Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,440 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,440 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service from you good however you were let down by service from you elected courier.”

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Posted 2 years ago

“All good I just somehow orered the wrong size - however it came quickly and does the job if not too small”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 4-star rating. We appreciate your feedback and are glad to hear that your experience with Runrug was generally positive. We understand that sometimes mistakes happen. However, we're thrilled that your order arrived quickly and that it still serves its purpose, even if it's a bit small. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for your support.

Posted 2 years ago

“I ordered a hallway runner Was pleased with the quality and it does the job Would recommend this company”

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Posted 2 years ago

Thank you for taking the time to rate Runrug with 4 stars! We truly appreciate your positive feedback. We are thrilled to hear that you ordered a hallway runner and were pleased with the quality. Our team takes immense pride in selecting high-quality products that meet the needs and expectations of our customers. It's great to hear that the runner is doing its job in your hallway. Your recommendation means a lot to us, and we are grateful for your support. Should you need any further assistance, please don't hesitate to reach out. We are always here to help. Thank you again for your kind words and for choosing Runrug.

Posted 2 years ago

“Order and delivery went smoothly. The only comment is that the picture of the carpet we selected on your site appeared a darker shade than the actual runrug we received.”

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Posted 2 years ago

Thank you for taking the time to rate Runrug and award us with 4 stars! We truly appreciate your feedback and are thrilled to know that your order and delivery went smoothly. We apologize for any inconvenience caused by the difference in shade. We strive to provide accurate representations of our products online, but sometimes variations in lighting or screen displays may affect the perception of color. Nonetheless, we appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us. We value your satisfaction and are here to assist you. Thank you again for choosing Runrug!

Posted 2 years ago

“wanted a rubber back”

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Posted 2 years ago

Thank you for taking the time to share your feedback on our Scroll Cream Hallway Carpet Runner. Our Scroll range features a woven/hessian backing which can slip on hard flooring without our anti-slip underlay underneath. If you would like any further assistance with this matter, please contact our Customer Service Team at help@runrug.com :)

Posted 2 years ago

“when the rug ordered was delivered to the wrong address the error was dealt with quickly”

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Posted 2 years ago

Thank you so much for taking the time to leave us a review and rating our service on Runrug. We truly appreciate your 4-star rating and your feedback. We are sorry to hear about the mix-up with the delivery of your rug to the wrong address. However, we are thrilled to know that our team promptly resolved the error and ensured that the rug reached you without any further delay. We strive to provide efficient and reliable service to all our customers, and it makes us happy to hear that we were able to rectify the situation quickly. Once again, thank you for your kind words and for choosing Runrug. We look forward to serving you again in the future.

Posted 2 years ago

“Arrived as promised. Nice product”

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Posted 2 years ago

“Une commande qui a eu quelques problèmes mais le service client a été très réactif et de très bonne volonté. Opinion favorable pour cet achat.”

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Posted 2 years ago

“Website easy to use. Delivery as stated and very quick. A bit more pricey than other sites, but offered wider runner than others and I needed that width.”

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Posted 2 years ago

Thank you for your 4-star rating, Jillian! We are pleased to hear that you found the website easy to use and the delivery was as promised. We are glad that you found exactly what you needed!

Posted 2 years ago

“Hard wearing, more Grey/ blue than grey.”

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Posted 2 years ago

Thank you, Alvin, for giving Runrug a 4-star rating! We're so glad to hear you've found it to be hard-wearing, sometimes the colour can appear slightly differently online depending on your screen and screen settings, but we hope it still does the job for you :) Thanks again!

Posted 2 years ago

“Not the first rug we have bought from Runrug and will not be the last. Good quality, value and service thank you”

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Posted 2 years ago

“Rug runner looks good in hallway. Customer service was prompt when i had an issue about the delivery and sorted very quickly.”

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Posted 2 years ago

“Delivery was quick. Overall happy with the runner.”

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Posted 2 years ago

Thanks for the 4-star rating, Frances! We're glad to hear you were satisfied with your Runrug purchase overall.

Posted 2 years ago

“Rug looks nice in situ, however the colour is not as vibrant as per website”

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Posted 2 years ago

Thank you, Linda, for your 4-star rating of Runrug. We appreciate your feedback regarding the color of the rug not being as vibrant as shown online. We strive to make sure that customers receive exactly what they ordered, so we apologize for any discrepancies there. We thank you for taking the time to review!

Posted 2 years ago

“We ordered a runner for our hallway. The original order was cancelled due to discontinued product but Run Rug replaced our order at our request with an alternative. We are happy with the product”

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Posted 2 years ago

Thank you for giving us a 4 out of 5 star rating! We are so happy to hear that you were pleased with the runner you ordered for your hallway and are also glad that the original order that was canceled was able to be resolved with an alternative. We are thrilled that you are satisfied with the product!

Posted 2 years ago

“Very good choice of colours, designs, lengths and widths.”

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Posted 2 years ago

Thank you Len for your 4-star rating of Runrug. We are thrilled that you noticed our very good choice of colours, designs, lengths and widths. We hope you find great satisfaction in your Runrug purchase.

Posted 2 years ago

“Fantastic quality”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug! We are very happy to hear that you appreciate the quality of our product. Your satisfaction is our top priority, and we are glad that your experience with us has been positive. Thank you again for choosing Runrug!

Posted 2 years ago

“Delivery was quick. Only took 3 days to arrive which was good”

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Posted 2 years ago

Thank you for the 4-star rating! We are delighted you were pleased with the speed of delivery. We appreciate your kind words and hope you are enjoying using your product.

Posted 2 years ago

“Received quickly and solved problems promptly”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug, Margaret! We really appreciate you taking the time to leave a review and are glad to hear that you received your order quickly and that our customer service team solved any problems quickly and promptly!

Posted 2 years ago

“The rug we received is nice and what we expected. The ordering process was clunky - we were told after ordering the rug would take two months to be delivered. It came in a couple of weeks, for some reason from the UK. A $50 delivery charged was somehow added, though with an email from me this was reversed.”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug. We appreciate your feedback about the ordering process and are sorry for any inconvenience it caused. We are glad that you were satisfied with the rug. We appreciate you contacting us and are happy to be able to have reversed the extra charge.

Posted 2 years ago

Runrug is rated 4.7 based on 8,440 reviews