Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,915 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,915 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate website. Great quality rugs. Very fast dispatch. Returning customer ans would buy from this retailer again.”

Helpful Report

Posted 2 months ago

Hi Vickie, Thank you for your kind words! We’re thrilled you had an easy shopping experience, love that you’re happy with the quality, and that we could dispatch quickly. We really appreciate you returning to shop with us and look forward to welcoming you again. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service Excellent product”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your kind words. We’re delighted you had an excellent service and product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Item was delivered very quickly. Communication throughout was excellent. The product is excellent quality. Can highly recommend Runrug A*”

Helpful Report

Posted 2 months ago

Hi Dorothy, Thank you for your lovely review. We’re so pleased the delivery was fast, communication was excellent, and you’re happy with the quality. We appreciate your recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent and efficient”

Helpful Report

Posted 2 months ago

Hi Julian, Thank you for your kind words. We’re delighted you found the Runrug excellent and efficient. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“eXCELLENT ARRIVED QUICKLY AND WAS OF GOOD QUALITY”

Helpful Report

Posted 2 months ago

Hi Chris, Thank you for your kind words. We’re thrilled the Runrug arrived quickly and is of good quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service. Very speedy delivery and cant fault quality of the runner. Would definitely buy from them again.”

Helpful Report

Posted 2 months ago

Hi Brenda, Thank you for taking the time to share your feedback. We’re thrilled to hear you were impressed with the quick delivery, the quality of the runner, and that you’d buy from us again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“I purchased the rug for my downstairs hallway. I was pleasantly surprised by the quality of the rug, i.e. the colours are uniform, the rug has a nice thickness and feel.”

Helpful Report

Posted 2 months ago

Hi Silvia, Thank you for taking the time to share your feedback. We’re delighted to hear you’re pleased with the rug’s quality—uniform colours, and nice thickness and feel. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Absolutely love my new step runner rugs. It was how described on the website and the delivery was very fast.”

Helpful Report

Posted 2 months ago

Hi Barbara, Thank you for taking the time to share your feedback. We’re thrilled you love the step runner rugs, that they matched the description, and that delivery was fast. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Wow, absolutely delighted with my purchase from Runrug (direct) rather than via a third party”

Helpful Report

Posted 2 months ago

Hi Sandra, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re absolutely delighted with your Runrug purchase direct from us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“We are extrememly pleased with our rubber backed runner. The colour fits in beautifully with our room. Thank you.”

Helpful Report

Posted 2 months ago

Hi Jennifer, Thank you for sharing your feedback. We’re thrilled to hear you’re extremely pleased with the rubber backed runner and that the colour fits in beautifully with your room. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Price, quality at an affordable price and arrived before time expected. Looks great”

Helpful Report

Posted 2 months ago

Hi Lee-Anne, Thank you for the fantastic 5-star review! We’re thrilled to hear you’re happy with the price, quality, and timely arrival, and that it looks great. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Just what I wanted, delivered quickly.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the product and that it was delivered quickly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Great service and quick shipping even when overseas.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you were impressed with our service and the quick shipping overseas. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service and excellent product”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled you found our service and product excellent. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Great, my rug is going nowhere on my wood floor...👍”

Helpful Report

Posted 2 months ago

Hi Mrs, Thank you for taking the time to share your feedback. We’re delighted to hear the rug stays securely on your wood floor. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Very good quality runner, which exceeded our expectations. It has made a real difference to our hallway.”

Helpful Report

Posted 2 months ago

Hi Barbara, Thank you for taking the time to share your feedback. We’re thrilled to hear the runner exceeded your expectations and has made a real difference in your hallway. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“My order was out of stock so I ordered a replacement and had no trouble getting a refund for the difference”

Helpful Report

Posted 2 months ago

Hi Morag, Thank you for taking the time to share your feedback. We’re glad to hear the replacement process and the refund for the difference went smoothly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Great quality and range. Liked being able to buy a sample first at effectively postage cost only.”

Helpful Report

Posted 2 months ago

Hi Trevor, Thank you for taking the time to share your feedback. We’re thrilled you’re happy with the quality and range, and that the sample option at postage-cost effectively worked for you. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Lovely rug, Perfect for my hall. Delivered within 2 days. Excellent service, thankyou.”

Helpful Report

Posted 2 months ago

Hi Ruth, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the rug for your hall, and that delivery was quick plus you found the service excellent. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

“Delivery was fast, the runner is really good quality, colour is spot on, lovely and soft under your feet, well pleased will buy again.”

Helpful Report

Posted 2 months ago

Hi Michael, Thank you for taking the time to share your feedback. We’re really pleased to hear the delivery was fast, the runner is of great quality, the colour matches, and it’s soft underfoot. We’re delighted you’re happy and would choose us again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,915 reviews