Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,074 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,074 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Super service, fast delivery and fantastic rugs just as described”

Helpful Report

Posted 1 year ago

Hi Keith, Thank you for your wonderful review! We're thrilled to hear that you had a super experience with our service and found the delivery to be fast. It’s fantastic to know that you love the rugs just as described! We appreciate your support and look forward to welcoming you back in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Good quality, looks lovely.”

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Posted 1 year ago

Hi Michelle, Thank you for your wonderful review! We're so glad to hear that you find the quality of your purchase to be top-notch and that it looks lovely in your space. Your satisfaction is our priority, and it's great to know we met your expectations. We appreciate your support and hope to welcome you back soon! Thanks for choosing Runrug!

Posted 1 year ago

“Top merci pour la réactivité Xc”

Helpful Report

Posted 1 year ago

Salut Xavier, Merci beaucoup pour votre commentaire! Nous sommes ravis que vous ayez apprécié notre réactivité. Votre satisfaction est notre priorité, et c'est toujours un plaisir de savoir que nous avons pu répondre à vos attentes. Nous vous remercions de votre confiance et espérons vous revoir bientôt ! Merci d'avoir choisi Runrug !

Posted 1 year ago

“Efficient, good quality and a brilliant choice.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that you found our service efficient and our products to be of good quality. It's great to know that you believe we offer a brilliant choice. Your satisfaction is what we aim for, and feedback like yours motivates us to keep delivering our best. We truly appreciate your support and look forward to serving you again! Thanks for choosing Runrug!

Posted 1 year ago

“I think it was a little pricey but it is a very nice rug!”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for taking the time to share your thoughts! We’re glad you find the rug very nice, and we understand that pricing can be a factor. We strive to offer high-quality products that are worth the investment. We appreciate your feedback and hope to see you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Excellent service. Delivered on time. Great quality runner”

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Posted 1 year ago

Hi John, Thank you for your wonderful feedback! We’re delighted to hear that you’re pleased with our service and the quality of your runner. Timely delivery and great products are what we strive for, and it’s great to know we hit the mark! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“Exactly what I ordered and came in a timely manner. Thank you”

Helpful Report

Posted 1 year ago

Hi Shelley, Thank you so much for your fantastic review! We're thrilled to hear that you received exactly what you ordered and that it arrived in a timely manner. Your satisfaction is our priority, and we're grateful for your support! Looking forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“excellent product efficient service”

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Posted 1 year ago

Hi John, Thank you for your kind words! We're thrilled to hear you’re happy with the product and our service. We appreciate your support! Thanks again!

Posted 1 year ago

“I ordered a sample two weeks ago and still have not received it.”

Helpful Report

Posted 1 year ago

Hi Andrea, I am very sorry to hear this. The tracking information shows your sample was delivered on February 21 at 3:45 PM. Could you please check around your property and with your immediate neighbours incase it's there? Please let us know directly if you're still unable to locate it and we will do everything we can to help. Help@runrug.com Thank you.

Posted 1 year ago

“Excellent quality rug, well packaged and good tracking”

Runrug 5 star review on 27th February 2025

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your fantastic review! We’re thrilled to hear that you found the quality of our rug to be excellent and that it was well packaged with good tracking. Your satisfaction is our top priority! We can’t wait to serve you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“This rug is very good in my hallway. Nice and bright”

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Posted 1 year ago

Hi Julia, Thank you for your lovely review! We're delighted to hear that the rug is brightening up your hallway. Your satisfaction truly makes our day! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“I have ordered a few different rugs/runners from Runrug and am completely satisfied. Appreciate the wide variety of options, reasonable pricing and quick delivery.”

Helpful Report

Posted 1 year ago

Hi Ted, Thank you for your wonderful review! We’re thrilled to hear that you’re completely satisfied with your rugs and runners. It’s great to know you appreciate our variety, reasonable pricing, and quick delivery – your feedback truly means a lot to us! We can’t wait to welcome you back for your next purchase! Thanks for choosing Runrug!

Posted 1 year ago

“really good service, and a nice item as well...”

Helpful Report

Posted 1 year ago

Hi Paul, Thank you for your fantastic review! We’re so glad to hear that you enjoyed our service and are happy with your item. Your satisfaction is incredibly important to us! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Helpful customer service. Enabled me to choose correct product for my needs.”

Helpful Report

Posted 1 year ago

Hi Miss, Thank you for your kind review! We're so glad to hear that our customer service was helpful in guiding you to the right product for your needs. Your feedback is invaluable to us! We look forward to assisting you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“PERFECT runner for our hallway, excellent service and a good quality product.”

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Posted 1 year ago

Hi Elaine, Thank you for your fantastic review! We're so pleased to hear that our runner is perfect for your hallway and that you experienced excellent service. Your kind words about our product quality truly inspire us! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Great choice of patterns, colours and sizes and quick delivery - thank you.”

Helpful Report

Posted 1 year ago

Hi Mr., Thank you for your fantastic review! We're so glad to hear that you appreciate our wide range of patterns, colours, and sizes, as well as our quick delivery. Your support means the world to us! We look forward to serving you again soon! Thanks for choosing Runrug!

Posted 1 year ago

“excellent!”

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Posted 1 year ago

Hi Claudia, Thank you for your excellent review! We're so happy to hear that you had a great experience with us. Your support means the world to us! We look forward to having you back soon! Thanks for choosing Runrug!

Posted 1 year ago

“Been down two weeks now and very happy with Runrug. Runs the length of my hallway 5 meters plus. Lightens up hallway at a reasonable price and quality.”

Helpful Report

Posted 1 year ago

Hi Matthew, Thank you for your fantastic review! We're so glad to hear that your Runrug is brightening up your hallway and that you’re happy with the quality and price. Nothing makes us happier than knowing our rugs are bringing joy to our customers' homes! We hope to see you back soon for your next rug! Thanks for choosing Runrug!

Posted 1 year ago

“Exactly like the picture. Prompt delivery. Excellent product and customer service.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your amazing review! We're so glad to hear that your product arrived exactly as pictured and that you experienced prompt delivery and excellent customer service. Your kind words inspire us to keep providing the best for our valued customers! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

“Very good service delivery on time delighted with the rug.”

Helpful Report

Posted 1 year ago

Hi Eileen, Thank you for your amazing review! We're so pleased to hear that our service met your expectations and that you're delighted with your rug. Your satisfaction is what we strive for! We look forward to serving you again in the future! Thanks for choosing Runrug!

Posted 1 year ago

Runrug is rated 4.7 based on 8,074 reviews