Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Paid for next day delivery did not happen”

Helpful Report

Posted 2 years ago

Hi Charles, Very sorry to hear about this! If you haven't already, please contact us directly (help@runrug.com) and we will look to sort this for you.

Posted 2 years ago

“Exactly what I ordered brilliant”

Helpful Report

Posted 2 years ago

Thank you so much Paul for your 5-star rating of Runrug! I'm delighted to hear that you received exactly what you ordered and that you were pleased with the results. We always aim to have happy customers here at Runrug, and it's fantastic to know that this was achieved. Thank you!

Posted 2 years ago

“In short, we love our new carpet runner. Very nice quality and perfect for our needs. It arrived in record time, and we can't say enough about the customer service. A+ rating all around!”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug-- we really appreciate it! We are over the moon to hear that you had a great all-round experience with us. Thank you again!

Posted 2 years ago

“Not one to write a review but honestly can't fault these .ordered wrong size first time but decided to keep anywY then ordered another next day delivery fits perfectly”

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Posted 2 years ago

Thank you so much for your 5-star rating, Andrew! We really appreciate it, and we're glad to hear that you had a good experience. We are delighted to have such a loyal customer like you, and we look forward to serving you again in the future!

Posted 2 years ago

“Good product,reasonable price. Just the job.”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug! We are so glad to hear that you found our product to be good at a reasonable price. We value your opinion and feedback and thank you for taking the time to share it with us.

Posted 2 years ago

“Great quality. Happy with purchase.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Allison! It's wonderful to hear that you love the great quality of our product and are happy with your purchase! Your kind words mean a lot to us.

Posted 2 years ago

“Excellent customer support, fast response. Rug quality is lovely underfoot do yourself a favour buy the non slip underlay .”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating for Runrug! We're glad you love the quality of the rug - we definitely agree that buying the non-slip underlay is a great idea. We also appreciate your kind words about our excellent customer support and fast response. Thank you again for the positive review!

Posted 2 years ago

“Very good quality carpet. Good colour, size and pile. Very pleased.”

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Posted 2 years ago

Thank you Alan for your 5-star review of Runrug! We are so glad to hear that you are pleased with the quality, colour, size and pile of your new carpet. We really appreciate your kind words.

Posted 2 years ago

“I am very impressed with the customer service I received. The first rug I ordered was the wrong color for my needs. Runrug worked really fast to get me a replacement and credit back the differance to me. The 2nd rug I received works very nicely and shipping is very fast. Because of the excellent customer service I am giving 5 stars. They only minor complaint that I have is the width is 1 inch smaller than stated. The width advertised is 2.8 wide it is actually 2.7. Not that this is a huge deal, I do believe that it should be what it says it is. I would definitely recommend Runrug and would buy from them again.”

Helpful Report

Posted 2 years ago

Thank you for being a loyal customer, Lorraine. We really appreciate your 5-star rating of Runrug and your glowing review. We are glad that we could help you find the right rug for your needs and that you were impressed with our customer service. Your appreciation and feedback is invaluable to us. Thank you!

Posted 2 years ago

“We were notified that when they were about to dispatch our stair runner, they discovered some damage. They notified us this within a couple of days of receiving our order. We were asked if we wanted to choose an alternative as it would probably be about 2 weeks before they could get a replacement carpet from their supplier. We decided to wait as we were in no hurry. However, the underlay was delivered as per schedule. We received our stair carpet sooner than expected. Good communication and exceeded our expectations. Would recommend this company.”

Helpful Report

Posted 2 years ago

Thank you, Douglas, for your kind review and 5-star rating of Runrug. We are glad to hear that, even in light of the damage discovered while dispatching your stair runner, your experience still exceeded your expectations. It's nice to know that you were well-supported with excellent communication and that you received your product earlier than expected. We really appreciate the positive feedback and are so pleased you would recommend Runrug.

Posted 2 years ago

“First class product and service.”

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Posted 2 years ago

Thank you for your kind words and your 5-star rating! We appreciate that you consider us to be providing both a first-class product and service.

Posted 2 years ago

“Very helpful with any query’s”

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Posted 2 years ago

Thank you so much for giving Runrug a five-star rating! We are so pleased to hear that you found us very helpful with any query you had. We appreciate that you took the time to share your positive experience with us.

Posted 2 years ago

“Lovely smart rug which I am using as a hall runner. Excellent product.”

Helpful Report

Posted 2 years ago

Thank you so much for your excellent review and the 5-star rating of Runrug! We're glad to hear you're enjoying the ‘Lovely smart rug’ you ordered as a hall runner. We appreciate your kind feedback, thank you!

Posted 2 years ago

“I quickly found the perfect runner. Shipping was fast and it arrived in perfect shape. Great experience!”

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Posted 2 years ago

Thank you, Jay, for your 5-star rating of Runrug! We're so glad that you quickly found the perfect runner to meet your needs. Thanks again for your feedback!

Posted 2 years ago

“Good quality”

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Posted 2 years ago

Thank you so much, Claudia, for your 5-star rating of Runrug. We are so glad you were satisfied with the good quality of our rugs! Thank you for being a loyal customer. We appreciate it!

Posted 2 years ago

“The runner looks good, arrived very quickly and is very good quality. We are very satisfied and will order again in the future”

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Posted 2 years ago

“Your runrug was just what I needed to make my stairway project Pop!!! It's like walking into a new house!!!”

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Posted 2 years ago

Thank YOU, Michael, for your 5-star rating of Runrug! WOW, what a brilliant review, your staircase looks amazing!

Posted 2 years ago

“I received my rug very quickly. It seems to be a very good quality runner and the anti-slip mat works great.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We're happy you your satisfied with your order. We appreciate your feedback!

Posted 2 years ago

“We are pleased with our new rugs. They aren't too thick or too thin, just what we needed.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We are delighted to hear you found your perfect runner!

Posted 2 years ago

“Quality, price, choice and service was spot on. Loved the online room view facility. My hallway runner looks exactly the way I expected. So thrilled with the service and the quality that I bought a second runner, to match, for the landing! I would definitely buy from Runrug again and would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much June for the wonderful 5-star rating! We appreciate that you liked the quality, price, choice and service, as well as the online room view facility. We are so glad to hear that your hallway rug looks exactly how you expected and that you ended up being so satisfied with it that you bought a second runner! It's great that you would gladly buy from us again and recommend us to others, and we can't thank you enough for taking the time to rate us.

Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews