Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,940 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Little delivery delay as some items had to be made, very pleased with the rugs when they arrived. non-slip matting was better than nothing under the rugs to stop movement on carpet tiles. would buy from company again.”

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Posted 1 year ago

“Excellent quality runner received and efficiently delivered.”

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Posted 1 year ago

“not used the item yet, but nodoubt it will be as before good PS this isnot my first order with runrug. this review is for nonslip underlay.”

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Posted 1 year ago

“It's very handy being able to buy different lengths of sisal runner. I am delighted with the one I chose as it has really smartened up a rather dull little passage of the main landing in our house. Good quality, good price and fast delivery.”

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Posted 1 year ago

“It's beautiful and I just hope it stands up to wear and tear. My disappointment happened when I first ordered, there was a long waiting period--but I was okay with that. However, when it was time for it to be delivered (if memory serves), I emailed checking on dellivery date. It was then I was notified that it had to be ordered so it would take a couple more months. You need to check when I originally ordered, but if memory serves, it took around 6 months (more or less). I just hope the carpet's wear and tear works better than Runrug's personnel.”

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Posted 1 year ago

“Absolutely thrilled with hall runner. Excellent quality and efficient service will definitely buy again”

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Posted 1 year ago

“I took a chance and messaged on the off chance that you had the carpet i was after. The colour was discontinued but you had some pieces. I took a chance and bought those off cuts. Although ive not had them put down yet they are perfect. Thank you Runrug”

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Posted 1 year ago

“excellent service will use again thank you”

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Posted 1 year ago

“This is my second rug I've ordered and not disappointed, great quality and reasonable prices ,and very good choice ,would defo recommend to anyone”

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Posted 1 year ago

“We are very pleased with our new runrug for our newly decorated hallway. The deep red design looks great with our beige grey flooring and was just what we were looking for. Website was easy to use, and it was delivered very quickly and as indicated. Thanks for a great rug, Runrug!”

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Posted 1 year ago

“Arrived on top. Top quality. Looks great. Loads of compliments.”

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Posted 1 year ago

“Easy to navigate web site with a good range of designs and sizes. Speedy delivery.”

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Posted 1 year ago

“I was totally let down by them. I ordered a hallway runner and paid an extra £5 for next day delivery. The item did not arrive and during the following week I chased it up twice and finally I was given a delivery date 10 days late and loads if excuses. I cancelled in disgust”

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Posted 1 year ago

Hi Carole, Thank you for taking the time to leave us a review. We're very sorry to hear that there have been some issues with your order. I can assure you, our team would never mislead our customers in any way. I do believe that there would have been a genuine reason for any mistake or problem with delivery. We're a family run business and our customers are our number one priority. We'd therefore hate to lose you as a customer. Please do feel free to reach out to us directly, if you would like to discuss this further with a senior member of our team. We'll do everything we can to try and put this right for you. help@runrug.com Thank you.

Posted 1 year ago

“Good quality hall runner.”

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Posted 1 year ago

“Love the pattern and length. Quality not sure if it was worth whstvi paid”

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Posted 1 year ago

Hi Sue, Thank you for leaving us a review. We're pleased you are happy with the pattern and the length. We are sorry to hear that you feel the quality lets it down. The product you've purchased is actually very popular and is of wilton-grade quality. It has a thickness of 9mm and is soft and comfortable. Naturally though, it is not a wool product, it is 100% Polypropylene. Polypropylene is very durable and lasts for many years. We do understand that our customers will have different tastes though! Therefore, if you would like to return it to us, please contact us directly and we'll be happy to help you with this. help@runrug.com Thank you.

Posted 1 year ago

“took forever to be delivered & even then was a day out.”

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Posted 1 year ago

Hi John, Thank you for leaving us a review. I can see that your order was placed on a Friday and only 'Standard Delivery' was selected. I am afraid that we also do not operate on a weekend. Our deliveries are therefore week-days only. I can see that the estimated delivery date on your order confirmation was May 10th. Looking at the tracking information, your order arrived a day early on May 9th. All information regarding our delivery days/times can be found on the Delivery & Returns page, on our website. Thank you.

Posted 1 year ago

“Very good quality and very prompt service and delivery”

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Posted 1 year ago

“Very pleased with runner”

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Posted 1 year ago

“Is a great runner...very happy”

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Posted 1 year ago

“Exactly what we needed and fast delivery. I had made a mistake on the length of our runner and was able to contact them and get it corrected.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,940 reviews