Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,076 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,076 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Beautiful runner, good quality, excellent price and fast delivery. Definitely a five star rating from me!”

Runrug 5 star review on 12th February 2025

Helpful Report

Posted 1 year ago

Hi Jane, Thank you so much for your kind words and five-star rating! We're thrilled to hear that you love your runner and that you were happy with the quality, price, and delivery speed. Your satisfaction means the world to us, and we truly appreciate your support. We look forward to seeing you again in the future! Thank you.

Posted 1 year ago

“Fantastic service, esp. Joe Bloomfield. Super!”

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Posted 1 year ago

Hi Ole, Thank you for your kind words! We'll be sure to let Joe know! We're very pleased to hear the service was fantastic! We look forward to seeing you again in the future! Thanks again!

Posted 1 year ago

“Courteous and proactive service after initialhiccough with availabillity. Happy to use again,”

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Posted 1 year ago

Hi, Thank you for your kind words! We appreciate your patience and understanding regarding the initial availability issue. We're glad to hear that our team provided courteous and proactive service and that you had a positive experience. We look forward to seeing you again in the future! Thanks!

Posted 1 year ago

“Ich bin sehr zufrieden”

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Posted 1 year ago

Hallo Natalya, Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass Sie mit Ihrem Einkauf zufrieden sind. Ihre Zufriedenheit ist unsere höchste Priorität und Ihr positives Feedback motiviert uns, weiterhin unser Bestes zu geben. Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 1 year ago

“Our runner arrived only a few days after putting in our order. Was a wee bit apprehensive buying on-line, without seeing it first, but our concerns were unfounded as our runner was beyond our expectations. It looks lovely, brightens up our hallway and we are thrilled to bits with it. We get a lot of pleasure from it too. We now need to order a rug to complete the look. Just off to measure up🤗!”

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Posted 1 year ago

Hi Clive, Thank you so much for your wonderful review! We're delighted to hear that your runner exceeded your expectations and has brightened up your hallway. It’s always a pleasure to know that our products bring joy to our customers’ homes. We can't wait to see what rug you choose to complete the look! If you need any assistance, feel free to reach out. Thank you, Runrug

Posted 1 year ago

“I knew exactly what I was looking for and found it at Runrug! There was a delivery delay due to stock but so worth the wait. Love my rug so much the quality is amazing it arrived very curly but due to the quality it flattened its self out in no time. It looks positively beautiful!”

Runrug 5 star review on 11th February 2025

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Posted 1 year ago

Hi Gemini, Thank you for your amazing review! We're thrilled to hear that you found exactly what you were looking for at Runrug and that the quality of your rug met your expectations. It’s great to know that it settled down beautifully after arrival; we strive for the best in our products! We appreciate your patience during the delivery process and hope your rug brings warmth and beauty to your space. Looking forward to having you shop with us again! Thank you, Runrug

Posted 1 year ago

“Great quality rugs & color. Easy to install on stairs.”

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Posted 1 year ago

Hi Monica, Thank you for your fantastic review! We're so glad to hear that you love the quality and color of our rugs, and that you found them easy to install on your stairs. Your satisfaction means the world to us, and we appreciate your support. We look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 1 year ago

“The carpet was perfect and looks great on our stairs! Shipping was fast too.”

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Posted 1 year ago

Hi Jamie, Thank you for your fantastic review! We're so happy to hear that the carpet is perfect and looks great on your stairs. It’s wonderful to know that our fast shipping met your expectations as well. We truly appreciate your feedback and look forward to serving you again in the future! Thank you, Runrug

Posted 1 year ago

“Very pleased with product - very good quality for the price and fast delivery”

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Posted 1 year ago

Hallo, Vielen Dank für Ihre großartige Bewertung! Es freut uns, dass Sie mit der Qualität unseres Produkts und der schnellen Lieferung zufrieden sind. Ihr positives Feedback motiviert uns, weiterhin unser Bestes zu geben. Wir schätzen Ihre Unterstützung und freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 1 year ago

“Unfortunately the rug size is to wide for our stairs really liked the sample but needed it to be about 55 cm wide”

Helpful Report

Posted 1 year ago

ello David, Thank you for your review! We are sorry to hear that the size of the carpet is not optimal for your stairs. We understand how important the right fit is and hope you can still enjoy what we offer. If you have any questions about other sizes or need further assistance, please do not hesitate to contact us. We are always here to support! Thank you, Runrug

Posted 1 year ago

“Very pleased with our rugs. Excellent quality, vibrant colours and look great. Quick despatch and delivery. Excellent customer service. Would buy from Runrug again.”

