Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Had a few weeks delay after ordering as supplier found a fault with the runner batch. However I was contacted promptly and provided options. I chose to wait for a new batch which was subsequently delivered within the time specified and i'm pleased with the runner. Would use Runrug again.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your experience! We’re glad our team was able to keep you informed throughout the process and that you're pleased with your runner. Your understanding during the delay is greatly appreciated, and we look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 3 months ago

“Excellent Service”

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Posted 4 months ago

Hi Steven, Thank you for your excellent review! We're thrilled to hear that you received great service from us. Your support means the world to us and motivates us to keep providing the best experience possible! Warm wishes, Team Runrug

Posted 4 months ago

“Lovely rug, good quality am very pleased with it. Well worth yhe money. Thank you.”

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Posted 4 months ago

Hi there, Thank you for your lovely review! We're so pleased to hear that you're happy with the quality of your rug and feel it’s worth the investment. Your satisfaction means everything to us! Best wishes, Team Runrug

Posted 4 months ago

“Right size and not over packaged”

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Posted 4 months ago

Hi Elizabeth, Thank you for your wonderful review! We're delighted to hear that the size of your rug was just right and that you appreciated our packaging. Your feedback truly inspires us to continue providing thoughtful service! Warm wishes, Team Runrug

Posted 4 months ago

“Website good ,delivery as stated product exceeded expectations price very competitive.”

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Posted 4 months ago

Hi Stephen, Thank you for your fantastic review! We're thrilled to hear that our product exceeded your expectations and that you found our pricing competitive. Your satisfaction is our top priority and your kind words inspire us to keep up the great work! Best wishes, Team Runrug

Posted 4 months ago

“A Great selection of rugs, good prices, and so easy to order. both rugs were delivered in a matter of days.”

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Posted 4 months ago

Hi Martin, Thank you for your fantastic review! We are so pleased to hear that you found our selection great and enjoyed a smooth ordering process. It’s wonderful to know that your rugs arrived quickly too. Your satisfaction is our top priority! Warm wishes, Team Runrug

Posted 4 months ago

“I ordered a rug for my mum it came and was smaller than a normal door mat you wipe you feet on. It was not what I had ordered at all and was disgusted with the false advertisement. I also paid for next day delivery so it should have arrived on a Monday and instead arrived on a Tuesday”

Helpful Report

Posted 4 months ago

Hi Charlie, Thank you for your feedback. I'm truly sorry to hear that your rug did not meet your expectations and that the delivery timing was not as promised. Looking at your order I can see that you have ordered a piece of our product at 30cm long for £9.20. This is usually a size that customers order as a sample option so that they can view the product in their homes, however we would love an opportunity to get you the perfect size for your mum's home. I have asked a member of our team to get in touch with you so that we can look to advise and support. On the delivery option, I am sorry if you felt this was misleading. We do state on the products a count down for when delivery would be with next day shipping, and also advise the specific date for the shipping on the delivery screen. As you order was placed on a Saturday, we do look to prepare all of our orders when the team return on a Monday, with shipping taking place over night. A member of our team will be in touch today to discuss how we can support getting you the perfect runner. Warm regards, Team Runrug

Posted 4 months ago

“1st class service, no complaints happy with everything”

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Posted 4 months ago

Hi Roy, Thank you for your fantastic review! We're so glad to hear that you had a first-class service experience with us. Your satisfaction is our top priority, and we really appreciate your kind words! Warm wishes, Team Runrug

Posted 3 months ago

“arrived on time driver polite good quality”

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Posted 4 months ago

Hi Irene, Thank you for your wonderful review! We're so pleased to hear that your order arrived on time and that our driver provided polite service. It's great to know you’re happy with the quality! Warm wishes, Team Runrug

Posted 3 months ago

“I bought a second rug from this company. They was so so helpful. In fact I’m going to buy a third one now.”

