Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,633 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,633 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very happy with service”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that you're happy with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future! Best wishes, Team Runrug

Posted 3 months ago

“Excellent runner various sizes available which is great as not all other suppliers offer this range. Excellent quality and reverisable, would recomend quick delivery arrived before due date.”

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Posted 3 months ago

Hi June, Thank you for your fantastic review! We're delighted to hear that you found our range of sizes and the quality of our runners to your liking. It's great to know that our quick delivery made your experience even better. Your recommendation means the world to us! Warm regards, Team Runrug

Posted 3 months ago

“Good quality very reasonable prices and extremely quick delivery time’s definitely use again very good”

Helpful Report

Posted 3 months ago

Hi Ian, Thank you for your fantastic review! We're delighted to hear that you found our rugs to be of good quality and at reasonable prices. Quick delivery is something we pride ourselves on, and it's great to know it made a positive impression. We can't wait to see you again! Best wishes, Team Runrug

Posted 3 months ago

“Love the rug look great”

Helpful Report

Posted 3 months ago

Hi Nina, Thank you so much for your lovely review! We're delighted to hear that you love the rug and that it looks great in your space. Your satisfaction means everything to us, and we appreciate your support! Warm wishes, Team Runrug

Posted 3 months ago

“Had an issue with rug when delivered but had it sorted out immediately with no fuss … great customer service”

Helpful Report

Posted 3 months ago

Hi John, Thank you for your wonderful feedback! We're so glad to hear that we were able to resolve the issue with your rug quickly and without any hassle. Providing great customer service is our priority, and it's fantastic to know we delivered on that promise. We truly appreciate your kind words! Best wishes, Team Runrug

Posted 3 months ago

“Excellent service, arrived on time and in good condition, product is perfect and exactly as ordered”

Helpful Report

Posted 3 months ago

Hi Rachael, Thank you for your fantastic review! We're delighted to hear that you received excellent service and that your product arrived in perfect condition. It's wonderful to know it was exactly what you ordered! Your feedback is greatly appreciated, and we look forward to serving you again in the future. Best wishes, Team Runrug

Posted 3 months ago

“Really pleased with the runner I ordered. Very good quality, nice and thick and the perfect colour.”

Helpful Report

Posted 3 months ago

Hi Sara, Thank you for your wonderful review! We're so glad to hear that you're pleased with the quality and thickness of your runner, as well as the perfect color. Your satisfaction is incredibly important to us, and we appreciate your kind words! Warm regards, Team Runrug

Posted 3 months ago

“Great service and product”

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Posted 3 months ago

Hi David, Thank you for your glowing review! We're delighted to hear that you had a great experience with our service and product. Your satisfaction is what we strive for, and we truly appreciate your kind words! Warm wishes, Team Runrug

Posted 3 months ago

“Rugs are lovely but was charged twice for one and had to call a few times to sort it out. Delivery quick”

Helpful Report

Posted 3 months ago

Hi Yvonne, Thank you for taking the time to share your feedback. We're delighted to hear you love the rugs! However, we truly regret the inconvenience you faced with the double charge. This isn't the level of service we strive for, and we appreciate your patience in getting it resolved. If you need any further assistance or have any questions, please don’t hesitate to reach out. Warm regards, Team Runrug

Posted 3 months ago

“I ordered a stair runner and rods, but the runner was sent 2 inches wider than expected, so the rods no longer fit.”

Helpful Report

Posted 3 months ago

Hi Iuliia, Thank you for bringing this to our attention. I’m sorry to hear that the stair runner didn’t meet your expectations due to the width issue. I understand how frustrating this must be, especially when it impacts the fitting of your rods. Your feedback is incredibly valuable and helps us improve our products and service. I can see that this was an error by one of our partners and we are close to having this resolved for you. The replacement piece in the correct size has been shipped so should be with you very soon! Warm regards, Team Runrug

Posted 3 months ago

“Arrived quickly & good quality, looked like the photos”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your wonderful review! We’re delighted to hear that your rug arrived quickly and met your expectations in quality and appearance. It’s always our goal to provide a true representation of our products, so we’re glad to know you were pleased! We appreciate your support and hope to see you again soon. Warm regards, Team Runrug

Posted 3 months ago

“All good. Ease of selection, ordering, and delivery were customer friendly. Very happy with my Berber runners!”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for your lovely review! We're delighted to hear that you found the selection, ordering, and delivery process to be customer friendly. It’s wonderful to know you’re happy with your Berber runners! Your satisfaction is our top priority, and we appreciate your kind words. Warm regards, Team Runrug

Posted 3 months ago

“Delivered earlier than I thought and everything seemed to go smoothly. Thank you”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your kind review! We're delighted to hear that your order arrived earlier than expected and everything went smoothly. Your satisfaction is our priority, and we truly appreciate your support! Best wishes, Team Runrug

Posted 3 months ago

“Good communication and delivered in the stated time.”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your positive feedback! We're delighted to know that our communication and timely delivery met your expectations. Your satisfaction is our priority, and we appreciate your support! Warm regards, Team Runrug

Posted 3 months ago

“Very pleased with quality and service”

Helpful Report

Posted 3 months ago

Hi Tom, Thank you so much for your excellent review! We're thrilled to hear that you're pleased with both the quality of our products and the service you received. Your satisfaction is important to us, and we truly appreciate your support! Warm wishes, Team Runrug

Posted 3 months ago

“I ordered a hall runner you can order what length you need as I have a very long hallway. The runner is beautiful came rolled not too tight so it laid flat straight away. The price was excellent for the length of runner very happy with my purchase and would buy again from Runrug and recommend to friends”

Helpful Report

Posted 3 months ago

Hi Sharon, Thank you for your fantastic review! We're so pleased to hear that you found the perfect length for your hallway runner and that it arrived ready to use. Your satisfaction is what we strive for, and it's wonderful to know you would recommend us to friends. We truly appreciate your support and look forward to serving you again! Warm wishes, Team Runrug

Posted 3 months ago

“The rug was exactly as advertised and perfect for what I needed”

Helpful Report

Posted 3 months ago

Hi Nicky, Thank you for your wonderful review! We’re thrilled to hear that the rug was exactly what you were looking for. Your satisfaction brings us so much joy, and we truly appreciate your support! Warm regards, Team Runrug

Posted 3 months ago

“Beautiful well made runner. Brightened my hallway.”

Helpful Report

Posted 3 months ago

Hi Maureen, Thank you for your wonderful review! We're thrilled to hear that our runner has brightened your hallway and that you find it beautifully made. Your satisfaction means the world to us, and we truly appreciate your kind words! Best wishes, Team Runrug

Posted 3 months ago

“Amazing quality runner, delivered very quickly, would definitely recommend.”

Helpful Report

Posted 3 months ago

Hi Janet, Thank you for your amazing review! We're thrilled to hear that you're impressed with the quality of your runner and that it arrived quickly. Your recommendation means a lot to us, and we're grateful for your support! Warm regards, Team Runrug

Posted 3 months ago

“I like the rug. Timely delivery.”

Helpful Report

Posted 3 months ago

Hi William, Thank you for your wonderful review! We're thrilled to hear that you like the rug and that it arrived on time. Timely delivery is important to us, and we appreciate your kind words! Warm regards, Team Runrug

Posted 3 months ago

Runrug is rated 4.7 based on 7,633 reviews