Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,590 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,590 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Easy ordering and fast shipping.”

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Posted 2 years ago

“Very happy with our purchase. The rug was perfect for our entry. Color was exactly as advertised and sizing was perfect. Delivery was really fast as well.”

Runrug 5 star review on 11th February 2024

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Posted 2 years ago

“I am STILL waiting for my order to arrive. It seems to be lost in the UPS shipping process.”

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Posted 2 years ago

Hi Jeffrey, Thank you for leaving us a review. I am very sorry to hear that this has happened. I can see that we have now spoken with you and that we are putting this right for you. A replacement rug is being dispatched from our warehouse tomorrow! This should be with you early next week. Thank you. Runrug.com

Posted 2 years ago

“Delivered on time by evri. Very nice looking rug just what I was looking for.”

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Posted 2 years ago

“Fabulous, elegant rug. Looks exactly what the description say. Colours and quality perfect”

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Posted 2 years ago

“very pleased with order. Rugs soft underfoot.”

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Posted 2 years ago

“Haven’t received our full order . Did email them No reply . Not good service”

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Posted 2 years ago

Hi Mark, Thank you for leaving us a review. I am very sorry to hear that there has been a problem with your delivery. I can see that we have now spoken with you and that we are putting this right for you. A replacement rug was dispatched from our warehouse today! This should be with you in time for the weekend. Thank you. Runrug.com

Posted 2 years ago

“Ordered a hallway runner, the colour and style is just perfect. Good to be able to order length and width to what was required.”

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Posted 2 years ago

“Nice quality hall runner. Good price”

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Posted 2 years ago

“Still haven’t got it”

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Posted 2 years ago

Hi Cindy, Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you've experienced. Upon reviewing your order, we can confirm that your rug was dispatched from our warehouse on February 2nd. However, it appears that there are no active scans on the tracking information, which is certainly concerning. We understand how frustrating it can be not to receive your order as expected, and we're committed to resolving this issue promptly. We will immediately initiate an investigation with the courier to determine the whereabouts of your rug and address any potential delivery issues. In the meantime, to ensure your satisfaction and convenience, we will be resending your order to you. Once again, we apologise for the inconvenience this has caused, and we appreciate your patience and understanding as we work to resolve this for you. Thank you, Runrug.com

Posted 2 years ago

“Very happy with my shopping experience with Runrug. Excellent range of designs and sizes available to choose from. Easy to navigate and purchase from website. Free delivery too. Love my runners, they are good quality and look fabulous in my kitchen. ☺️”

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Posted 2 years ago

“product was as pictured and described. It arrived on time and looked great. We put it on the stairs with ease!”

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Posted 2 years ago

“its taking forever my sample rug”

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Posted 2 years ago

Hi Pat, Thank you for leaving us a review. I am very sorry to hear your sample hasn't arrived yet! If you'd have contacted us, we could have looked into this for you. I have now looked at this and it appears that there is a delay, due to a problem with the delivery address on the label. It might have been accidently damaged, perhaps. I have given the courier your full delivery address again and I am now waiting for an update with regards to the delivery. I will personally monitor this for you to ensure that you receive it, as soon as possible. We are very sorry for the inconvenience that this has caused you. Thank you. help@runrug.com

Posted 2 years ago

“great service, lovely rug”

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Posted 2 years ago

“I sent an email and still haven’t heard back on how I can send my rug in to have it swapped out. The grey was supposed to be dark grey and it’s way lighter then the site. It’s been a few weeks.”

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Posted 2 years ago

Hi Jennifer, Thank you for leaving us a review. I am very sorry to hear this! I have just done a search on our emails and we've never actually received an email from you. We're also normally very good in responding to all customer queries, in a timely manner. I am very sorry if you thought we were ignoring you! We would never do this. I've taken note of your email address and I will personally reach out to you shortly, to discuss an exchange with you. I hope this is okay? Thank you.

Posted 2 years ago

“Excellent service a bit disappointed with the thinness of the rug, lovely true colour.”

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Posted 2 years ago

“Joe is very easy to deal with at Runrug; polite and understanding. The website wants updating when a sale is on because Reward points cannot be used then, but there's nothing to say this.”

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Posted 2 years ago

“Fabulous. Arrived quickly. Lovely quality 👌 ❤️❤️”

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Posted 2 years ago

“Fast shipping and secure packaging!”

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Posted 2 years ago

“Ordered a stair runner as the price was extremely competitive and the quality of the carpet looked much better wearing than some of the alternatives on offer. Delighted with the runner, exactly what I wanted and the quality is excellent. I did have a go at fitting myself as I'm pretty handy but after doing the gripper and underlay I couldn't get the runner fitted properly so paid someone to do that. Happy with everything and have recommended to others.”

Runrug 5 star review on 7th February 2024

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Posted 2 years ago

Runrug is rated 4.7 based on 8,590 reviews