Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,994 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The rug wasn't heavy duty enough for our hallway. Customer service advice regarding returning was very good.”

Helpful Report

Posted 4 months ago

Hi Angela, Thanks for letting us know. We’re sorry the rug wasn’t heavy duty enough for your hallway. We’d like to help sort this out. Please share your order number and a couple of photos showing how it’s performing in your space so we can review options (refund, exchange, or alternative product). Warm regards, Team Runrug

Posted 4 months ago

“My carpet arrived quick and in good condition”

Helpful Report

Posted 4 months ago

Hi Kenneth, Thank you for your wonderful feedback. We’re glad to hear your carpet arrived quickly and in good condition. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Very pleased with my purchase. Rapid delivery.”

Helpful Report

Posted 4 months ago

Hi Clive, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with your purchase and that the delivery was rapid. If there’s anything else you need, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Purchased a hall runner from Runrug. Easy to order. Delivered very quickly. Good quality. Exactly what I wanted.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear the hall runner arrived quickly and was exactly what you wanted. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Excellent quality O k price Very quick delivery”

Helpful Report

Posted 4 months ago

Hi Hilda, Thank you for your wonderful feedback. We’re glad to hear the quality is excellent, the price is ok, and delivery was very quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Great company. Pleasant and efficient”

Helpful Report

Posted 4 months ago

Hi Carol, Thank you for your wonderful feedback. We’re glad to hear you found us pleasant and efficient. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Simple easy to use web site… the rugs ordered are very good quality and perfect … delivery was super quick … I would highly recommend this company ….great service”

Helpful Report

Posted 4 months ago

Hi Terry, Thank you for your wonderful feedback. We’re glad to hear the site is easy to use, the rugs are of good quality, and delivery was quick. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Lovely product. Spoke to Joe & his customer service was brilliant.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your wonderful feedback. We’re glad to hear you were happy with the Runrug and Joe’s customer service. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Great rug runnet”

Helpful Report

Posted 4 months ago

Hi Colin, Thank you for your wonderful feedback. We’re glad to hear the rug is great. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Love these good value great company quick deliver thanks again”

Helpful Report

Posted 4 months ago

Hi Evelyn, Thank you for your wonderful feedback. We’re glad you’re happy with the value, our service, and the quick delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“A wonderful selection of rugs, sizes available for all areas. Excellent quality rugs, exactly as described, colours were as vibrant as shown. Customer service was amazing, delivery really quick. I have used Runrug before & will definitely use again.”

Helpful Report

Posted 4 months ago

Hi Cindie, Thank you for your wonderful feedback. We’re glad to hear you’re happy with the rug selection, quality, and quick delivery. It’s great to know you’d choose us again. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Runner arrived ordered 60cm wide. Prepared stairs cut all treads and grippers to just under 60cms. Offered up the carpet, to find after all my measurements the carpet wasn't 60 cms wide. Not impressed with my purchase.”

Helpful Report

Posted 4 months ago

Hi russ, Thanks for letting us know. We’re sorry the carpet width you received didn’t match your measurements. We’d like to help sort this out. Please share your order number and a couple of photos showing the width measured on the roll and the final fit, so we can review options (replacement, refund, or alternative sizing). If available, we can also check cutting tolerances and confirm whether a re-cut might be possible. Warm regards, Team Runrug

Posted 4 months ago

“A beautiful runner that arrived shockingly quick to the US.”

Helpful Report

Posted 4 months ago

Hi Hannah, Thank you for your wonderful feedback. We’re glad to hear the runner arrived shockingly quick to the US. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“We are very pleased with the customization, and the quallity of the rugs. Good value and we're happy!”

Helpful Report

Posted 4 months ago

Hi Joanne, Thank you for your wonderful feedback. We’re glad to hear you’re pleased with the customization and the quality of the rugs, and that you feel it offers good value. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“Excellent service. I emailed to ask if i could upgrade my delivery. The response was prompt and my delivery was upgraded without any extra charge. Quality of product is excellent too. Wouldn't hesitate to use Runrug again.”

Helpful Report

Posted 4 months ago

Hi Theresa, Thank you for your wonderful feedback. We’re glad to hear the upgrade was arranged promptly without extra charge and that you’re happy with the quality. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“great to find a company that has a great selection of designs but most importantly SIZES to often only 600mm wide & 2/2.5 available so we were able to get right width & length in design suitabl Very competive price & short delivery So could not be happier”

Helpful Report

Posted 4 months ago

Hi Stan, Thank you for your wonderful feedback. We’re glad to hear you found a great selection and sizes to suit, with a competitive price and short delivery. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

“THE CLORS WERE GOOD BUT RUG QUALITY WAS THIN AND NOT PLUSH The stairrunners removed were twice as thick. Hidding the staples a task. Not recommended planning on rerplacing it”

Helpful Report

Posted 4 months ago

Hi, We’re sorry you feel the runner is overpriced. If you’d like, we can take another look at the product details and options to help ensure you’re getting good value. We do offer runners in a variety of thicknesses depending on our customers needs, with this information being found in the "product specification" section of all of our product listings. If you’re open to it, please reach out to help@runrug.com and we can review pricing or alternatives that might better suit your needs. Warm regards, Team Runrug

Posted 4 months ago

“Nice rugs, the colour and size I wanted. The binding has started to fray a little though.”

Helpful Report

Posted 4 months ago

Hi Pauline, Thank you for your review. We’re glad the color and size met your needs. Sorry to hear the binding has started to fray a little. If you’d like, please share a photo and your order number so we can help with a repair or replacement options. Warm regards, Team Runrug

Posted 4 months ago

“Rug was too small to fit my hallway”

Helpful Report

Posted 4 months ago

Hi Caroline, Looking at your order I can see that the piece of our product you have ordered is our 30cm long doormat size option, as we cut the products to suit your exact size. If you would be kind enough to reach out to our team using help@runrug.com we will gladly support with finding you the perfect size for your home. Warm regards, Team Runrug

Posted 4 months ago

“Perfect quality and size.”

Helpful Report

Posted 4 months ago

Hi Waheeda, Thank you for your wonderful feedback. We’re glad to hear the runner has perfect quality and size. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 4 months ago

Runrug is rated 4.7 based on 7,994 reviews