Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,530 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Precise quality product made to my specifications can’t fault them”

Helpful Report

Posted 11 months ago

Hi Darryl, Thank you for your amazing review! We're delighted to hear that you're satisfied with the quality of the product tailored to your specifications. Your kind words inspire us to keep delivering exceptional service. Best wishes, Team Runrug

Posted 11 months ago

“Great rug , good robust quality for what I wanted . Just one gripe. The rug was rolled tightly with the backing on the outside which meant the rug would not lay flat . Just roll them with the top side on the outside of the roll so that on upwrapping it doesn’t pull up at the corners. My rug has a stong gel backing and it’s rather stiff . It rolled around like a cylinder when I unfolded it and took days to lie flat.”

Helpful Report

Posted 11 months ago

Hi Theresa, Thank you for your valuable feedback! We're delighted to hear that you’re pleased with the quality of your rug. We appreciate your suggestion regarding the rolling method, and we’ll certainly take it into consideration to improve our packaging. Your input really helps us enhance our customer experience! Warm regards, Team Runrug

Posted 11 months ago

“Love my hallway runner. There is so much choice of rugs on the website too. Very good quality. Much better than what I'd seen elsewhere. Also ordered the underlay to keep it in place. Also delivery on time and prompt replies to my enquiries prior to me ordering”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that you love your hallway runner and found our selection to be impressive. It’s great to know that our quality stood out to you, and we’re pleased you chose the underlay for added security. Your positive feedback on our delivery and customer service is much appreciated. Warm regards, Team Runrug

Posted 11 months ago

“Runrug provide runners of various lengths and widths, which not all suppliers do. They were very when we phoned up to amend the order. The runner was very well packaged and efficiently dispatched. I will certainly use Runrug again.”

Helpful Report

Posted 11 months ago

Hi Andrew, Thank you for your fantastic feedback! We're delighted to hear that you appreciated our wide range of runners and that our team was able to assist you with your order amendment. It's great to know that you were pleased with the packaging and dispatch as well. We look forward to welcoming you back to Runrug in the future! Warm wishes, Team Runrug

Posted 11 months ago

“Very pleased with new runner. Colour as shown Made well.”

Helpful Report

Posted 11 months ago

Hi Kathleen, Thank you for your lovely review! We're delighted to hear that you're pleased with the new runner and that the color and quality met your expectations. Your satisfaction is our top priority, and we truly appreciate your support. Warm regards, Team Runrug

Posted 11 months ago

“rug was cut 4' x 271/2, not 28" as requested”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your feedback! We're sorry to hear that the rug you received didn't match the requested size. We understand how important it is to get things just right. If there's anything we can do to address this for you, please don't hesitate to reach out. Your satisfaction is important to us! Warm regards, Team Runrug

Posted 11 months ago

“Top Service!! I'm so happy with my Hall and Kitchen runners! Top quality products. The runners would recommend to everyone, family and friends”

Helpful Report

Posted 11 months ago

Hi Erna, Thank you so much for your fantastic review! We're thrilled to hear that you're happy with your Hall and Kitchen runners and that you find them to be top quality. We truly appreciate your recommendation to family and friends. Your satisfaction means the world to us! Warm regards, Team Runrug

Posted 11 months ago

“Very pleasantly surprised how nice the rug and padding are! Great purchase!”

Helpful Report

Posted 11 months ago

Hi Howard, Thank you for your wonderful review! We're so glad to hear that you were pleasantly surprised by both the rug and padding. Your satisfaction is incredibly important to us, and we truly appreciate your feedback. Warm regards, Team Runrug

Posted 11 months ago

“very good service and so happy with the Rug would recommend to every one”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that you are happy with both the service and the rug. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 11 months ago

“They sent the wrong colour rug but sent me a replacement straight away the customer support was good and arranged for a courier to pick up rug going back from me as I am disabled”

Helpful Report

Posted 11 months ago

Hi Diljinder, Thank you for your review! We’re glad to hear that our customer support team was able to assist you promptly with the color mix-up and that we could arrange for the rug's return. Your experience is important to us, and we appreciate your understanding as we work to ensure you get the rug you love. If you need any further assistance, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 11 months ago

“Am very pleased with my purchase and the company have an excellent customer service. They were really helpful and it made my exchange and return a stress free exercise. Would definately buy from them again.”

