Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,185 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“This runner is excellent quality and looks lovely in my hall Very pleased with my purchase”

Helpful Report

Posted 4 months ago

Hi Margaret, Thank you for your review. We’re glad the runner is excellent quality and looks lovely in your hall. Great to hear you’re very pleased with your purchase. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“No problems ,order updated and delivery slot .as promised. Runner as described ,colour ,size and appearance and at competitive price”

Helpful Report

Posted 4 months ago

Hi Barry, Thank you for sharing your feedback. We’re glad the order was updated and delivered as promised, and that the runner met your expectations in colour, size, appearance, and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Fabulous carpet and very easy transaction”

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Posted 4 months ago

Hi Virginia, Thank you for your kind words. We’re delighted you’re happy with the fabulous carpet and that the transaction was easy. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent quality product delivered on time.”

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Posted 4 months ago

Hi Patrick, Thank you for your kind feedback. We’re glad the product quality met your expectations and it arrived on time. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Lovely rugs, lay flat in minutes”

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Posted 4 months ago

Hi Yvonne, Thank you for your lovely feedback. We’re glad the rugs lay flat in minutes and that you’re happy with them. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Good quality carpet quick delivery despite Christmas period”

Helpful Report

Posted 4 months ago

Hi Aaron, Thank you for your kind words. We’re glad the carpet’s quality and the quick delivery met your expectations during the Christmas period. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Runrúg made it simple for me to measure my stairs properly so that I could arrive at a good estimate of footage with minimal waste. The added videos were especially helpful.”

Helpful Report

Posted 4 months ago

Hi Maria, Thank you for sharing your feedback. We’re glad Runrúg helped you measure your stairs accurately and achieve a good estimate with minimal waste, and that the added videos were helpful. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent quality rug and great customer service.”

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Posted 4 months ago

Hi Anona, Thank you for your kind feedback. We’re glad you’re happy with the excellent quality rug and the great customer service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Quite quick for delivery but only by paying for it The stair runner itself is amazing I’m very impressed with its look and quality and the feel would highly recommend”

Helpful Report

Posted 4 months ago

Hi John, Thank you for sharing your thoughts. We’re thrilled you love the stair runner—great look, quality, and feel. We’ve noted your point about delivery speed linked to paid options. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Very pleased . Fits exactly how I wanted. Quick delivery . Good runner for the money .”

Helpful Report

Posted 4 months ago

Hi Dorothy, Thank you for your kind words. We’re delighted the Runrug fits exactly, with quick delivery and good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“excellent service and carpeting beautifully finished at each end”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your thoughts. We’re thrilled you enjoyed the excellent service and that the carpeting is beautifully finished at each end. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Poor quality rug”

Helpful Report

Posted 4 months ago

Hi there, We’re really sorry to hear the rug didn’t meet your expectations and that you’re unhappy with the quality. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 4 months ago

“Very happy with the rug except as it was sent rolled its hard to get the edges to stay flat and they are a trip hazard.”

Helpful Report

Posted 4 months ago

Hi Paul, Thanks for the review. Sorry to hear the edges don’t sit flat and are a trip hazard when rolled. If you’d like, we can suggest flattening tips or arrange a replacement if there’s a fault. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 4 months ago

“----------------”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your fantastic 5-star feedback. We’re thrilled you’re happy with Runrug and grateful for your kind words about the look and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Very pleased with rugs and e-mails keeping you up to date with delivery.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your experience. We’re glad you’re pleased with the rugs and that you’ve found the delivery updates helpful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“The runner rug I orderred was delivered swiftly. It is exactly as pictured on the website and is perfect for my requirements. Excellent.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your kind words. We’re thrilled the runner rug arrived swiftly and is exactly as pictured and perfect for your requirements. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Beautiful rugs with amazing customer service. Highly recommended!””

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Posted 4 months ago

Hi there, Thank you for your wonderful feedback. We’re thrilled you’re happy with the rugs and our customer service. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Good prompt service, looks like a nice rug.”

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Posted 4 months ago

Hi Roger, Thank you for your kind words. We’re glad you found the service prompt and that the rug looks nice. If there’s anything else we can help with, just let us know. Kind regards, Team Runrug

Posted 4 months ago

“The quality and appearance was wonderful.I loved the price,and it came when told it would.”

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Posted 4 months ago

Hi Diane, Thank you for your wonderful review. We’re thrilled the quality, appearance, price, and timely delivery met your expectations. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Very good service”

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Posted 4 months ago

Hi sereen, Thank you for your feedback. We're glad you found the service very good. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 4 months ago

Runrug is rated 4.7 based on 8,185 reviews