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Posted 4 months ago

Hi Nigel, Thank you so much for your glowing review! We're thrilled to hear that you're having such a positive experience with us and that our team was able to assist you. We can't wait to help you with your third rug! Warm wishes, Team Runrug

Posted 3 months ago

“Brilliant customer service, high quality products, very reasonable cost. Would highly recommend this company”

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Posted 4 months ago

Hi there, Thank you for your amazing review! We're so glad to hear that you experienced brilliant customer service and are pleased with the quality and cost of our products. Your recommendation is greatly appreciated, and it inspires us to keep striving for excellence! Warm regards, Team Runrug

Posted 4 months ago

“Purchased this rug 70cm by 110cm approx. Abit smaller than I had expected. Looks nice aesthically. Not sure how long it will last, im not that it is washable. Would I pay £40 again for this rug- probably not.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your review! We appreciate your feedback regarding the size and durability of the rug. We're glad to hear you find it aesthetically pleasing, but we understand that expectations can differ. If you have any concerns about its longevity or care, please feel free to reach out, and we'll be happy to assist you. Warm regards, Team Runrug

Posted 4 months ago

“Easy to order, arrived on time & great quality runner. We will remember this company”

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Posted 4 months ago

Hi Michael, Thank you for your fantastic review! We're thrilled to know that ordering was a breeze and that your runner met your expectations in quality. It's wonderful to hear you'll remember us, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 4 months ago

“Recently orderd my runner for the stairs really happy with it it has made my hallway look beautiful”

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Posted 4 months ago

Hi Kirsty, Thank you for your lovely review! We're so delighted to hear that your runner has transformed your hallway into a beautiful space. Your happiness is what we strive for, and we truly appreciate your feedback! Warm wishes, Team Runrug

Posted 4 months ago

Hi Kirsty, Thank you for your lovely review! We're so delighted to hear that your runner has transformed your hallway into a beautiful space. Your happiness is what we strive for, and we truly appreciate your feedback! Warm wishes, Team Runrug

Posted 4 months ago

“Happy with size and quality”

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Posted 4 months ago

Hi John, Thank you for your great review! We're so happy to hear that you’re satisfied with the size and quality of your rug. Your feedback truly means the world to us! Warm wishes, Team Runrug

Posted 3 months ago

“Very nice rug and quick delivery”

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Posted 4 months ago

Hi Carol, Thank you for your wonderful review! We're thrilled to hear that you're pleased with your rug and enjoyed a quick delivery. Your satisfaction is our mission, and we truly appreciate your kind words! Warm regards, Team Runrug

Posted 4 months ago

“Very fast delivery and just unrolled and perfect fit in my hallway. Many Thanks”

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Posted 4 months ago

Hi, Thank you for your glowing review! We're delighted to hear that your rug fits perfectly in your hallway and that the delivery was so prompt. Your satisfaction is our priority, and your positive feedback brings us joy! Warm regards, Team Runrug

Posted 4 months ago

“It’s a nice runner but had imperfections and no one replies apart from automated email saying go to post office to return it. Very unhelpful as I don’t drive.so I’ve kept it.”

Helpful Report

Posted 4 months ago

Hi Louise, Thank you for your feedback, and we're sorry to hear about the imperfections you experienced. We understand how frustrating it can be when you're seeking assistance, but I do want to reassure you that the message you had received from us was not an automated message but directly from a member of our team. On the returns information I do apologise that we do not offer a specific door to door collection service, although our offering does look to include tens of thousands of return locations across the country. I have looked based on your postcode and one of those is showing as Newick General Store in your town. We never want any customer to be left unhappy with their runner - I have asked a member of the team to reach out again so that we can discuss options. Warm regards, Team Runrug

Posted 4 months ago

“Quick delivery”

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Posted 4 months ago

Hi Colin, Thank you for your fantastic review! We’re thrilled to hear that your delivery was quick. We strive to ensure a seamless experience for all our customers, and your feedback means a lot to us! Warm regards, Team Runrug

Posted 4 months ago

“Excellent customer service and delivery”

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Posted 4 months ago

Hi Michelle, Thank you for your fantastic review! We're so pleased to hear that you had a great experience with our customer service and delivery. Your satisfaction is our top priority, and we truly appreciate your kind words. Warm regards, Team Runrug

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews