Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,197 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality, price, choice and service was spot on. Loved the online room view facility. My hallway runner looks exactly the way I expected. So thrilled with the service and the quality that I bought a second runner, to match, for the landing! I would definitely buy from Runrug again and would highly recommend.”

Helpful Report

Posted 2 years ago

Thank you so much June for the wonderful 5-star rating! We appreciate that you liked the quality, price, choice and service, as well as the online room view facility. We are so glad to hear that your hallway rug looks exactly how you expected and that you ended up being so satisfied with it that you bought a second runner! It's great that you would gladly buy from us again and recommend us to others, and we can't thank you enough for taking the time to rate us.

Posted 2 years ago

“Love these guys, fast, efficient and the quality is great.”

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Posted 2 years ago

“The runner purchased seems of good quality and does exactly what is required. My main grumble is with the marketing side. The web site identifies that it is available for delivery by a particular day but doesn't identify that you have to pay extra for that. In addition when I signed up for the newsletter it sent me a message giving a 5% discount on my first order. However when you put the code into the order it confirms that the code is correct but it is not applicable to the purchase being made (probably because the item is identified as "being in the sale". These are minor things but why don't the company just be honest about the terms and conditions”

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Posted 2 years ago

Hi Stephen, We welcome and understand your feedback, our customers' feedback is a big part of helping us moving forward. At the same time, we are thrilled to hear that you are happy with your order. Thanks for your feedback, it is much appreciated!

Posted 2 years ago

“Beautiful runner for hall delivered quickly. Very good customer service from Runrug. Great quality carpet.”

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Posted 2 years ago

Thank you for your 5-star rating, Yvonne! We are delighted that you are pleased with your experience of Runrug. We love to hear that the runner you purchased for your hall was delivered quickly and that our customer service has been great. We are also very pleased that you are pleased with the quality of the carpet. Thank you for your kind words!

Posted 2 years ago

“Very good service and was kept up to date with delivery time.”

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Posted 2 years ago

Thank you, Janet, for your 5-star rating of Runrug! We are so glad you had a very good experience with the service and were kept up to date with delivery time. It means a lot to us and we truly appreciate your support.

Posted 2 years ago

“The price was fair, shipping was fast, and the quality is amazing!! Very happy with this purchase!”

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Posted 2 years ago

Thank you so much for rating Runrug 5 stars and for the positive feedback! We're so glad to hear that you got a great deal and were happy with the price, shipping and quality. Thank you for choosing Runrug!

Posted 2 years ago

“I am trying to return the rug and are having difficulties returning it. I need help!”

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Posted 2 years ago

Hi Ursula, Sorry to hear you having difficulties returning your rug. If you haven't already, please contact us (help@runrug.com) and we can help you with this :)

Posted 2 years ago

“High quality, great color and comfy to walk on. Says it all for a rug. Love my runner!”

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Posted 2 years ago

Thank you so much for your 5-star rating, Karen! I'm so glad you love your runner! Thanks again for your review!

Posted 2 years ago

“I unrolled and laid the runner as advised however I cannot get the runner to stay flat despite several attempts. I have tried reversing the direction in the hall but the runner keeps rumpling and is a trip hazard. I have attached a photograph of the problem.”

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Posted 2 years ago

Hi Alexander, Again I'm sorry to hear this, but I'm over the moon I could assist you in returning this :) Kind regards, Josh

Posted 2 years ago

“Good runner, and delivered quickly. Time will tell.”

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Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We are happy to hear that you enjoyed your experience. We look forward to you coming back and trying us out again in the future.

Posted 2 years ago

“I received my kitchen rug and it looks great. Just what I wanted. Good quality.”

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Posted 2 years ago

Thank you for your 5 star rating of Runrug. I'm glad that you are pleased with the kitchen rug that you received. It is always great to hear that our customers are satisfied with the quality of the product. Thank you for your positive feedback!

Posted 2 years ago

“Excellent website and delivery.”

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Posted 2 years ago

Thank you Ian for the 5-star rating of Runrug! We are delighted to hear that you are pleased with the excellent website and delivery.

Posted 2 years ago

Thank you, Ian, for your 5-star rating of Runrug! We appreciate your feedback and are glad that you enjoyed our excellent website and delivery.

Posted 2 years ago

“Looks good”

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Posted 2 years ago

Thanks, Terry, for your 4-star rating of Runrug! I'm glad that it looks good to you.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you so much for your 5 star rating of Runrug! We are delighted to know that you received excellent service from us. We appreciate you taking the time to leave such an amazing review.

Posted 2 years ago

“Good website Prompt delivery Excellent product”

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Posted 2 years ago

Thank you for your 5 star rating, Janice! We're so happy to hear that you've had a great experience with Runrug - from a good website to prompt delivery and an excellent product. We appreciate your loyalty and look forward to seeing you again soon!

Posted 2 years ago

“Fast and relatable”

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Posted 2 years ago

Thank you for the great 5 star review! We are so glad that you found our Runrug services to be fast and relatable.

Posted 2 years ago

“it is a great colour for our kitchen- not attracting attention but having a presence the weave of the synthetic fibre looks pretty close to something natural the item came quickly and is a great price given the item four stars only because time will tell as to how it wears.”

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Posted 2 years ago

Thank you so much for your 4 star rating of Runrug. We're so glad to hear that you're enjoying the product, particularly its colour which is perfect for blending into the kitchen without drawing too much attention. We're so pleased you received your item quickly and at a great price. We truly hope that it will last you for many years to come!

Posted 2 years ago

“Price was good delivery was quick good quality exactly like the picture”

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Posted 2 years ago

Thank you so much for the 5-star rating of RunRug, Beverley! We are delighted to hear that you found our prices to be good and that delivery was quick! We really appreciate your kind feedback.

Posted 2 years ago

“Lovely rug good quality and excellent service”

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Posted 2 years ago

Thank you so much, Angela, for your 5-star rating of Runrug! We really appreciate your kind words. We are so pleased that you enjoyed both the quality of the Lovely Rug and the excellent service you received. We hope to see you again soon!

Posted 2 years ago

“Excellent range of products, colours and sizes. Speedy dispatch and delivery was well ahead of estimated date of delivery. Many thanks.”

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Posted 2 years ago

Many thanks for your 5-star rating, Allan! We really appreciate your kind words and support. We're so glad you were happy with the excellent range of products, colours, and sizes and that the dispatch and delivery was speedy and ahead of the estimated delivery date. Thank you again for your great review!

Posted 2 years ago

Runrug is rated 4.7 based on 8,197 reviews