Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,936 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“its the second time i ordered from runrug and the service is quick and exactly what i ordered. the last runner we had was great quality and this one is the same, you can reply on what you order to be good quality”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Dean! We're thrilled to hear that you decided to order from us again and that the service was quick and met your expectations. It's wonderful to know you find our quality consistent! Your trust in us really keeps us motivated. If you need anything in the future, feel free to reach out. Enjoy your new runner!

Posted 5 months ago

“Good company you sent me a wrong size and it was resolved thank you”

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Posted 5 months ago

Thank you for the wonderful 5-star review, Agnes! We're glad to hear that the issue with the wrong size was resolved swiftly. Your satisfaction is important to us, and we appreciate your understanding. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 5 months ago

“I wanted to fully test the product before submitting a review. This was my first kitchen runner order with Runrug, and was a little nervous, but that was silly because it was delivered swiftly and the quality is outstanding. So much so, I ordered another runner a few days later. The website is simple with an array of choices and sizes. Will definitely be recommending Runrug to colleagues and will be making a few more orders soon.”

Helpful Report

Posted 5 months ago

Thank you so much for the amazing 5-star review! We're delighted to hear that your first experience with our kitchen runner exceeded your expectations. It's great that you found the delivery swift and the quality outstanding! We appreciate your kind words about our website too. We're excited to have you as a satisfied customer and can't wait to serve you again soon. If you have any questions or need assistance with future orders, just let us know. Enjoy your new runners!

Posted 5 months ago

“would buy from rugrun again well worth the money great ccarpets”

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Posted 5 months ago

Thank you so much for the fantastic 5-star review! We're thrilled to hear that you found our carpets well worth the money. Your satisfaction is our top priority, and we can't wait to have you back for more just like your recent purchase. If you ever have questions or need assistance, we're here to help! Enjoy your beautiful new carpets!

Posted 5 months ago

“Obsessed. This runner is super soft, thick, well made, and easy to install, price the price was less than half what an installer would have charged.”

Runrug 5 star review on 25th November 2024

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Posted 5 months ago

Thank you so much for your fantastic 5-star review, Maria! We're thrilled to hear that you're obsessed with your new runner and that you found it super soft, thick, and well made. It's great to know that our easy installation process and affordable pricing met your expectations. Your satisfaction truly motivates us, and we’re here if you need anything else. Enjoy your beautiful new runner, it looks great!

Posted 4 months ago

“Loved the selection, and the quality of the stair runners. The instructions on how to lay the runner were really good, and made the DIYing easy.”

Helpful Report

Posted 5 months ago

Thank you for the wonderful 5-star review! We're so glad you loved the selection and quality of our stair runners. It’s great to hear that our instructions made your DIY project easy. We appreciate your feedback and support, and if you need any more help in the future, just let us know! Enjoy your new runner!

Posted 5 months ago

“first class customer service and next working day delivery for an extra £5. Can't fault their service. Quality product exactly as described. Purchased a long runner and it did need underlay to stop it moving on a carpet, but they advised of this prior to purchase.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review! We're thrilled to hear that you experienced first-class customer service and appreciated the next working day delivery option. It's great that the quality of the product met your expectations, and we're glad our advice on underlay was helpful for you. If you ever need assistance or have questions in the future, feel free to reach out. Enjoy your new runner!

Posted 5 months ago

“Rugs are good Competitive prices Delivered quickly”

Helpful Report

Posted 5 months ago

Thank you for the excellent 5-star review, Dennis! We're thrilled to hear that you found our rugs to be great quality and that our prices met your expectations. It's fantastic that your delivery was quick too! We appreciate your support and if you need anything else in the future, don’t hesitate to get in touch. Enjoy your purchase!

Posted 5 months ago

“The rugs are very poor quality”

Helpful Report

Posted 5 months ago

Hi Khalil, Thank you for taking the time to share your thoughts. I'm sorry to hear that the quality of the rugs didn't meet your expectations. We strive to provide products that our customers can be proud of, and your feedback is invaluable for us to improve. We do offer a wide range of runners in different qualities and production styles, so if you would like to reach out to our team using help@runrug.com I am sure that we can find a runner which exceeds your expectations! Best regards, runrug.com

Posted 5 months ago

“Beautiful rug at an excellent price! Great quality and fast delivery! Would recommend!”

Runrug 5 star review on 21st November 2024

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Posted 5 months ago

Thank you so much for the wonderful 5-star review, Nicola! We're delighted to hear that you loved the beautiful rug and found it at such an excellent price. It's great to know that you appreciated the quality and fast delivery as well. Your recommendation means a lot to us, and we’re here to help if you need anything in the future. Enjoy your new rug!

