted 11 months ago

Hi Keith, Thank you for your fantastic review! We’re delighted to hear that your product arrived on time and that you consider it first-class. Your satisfaction is incredibly important to us, and it’s wonderful to know we’ve met your expectations! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Nice rug but a bit too expensive for what I received. Quick delivery”

Helpful Report

Posted 11 months ago

Hi Patricia, Thank you for your feedback! We’re glad to hear you like the rug and appreciate the quick delivery. We understand that pricing is an important factor for our customers, and we strive to offer products that balance quality with value. Your comments are important to us as we continue to refine our offerings. We hope to serve you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Nice hall runner, good quality.”

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Posted 11 months ago

Hi Nina, Thank you for your lovely review! We’re so glad to hear that you’re pleased with your hall runner and that you found it to be of good quality. Your satisfaction means the world to us! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Very pleased with my new Runrug. After ordering 3-4 samples, I chose my favourite. Very speedy and efficient service.”

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Posted 11 months ago

Hi there, Thank you for your wonderful review! We’re so pleased to hear that you found your perfect Runrug after trying out our samples. It's fantastic to know that our service met your expectations with speed and efficiency! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Runner was exactly as pictured and is beautiful! Would definitely order again and recommend to friends.”

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Posted 11 months ago

Hi there, Thank you for your amazing review! We’re thrilled to hear that your runner is just as you imagined and that you find it beautiful. Your recommendation means so much to us! We can’t wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 11 months ago

“Had pieces missing”

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Posted 11 months ago

Hi Rachel, Thank you for your feedback. I’m really sorry to hear that your order was missing some pieces. It's definitely frustrating and not the experience we want our customers to have. We take these concerns seriously and want to help resolve this for you. Please reach out to us at help@runrug.com so we can assist you with this issue and ensure you receive everything you need. Your satisfaction is important to us, and we appreciate your patience as we sort this out. Warm regards, Team Runrug

Posted 11 months ago

“Our stair runners are beautiful. The quality of this carpet is superior. We needed something that could handle a stairwell that is in our entryway of our condo. It was quick delivery and the carpet was easy to install over the stairwell rugs with commercial double stick tape.”

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Posted 11 months ago

Hi Jane, Thank you for your amazing review! We’re thrilled to hear that you're enjoying the beauty and quality of your stair runners. It's great to know that they fit perfectly in your entryway and that the installation was a breeze with the double stick tape! We appreciate your feedback and look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“So helpful and delivered super fast lovely stair runner”

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Posted 11 months ago

Hi Tracey, Thank you for your amazing review! We’re thrilled to hear that you found our service helpful and that your lovely stair runner arrived super fast. Your satisfaction is our top priority! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 11 months ago

“Fast delivery, good product and decent price”

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Posted 11 months ago

Hi Alistair, Thank you for your great review! We’re thrilled to hear that you enjoyed our fast delivery, good product, and decent price. Your satisfaction is our priority, and it’s fantastic to know we met your expectations! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 11 months ago

Runrug is rated 4.7 based on 8,196 reviews