Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,871 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,871 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a long hallway runner and were very pleased with the quality for the price.”

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Posted 2 years ago

Thank you for your positive review! We are delighted to know that you were satisfied with the runner. We are glad to have provided you with an affordable quality product. Thank you for your kind words!

Posted 2 years ago

“Very pleased with hallway runner and timeliness of delivery.”

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Posted 2 years ago

Thank you Sam for your 4-star rating! We are delighted to hear that you are very pleased with your hallway runner and the timeliness of delivery. We look forward to hearing from you again soon!

Posted 2 years ago

“I love the colours and the size is correct. Just not as thick as I would have liked.”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug! We're glad that you appreciate the colors and the size. We apologize that you feel it is not as thick as you would have liked; we understand and appreciate your feedback. Thank you for taking the time to review us.

Posted 2 years ago

“Very good product at reasonable price . Looks hard-wearing and durable.”

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Posted 2 years ago

Thank you for your positive assessment of Runrug! We are glad to hear that you are satisfied with your order. We appreciate your 4-star rating and your feedback.

Posted 2 years ago

“used Rug Run before. Their ability to deliver on time is appreciated. only wish they could provide contacts for carpet installers in the area.”

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Posted 2 years ago

“Rug is great. Customer service were great. Delivery very poor. Suggest you use an alternative courier”

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Posted 2 years ago

“Lovely rug and matching mat. Had to wait a few weeks but I knew that when placed the order. Issue with the courier who didn't follow instructions and I was not aware the package would come in separate deliveries”

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Posted 2 years ago

“Delivered on time well packaged so no complaints about that element of the company.”

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Posted 2 years ago

Thanks so much for your 4-star rating, Gareth! We're especially glad that the delivery and packaging were up to your expectations. It means so much to us to know that we've delighted a loyal customer like you. Thanks for your support!

Posted 2 years ago

“As described. Good quality.”

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Posted 2 years ago

Thank you for your 4 star rating for Runrug! We are very grateful for the kind words. We appreciate your positive feedback!

Posted 2 years ago

“Efficient service! Like black/zebra, husband hated the other one sadly so is there any way I can return that one?”

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Posted 2 years ago

Hi Doonan, Thank you for your great feedback! If you are still wanting assistance please contact us directly (help@runrug.com) and we will do all we can to help you :)

Posted 2 years ago

“Although a few problems cropped up the service was very good and responsive.”

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Posted 2 years ago

Thank you for your 4-star rating of Runrug, Michael! We are glad to hear that you found the service to be very good and responsive, despite a few problems. Appreciate your feedback!

Posted 2 years ago

“looks good, but quality not great”

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Posted 2 years ago

“Was delivered earlier than expected. The colour was a little darker than expected.”

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Posted 2 years ago

“I like the rugs, they look durable, time will yell”

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Posted 2 years ago

“Good value but I would have liked it better if edge's had been bound”

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Posted 2 years ago

“The rugs are absolutely great - just what we wanted. The only downside which isn't Runrug's fault was that I paid for next day delivery and that didn't happen.”

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Posted 2 years ago

“Hall carpets are lovely, really made a difference”

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Posted 2 years ago

“Ordering straightforward; early delivery with no problems, runner is to size and pattern very good; could have a tiny bit thicker but you get what you pay for. All in all a good experience and happy with the outcome. Would use this company again.”

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Posted 2 years ago

“Lovely Rug, arrived slightly late but with a lovely gesture from the Co. I decided to wait and to my surprise it arrived within 2 days,thank you”

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Posted 2 years ago

Hi Meena, Thank you for your positive review. We hope to see you again soon! Thanks again. Runrug

Posted 2 years ago

“Rugs are great but delivery was a fiasco”

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Posted 2 years ago

Hi Thomas, Thank you for your review, we're happy to see you're pleased with your order. We're very sorry that you have experienced a problem with the delivery service. Please do contact us directly if there is anything that we should be aware of and we will do our best to support you. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,871 reviews