Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,543 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,543 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug arrived stained. Returned for refund.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for reaching out to us about your recent experience. I’m truly sorry to hear that your rug arrived stained; this is not the standard we aim for, and I understand how disappointing it must be to receive a product in less than perfect condition. Your feedback is important to us, and we are committed to resolving this issue. If you could send us images of the stain at help@runrug.com, that would be very helpful for our team to investigate further. Warm regards, Team Runrug

Posted 1 year ago

“Excellent delivery service. Very please with the quality of both rugs. Would recommend you anytime. Many thanks”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you for your lovely review! We're so happy to hear you were pleased with the delivery service and the quality of your rugs. Your recommendation means the world to us! Many thanks, Team Runrug

Posted 1 year ago

“Ordered samples first as didnt know what to expect. When samples came was very pleased so ordered runner for hall. Didn’t take long to be delivered. Looking at ordering stair runner now , very good quality”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you for your amazing review! We're so pleased to hear that you enjoyed the samples and found them to your liking. It's fantastic to know that your hall runner exceeded expectations, and we're excited to assist you with your stair runner order soon! Warm regards, Team Runrug

Posted 1 year ago

“Quick service and really satisfied with my rug. Highly recommend!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! We're delighted to hear you were satisfied with your rug and that our service met your expectations. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 1 year ago

“Good company with up to date communication regarding delivery times, etc...”

Helpful Report

Posted 1 year ago

Hi Katie, Thank you for your fantastic review! We're glad to hear that you appreciated our communication regarding delivery times. Keeping our customers informed is very important to us, and we’re thrilled you noticed! We look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 1 year ago

“Great product! Well made. Easy to order site and delivery was a few hours earlier than expected, much to my delight!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your fantastic review! We're delighted to know that you love the product and found our ordering and delivery process smooth and efficient. It's always wonderful to hear that our customers are happy with their experience! Warm wishes, Team Runrug

Posted 1 year ago

“Service was good and a quick delivery, when the carpets arrived they were of good quality”

Helpful Report

Posted 1 year ago

Hi Joyce, Thank you for your fantastic review! We're delighted to hear that you were pleased with our service and the quality of your carpets. Your satisfaction is our top priority, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

“Exactly like the photo beautiful runner for the hallway”

Helpful Report

Posted 1 year ago

Hi Dorothy, Thank you for your fabulous review! We're thrilled to hear that the runner is just as beautiful as you expected. It's great to know it has found a lovely place in your hallway! Warm wishes, Team Runrug

Posted 1 year ago

“Love the runners I bought! Very good quality for the price and great customer service, very responsive to my message. Would buy from again.”

Helpful Report

Posted 1 year ago

Hi Kelly, Thank you for your fantastic review! We're thrilled to hear that you love your runners and found our customer service to be responsive. Your kind words mean so much to us, and we look forward to serving you again in the future! Best wishes, Team Runrug

Posted 1 year ago

“Arrived very quickly The hall runner is good quality This is the second time I purchased from this company Would definitely use them again”

Helpful Report

Posted 1 year ago

Hi Mrs, Thank you for your fantastic review! We're delighted to hear that your hall runner arrived quickly and that you're happy with its quality. It's wonderful to see you as a returning customer, and we can't wait to serve you again in the future! Warm wishes, Team Runrug

Posted 1 year ago

“Fast delivery, and very good customer service”

Helpful Report

Posted 1 year ago

Hi Eleanor, Thank you for your fantastic review! We're thrilled to hear that you experienced fast delivery and excellent customer service. Your happiness is our priority, and we look forward to assisting you again soon! Best wishes, Team Runrug

Posted 1 year ago

“Runner good, customer service good, delivery very poor.”

Helpful Report

Posted 1 year ago

Hi George, Thank you for your feedback! We're glad to hear that you liked the runner and our customer service. We're sorry to learn that your delivery experience wasn't up to our usual standards. Your insights are invaluable to us as we work to improve. We hope to serve you better in the future! Warm regards, Team Runrug

Posted 1 year ago

“Hallway runner and matching stair carpet looking fabulous! Thank you for great service, easy delivery and a super product.”

Helpful Report

Posted 1 year ago

Hi Kay, Thank you so much for your wonderful review! We're thrilled to hear that your hallway runner and matching stair carpet are looking fabulous. It's great to know that our service and delivery met your expectations. We truly appreciate your support and hope to see you again soon! Warm wishes, Team Runrug

Posted 1 year ago

“I searched for a long time trying to find the right kitchen runner in a wider width with a unique design and when I found the stair runner rugs by Runrug the search was over! I love the stain resistent fibers, it's soft to walk on and the width is perfect!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that you found the perfect kitchen runner with us and that you love the unique design and comfortable feel of our stair runner rugs. The stain-resistant fibers are definitely a game changer! We appreciate your feedback and hope to see you again soon! Warm wishes, Team Runrug

Posted 1 year ago

“Great website, plenty to choose from, sample very good quality carpet”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your amazing review! We're so glad to hear you found our website enjoyable and that you're pleased with the quality of the sample carpet. We strive to provide a variety of options to meet our customers' needs, and your feedback means a lot to us. Looking forward to seeing you again soon! Warm wishes, Team Runrug

Posted 1 year ago

“Good quality product…just as described. Arrived quickly. Very pleased with my rug. Will buy again from this company.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that you found the rug to be of good quality and that it arrived quickly. Your satisfaction is our top priority, and we can’t wait to have you shop with us again! Best wishes, Team Runrug

Posted 1 year ago

“The rug itself is good quality and matches expectations. The cut on one of the narrow ends is out of alignment by about 30 mm (just over 1 inch). On a rug this long, the discrepancy would most likely go unnoticed under normal circumstances. However, in my case, the rug ends at the base of a set of stairs, making the uneven edge noticeable and visually misaligned with the stair. This flaw detracts from the overall appearance in an otherwise well-made rug.”

Helpful Report

Posted 1 year ago

Hi Dax, Thank you for taking the time to share your feedback. We're glad to hear that you find the rug to be of good quality and that it matches your expectations. However, we sincerely apologize for the alignment issue on one of the ends. It’s certainly understandable how that could detract from the overall appearance, especially in your setting. Your insights are invaluable to us as we strive to improve our products and customer experiences. Please feel free to reach out to us at help@runrug.com with any photos or additional details and we will happily look to support to put this right for you! Warm regards, Team Runrug

Posted 1 year ago

“Great service ! Lovely runner for my dining room”

Helpful Report

Posted 1 year ago

Hi Bev, Thank you for your amazing review! We're so glad to hear that you enjoyed the service and the lovely runner for your dining room. Your satisfaction is what drives us, and we can't wait to help you again in the future! Warm wishes, Team Runrug

Posted 1 year ago

“Five stars from me , well made great quality”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your stellar review! We're thrilled to hear that you find our product well made and of great quality. Your support means the world to us, and we look forward to having you shop with us again! Warm regards, Team Runrug

Posted 1 year ago

“The range of sizes of rug available meant that I could find exactly the right size for my room. Arrived in good time and looks amazing.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you for your fantastic review! We're delighted that you found the perfect size for your room and that your rug looks amazing. Your satisfaction truly makes us happy, and we look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,543 reviews