Runrug 5 star review on 10th February 2025

Helpful Report

Posted 1 year ago

Hi Jackie, Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality and vibrant colours of your rugs. It's wonderful to know that our quick dispatch and customer service made for a positive shopping experience. We truly appreciate your feedback and look forward to welcoming you back to Runrug in the future! Thank you, Runrug

Posted 1 year ago

“The quality is rubbish and the rugs are tiny make sure you check the measurements. I would avoid buying anything from this company. Don’t waste your money!!!”

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Posted 1 year ago

Hi Corinne, We're sorry to hear that you’re not satisfied with the quality and size of the rugs. We always recommend checking the measurements to ensure that they fit your space perfectly - I can see that from your order you have selected the 30cm long doormat size pieces which usually serve as doormats or samples rather than full length runners. Your feedback is incredibly important to us as it helps us improve our products and services. If there’s anything specific we can do to address your concerns, please let us know. We're here to help! Thank you for sharing your thoughts. Best regards, Runrug.

Posted 1 year ago

“Very pleased with the rug. Came nicely rolled so no creases. Lays flat and looks good.”

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Posted 1 year ago

Hi Freddie, Thank you for your fantastic review! We're so pleased to hear that you're happy with your rug and that it arrived in perfect condition. It's great to know that it lays flat and looks good in your space. Your satisfaction means the world to us! We appreciate your support and look forward to serving you again in the future. Thank you, Runrug

Posted 1 year ago

“I simply love my rug runner.”

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Posted 1 year ago

Hi Karen, Thank you for your fantastic review! We're so glad to hear that you love your rug runner. It means a lot to us to know that our products bring happiness to our customers' homes. We appreciate your support and hope to see you back with us soon! Thank you, Runrug

Posted 1 year ago

“Excellent choice of styles and sizes, first class service.”

Runrug 5 star review on 7th February 2025

Helpful Report

Posted 1 year ago

Hi Philip, Thank you for your fantastic review! We're so glad to hear that you found an excellent selection of styles and sizes that met your needs. Our team is dedicated to providing first-class service, and your positive feedback truly motivates us to keep up the good work. We appreciate your support and look forward to welcoming you back soon! Thank you, Runrug

Posted 1 year ago

“The rug came in very fast and is nice and thick. It is a very high quality rug and the design is beautiful.”

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Posted 1 year ago

Hi Areeje, Thank you for your fantastic review! We're so glad to hear that your rug arrived quickly and that you are pleased with its thickness and quality. Your compliments on the design mean a lot to us, as we aim to provide beautiful and durable products. We hope your new rug enhances your space beautifully! If you need anything else, don’t hesitate to reach out. Thank you, Runrug

Posted 1 year ago

“Quick and efficient service. Goods well packaged.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your kind review! We're glad to hear that you appreciated our quick and efficient service and that your goods arrived well packaged. Your satisfaction is important to us, and your feedback motivates us to keep improving. We look forward to serving you again in the future! Thank you, Runrug

Posted 1 year ago

“I found runrug on line hey were prefect for what i wanted i ordered and was delivered in no time at all with no fuss”

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Posted 1 year ago

Hi Graham, Thank you for your fantastic review! We're so glad to hear that you found us and that your experience with ordering and delivery was smooth and hassle-free. Your satisfaction is what we aim for every day, and it’s wonderful to know we hit the mark! We appreciate your support and look forward to welcoming you back for your next purchase! Thank you, Runrug

Posted 1 year ago

“Nice rug at good price for quality”

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Posted 1 year ago

Hallo David, Vielen Dank für Ihre großartige Bewertung! Es freut uns zu hören, dass Ihnen der Preis und die Qualität unseres Teppichs gefallen. Ihre Zufriedenheit ist uns sehr wichtig, und wir schätzen Ihr positives Feedback. Danke, dass Sie sich die Zeit genommen haben, uns zu bewerten. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen! Vielen Dank, Runrug

Posted 1 year ago

“I was impressed with the quick shipping. I was disappointed in the color. I thought it would be more grey than black. I attempted to exchange, but your system makes that very difficult. I had to send an email because there is no phone no. found to find out how I do an exchange, rather than just a return”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your feedback! We're glad to hear you were impressed with the quick shipping. We understand how important it is to receive the correct color, and we're sorry to hear that the rug didn't meet your expectations in that regard. We appreciate your comments about our exchange process and will certainly take them into consideration for improvements. Please feel free to reach out via email anytime for assistance—we're here to help! Thank you for choosing Runrug, and we hope to serve you better in the future. Best, Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,076 reviews