Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Prices were decent but items were shipped in cheap plastic that was ripped & coming off the carpet runners. Had it been raining or snowing it would have been a disaster and we were fortunate that the items weren't snagged/torn. For what I paid, shipping needs to be better.”

Helpful Report

Posted 2 months ago

Hi Renee, Thank you for taking the time to share your experience. We're glad to hear you found our prices decent, but we’re sorry to learn about the shipping issues you encountered. We understand that packaging matters, especially for protecting your items during transit. Your feedback is important to us, and we will look into improving our shipping methods to ensure that items arrive safely, regardless of the weather conditions. We appreciate your insights and hope to serve you better in the future. Thank you for reaching out!

Posted 2 months ago

“Size so small not worth it Should have highlighted the size”

Helpful Report

Posted 2 months ago

Hi Raheela, We’re sorry to hear that the size of your rug didn't meet your expectations. Looking at your order I can see that you have selected the 30cm option from our dropdown listing, which is our sample / doormat size offering. We offer our customers a selection of sizes ranging from 30cm (1foot) through to 100m (100 feet) so that we can always give you the perfect fit. We will certainly take your comments onboard as we continue to refine our product descriptions for clarity. If you need assistance with your order or have any further concerns, please don't hesitate to reach out to our customer service team as we would love to help you select the perfect runner for your home. Thank you for bringing this to our attention. Best regards, runrug.com

Posted 2 months ago

“This was completely the wrong size and I have sent it back.”

Helpful Report

Posted 2 months ago

Hi Susan, We're sorry to hear that the size of your rug wasn't what you expected. We understand how important it is to find the perfect fit. I believe that the confusion has been caused because the information on the label on your product is in metres, rather than feet and inches which we do sincerely apologise for! From the details you have given us so far we believe that the product has been cut to the correct sizes with the conversions applied however, but we do appreciate you returning the product to us so that we can investigate this and ensure that your runner is the perfect fit for your home. If you need any assistance with your return or if you have any questions, please don’t hesitate to contact our customer service team. We’re here to help! Thank you for your feedback. Best regards, runrug.com

Posted 2 months ago

“Prompt, reliable service and great choice and quality of rugs and runners. Perfect. Thanks.”

Helpful Report

Posted 2 months ago

Hi Jonathan, Thank you so much for your fantastic review! We're thrilled to hear that you found our service prompt and reliable, and that you appreciated the great selection and quality of our rugs and runners. We really appreciate your support!

Posted 2 months ago

“Easy to order. Prompt service, delivery and useful follow up.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your wonderful review! We’re delighted to hear that you found the ordering process easy and appreciated the prompt service and follow-up. Your feedback means a lot to us! Thanks for choosing Runrug!

Posted 2 months ago

“Amazing quality and delivered quickly. I can't believe how beautiful the rug is and it is so comfortable to walk on. Needed 27ft long for a very narrow (less than 2.5 ft wide) hallway.”

Runrug 5 star review on 23rd February 2025

Helpful Report

Posted 2 months ago

Hi Jacqueline, Thank you for your amazing review! We're so glad to hear that you love the quality and comfort of the rug, and that it was delivered quickly. It’s wonderful to know it’s a perfect fit for your hallway! We truly appreciate your support!

Posted 2 months ago

“I havent gad my good”

Helpful Report

Posted 2 months ago

Hi We do sincerely apologise for the delay on your sample order being delivered - we of course never want to hear of any issues with our products and do work hard to avoid these! There was a small issue with the delivery by Royal Mail which has been resolved today and your order should be delivered to you inside the next 24 hours. We will continue to monitor this, but if you have any issues or concerns at all, please do not hesitate to reach out to our team using help@runrug.com. Kind regards runrug.com

Posted 2 months ago

“They work! Do I need to say more? I've bought so my other types which don't work, but these do!”

Helpful Report

Posted 2 months ago

Hi Christine, Thank you for your fantastic review! We're thrilled to hear that our rugs are working well for you after trying other options. Your satisfaction means everything to us! Thanks for choosing Runrug!

Posted 2 months ago

“We bought two pieces of Aztec Beige runner for our hall. The colour has blended well with existing decor and the two pieces seem to keep in place well. Very pleased”

Helpful Report

Posted 2 months ago

Hi, Thank you for your lovely review! We're so pleased to hear that the runner complements your decor and stays in place well. Enjoy your new hallway addition, and thanks for choosing us!

