Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,994 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Runner was a lot thinner then expected but we will wait and see as to how hard wearing it is.It is however good at staying in place .Will update recomendation on facebook if all goes well !”

Helpful Report

Posted 1 month ago

Hi David, Thanks for sharing your thoughts. We’re glad the runner stays in place, and we’ll take your note about the thickness into account as we evaluate durability. I can say that the runner you have ordered is our most durable range and will stand up to wear and tear extremely well! If you have any questions or need tips on care to maximise wear, we’re here to help. Please keep us posted with your long-term experience. Kind regards, Team Runrug

Posted 1 month ago

“Just as it should be”

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Posted 1 month ago

Hi Malcolm, Thank you for your review. We’re glad to hear it’s just as it should be. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Fantastic company with an easy to use website. We bought a hall runner and are delighted with the quality. We would highly recommend them.”

Helpful Report

Posted 1 month ago

Hi Valerie, Thank you for your review. We're thrilled you’re delighted with the hall runner and that you’d highly recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The support I received from runrug was runrug was first class. In case you don't know, runrug will cut your order for stair runners into individual steps abd replace the cut edges with beautiful seams! I will surely be purchasing from them again. Super fast processing of order and fast shipping as well! For my project it was just an old basement staircase. I wanted to hide as much as the old beat up wood as possible so mine example to not the traditional look for using a stair runner on the open stairs or the platform as I went wider than normal tocover as much as the walking service as possible.”

Helpful Report

Posted 1 month ago

Hi Kirk, Thank you for your review. We’re thrilled to hear you had a first-class experience and that the custom cutting and seams met your needs. We look forward to assisting with your next order. Kind regards, Team Runrug

Posted 1 month ago

“Nowhere near the quality I expected for the money I paid”

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Posted 1 month ago

Hi Lindsay, Thanks for sharing your thoughts. We’re sorry the quality didn’t meet expectations for the price. If you can share your order number and a few details on what felt off, we can review options and help as appropriate. Kind regards, Team Runrug

Posted 1 month ago

“Very nice rug great quality and price”

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Posted 1 month ago

Hi Derek, Thank you for your review. We're thrilled you’re happy with the rug and that you found great quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Really pleased. The quality of the runner is excellent for a reasonable price and the delivery was fast. I will be returning should I need another runner in the future.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re thrilled you’re pleased with the runner’s quality and the fast delivery. We’d be happy to help you again if you need another runner in the future. Kind regards, Team Runrug

Posted 1 month ago

“Great place to find beautiful, high quality runners. We got a stair runner and are very happy with it. Very well made and looks beautiful in our home!”

Helpful Report

Posted 2 months ago

Hi Marilyn, Thank you for your review. We’re thrilled to hear you’re happy with the stair runner and that it’s beautiful in your home. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Hi, We really like the rug but, unfortunately there is a flaw on one edge. Please see photo attached. We would like a replacement rug please, as soon as possible. Let me know if you need this rug returning. Best wishes, Glynne”

Helpful Report

Posted 2 months ago

Hi Glynne, We’re really sorry to hear there’s a flaw on the rug. We can arrange a replacement rug as soon as possible and, if you’d prefer, we can handle a return of the faulty rug. A member of our team will be in touch to get this sorted for you. Warm regards, Team Runrug

Posted 1 month ago

“Bought one rug and liked it so much i ordered another”

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Posted 2 months ago

Hi Jessie, Thank you for your review. We’re thrilled you loved the rug enough to order another! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“We got a 30 ft sticky backed runner for our hallway and we are very happy with it. It rests on and protects the hardwood floor underneath. We have 4 dogs that regularly run up and down the hall and have so far (two weeks later) failed to dislodge it.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the 30 ft sticky-backed runner and that it protects your hardwood floor, even with four dogs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Rug quality very good comfortable underfoot I have used 3 rugs in my hallway and am pleased how well that have blended in with my cork floor. The problem I have with runrug is there delivery procedure with their courier NFL better support is needed with their customer to ensure a smooth trouble free delivery (like amazon)”

Helpful Report

Posted 2 months ago

Hi there, Thanks for the review and for flagging the delivery experience. We’re glad the rug quality and fit have worked well, and we’re sorry for any hassle with the courier. We’d like to help improve this. If you can share your order number and any tracking details, we’ll look into the delivery issue with DHL and ensure smoother communication for future orders. You can also email help@runrug.com with the details. Warm regards, Team Runrug

Posted 1 month ago

“There were a few things that needed addressed along the way. They were, and all was taken care of in a timely manner. The customer service was exceptional. I would buy again and recommend them.”

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Posted 2 months ago

Hi Troy, Thank you for your review. We’re glad to hear everything was addressed in a timely manner and that our customer service was exceptional. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Buying anything on line can be difficult, the pictures don't always match the item, in color and design. Not so with Runrun, spot on with all the rugs I have bought thru them over the years. I go to their website first when I'm shopping for rugs.”

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Posted 2 months ago

Hi there, Thank you for your review. We’re thrilled to hear Runrun has consistently met your expectations and that you trust us for rug needs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Beautiful rug, excellent quality, great value. 10/10”

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Posted 2 months ago

Hi Linda, Thank you for your review. We’re thrilled to hear you’re happy with the rug and that you find it excellent quality and great value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Good quality, exactly as pictured on the web site. Would purchase again.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re glad to hear the quality matched the picture and that you’d purchase again! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Excellent website so easy to plan requirements, good communication and fast delivery. I have never fitted a carpet runner before, so the instructional videos on the website were an excellent guide. I’m really pleased with the result.”

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Posted 2 months ago

Hi Antony, Thank you for your fantastic review. We’re delighted the website was easy to use, the communication was good, and the delivery was fast. Great to hear the instructional videos helped you fit the carpet runner and that you’re pleased with the result. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“This rug is exactly what I was looking for. The color, style and thickness reflected what I saw online. I loved the ability to select the width and length of the carpet.”

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Posted 2 months ago

Hi there, Thank you for your review. We’re thrilled to hear the rug matches what you saw online and that you appreciated the customization options. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“Easy to use website and delivery was on time”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. We’re glad to hear the website was easy to use and the delivery was on time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

“excellent quality and efficient service”

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Posted 2 months ago

Hi there, Thank you for your review. We’re thrilled to hear you found the quality excellent and the service efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 months ago

Runrug is rated 4.7 based on 7,994 reviews