Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,873 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service and the quality is great. Thank you.”

Helpful Report

Posted 2 months ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the customer service and the quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Beautiful rug and delivered in good time.”

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Posted 2 months ago

Hi M, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and that it was delivered in good time. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Exactly received what I ordered. Rug is very good quality. Delivery was fast too.”

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Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with Runrug, and that the exact rug you ordered arrived quickly with good quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“The rug runner was perfect for a very busy passageway. We chose a dark colour and it doesn't show marks etc. Also, and importantly, it doesn't move , stays in place, doesn't curl up at the ends. Worth every penny!”

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Posted 2 months ago

Hi Patricia, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug runner is perfect for a busy passageway, hides marks well, and stays in place without curling. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“I am delighted with the hall runners I ordered. They are just as advertised. Delivery was fast and cist was very reasonable”

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Posted 2 months ago

Hi Kathleen, Thank you for taking the time to share your feedback. We’re thrilled to hear the hall runners are just as advertised, delivery was fast, and the cost was reasonable. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“First class service, and great product”

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Posted 2 months ago

Hi William, Thank you for taking the time to share your feedback. We’re thrilled to hear you had a first class service and that you’re enjoying the great product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Very easy website to navigate.Lots of choice with the benefit of different widths and lengths available. This company responds to emails in a timely fashion.Order dispatched quickly. Lovely quality runner.”

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Posted 2 months ago

Hi Karen, Thank you for taking the time to share your feedback. We’re thrilled to hear the website was easy to navigate, you found good variety in widths and lengths, and that our email responses were timely. Great to know the dispatch was quick and you’re happy with the quality of your runner. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service, quick delivery and really happy with the quality.”

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Posted 2 months ago

Hi Mark, Thank you for the fantastic rating. We’re thrilled you’re happy with the service, delivery speed, and quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“We are very happy with our Runrug purchase. We have a long hallway that has two different widths. It was great to be able to customize the lengths, and have two perfectly sized widths available to fit the hallway! There were also plenty of styles and colors to choose from, and we love the one we chose. The rugs are very good quality and the non-slip backing works perfectly. Shipping was very fast, and tracking communication was excellent.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you were able to customize the lengths and widths to fit your hallway, and that you’re happy with the quality, non-slip backing, and fast shipping. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Brilliant. 3rd purchase. So pleased.”

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Posted 2 months ago

Hi Elaine, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re so pleased and that this is your 3rd purchase with us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Very pleased with the rug, exactly what I wanted.”

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Posted 2 months ago

Hi Margaret, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is exactly what you wanted and that you’re pleased with it. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Swift delivery and really pleased with our new rug.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the delivery was swift and you’re really pleased with your new rug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service, really quick & really pleased with the runner we chose.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the service was excellent, delivery was quick, and you’re pleased with the runner chosen. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service . Needed all my runners cut to different sizes and still delived in 2 days. Good quality as well lovely and bouncy”

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Posted 2 months ago

Hi S, Thank you for taking the time to share your feedback. We’re thrilled to hear the runners were cut to different sizes, delivered in 2 days, and that you’re happy with the quality—lovely and bouncy. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“I ordered a sample which initially did not turn up but I emailed and another was sent the rugs are great value and the service was excellent.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear the sample issue was resolved after you emailed us and that you found the rugs great value with excellent service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Fantastic !! Quick delivery and lovely product”

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Posted 2 months ago

Hi Diane, Thank you for taking the time to share your feedback. We’re thrilled to hear the delivery was quick and you’re happy with the product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“great rug, pleased i had a good choice of sizes and patterns”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re glad you’re happy with your rug choice and the range of sizes and patterns. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“I ordered a hall runner & matching door mat, I am absolutely delighted with them both, they are nice quality & lovely & comfortable to walk on. I was so happy with them I ordered a matching one to go in my kitchen, still awaiting delivery on that one. I would recommend Runrug products with no problem. Thank you for your service & prompt delivery too.”

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Posted 2 months ago

Hi Susan, Thank you for taking the time to share your feedback. We’re thrilled you’re delighted with the hall runner and door mat, and that you found them to be of nice quality and comfortable. Great to hear your kitchen runner is on the way; we’ll be here if you need anything else. Warm regards, Team Runrug

Posted 2 months ago

“Just recieved it today for £132 a touch of class looks more expensive.”

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Posted 2 months ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear the Runrug feels premium and that you’re happy with it at £132. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service & quality.”

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Posted 2 months ago

Hi Janet, Thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed excellent service and quality. If you need anything else, we're here to help. Warm regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,873 reviews