Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,543 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This rug is lush very thick and colour just what I needed”

Helpful Report

Posted 1 year ago

Hi Sheila, Thank you for your fabulous review! We're delighted to hear that you find the rug lush and thick, and that the color is just what you needed. Your satisfaction is our top priority, and we appreciate your kind words! Warm regards, Team Runrug

Posted 1 year ago

“Very good quality, fast delivery”

Helpful Report

Posted 1 year ago

Hi Simona, Thank you for your wonderful review! We're delighted to hear that you found the quality of our rugs to be very good and that your delivery was fast. Your satisfaction is our priority, and we appreciate your support! Best wishes, Team Runrug

Posted 1 year ago

“Carpet was exactly what I ordered size colour as picture perfect size”

Helpful Report

Posted 1 year ago

Hi Kathleen, Thank you for your wonderful review! We're delighted to hear that the carpet was exactly what you were looking for in terms of size and color. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Best wishes, Team Runrug

Posted 1 year ago

“Looks fanstastic and feels good on your feet”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! We're so glad to hear that your rug not only looks great but also feels wonderful underfoot. Your satisfaction is our priority, and we're thrilled to know we met your expectations! Warm regards, Team Runrug

Posted 1 year ago

“So many lovely patterns to choose from but I am very happy with the one I finally picked. The runner arrived in good time and was well packaged”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for your lovely review! We're delighted to hear that you found a pattern you love and that your runner arrived in good time and well-packaged. Your satisfaction is our priority, and it’s wonderful to know we hit the mark! Warm wishes, Team Runrug

Posted 1 year ago

“Got a wrong size delivered first but it was quickly sorted and a new hallway runner sent out. Very good service and quality product. 4 out of 5 for sending wrong size.”

Helpful Report

Posted 1 year ago

Hi Graham, Thank you for your review and feedback! We're glad to hear that our team quickly sorted out the size issue for you, and that you’re happy with the service and product quality. We appreciate your understanding and hope to provide you with an even better experience next time! Best wishes, Team Runrug

Posted 1 year ago

“Excellent product and looks fantastic. Quick delivery. Highly recommended”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your excellent review! We're delighted to hear that you're happy with the product and that our quick delivery met your expectations. Your recommendation means the world to us! Best wishes, Team Runrug

Posted 1 year ago

“Even though the rug we ordered was lighter in colour than we imagined and therefore returned Runrug we’re very quick and efficient in arranging return shipping and a full refund.”

Helpful Report

Posted 1 year ago

Hi Martyn, Thank you for your thoughtful review! We're glad to hear that you found our return process efficient and that you received a full refund quickly. Your satisfaction is our priority, and we appreciate your understanding in this matter. We hope to have the pleasure of serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“All good, good quality and delivered promptly. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for your wonderful review! We're delighted that you found our quality to your satisfaction and that your order arrived promptly. Your recommendation means the world to us, and we appreciate your support! Warm regards, Team Runrug

Posted 1 year ago

“Very happy with service”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you're happy with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! Best wishes, Team Runrug

Posted 1 year ago

“Excellent runner various sizes available which is great as not all other suppliers offer this range. Excellent quality and reverisable, would recomend quick delivery arrived before due date.”

Helpful Report

Posted 1 year ago

Hi June, Thank you for your fantastic review! We're delighted to hear that you found our range of sizes and the quality of our runners to your liking. It's great to know that our quick delivery made your experience even better. Your recommendation means the world to us! Warm regards, Team Runrug

Posted 1 year ago

“Good quality very reasonable prices and extremely quick delivery time’s definitely use again very good”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for your fantastic review! We're delighted to hear that you found our rugs to be of good quality and at reasonable prices. Quick delivery is something we pride ourselves on, and it's great to know it made a positive impression. We can't wait to see you again! Best wishes, Team Runrug

Posted 1 year ago

“Love the rug look great”

Helpful Report

Posted 1 year ago

Hi Nina, Thank you so much for your lovely review! We're delighted to hear that you love the rug and that it looks great in your space. Your satisfaction means everything to us, and we appreciate your support! Warm wishes, Team Runrug

Posted 1 year ago

“Had an issue with rug when delivered but had it sorted out immediately with no fuss … great customer service”

Helpful Report

Posted 1 year ago

Hi John, Thank you for your wonderful feedback! We're so glad to hear that we were able to resolve the issue with your rug quickly and without any hassle. Providing great customer service is our priority, and it's fantastic to know we delivered on that promise. We truly appreciate your kind words! Best wishes, Team Runrug

Posted 1 year ago

“Excellent service, arrived on time and in good condition, product is perfect and exactly as ordered”

Helpful Report

Posted 1 year ago

Hi Rachael, Thank you for your fantastic review! We're delighted to hear that you received excellent service and that your product arrived in perfect condition. It's wonderful to know it was exactly what you ordered! Your feedback is greatly appreciated, and we look forward to serving you again in the future. Best wishes, Team Runrug

Posted 1 year ago

“Really pleased with the runner I ordered. Very good quality, nice and thick and the perfect colour.”

Helpful Report

Posted 1 year ago

Hi Sara, Thank you for your wonderful review! We're so glad to hear that you're pleased with the quality and thickness of your runner, as well as the perfect color. Your satisfaction is incredibly important to us, and we appreciate your kind words! Warm regards, Team Runrug

Posted 1 year ago

“Great service and product”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your glowing review! We're delighted to hear that you had a great experience with our service and product. Your satisfaction is what we strive for, and we truly appreciate your kind words! Warm wishes, Team Runrug

Posted 1 year ago

“Rugs are lovely but was charged twice for one and had to call a few times to sort it out. Delivery quick”

Helpful Report

Posted 1 year ago

Hi Yvonne, Thank you for taking the time to share your feedback. We're delighted to hear you love the rugs! However, we truly regret the inconvenience you faced with the double charge. This isn't the level of service we strive for, and we appreciate your patience in getting it resolved. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 1 year ago

“I ordered a stair runner and rods, but the runner was sent 2 inches wider than expected, so the rods no longer fit.”

Helpful Report

Posted 1 year ago

Hi Iuliia, Thank you for bringing this to our attention. I’m sorry to hear that the stair runner didn’t meet your expectations due to the width issue. I understand how frustrating this must be, especially when it impacts the fitting of your rods. Your feedback is incredibly valuable and helps us improve our products and service. I can see that this was an error by one of our partners and we are close to having this resolved for you. The replacement piece in the correct size has been shipped so should be with you very soon! Warm regards, Team Runrug

Posted 1 year ago

“Arrived quickly & good quality, looked like the photos”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We’re delighted to hear that your rug arrived quickly and met your expectations in quality and appearance. It’s always our goal to provide a true representation of our products, so we’re glad to know you were pleased! We appreciate your support and hope to see you again soon. Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,543 reviews