Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,647 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Not happy with the quality, the rug stitching pulled only after the second day of having it down. (with not a great deal of foot traffic either) I like the pattern but lacks in quality.”

Helpful Report

Posted 1 year ago

Hi Robin, Thank you for leaving us a review. I am very sorry to hear this has happened. Naturally, if anything like this happens then please do come to us and tell us. We would always look to rectify any problems or issues with the products, in a timely manner. Also, with regards to the product you have purchased, it is an indoor/outdoor runner. Therefore, the thickness and style of it is very different to a traditional house carpet runner. This information is available to read, within the product description and specification. If you would therefore like to arrange an exchange or a refund, please reach out to us and we'll be more than happy to help you. help@runrug.com Thank you.

Posted 1 year ago

“Very Happy with this beautiful Hall runner.colur is perfect red.thank you..”

Runrug 5 star review on 10th October 2024

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Posted 1 year ago

“The ordering was very straightforward and very handy to pay through your Amazon Account. The quality of the product and service is very high.”

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Posted 1 year ago

“GOOD QUALITY AND FAST DELIVERY”

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Posted 1 year ago

“Finest quality runners made”

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Posted 1 year ago

“Good price and quality. Arrived on time, very happy with purchase. I would definitely recommend to friends.”

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Posted 1 year ago

“The choice of different colours and styles was excellent and the delivery was quick.”

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Posted 1 year ago

“Love my purchase, perfect size. No issues with online ordering and an extremely timely delivery.”

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Posted 1 year ago

“I love the runner from Runrug! It was fabulous being able to measure the length to exactly what I needed for my front hallway. The quality is great and I know it will be long lasting.”

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Posted 1 year ago

“Arrived on time. Measurements perfect. Colour and quality excellent”

Runrug 5 star review on 8th October 2024

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Posted 1 year ago

“Fits perfectly and looks amazing”

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Posted 1 year ago

“Love my new Rug. Great quality and pattern is perfect.”

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Posted 1 year ago

“Lovely runner for my stairs. The quality very good and the price I don't even mention. Of course I'll order my living carpet from them.”

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Posted 1 year ago

“Lovely blue rug. Reasonable price. Free quick delivery. Looks fab in hallway. Very pleased with whole experience.”

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Posted 1 year ago

“I love the runner and it is thick enough to lay flat. I had ordered another one from another vendor and it was thin will humps that would not come out. Good quality and very soft and spongy.”

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Posted 1 year ago

“Lovely runner and nice colour.”

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Posted 1 year ago

“Love my runner!!! Perfect finishing piece for my living room. Great customer service. Must satisfied customer.”

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Posted 1 year ago

“Very good service and pleased with the result. We fitted the stair runner ourselves, slowly, as we are both over 70. Very pleased with the result!”

Runrug 5 star review on 5th October 2024

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Posted 1 year ago

“Quicker delivery than expected which was excellent service.”

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Posted 1 year ago

“So far everything brilliant no delays or miss fits thank you”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,647 reviews