Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,511 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,511 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very practical as protection to kitchen wooden floor and looks good as well.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re glad Runrug feels practical for protecting your kitchen wooden floor and that it also looks good. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Ordering was easy, delivering was efficient and quality was pretty good for the price.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re glad ordering was easy, delivery was efficient, and you’re happy with the quality for the price. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Everything good the Rug fits well and the colour was perfect and happy with the price”

Helpful Report

Posted 2 months ago

Hi Stephen, Thanks for sharing. We’re glad the rug fits well, the colour is perfect, and you’re happy with the price. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Rug looks lovely very pleased it was a good price and a very quick delivery thank you”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re glad you found the rug lovely, at a good price, and that it arrived quickly. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Cheap material, looks like a doormat rather than a runner that I expected.. tufts of material come off the mat already. Rolled back up as not fit for purpose.”

Helpful Report

Posted 2 months ago

Hi Lyndsay, Thank you for your review. We're very sorry to hear that the runner wasn't what you were expecting. We completely understand that not every product will be the right fit for every customer, and if you've decided it's not suitable, we fully appreciate that you may wish to return it. You only have to contact us directly and we'll be more than happy to assist you with the returns process and help find a suitable resolution. We look forward to hearing from you. Thanks, Runrug

Posted 2 months ago

“Lovely design and quality for the price and delivered on time”

Helpful Report

Posted 2 months ago

Hi John, Thanks for sharing. We’re glad you found the design and quality great and that it arrived on time. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Yes happy with design but rug keeps rucking up spend all day straightening it up sends me mad”

Helpful Report

Posted 2 months ago

Hi, Thank you for your review. We're really pleased to hear that you're happy with the design of your runner, although we're sorry to hear it's moving and rucking up. There are a few things to consider when choosing a runner or rug, such as its thickness, the type of backing it has, and the surface it's being laid on. Unfortunately, some runners simply aren't suitable for certain spaces or floor types without the correct underlay or securing method. Please do get in touch with us directly with a little more information about where the runner is being used, and we'll be more than happy to advise on the best solution to help keep it in place. Thanks, Runrug

Posted 2 months ago

“Very pleased with the quality of the runners and how quickly they arrived.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re glad you’re pleased with the quality of the runners and how quickly they arrived. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Very happy with my purchases just what I needed colour is perfect and quality is great i would buy goods agsin from Runrug”

Helpful Report

Posted 2 months ago

Hi Catherine, Thanks for sharing. We’re thrilled you’re happy with the colour and quality, and that you’d buy from Runrug again. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Excellent service and stairs look amazing”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. We’re glad you had excellent service and that the stairs look amazing. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Great quality , outstanding customer service”

Helpful Report

Posted 2 months ago

Hi Darlene, Thanks for sharing. We're so glad you’re happy with the great quality and outstanding customer service. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Lovely fabric, colour just right price perfect.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing. So glad you love the fabric, colour, and price. If you need anything else, we're here. Warm regards, Team Runrug

Posted 2 months ago

“Prompt service. My hallway is 20 feet long so it took a while to find a place that offered that length!”

Helpful Report

Posted 3 months ago

Hi there, Thanks for sharing. We're glad the service was prompt and that you found a length that fits your 20-foot hallway. If there’s anything else you need, we’re here. Warm regards, Team Runrug

Posted 2 months ago

“Very pleased with the product and the staff. Folks were very responsive and helpful on our inquiry. Shipping to the USA was amazingly fast and very reasonable. Will recommend TunTug to friends.”

Helpful Report

Posted 3 months ago

Hi there, So glad to hear you’re pleased with the product and the staff’s responsiveness. It’s great that shipping to you was fast and reasonable. If you need anything else, we’re here. Warm Regards, Team 'Runrug' :)

Posted 3 months ago

“Super quality rugs and arrived promptly as requested.”

Helpful Report

Posted 3 months ago

Hi there, So glad the rugs are of super quality and arrived promptly as requested. If you need anything else, we're here. Warm Regards, Team Runrug

Posted 3 months ago

“Good quality hall eunner, dlivered within 2 days of ordering.”

Helpful Report

Posted 3 months ago

Hi there, So glad the hall runner is of good quality and was delivered within 2 days of you ordering. If you need anything else, we’re here. Warm Regards, Team Runrug

Posted 3 months ago

“Good commumications and product perfect for our needs and exactly to spec.”

Helpful Report

Posted 3 months ago

Hi there, So glad the communication was good and the product was exactly to spec for your needs. If you need anything else, we’re here. Warm Regards, Team Runrug

Posted 3 months ago

“Ordered sample , which was perfect colour . so ordered a large runner . Delivered very quickly and excellent quantity.”

Helpful Report

Posted 3 months ago

Hi Fiona, So glad you found the colour perfect and that the large runner arrived quickly with excellent quantity. If you need anything, we're here. Warm Regards, Team Runrug

Posted 3 months ago

“Very happy with the product and the 8customer service excellent.”

Helpful Report

Posted 3 months ago

Hi Susan, So glad you’re happy with the product and that the customer service was excellent. If you need anything, we’re here. Warm Regards, Team Runrug

Posted 3 months ago

“Great small ruuner to go with longer one bought”

Helpful Report

Posted 3 months ago

Hi Stephanie, So glad the small runner pairs well with the longer rug you bought. If you need anything, we’re here. Warm Regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 8,511 reviews