Posted 5 months ago

“Had same tartan stair carpet in last house. Loved it so much bought same for our new home. Love it 💕”

Helpful Report

Posted 5 months ago

Thank you for the lovely 5-star review, Angela! We're thrilled that you loved your tartan stair carpet so much that you chose it again for your new home! It’s always wonderful to hear from returning customers. Enjoy your beautiful space, and if you ever need anything, we’re here to help! 💕

Posted 5 months ago

“Overall good products and lots of choices. Website needs to be kept up to date. My first two choices were discontinued yet, still listed with.photos. Very disappointing! Bill”

Helpful Report

Posted 5 months ago

Hi Bill, Thank you for your review and for sharing your thoughts with us. We appreciate your feedback about our product range and the website. I’m sorry to hear that your first choices were discontinued, and it's disappointing when that happens, especially when products are still listed with photos. We're actively working on keeping our site updated to prevent this from occurring in the future. Your input is essential as we strive to enhance your shopping experience. If there's anything else we can assist you with, please don’t hesitate to reach out. Best regards, runrug.com

Posted 5 months ago

“Excellent Service. Speedy delivery, especially after submiting incorrect measurement and receiving a replacement, which was taken care of with absolute no fuss or problem by the customer services. Would definitely buy from them again or recommend. Good quality as well.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Robert! We're delighted to hear that our customer service team was able to assist you seamlessly with your replacement. Speedy delivery and quality are what we strive for, so it’s great to know we hit the mark for you. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your rug!

Posted 5 months ago

“firstly our rug was delivered on time in brilliant condition and even better quality than we expected from the pictures...excellent start ! So as a designer , I am truly happy to endorse the make up of the product and the ease of laying where I believe that it will last for a very long time...Thank you Runrug ......”

Helpful Report

Posted 5 months ago

Thank you for your incredible 5-star review, Paul! We’re thrilled to hear that your rug arrived on time and exceeded your expectations in quality. As a designer, your endorsement means the world to us! We're so glad you found the layout easy, and we’re confident it will serve you well for years to come. If you have any questions or need further assistance, feel free to reach out. Enjoy your beautiful new rug!

Posted 5 months ago

“Ordered as a temporary measure to make our new home more presentable whilst we get round to all the decorating. It’s done the job. The landing looks a whole lot better”

Helpful Report

Posted 5 months ago

Thank you for your wonderful 5-star review! We're so pleased to hear that the rug has made your landing more presentable. It’s great to know that it's doing the job while you work on your decorating. Your satisfaction means a lot to us, and if you need anything else in the future, just let us know. Enjoy your new space!

Posted 5 months ago

“These guys have been great. Everything we ordered arrived earlier than we expected and well packaged. The runners we are installing are stunning in the hallway and stairs. We purchased non slip runners and when they say non slip they really mean NON SLIP. Any time we need carpets in the future I will be checking with Runrug.”

Runrug 5 star review on 19th November 2024

Helpful Report

Posted 5 months ago

Thank you so much for your amazing 5-star review, James! We’re thrilled to hear that your order arrived ahead of schedule and was well packaged. It’s great to know that the stunning runners have made a positive impact in your hallway and stairs. We're glad to hear the non-slip feature is living up to its name! Your support means a lot to us, and we look forward to helping you with any future carpet needs. Enjoy your beautiful new runners!

Posted 5 months ago

“Great website, easy to order, runner arrived quickly and on time.”

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Posted 5 months ago

Thank you for your great 4-star review! We're delighted to hear that you found our website easy to navigate and that your runner arrived quickly and on time. Your feedback is important to us, and we’re always striving to improve. If there's anything we can do to make your experience even better next time, just let us know. Enjoy your new runner!

Posted 5 months ago

“This is my second purchase from RugRun. Both times no problem. Prompt delivery.”

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Posted 5 months ago

Thank you for your fantastic 5-star review, Susnne! We're delighted to hear that your second experience with Runrug was just as seamless as the first. Prompt delivery is something we strive for, and it's great to know we've met your expectations again. If you need anything in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 5 months ago

“Great website,easy to order,delivery and packaging excellent,so pleased with the product,thank you”

Helpful Report

Posted 5 months ago

Thank you so much for your fantastic 5-star review, Valerie! We’re delighted to hear that you found our website easy to navigate and that your delivery experience was top-notch. It’s wonderful to know you’re pleased with your product. Your satisfaction is our priority, and we truly appreciate your kind words. If you ever need further assistance, feel free to reach out. Enjoy your new addition!

Posted 5 months ago

“verry good carpets and deliverry”

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Posted 5 months ago

Thank you for your awesome 5-star review, Christopher! We're so glad to hear that you are happy with your carpets and delivery. Your satisfaction is what drives us, and we appreciate your feedback immensely. If you need anything else or have any questions, just let us know. Enjoy your new carpets!

Posted 5 months ago

Runrug is rated 4.8 based on 6,936 reviews