Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,057 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,057 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Good quality very easy to deal with pleasant experience”

Helpful Report

Posted 11 months ago

Hi Sandra, Thank you for your fantastic review! We're delighted to hear that you had a pleasant experience and found our service easy to deal with. Your satisfaction is our top priority! If you need any further assistance or have any questions, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 10 months ago

“Wonderful wonderful service And very fast delivery Absolutely chuffed manny thanks. John 👍👍👍👍👍”

Helpful Report

Posted 11 months ago

Hi John, Thank you so much for your fantastic review! We're absolutely thrilled to hear that you found our service wonderful and that your delivery was speedy. Your satisfaction is our top priority, and it's always great to know we’ve hit the mark! If there's anything else we can assist you with, please feel free to reach out. We really appreciate your support! Best regards, The Runrug Team.

Posted 10 months ago

“Fantastic service and value. Ordered a long runner at 2.00pm and it arrived the next day by noon. Great!”

Helpful Report

Posted 11 months ago

Hi Alex, Thank you for your fantastic review! We’re thrilled to hear that you had such a positive experience with our service and delivery. Your satisfaction is our top priority, and it's wonderful to know we met your expectations! If you need any further assistance or have any questions in the future, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 10 months ago

“Great experience girl was so polite and helpful, order arrived quickly. They are so good I will be ordering more items from them soon. Thanks again for all your help with my order.”

Helpful Report

Posted 11 months ago

Hi Peter, Thank you so much for your fantastic review! We’re delighted to hear that you had a great experience and found our team polite and helpful. Your satisfaction is our top priority, and it's wonderful to know that your order arrived quickly. We're looking forward to serving you again soon! If you need any assistance or have questions in the meantime, feel free to reach out. Best regards, The Runrug Team.

Posted 10 months ago

“Great rug great company and price competitive. ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 11 months ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you think we have great rugs, a great company, and competitive prices. Your kind words truly motivate us to keep delivering top-notch products! If you need any assistance or have questions in the future, please don't hesitate to reach out. We really appreciate your support! Best regards, The Runrug Team.

Posted 10 months ago

“Great quality runner, quick delivery thanks.”

Helpful Report

Posted 11 months ago

Hi Brian, Thank you for your fantastic review! We're delighted to hear that you are pleased with the quality of your runner and that the delivery was quick. Your support means a lot to us! If you need anything else or have any questions, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 10 months ago

“Excellent to deal with a great choice of rugs at affordable prices good quality rugs and a speedy delivery”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you for your fantastic review! We're delighted to hear that you found our selection of rugs to be great and that you appreciate their quality and affordable prices. It's also wonderful to know that you experienced speedy delivery! If you have any questions or need assistance in the future, please don't hesitate to reach out. Your support means a lot to us! Best regards, The Runrug Team.

Posted 10 months ago

“Great runner, good quality and price. Dark stripe colour is perfect for my entrance. Gave runner it's first vacuum and came up great 💯👍 Would definitely buy from Runrig again. Thanks 😊”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with the quality and color of your runner. It’s great to know it performed well after its first vacuum, and we truly appreciate your support! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to Runrug! Best regards, The Runrug Team.

Posted 10 months ago

“very quick and prompt of delivery. Rug is well worth the money. I would reccommend this company to all my friends.”

Helpful Report

Posted 11 months ago

Hi Diane, Thank you so much for your fantastic review! We're delighted to hear that you found our delivery prompt and that you feel the rug is worth your investment. Your recommendation means a lot to us! If there's anything else we can assist you with, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Lovely rug, I should have ordered slightly longer but very pleased”

Helpful Report

Posted 11 months ago

Hi Elaine, Thank you for your lovely review! We're so pleased to hear that you’re happy with your rug. We understand that sizing can be tricky, but we're glad you still love it! If you need any assistance or have questions in the future, feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Quality rug. Delivered as acheduled”

Helpful Report

Posted 11 months ago

Hi Peter, Thank you for your excellent review! We're thrilled to hear that you’re pleased with the quality of your rug and that it arrived as scheduled. Your satisfaction is our top priority! If you have any further questions or need assistance, please don’t hesitate to reach out. We appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Purchased a beautiful runner for our upstairs stairs. Runner was delivered fast and on time.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you found the runner beautiful and that it was delivered promptly. Timely service is something we strive for, and we're thrilled to have met your expectations! If there's anything more we can do for you, please don’t hesitate to get in touch. Your support means the world to us! Best regards, The Runrug Team.

