Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,991 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,991 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Shipping was delayed with a storm. No issues with anything. Rods are beautiful and high quality. Will order again when needed.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad the rods are beautiful and high quality, and that you’re happy despite the storm-related delay. We appreciate your intention to order again when needed. Kind regards, Team Runrug

Posted 1 month ago

“Lovely rugs and excellent service and quality”

Helpful Report

Posted 1 month ago

Hi Thomas, Thank you for your review. We’re thrilled you’re happy with the rugs, service, and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Excellent service including good packaging, prompt delivery, and a decent website.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We're thrilled you found the service excellent, with good packaging, prompt delivery, and a decent website. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“I love this rug, it is just what my hallway needed. I bought a smaller one a few years ago for a smaller hallway. I'm so glad I went back for a longer one.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled you love the runner and that it’s just what your hallway needed. It’s great to hear you returned for a longer one and are happy with the fit. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“I bought 3! Very easy to clean and vacuum. They look great!”

Helpful Report

Posted 1 month ago

Hi Rachel, Thank you for your review. We’re glad you’re happy with the Runrugs and that they’re easy to clean and look great. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Runner mat came quick well packaged and looks great in situ. It was easy to order and there were plenty of sizes to choose from.”

Helpful Report

Posted 1 month ago

Hi Stuart, Thanks for your review. We’re glad the runner mat arrived quickly, was well packaged and easy to order with plenty of sizes to choose from. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“I love the RunRug, it's exactly what I wanted and it matches the rug I have in the living room.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your kind review. We’re glad the RunRug matches your living room rug perfectly and that you’re happy with it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Delivery person was great - when i was buying i looked at delivery window - delivery was well over that and only mentioned on invoice once i had paid so i guess it was on time and in line with notification on the day of. The rug laid flat immediately. Picture was very accurate to real colour on web on here looks alot brighter and more red. I bought in sale so was good value.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad the rug laid flat well and that you found it good value during sale. We appreciate the notes about delivery timing and colour compared to the on-site photos. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Lovely runner ideal for our porch”

Helpful Report

Posted 1 month ago

Hi Malcolm, Thank you for your review. We're glad you find the runner lovely and ideal for your porch. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“I am very happy with my rug it looks very smart in my utility room. Good qualith.”

Helpful Report

Posted 1 month ago

Hi Wendy, Thank you for your review. We’re thrilled to hear you’re happy with the rug and that it looks smart in your utility room. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Simple, clear, efficient, and stress-free.”

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Posted 1 month ago

Hi Stephen, Thank you for your review. We're glad to hear the Runrug experience was simple, clear, efficient, and stress-free. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“Just what I wanted and was delighted I could order the runner to any length.”

Helpful Report

Posted 1 month ago

Hi Janet, Thank you for your review. We're thrilled to hear you could order the runner to any length. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“I have a puppy and wanted to avoid too much skidding on the floor. These rugs are fantastic as they are rubber backed, really good quality and Barnaby now has a circuit for those zoomies LOL. Thanks Runrug for quick delivery, flexible sizing and a great quality product.”

Helpful Report

Posted 1 month ago

Hi Gigi, Thank you for your review. We're thrilled to hear the rubber-backed rugs help with skidding and that Barnaby enjoys his zoomies. Glad you appreciated the quick delivery, flexible sizing, and quality. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 1 month ago

“Lovely hall runner would recommend”

Helpful Report

Posted 1 month ago

Hi Sandra, Thank you for your review. We’re thrilled you love the hall runner and would recommend it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Beautiful hallway runner, great quality and value for money. Customer service very good and quick delivery”

Helpful Report

Posted 1 month ago

Hi Joanne, Thank you for your review. We’re thrilled you’re pleased with the hallway runner—the quality and value, plus quick delivery and good customer service—mean a lot to us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Excellent quality and just as shown on site. Easy ordering, lots of onsite tutorials to assist and quick efficient delivery.”

Helpful Report

Posted 1 month ago

Hi Heidi, Thank you for your lovely review. We’re delighted you’re happy with the quality, found the site and tutorials helpful, and that delivery was quick and efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Absolutely lovely rugs. I have 3 or 4 from this company great quality great price and a quick delivery. Will definitely order again when I need another rug.”

Helpful Report

Posted 1 month ago

Hi Janet, Thank you for your review. We’re thrilled you’re enjoying the rugs—great quality, great price, and quick delivery. We look forward to helping you with your next order. Kind regards, Team Runrug

Posted 1 month ago

“Runner was a lot thinner then expected but we will wait and see as to how hard wearing it is.It is however good at staying in place .Will update recomendation on facebook if all goes well !”

Helpful Report

Posted 1 month ago

Hi David, Thanks for sharing your thoughts. We’re glad the runner stays in place, and we’ll take your note about the thickness into account as we evaluate durability. I can say that the runner you have ordered is our most durable range and will stand up to wear and tear extremely well! If you have any questions or need tips on care to maximise wear, we’re here to help. Please keep us posted with your long-term experience. Kind regards, Team Runrug

Posted 1 month ago

“Just as it should be”

Helpful Report

Posted 1 month ago

Hi Malcolm, Thank you for your review. We’re glad to hear it’s just as it should be. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Fantastic company with an easy to use website. We bought a hall runner and are delighted with the quality. We would highly recommend them.”

Helpful Report

Posted 1 month ago

Hi Valerie, Thank you for your review. We're thrilled you’re delighted with the hall runner and that you’d highly recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 7,991 reviews