Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,544 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug runner was perfect”

Helpful Report

Posted 1 year ago

Hi Ann, Thank you for your fantastic review! We're so glad to hear that the rug runner was perfect for you. Your satisfaction is our top priority, and your feedback brightens our day! Warm wishes, Team Runrug

Posted 1 year ago

“It was a breeze to work with Runrug. Product was exactly as advertized. Delivered quickly and no shipping charge. Looks great installed. Would definitely use these people again.”

Helpful Report

Posted 1 year ago

Hi David, Thank you so much for your amazing review! We're thrilled to hear that your experience with Runrug was a breeze and that the product met your expectations. Quick delivery and no shipping charges are definitely a bonus! We look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 1 year ago

“Great service. Thoroughly recommend.”

Helpful Report

Posted 1 year ago

Hi Nigel, Thank you for your fantastic review! We're delighted to hear that you had great service and would recommend us. Your support truly means a lot to us! Warm wishes, Team Runrug

Posted 1 year ago

“easy to order, arrived on time and over the moon with quality,thank you”

Helpful Report

Posted 1 year ago

Hi Pamela, Thank you for your wonderful review! We're so happy to hear that you found it easy to order and that your rug arrived on time. It means a lot to us that you're over the moon with the quality! Warm wishes, Team Runrug

Posted 1 year ago

“Our runner is beautiful we love it!”

Helpful Report

Posted 1 year ago

Hi Andrea, Thank you for your wonderful review! We're so delighted to hear that you find your runner beautiful and that you love it. Your happiness with our products means everything to us! Warm wishes, Team Runrug

Posted 1 year ago

“There was a pricing error on the website. Took several days to be told the price would not be honored. At that point the rug we wanted was not available until an invoice could be generated by customer service. The price was still not corrected even many days later. This was very frustrating and time consuming. Not fast shipping either when there was so much intervention required.”

Helpful Report

Posted 1 year ago

Hi Amber, Thank you for sharing your feedback with us. We sincerely apologize for the pricing error and the delays you experienced with the rug order. We know how important timely service is and understand how frustrating it can be when things don’t go smoothly. Your insights are invaluable, and we’ll work on improving our processes for a better experience in the future. Warm regards, Team Runrug

Posted 1 year ago

“Fantastic quality great colour did not disappoint would definitely recommend Runrug for your home .”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you for your fantastic review! We're thrilled to hear that the quality and color of your rug met your expectations. Your recommendation means the world to us and fuels our passion for providing beautiful products for homes! Warm wishes, Team Runrug

Posted 1 year ago

“Had a few weeks delay after ordering as supplier found a fault with the runner batch. However I was contacted promptly and provided options. I chose to wait for a new batch which was subsequently delivered within the time specified and i'm pleased with the runner. Would use Runrug again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to share your experience! We’re glad our team was able to keep you informed throughout the process and that you're pleased with your runner. Your understanding during the delay is greatly appreciated, and we look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 1 year ago

“Excellent Service”

Helpful Report

Posted 1 year ago

Hi Steven, Thank you for your excellent review! We're thrilled to hear that you received great service from us. Your support means the world to us and motivates us to keep providing the best experience possible! Warm wishes, Team Runrug

Posted 1 year ago

“Lovely rug, good quality am very pleased with it. Well worth yhe money. Thank you.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your lovely review! We're so pleased to hear that you're happy with the quality of your rug and feel it’s worth the investment. Your satisfaction means everything to us! Best wishes, Team Runrug

Posted 1 year ago

“Right size and not over packaged”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your wonderful review! We're delighted to hear that the size of your rug was just right and that you appreciated our packaging. Your feedback truly inspires us to continue providing thoughtful service! Warm wishes, Team Runrug

Posted 1 year ago

“Website good ,delivery as stated product exceeded expectations price very competitive.”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for your fantastic review! We're thrilled to hear that our product exceeded your expectations and that you found our pricing competitive. Your satisfaction is our top priority and your kind words inspire us to keep up the great work! Best wishes, Team Runrug

Posted 1 year ago

“A Great selection of rugs, good prices, and so easy to order. both rugs were delivered in a matter of days.”

Helpful Report

Posted 1 year ago

Hi Martin, Thank you for your fantastic review! We are so pleased to hear that you found our selection great and enjoyed a smooth ordering process. It’s wonderful to know that your rugs arrived quickly too. Your satisfaction is our top priority! Warm wishes, Team Runrug

Posted 1 year ago

“I ordered a rug for my mum it came and was smaller than a normal door mat you wipe you feet on. It was not what I had ordered at all and was disgusted with the false advertisement. I also paid for next day delivery so it should have arrived on a Monday and instead arrived on a Tuesday”

Helpful Report

Posted 1 year ago

Hi Charlie, Thank you for your feedback. I'm truly sorry to hear that your rug did not meet your expectations and that the delivery timing was not as promised. Looking at your order I can see that you have ordered a piece of our product at 30cm long for £9.20. This is usually a size that customers order as a sample option so that they can view the product in their homes, however we would love an opportunity to get you the perfect size for your mum's home. I have asked a member of our team to get in touch with you so that we can look to advise and support. On the delivery option, I am sorry if you felt this was misleading. We do state on the products a count down for when delivery would be with next day shipping, and also advise the specific date for the shipping on the delivery screen. As you order was placed on a Saturday, we do look to prepare all of our orders when the team return on a Monday, with shipping taking place over night. A member of our team will be in touch today to discuss how we can support getting you the perfect runner. Warm regards, Team Runrug

Posted 1 year ago

“1st class service, no complaints happy with everything”

Helpful Report

Posted 1 year ago

Hi Roy, Thank you for your fantastic review! We're so glad to hear that you had a first-class service experience with us. Your satisfaction is our top priority, and we really appreciate your kind words! Warm wishes, Team Runrug

Posted 1 year ago

“arrived on time driver polite good quality”

Helpful Report

Posted 1 year ago

Hi Irene, Thank you for your wonderful review! We're so pleased to hear that your order arrived on time and that our driver provided polite service. It's great to know you’re happy with the quality! Warm wishes, Team Runrug

Posted 1 year ago

“I bought a second rug from this company. They was so so helpful. In fact I’m going to buy a third one now.”

Helpful Report

Posted 1 year ago

Hi Nigel, Thank you so much for your glowing review! We're thrilled to hear that you're having such a positive experience with us and that our team was able to assist you. We can't wait to help you with your third rug! Warm wishes, Team Runrug

Posted 1 year ago

“Brilliant customer service, high quality products, very reasonable cost. Would highly recommend this company”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your amazing review! We're so glad to hear that you experienced brilliant customer service and are pleased with the quality and cost of our products. Your recommendation is greatly appreciated, and it inspires us to keep striving for excellence! Warm regards, Team Runrug

Posted 1 year ago

“Purchased this rug 70cm by 110cm approx. Abit smaller than I had expected. Looks nice aesthically. Not sure how long it will last, im not that it is washable. Would I pay £40 again for this rug- probably not.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review! We appreciate your feedback regarding the size and durability of the rug. We're glad to hear you find it aesthetically pleasing, but we understand that expectations can differ. If you have any concerns about its longevity or care, please feel free to reach out, and we'll be happy to assist you. Warm regards, Team Runrug

Posted 1 year ago

“Easy to order, arrived on time & great quality runner. We will remember this company”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your fantastic review! We're thrilled to know that ordering was a breeze and that your runner met your expectations in quality. It's wonderful to hear you'll remember us, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,544 reviews