Posted 11 months ago

“I am so happy with the rugs (runner and doorway rug) I just received from Run Rug. I have looked everywhere for sizes that were just not available but Run Rug solved my problem. The quality is superior to anything I looked at in any store and the color was true to the picture online. I will be ordering again and if anyone has any hesitation of ordering a rug from this company, you will miss out on a great product. I highly recommend! You will not be sorry!”

Helpful Report

Posted 11 months ago

Hi Diane, Thank you so much for your wonderful review! We're thrilled to hear that our rugs have met your expectations in both size and quality. It's fantastic to know the colors matched your vision perfectly! Your recommendation means the world to us, and we can't wait to serve you again. If you ever need assistance or have any questions, don’t hesitate to reach out. Best regards, The Runrug Team.

Posted 11 months ago

“Very satisfied with the mat.”

Helpful Report

Posted 11 months ago

Hi Malcolm, Thank you for your wonderful review! We're so glad to hear that you're very satisfied with your mat. Your happiness is what we strive for! If there's anything more we can do for you, please don’t hesitate to reach out. We sincerely appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Great service, quick and easy, delivery too, very happy with quality of the carpet runner, my first time doing the job myself the videos on the website were a great help, all in all very satisfied customer 10/10.”

Helpful Report

Posted 11 months ago

Hi Rob, Thank you for your amazing review! We're so glad to hear that you had a great experience with our service and found the videos helpful for your first DIY project. It's wonderful to know you're very happy with the quality of your carpet runner! If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and are here to help! Best regards, The Runrug Team.

Posted 11 months ago

“Love it looks amazing..”

Helpful Report

Posted 11 months ago

Hi Deborah, Thank you for your wonderful review! We're thrilled to hear that you love your purchase and that it looks amazing in your space. Your satisfaction means the world to us! If you have any questions or need assistance, please don't hesitate to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Order delivered as scheduled, clearly the item we ordered.”

Helpful Report

Posted 11 months ago

Hi Kenneth, Thank you for your positive review! We're glad to hear your order was delivered as scheduled and that you received the item you were expecting. Your satisfaction is incredibly important to us! If you have any questions or need further assistance, please feel free to get in touch. We appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Very good service,would recommend to friends & family”

Helpful Report

Posted 11 months ago

Hi there, Thank you so much for your fantastic review! We truly appreciate your kind words and your recommendation to friends and family. It’s wonderful to know you’re happy with our service! If you ever need assistance or have any questions, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 11 months ago

“lovely rug”

Helpful Report

Posted 11 months ago

Hi Susan, Thank you for your lovely review! We're so pleased to hear that you’re happy with your rug. Your satisfaction is our top priority, and it means a lot to us! If you need any assistance or have any questions in the future, please feel free to reach out. We truly appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

“Love the quality. Getting the sizes you need to fit your areas. Use thier runners on a lot of tile and hardwood floors for change in decor. Needed some rushed out for a dog having back leg issues, received quickly through DHL, now she can help get her legs back under her without our assistance.”

Helpful Report

Posted 11 months ago

Hi Ellen, Thank you for your fantastic review! We're delighted to hear that you love the quality of our runners and found the perfect sizes to fit your spaces. It's wonderful that they are helping your dog feel more comfortable and regain her confidence. If you have any questions or need further assistance, just let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 11 months ago

Runrug is rated 4.7 based on 8,057 reviews