Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,750 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,750 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Great service, fabulous rug, so pleased with it,looks great.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Sturdy runner, looks and feels to be excellent hard wearing quality suitable for a variety of applications in high traffic areas. I needed something tough and durable to protect my floors from my bicycle tyres and this does the job nicely. Does not slip or move on vinyl flooring. Being able to select required width and length is great, I got the perfect size to fill my space.”

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Posted 2 years ago

Hi Samantha, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Excellent. I had a couple of little issues but the customer service has been absolutely first class at sorting it out. Great rugs as well. Thanks you.”

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Posted 2 years ago

Hi Samantha, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we really appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Great team, perfect service”

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Posted 2 years ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“good selection and service. delivered quicky and fitted exactly into space measured .”

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Posted 2 years ago

Hi Alan, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with us - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“-I'm very very happy with my stair runner! The color is as depicted in the online pictures; the fit is perfect!”

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Posted 2 years ago

Hi Diana, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Perfect for daily use. Quick and easy order and delivery.”

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Posted 2 years ago

Hi Rosanne, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Always pleased with the AstroTurf product”

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Posted 2 years ago

Hi Ivanka, Thank you for taking the time to review our company! We're delighted to see you're happy with your door mat. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Just love these rugs. Great to be able to order to specific size, they fit perfectly in our caravan.”

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Posted 2 years ago

Hi Sue, Thank you for taking the time to review our company! We're delighted to see you're happy with your rugs, they look fantastic! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Just the job very pleased”

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Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your rug! it looks great! We try and work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Rug arrived very quickly and is absolutely brilliant. Exactly what I wanted.”

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Posted 2 years ago

Hi Lynn, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Runrug has the best rug designs. I consistently come back to them for my stair runner needs.”

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Posted 2 years ago

Hi Debra, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Grat service good quality rugs great delivery service”

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Posted 2 years ago

Hi Yvonne, Thank you for your positive review and we're happy to see you're pleased with your order and our service. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Really love my rug would not hesitate in buying from runrug again,needed to ring them and they couldn't have been more helpful. Thank you”

Helpful Report

Posted 2 years ago

Hi Maureen, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Excellent service used before & will certainly use again, thank you”

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Posted 2 years ago

Hi Robert, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Very pretty quality seems nice”

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Posted 2 years ago

Hi Ericka, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Great product which arrived earlier than estimated. Great communication during process”

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Posted 2 years ago

Hi Hamidullah, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your new Morocco Marrakech stair runner looks fantastic! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Really happy with my carpet runner and door mat. Very quick delivery”

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Posted 2 years ago

Hi Colin, Thank you for your positive review and we're happy to see you're happy with your order. We are delighted to hear that you received your order quickly and efficiently. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“You sent me the wrong size and colour , I’ve ordered from elsewhere and I’ve asked for return instructions and a refund”

Helpful Report

Posted 2 years ago

Hi Joseph, Thank you for taking the time to leave a review. We're sorry to hear that you're unhappy with your recent purchase. I know that you have reached out to us via email and we are arranging for the runner to be returned for a full refund. We always strive to deliver the best customer service and will try to rectify this issue for you as best we can. Thanks again Runrug

Posted 2 years ago

“We are very happy with our rug. Our elderly dog can now walk on the slippery oak floor.”

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Posted 2 years ago

Hi Patricia, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Your Inca Red hallway runner looks fantastic and even better news is that it has helped keep your elderly dog safe. We look forward to seeing you again soon! Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,750 reviews