Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,200 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,200 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service & product”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for your amazing 5-star review! We’re so pleased to hear that you were happy with both our service and the product. Your satisfaction is our priority, and it's fantastic to know we met your expectations. Thanks for choosing Runrug! We look forward to welcoming you back soon!

Posted 1 year ago

“I like it. A bit of color in the hallway. I think it looks very smart and I'm glad I bought it.”

Helpful Report

Posted 1 year ago

Hi Eric, Thank you for your fantastic 5-star review! We’re so glad to hear that our rug has added a splash of color to your hallway and that you find it smart and stylish. Your satisfaction is incredibly important to us, and we appreciate your feedback! Thanks for choosing Runrug! We hope to see you again soon!

Posted 1 year ago

“Good product,stair carpet followed Runrug video for installation.”

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Posted 1 year ago

Hi William, Thank you for taking the time to leave us a fantastic 5-star review! We’re so glad to hear that you found our installation video helpful and that you’re satisfied with your stair carpet. Your feedback is invaluable to us and motivates our team to continue providing quality products. Thanks for choosing Runrug, and we hope to see you again soon!

Posted 1 year ago

“Bought a hallway runner and matching door mat, a little expensive but good quality. The only problem was with 2 mad dogs it slid all over the place. Was rather skeptical about the rug grip but thought I’d give it a go and it’s amazing, completely stays in place with the dogs and even when being hoovered. HIGHLY IMPRESSIVE!!”

Helpful Report

Posted 1 year ago

Hi Fiona, Thank you for your amazing review! We're so glad to hear that your hallway runner and mat are good quality, and that our rug grip exceeded your expectations! It’s fantastic to know it’s holding up against your energetic dogs and even during vacuuming. We love hearing that our products are working well for our customers. Thanks for choosing Runrug! We appreciate your support and hope to see you back soon!

Posted 1 year ago

“Nous sommes satisfaits de votre livraison.”

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Posted 1 year ago

Bonjour, Merci beaucoup pour votre évaluation positive ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service de livraison. Votre satisfaction est notre priorité, et nous nous efforçons de fournir une expérience agréable à nos clients. Merci d'avoir choisi Runrug, et nous espérons vous revoir bientôt !

Posted 1 year ago

“Very pleased with the 2 runners but surprised that I had to trim the mesh anti slip items so as not to show.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your review! We're thrilled to hear that you're pleased with your runners! We appreciate your feedback regarding the mesh anti-slip items; it's always good to know how we can improve our products for our customers. It's great to see that you were able to make them work for your setup! Thank you for choosing Runrug, and we hope to serve you again soon!

Posted 1 year ago

“Sent 25 March. Scheduled delivery 28 March. Actual delivery 2 April not 31 March.”

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Posted 1 year ago

Hi Chris, Thank you for your feedback! We sincerely apologize for the delay in delivery and understand how frustrating that can be. We always aim to keep our customers updated and deliver on time. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Runrug, and we hope to serve you better in the future!

Posted 1 year ago

“Really friendly, profesiona, good quality and value for money. I'll be going back!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your fantastic review! We’re delighted to hear that you found our team friendly and professional, and that you’re pleased with the quality and value of your purchase. Your positive experience means a lot to us! We can’t wait to welcome you back to Runrug for your next visit! Best wishes!

Posted 1 year ago

“Brilliant service, the runner is brilliant, better than we expected.”

Helpful Report

Posted 1 year ago

Hi Edward, Thank you so much for your fantastic review! We're delighted to hear that you found our service and runner to be brilliant! Surpassing expectations is what we aim for, and it’s wonderful to know we hit the mark for you. Thanks for choosing Runrug! We hope to see you again soon!

Posted 1 year ago

“Happy with arrival time. Had a query I sent by e-mail response was quick. Very impressed with the quality for the price. I didn't have a problem recommending this company. Will use Runrug again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that your order arrived on time and that our customer service was able to assist you quickly. It's wonderful to know that you're impressed with the quality at such a great price! Your recommendation means a lot to us. Thanks for choosing Runrug, and we can’t wait to welcome you back soon!

