Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“excellent product and would recommend to anyone”

Helpful Report

Posted 2 years ago

Thank you, Millie, for giving Runrug a 5-star rating! We're thrilled that you found Runrug to be excellent and would recommend us. We appreciate your continued support and feedback!

Posted 2 years ago

“I ordered a 21' runner. Took almost 2 months to receive it. I received a 16' runner! I paid almost 300.00$ for this not including the shipping and tax”

Helpful Report

Posted 2 years ago

Hi Tami, We are very disappointed to have heard this. Please contact us directly as soon as possible so we can make sure this is sorted for you. We deeply apologize for such inconvenience.

Posted 2 years ago

“I ordered a Runner which unfortunately, I had to return as it would not grip my carpet. I would love to have kept it as it was a lovely quality and just the colour I was looking for. Runrug refunded me quickly.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide a 5-star rating for Runrug! We are sorry to hear that you had to return the runner as it did not grip your carpet. We value customer satisfaction, that is why we are glad we were able to promptly refund you. Thank you for your support.

Posted 2 years ago

“We are really pleased with the quality and appearance of our hall runner and speedy delivery. There was a very good choice of colours and sizes. Thank you very much 😃”

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Posted 2 years ago

Awesome! Thank you so much, Lesley, for taking the time to leave a 5-star rating of Runrug. We are thrilled that you are happy with our hall runner, its quality and appearance, and the speedy delivery. We are glad that you were able to find the selection of colors and sizes that you were looking for. Thank you again!

Posted 2 years ago

“Beautiful, quality field, nice and thick”

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Posted 2 years ago

Thank you for your great 5-star rating, Susan! We are glad you are happy. Your kind words mean so much to us!

Posted 2 years ago

“The underlay pack went down perfectly and made fitting our runner easy, with a great outcome.”

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Posted 2 years ago

Thank you for your 5-star rating! We're thrilled to hear that the underlay pack went down perfectly for you and made fitting your runner easy. We're glad that we were able to provide you with a successful experience.

Posted 2 years ago

“Disappointed that you do not make wider rug runners”

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Posted 2 years ago

“Very reasonably priced good quality rugs. Delivery time was excellent. Can’t find fault with anything.”

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Posted 2 years ago

Thank you, Jean, for your 5-star rating of Runrug! We are delighted that you have had a positive experience with us. We take great pride in providing our customers with very reasonably priced good quality rugs, with excellent delivery times. We really appreciate you taking the time to leave us such an amazing review!

Posted 2 years ago

“Will definitely buy from Runrug again. Great product and easy to order”

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Posted 2 years ago

Thank you very much for the 5-star rating, Gwen! We are so pleased you were happy with Runrug. We appreciate your kind words, and it's great to know you will be buying from Runrug again in the future. Thank you for taking the time to leave a review for us.

Posted 2 years ago

“We purchased a long hallway runner and were very pleased with the quality for the price.”

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Posted 2 years ago

Thank you for your positive review! We are delighted to know that you were satisfied with the runner. We are glad to have provided you with an affordable quality product. Thank you for your kind words!

Posted 2 years ago

“Excellent quality excellent value”

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Posted 2 years ago

Thank you, Alan, for your five-star rating of Runrug. We are thrilled that you appreciate the excellent quality and value of our products. Thanks again!

Posted 2 years ago

“As advertised superb quality, first class delivery”

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Posted 2 years ago

Thank you, Andrew, for your 5-star rating of Runrug! We're glad to hear you think Runrug is of superb quality and that you had a first-class delivery experience. We really appreciate you taking the time to share your feedback with us!

Posted 2 years ago

“The hall runner arrived on time and fits perfectly. I particularly appreciate the non-slip underlay, as my hall has parquet wooden tiles which most rugs slide about on! also my two cats love the texture. Highly recommended seller and product. Many thanks.”

Helpful Report

Posted 2 years ago

Thank you, John, for such a wonderful 5-star review! I am so glad to hear that the hall runner arrived on time and that you appreciate the non-slip underlay. Your two cats loving the texture is the icing on the cake! I am very pleased you had a great experience with Runrug and would highly recommend us. Thank you!

Posted 2 years ago

“Poor quality and much darker in colour than the image online . Lots of lines and marks and a noticeable crooked edge to the mat and should have returned immediately but my son had already disposed of the packaging and put the rugs out for me ,so I will keep on this occasion but woukd not order again as they really are of a very poor standard.”

Helpful Report

Posted 2 years ago

Hi Andrea, I'm very sorry to hear you weren't satisfied with your order. The appearance of the runner online can differ from what you may see in person as each person can naturally see colour differently and it can also appear slightly different on different screens and screen settings. The lines and marks are also common and completely natural, this can be due to the way the pile of the carpet is facing. Of course if you do want any further assistance or detail about the returns process please contact us directly (help@runrug.com)

Posted 2 years ago

“Delighted with my stair runner. Quick delivery and no problem with the order.”

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Posted 2 years ago

Thank you so much for taking the time to leave your 5-star review of Runrug! We are delighted that you were so pleased with your stair runner and that the delivery was quick and smooth. It looks great!

Posted 2 years ago

“Speedy delivery, lovely rug, good quality, I'm very pleased with it.”

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Posted 2 years ago

Thank you so much Catherine for your amazing 5 star rating of Runrug! I'm very happy to hear that you are pleased with the speedy delivery, lovely rug, and good quality. We strive to provide our customers with the best experience possible. We are launching a new collection of Carpets, Vinyls, Laminates, and LVTs over the next 2 weeks. Be sure to think of us if the time comes when you need any of the above! Thank you for choosing us!

Posted 2 years ago

“Excellent!! delighted!! Exactly as shown in yr picture. Good quality. Ordered 20.30 Monday, arrived 11.00 Wednesday!! Yr picture inspired me to paint our stairs. Will buy from you again, and most certainly recommend you”

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Posted 2 years ago

Thank you so much, Patricia! We are thrilled that you were so happy with your experience of Runrug. It's always a delight to hear that the product is exactly as advertised and of good quality. We appreciate your kind words and look forward to serving you again! By the way, it looks brilliant!

Posted 2 years ago

“Very helpful customer service and excellent choice of product. Very pleased with the stair carpet received and great quality too at reasonable price.”

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Posted 2 years ago

Thank you, Kevin, for the 5-star rating on Runrug. We're glad that you found our customer service very helpful and that you're pleased with the product you received. We strive to provide a great selection of quality products at reasonable prices, we're delighted that we could deliver that for you.

Posted 2 years ago

“Ordered from website with ease. Delivery was the next day. Quality very good. The price was very reasonable for what I wanted. Thank you.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Jane! I'm so glad to hear that ordering from our website was easy and that delivery was prompt. We strive to provide top-quality products, and we're glad that you were satisfied with the quality and price. Thank you for choosing Runrug!

Posted 2 years ago

“We got our runner rugs quickly, and when we opened the package, we know why. The rugs are not bad quality but look nothing like the pictures. The ends were simply cut and no seam. They look cheap like something you go and get at Lowes and they just cut it off to length and send to you. We will not be ordering from your company again at that price point. Bruce English”

Helpful Report

Posted 2 years ago

Hi Bruce, We are sorry to hear you weren't satisfied with your order. Unfortunately, depending on your screen and screen settings products can sometimes differ from what you may see in person. Another factor is that, as individuals we can all see colour slightly differently, so because of this we understand why your order may have looked different upon receiving. In regards to the seaming, Inca is a range that doesn't fray so it doesn't actually require binding on the edges. We do apologise for any inconvenience and if you haven't already, make sure to reach out to us (help@runrug.com) for any further assistance.

Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews