Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,188 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,188 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The carpet ws delivered on time and was exactly what we asked for. No complaints from me,thankyou”

Helpful Report

Posted 4 months ago

Hi Maurice, Thank you for the review. We’re glad the carpet was delivered on time and exactly what you asked for. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Great sevice pleased with order would definitely use again, not much more to say really 👍”

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Posted 4 months ago

Hi Lawrence, Thank you for the great review. We’re glad you’re pleased with the order and would definitely use us again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Easy to order, arrived quickly and good value for money”

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Posted 4 months ago

Hi Trish, Thank you for the lovely review. We’re glad you found it easy to order, the delivery quick, and the rug good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“They fitted perfectly where they needed to go in the house Arrived fine last delivery 👍😀👍👍”

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Posted 4 months ago

Hi Jane, Thank you for the lovely review. We’re really glad the rugs fit perfectly where you needed them and that the last delivery arrived fine. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“The runner is perfect for our kitchen, good quality, looks hard wearing (time will tell I guess) and good value. Delivery was pretty quick too.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the lovely review. We’re glad the runner is perfect for your kitchen, looks hard wearing, good value, and that the delivery was quick. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Really pleased with this runner - great quality and feels good underfoot. Easy to order and delivered on time. Recommend 10/10”

Helpful Report

Posted 4 months ago

Hi Tina, Thank you for the lovely review. We’re really glad the runner is of great quality, feels good underfoot, and that ordering and delivery were smooth. We appreciate the 10/10 recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“I was very happy with the look and feel of the Aztec Beige runner the minute I unrolled it. It's beautiful, feels sturdy and fits perfectly under a very low door. I loved that I was able to customize the length because I was working with an odd space. My only negative observation is that I assumed a 9' rug would measure exactly 9' but it's almost 9'10". Luckily, it fits where I needed it so I didn't have to return it. I will definitely buy more in the future.”

Helpful Report

Posted 4 months ago

Hi Natalie, Thank you so much for sharing your experience! We’re delighted the Aztec Beige hallway runner looks great, feels sturdy, and fits under your low door. It’s wonderful you could customize the length for your space. If you have any questions or need assistance with future orders, we’re here to help. We do apologise for the issue with the length as naturally this should absolutely be exactly what you ordered and we will look into this to resolve in future. Warm regards, Team Runrug

Posted 4 months ago

“Lovely rug soft and smart looking use it in my hallway easy to wipe clean as I have pets also.”

Helpful Report

Posted 4 months ago

Hi Nikki, Thank you for the lovely review. We’re so glad the rug fits your hallway well, looks smart, is soft, and easy to wipe clean for your pets. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent service. Made a small error in size when I ordered runner and emailed company to change it. Received a reply very quickly and also a refund for the difference in price. Delivery was fantastic and that was with the recent bad weather. Would definitely recommend Runrug.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the wonderful review. We’re glad we could help with the size change, quick reply, and refund, and that delivery was fantastic despite the weather. We appreciate your recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent customer service.”

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Posted 4 months ago

Hi Anthony, Thank you for the five-star review. We’re glad you experienced excellent customer service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

Hi Anthony, Thank you for the five-star review. We’re glad you experienced excellent customer service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“I’m very impressed with the quality of the rug. It does not slip about at all and sits flush on the floor. It fits perfectly and the colour and pattern are just right. We bought it to stop our dog from slipping and it does just the job. Very happy.”

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Posted 4 months ago

Hi Heather, Thank you for the wonderful review. We're really pleased to hear the rug fits perfectly, stays in place, and helps keep your dog safe. Great to know you’re happy with the color and pattern too. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent! Very happy with the product and delivery speed and care.”

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Posted 4 months ago

Hi Joseph, Thank you for the fantastic review. We’re so glad you’re happy with the rug and the delivery speed and care. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Service is very good and quick”

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Posted 4 months ago

Hi Johnn, Thank you for the five-star review. We’re glad you found the service very good and quick. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent product and customer service. Quick delivery even over a very busy festive season. I've purchased multiple items from this company and never had a problem . Highly recommend”

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Posted 4 months ago

Hi Susan, Thank you for your wonderful review. We’re glad the product and service met your expectations and that delivery was quick during the festive season. We appreciate your repeat business. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“We are delighted with our rug which is even nicer than the illustration and arrived earlier than expected. Well done Runrug!”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the wonderful review. We’re thrilled the rug exceeded the illustration and arrived earlier than expected. We’ll pass your kind words to the team. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Really pleased with the service. The delivery was quick and the rug was good quality and exactly what i wanted. Highly recommend runrug”

Helpful Report

Posted 4 months ago

Hi Denis, Thank you for the wonderful review. We’re thrilled you’re pleased with the service, the quick delivery, and that the rug is exactly what you wanted. We appreciate your high recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Very efficient. Excellent service. Neatly packed and delivered on time. Happy with the product”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the wonderful review. We’re glad you found the service efficient, packing neat, and delivery on time. We appreciate your feedback. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Great aesthetic - as described and as expected for price-point and material specification. Liked the layout of the website, and the cut-size range was pretty much exactly what I needed.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the wonderful review. We’re glad the aesthetic matched what you expected for the price-point and materials, and that you enjoyed the website layout and the cut-size range. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“The quality is ok.... but could be better. Rucks up a fair bit on our landing and slides a fair bit in our hallway.”

Helpful Report

Posted 4 months ago

Hi Antony, Thanks for your review. We’re glad the quality is acceptable, though we’re sorry it could be better and that it’s snagging on your landing and sliding in the hallway. If you’d like, we can share tips to help reduce slipping or explore a solution if there’s a fault. Please share your order number and we’ll assist right away. Warm regards, Team Runrug

Posted 4 months ago

“Excellent company to do business with. Delivered quick, my runner looks very nice, good quality as well. Got other kitchen runners with you as yes very please.”

Helpful Report

Posted 4 months ago

Hi Linda, Thank you for the fantastic review! We’re thrilled to hear the runner looks nice and that you’re happy with the quality. Great to know you’re enjoying more kitchen runners with us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

Runrug is rated 4.7 based on 8,188 reviews