Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,872 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Top quality & fast delivery! I love my new runner”

Helpful Report

Posted 2 months ago

Hi Magdalena, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re loving the runner and that the quality and delivery met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Great quality ,decent prices whats not to like”

Helpful Report

Posted 2 months ago

Hi Duncan, Thank you for the great feedback. We're glad you’re happy with the quality and the prices. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Beautiful rug. Great quality”

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Posted 2 months ago

Hi Eileen, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and of great quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Good quality and quick delivery”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the good quality and quick delivery met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Fast delivery , rug as described and like velvet thank you”

Helpful Report

Posted 2 months ago

Hi Jeanette, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug arrived quickly, matches the description, and feels like velvet—lovely to hear. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“I wasn't happy with a label which was on the back of the kitchen runner and which stopped it lying flat. A replacement was despatched immediately with apologies and no arguing the toss. I doubt that Runrug made any money, let alone a profit, from the transaction but you can't put a price on a stellar service like that.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the replacement was sent promptly and that you felt the service was stellar. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Purchased a runner for my hall and I love it such good quality for a reasonable price. Will definitely purchase from this company again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled you love the quality of the runner and that you feel it’s good value. We look forward to serving you again in the future. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Looks great in our hallway. Easy to keep clean.”

Helpful Report

Posted 2 months ago

Hi Garry, Thanks for sharing your feedback. We’re glad to hear it looks great in your hallway and is easy to keep clean. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Efficient I was surprised how quickly I received the hall runner which is exactly as illustrated”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the hall runner arrived quickly and is exactly as illustrated. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Lovely runner good quality and quick speedy delivery, well pleased”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the runner is of good quality, arrived quickly, and that you’re well pleased with it. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Runrug gave great service. The website was easy to use and my rug was delvered a couple of days later.”

Helpful Report

Posted 2 months ago

Hi Rebecca, Thank you for taking the time to share your feedback. We’re so glad to hear you found our service great, the website easy to use, and that your rug was delivered promptly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Prompt shipping, good price and very good quality.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear you’re happy with the prompt shipping, price, and quality. If you ever need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Very sturdy made rug. Shipping was easy and tailored to my needs. It was hard to find dark green color rugs for the kitchen! Thank you, Runrug.”

Helpful Report

Posted 2 months ago

Hi Audrey, Thank you for taking the time to share your experience. We’re thrilled to hear the rug is sturdy and that shipping was easy and tailored to your needs. We’re glad we could help with finding a dark green option for your kitchen. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Massive choice and very good value. Really fast despatch.”

Helpful Report

Posted 2 months ago

Hi Karen, Thank you for taking the time to share your feedback. We’re delighted you found massive choice and great value, and that despatch was really fast. If there’s anything else you need, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Everything is beautiful”

Helpful Report

Posted 2 months ago

Hi Dorota, Thank you for taking the time to share your feedback. We’re glad to hear that everything is beautiful. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Really pleased with rug, lovely in my hall and good quality”

Helpful Report

Posted 2 months ago

Hi Eileen, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug looks lovely in your hall and that you’re happy with the quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Beautiful rug soft, comfortable under foot and well made. Excellent service, only one concern we were told delivery was going to be on Thursday December 4th it actually came on Tuesday December 2nd , luckily we were in .”

Helpful Report

Posted 2 months ago

Hi Alan, Thank you for taking the time to share your feedback. We’re delighted the rug is beautiful, soft, and well made, and we’re glad you were pleased with the service. We’re sorry for any confusion around the delivery date. We’ll pass your note to the team to help improve delivery communications in the future. If there’s anything else you need, please let us know and we’ll be happy to assist. Warm regards, Team Runrug

Posted 2 months ago

“Easy to use website, great product and price!”

Helpful Report

Posted 2 months ago

Hi Karen, Thank you for sharing your feedback. We’re thrilled you find the website easy to use and are happy with the product and price. If you ever need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 2 months ago

“Speedy delivery. Lovely well made rug and happy with my purchase.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re thrilled you’re happy with the speedy delivery and that you find the rug lovely and well made. If you need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 2 months ago

“Ordered 2 runners at a great price and received a whole week faster than the initial estimated date. Would definitely order from Runrug again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your feedback. We’re thrilled to hear you got a great deal and that delivery was faster than expected. We’d love to have you back for your next order. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,872 reviews