Helpful Report

Posted 11 months ago

Hi Angela, Thank you for your wonderful review! We're thrilled to hear that you're pleased with your purchase and had such a positive experience with our customer service. Making exchanges and returns stress-free is something we strive for, and it's great to know we were able to assist you. We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Great runner, looks good and feels good.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you love the runner and found it both good-looking and comfortable. Your satisfaction means a lot to us, and we appreciate your support. Warm regards, Team Runrug

Posted 11 months ago

“Fast delivery”

Helpful Report

Posted 11 months ago

Hi David, Thank you for your review! We're happy to hear that you experienced fast delivery. Your satisfaction is important to us, and we hope you enjoy your rug. If there's anything else we can assist you with, please feel free to reach out anytime. Warm regards, Team Runrug

Posted 11 months ago

“Very impressed,easy ordering,great quality rug,excellent price,quick delivery”

Helpful Report

Posted 11 months ago

Hi Steve, Thank you for your awesome review! We're thrilled to hear that you had such a positive experience with ordering, quality, and delivery. Providing great value and fast service is always our goal, and it's fantastic to know we hit the mark for you. We look forward to having you shop with us again soon! Warm regards, Team Runrug

Posted 11 months ago

“Very satisfied with the quality, exactly what I was looking for. Thanks”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you're satisfied with the quality and that it was exactly what you were looking for. Your happiness is our top priority, and we truly appreciate your kind words. Warm regards, Team Runrug

Posted 11 months ago

“Lovely rug”

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Posted 11 months ago

Hi Pauline, Thank you so much for your lovely review! We're delighted to hear that you enjoyed your rug. Your satisfaction brings us joy, and we appreciate your support. Warm regards, Team Runrug

Posted 11 months ago

“Ordering was simple, product was quality and extremely well packed. Arrived very quickly too. I'm relaly pleased I chose them, and will definitely be back to re order.”

Helpful Report

Posted 1 year ago

Hi Sean, Thank you for your fantastic review! We’re delighted to hear that you found the ordering process simple and the product of high quality. Fast delivery and great packing are always our priorities, so it’s wonderful to know you appreciated those aspects. We can't wait to welcome you back for your next order! Warm regards, Team Runrug

Posted 11 months ago

“Great product, fast delivery, and great customer service will definitely be purchasing from this company again.”

Helpful Report

Posted 1 year ago

Hi Eyon, Thank you so much for your amazing review! We’re thrilled to hear that you loved your product and had a positive experience with our fast delivery and customer service. Your satisfaction is our top priority, and we can't wait to serve you again in the future! Warm regards, Team Runrug

Posted 11 months ago

“Easy website to navigate and plenty of product choice. Ordering was straightforward and despatch and delivery super-quick. Really pleased with the quality of the rug, and likely to return to order again soon. More than happy to recommend”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your fantastic review! We're so pleased to hear that you found our website easy to navigate and enjoyed the variety of products we offer. It's wonderful to know that your ordering experience was straightforward and that your rug arrived quickly. We’re delighted that you’re happy with the quality and can’t wait to see you back for your next order! Warm regards, Team Runrug

Posted 11 months ago

“Runner delivered quickly, as per photograph and as described”

Helpful Report

Posted 1 year ago

Hi Debbie, Thank you so much for your wonderful review! We're thrilled to hear that your runner arrived quickly and matched both the photograph and description. Your satisfaction is what we aim for, and it's great to know we hit the mark for you! Warm regards, Team Runrug

Posted 11 months ago

Runrug is rated 4.7 based on 8,530 reviews