Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,196 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,196 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Happy with good communication,delivery and of course the rug!”

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Posted 2 years ago

“used Rug Run before. Their ability to deliver on time is appreciated. only wish they could provide contacts for carpet installers in the area.”

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Posted 2 years ago

“web site is great and easy to use follow up and exceptional speed in delivering.”

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Posted 2 years ago

“Very happy with the quality and look of the product. It came in within 2 days of placing the order and I installed it a few days after that. Its been in place for 1 day - and looks great.”

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Posted 2 years ago

“Nice rug ,good quality.Pity about wrinkles and absence or advice to deal with them.”

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Posted 2 years ago

“Perfect match for the rest of the house. I really like the shades of grey.”

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Posted 2 years ago

“Good value and quality very pleased with our purchase”

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Posted 2 years ago

“Rug is great. Customer service were great. Delivery very poor. Suggest you use an alternative courier”

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Posted 2 years ago

“Lovely rug and matching mat. Had to wait a few weeks but I knew that when placed the order. Issue with the courier who didn't follow instructions and I was not aware the package would come in separate deliveries”

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Posted 2 years ago

“Pleased with the speed of delivery . Came two weeks earlier than first told . Nice rugs . Brightened up the hallway .”

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Posted 2 years ago

“Purchased a runner for both kitchen and our hall. Excellent quality and great design.”

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Posted 2 years ago

“Excellent service. Very quick and the man on the phone was very helpful. Very good value for money. Very good quality too. Im very pleased it looks great.”

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Posted 2 years ago

“Thank you for fast service this cannot be faulted. The quality of the rug is not what I was expecting but you get what you pay for. Would I use the company again Yes.”

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Posted 2 years ago

“Fast delivery, excellent quality runners, highly recommend, have made several purchases based on quality, very happy customer 🙂”

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Posted 2 years ago

“Fantastic company to deal with from start to finish. Would highly recommend.”

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Posted 2 years ago

“Fabulous, love these rugs. Good quality and look amazing.”

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Posted 2 years ago

“Good service. Easy ordering process. Good underlay for stairs”

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Posted 2 years ago

“A real pleasure working with the staff at Runrug. Any size changes made need to be done in a timely fashion. U.S. buyers dont be afraid of the UK shipping. My rods cam wrapped as if they were from Buckingham. No dents or any issue.”

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Posted 2 years ago

“Very pleased with runner recently purchased colour as described and delivered promptly.”

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Posted 2 years ago

“The stair runner I had ordered was not available. I had an email advising if my options. The customer service was brilliant. Very quick and very efficient. Would highly recommend”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,196 reviews