Posted 2 months ago

“Good quality product that does not slip!”

Helpful Report

Posted 2 months ago

Hi Roland, Thank you for your review! We're so glad to hear that you're happy with the quality and non-slip feature of your purchase. Enjoy!

Posted 2 months ago

“I am pleased with product and communication I got from Runrug”

Helpful Report

Posted 2 months ago

Hi Ali, Thank you for your kind words! We're so glad you're happy with both the product and our communication. We appreciate your support and hope to see you again in the future! Thank you.

Posted 2 months ago

“Fast delivery and great customer service when we realised we had ordered the wrong size. Easy free returns and replacement ordered in one phone call.”

Helpful Report

Posted 2 months ago

Hi Anna, Thank you for your kind review! We're so glad to hear you had a smooth experience with our returns process and customer service. If you ever need anything else, we're always happy to help! Thanks again!

Posted 2 months ago

“Nice quality hall runner. So far doesn't seem to be slipping. Arrived promptly. Very pleased with this item..”

Helpful Report

Posted 2 months ago

Hi Linda, Thank you for your kind review! We're so glad to hear you're happy with your hall runner and that it's working well for you. If you ever need anything else, we're here to help. Enjoy your new runner! Thanks again!

Posted 2 months ago

“The runner looks awesome on my stairs. This is the main focus when you enter my front door. The service was very easy and quality of the product is very nice, just as pictured on the website. I would reccomend Runrug to friends and family.”

Helpful Report

Posted 2 months ago

Hi Debra, Thank you so much for your kind words! We're thrilled to hear that your runner looks amazing on your stairs and that you're happy with both our service and product quality. Your recommendation means a lot to us! If you ever need anything in the future, we’re always here to help. Enjoy your new runner! Thank you.

Posted 2 months ago

“Really good service to be able to order samples, which I have done. Will definitely order runner when final descion made. Have used this company before and please with both quality of item and delivery.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your kind review! We're glad you found our sample service helpful and appreciate your continued support. We look forward to assisting you with your runner order when you're ready. If you need any help in the meantime, feel free to reach out!

Posted 2 months ago

“The rug I ordered was not worth the money so I'm trying to return it, but it's not made very easy to return, they really need to put return labels in the parcel so if you want to return it it's simple”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. We're sorry to hear that the return process has been a hassle for you. We understand how frustrating that can be, and we truly appreciate your suggestion regarding return labels. Your insights help us improve our services, and we’ll certainly take your comments into consideration. If you need any assistance with your return, please reach out to our customer service team, and we’ll do our best to help you. Thanks for sharing your thoughts!

Posted 2 months ago

“I previously bought a 7ft runner for a guest bathroom and was extremely satisfied with the high quality and speed of delivery that I received. Upon completion of renovating our home I decided to buy the exact same runner of 18ft for our hallway. It is gorgeous! It also shipped from Leeds in the UK, cleared Customs and was delivered to us near Lake Tahoe NV in 4 days by DHL. AMAZING!”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your wonderful review! We're delighted to hear that you're happy with both your runners and that the delivery exceeded your expectations. It’s great to know your new hallway runner fits perfectly in your renovated home! We truly appreciate your support and look forward to seeing you again in the future. Thanks again!

Posted 2 months ago

“Easy to order. Arrived sooner than expected Great service And it looks good Thanks”

Helpful Report

Posted 2 months ago

Hi Veronica, Thank you for your kind review! We're so glad to hear that ordering was easy, delivery was quick, and you're happy with your rug. Enjoy, and thanks for choosing us!

Posted 2 months ago

“This is my first order with Runrug and i am very happy indeed. Good quality runner and love the design. Quick delivery service. No problems at all. Will use again.”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for your wonderful review! We're so pleased to hear that you're happy with your runner and our service. We look forward to seeing you again in the future! Thank you.

Posted 2 months ago

“Poor made rug can’t believe I paid £70+ for this I’ve had better quality for a lot less very disappointed do not buy!”

Helpful Report

Posted 2 months ago

Hi Kirsty, We're sorry to hear that you're disappointed with your rug. We strive to offer quality products at fair prices, and we’d love the opportunity to assist you. If you would like to return it for a refund or an exchange, please reach out to our customer service team, and we’d be happy to help. help@runrug.com Thanks.

Posted 2 months ago

Runrug is rated 4.8 based on 6,929 reviews