Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,440 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,440 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering and receiving the runner was very easy. We have not installed it yet so I don't know the quality. Thank you.”

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Posted 2 years ago

“Although I paid for nxt day delivery rug did not arrive till day 3 so wasn't too happy I thought quality wS good but dissapointed in colours the one in pic on your website looked bright the one I got is very dull not much colour that apart its ok”

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Posted 2 years ago

“Good selection, easy ordering and quick delivery.”

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Posted 2 years ago

“Reason 4 star is colour very different to picture on website. Very pleased with quality. We will learn to live with as not too bad a match but much darker than we anticipated. Have tried to add picture using iPhone but unsuccessful.”

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Posted 2 years ago

“Satisfied customer . Would have been 5 stars but for courier leaving runners outside In rain.”

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Posted 2 years ago

“Lovely quality runner. Prompt delivery but disappointed in the poor quality packaging for such a lovely rug.. very thin single wrap shrink wrap which was already shredding off, not impressed think the company could use better quality wrapper”

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Posted 2 years ago

“Great selection of rugs with a great choice of sizes. Products great quality user friendly on line process. Delighted with my purchases”

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Posted 2 years ago

“Excellent customer service and prompt delivery,how ever I would have liked the option to have had the ends of the runners whipped,which I am now going to have to have done locally.”

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Posted 2 years ago

“I ordered the rug just before Christmas they did advise there was delay from the manufacturer, but to be fair they kept me fully updated and there was no urgency for me. They did offer for me to cancel. It came when they said but the carpet is a good product and very pleased. Only reason for not giving 4 stars was they advertised a delivery date and in fact it was not isnt stock.”

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Posted 2 years ago

“very pleased with order. Rugs soft underfoot.”

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Posted 2 years ago

“great service, lovely rug”

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Posted 2 years ago

“Excellent service a bit disappointed with the thinness of the rug, lovely true colour.”

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Posted 2 years ago

“Joe is very easy to deal with at Runrug; polite and understanding. The website wants updating when a sale is on because Reward points cannot be used then, but there's nothing to say this.”

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Posted 2 years ago

“Happy with rug and the delivery service.”

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Posted 2 years ago

“The rug looks good, but is clearly cut off from a longer roll... the ends are not bound. I hope this doesn't cause problems in the long term. I may bind it with tape. Delivered in good time. Thank you.”

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Posted 2 years ago

“Love the colours on our hallway runners. Not quite the quality thickness I’d imagined so maybe a little on the expensive side, but they look great so will keep.”

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Posted 2 years ago

“Pleased with purchase and service thank you”

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Posted 2 years ago

“Only problem is the rug isn't really approprate for stair installation the backing is rubber and rug ripped if stretched... just not appropreate backing.”

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Posted 2 years ago

“Rug is nice, also lays well. The thickness and density however is not quite what I expected for the price.”

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Posted 2 years ago

“posted on time, answered my e mail same day good”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,440 reviews