Posted 1 year ago

“Very pleased with our hallway runner . Good quality and value and it looks great . Service from Joe was fantastic too . Changed our first order without quibble and was extremely helpful with the process”

Helpful Report

Posted 1 year ago

Hi Darren, Thank you so much for your fantastic review! We're delighted to hear that you're pleased with your hallway runner and found both the quality and value to your liking. It's wonderful to know that Joe provided you with such excellent service — we pride ourselves on making the ordering process smooth and helpful for our customers. Thanks for choosing Runrug, and we look forward to assisting you again in the future!

Posted 1 year ago

“Lovely rug right pleased with it”

Helpful Report

Posted 1 year ago

Hi Louise, Thank you for your lovely review! We're so pleased to hear that you're happy with your rug! It's always wonderful to know our customers are satisfied with their purchases. Your support means a lot to us! Thanks for choosing Runrug, and we hope you enjoy your beautiful rug for years to come!

Posted 1 year ago

“Excellent support and help when I needed it. Great rug too.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that you received excellent support when you needed it, and that you’re enjoying your new rug! Your satisfaction means a lot to us, and we’re always here to help. Thanks for being a valued customer of Runrug! We look forward to serving you again in the future!

Posted 1 year ago

“Really pleased with my new rugs. They are made of very good quality materials and I am sure they will take wear and tear very well. I have two hallways in my flat and they really brighten them up.”

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Posted 1 year ago

Hi Stephen, Thank you so much for your wonderful review! We're delighted to hear that you're pleased with your new rugs and that their quality has exceeded your expectations. It’s fantastic to know they're brightening up your hallways and built to withstand everyday wear and tear. We truly appreciate your support! Thanks for choosing Runrug, and we look forward to seeing you again soon!

Posted 1 year ago

“Lovely runner .perfect fit .makes my long dark hallway look stunning.”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for your wonderful review! We're delighted to hear that your runner is the perfect fit and that it has transformed your long dark hallway into something stunning. We love knowing that our products can create such a beautiful impact in your home. Thanks for choosing Runrug! We appreciate your support and look forward to seeing you again soon!

Posted 1 year ago

“Ordered a stair runner (knowing that they were waiting on stock) they kept me informed about delivery and super happy with my runner”

Helpful Report

Posted 1 year ago

Hi Alison, Thank you for your wonderful review! We're delighted to hear that you are super happy with your stair runner and that we kept you informed about the delivery! Communication is key for us, and we're glad it made your experience a positive one. Your satisfaction truly motivates our team. Thanks for choosing Runrug!

Posted 1 year ago

“Hi i am very pleased with my runner, we chose Runrug due to to the incredible amount of choices and sizes.”

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Posted 1 year ago

Hi Mark, Thank you for your fantastic review! We’re thrilled to hear that you are pleased with your runner and that our wide selection of choices and sizes helped you find the perfect fit! It’s great to know we could meet your needs. Your satisfaction inspires us to keep enhancing our offerings. Thanks for choosing Runrug!

Posted 1 year ago

“Super speedy service. The rug is just as described. Nice quality. Received notification of order and delivery.”

Helpful Report

Posted 1 year ago

Hi Valerie, Thank you so much for your wonderful review! We’re thrilled to hear that you appreciated our speedy service and that the rug met your expectations in both quality and description. Keeping our customers informed throughout the process is important to us, and we’re glad to hear that you found it helpful. Thanks for choosing Runrug! We look forward to welcoming you back again soon!

Posted 1 year ago

“Really nice”

Helpful Report

Posted 1 year ago

Hi Endurance, Thank you for your lovely review! We’re so glad to hear that you find your experience with us really nice! Your support means the world to us, and we’re always here to ensure you enjoy our products. Thanks for choosing Runrug! We can't wait to serve you again!

Posted 1 year ago

“Why are you sending me a review when I have not even received the 3 rugs I ordered.”

Helpful Report

Posted 1 year ago

Hello Michael, We’re really sorry to hear about your experience with the missing rugs. We understand how frustrating it can be to not receive your order, especially when you’re looking forward to its arrival. Looking at the tracking on your order they do show as delivered to you on March 31st, although I appreciated that this was after your review. Please could you confirm that you have now received them? Thank you for your patience, and we apologize for any inconvenience this has caused. Best, runrug.com

Posted 1 year ago

Runrug is rated 4.7 based on 8,200 reviews