Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,513 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent experience all round. Sadly, the company found our original order was damaged before sending so there was a delay while we waited for a replacement but the communication was excellent and a replacement was sent immediately once back in stock. As for the rug itself, we can't fault it. It's exactly what we wanted and the quality is excellent. It's one of the few places we found that could supply the length of rug we wanted. Excellent!”

Helpful Report

Posted 5 months ago

Hi Shaun, Thank you for your 5/5 review. We’re thrilled that, despite the initial damage to your original order, our communication and replacement process met your expectations, and that you’re happy with the rug’s quality and length. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Great quality rug at an excellent price that shipped fast. We are so happy with our purchase!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re thrilled you’re happy with the rug, great price, and fast shipping. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Great service. Delivered when expected.”

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Posted 5 months ago

Hi June, Thank you for your 5/5 review. We’re glad to hear you had great service and that delivery met your expectations. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Delivered my new hall runner quickly , nice quality,nice colour , looks a little darker than the picture but it's nice and cosy to walk on”

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Posted 5 months ago

Hi Susan, Thank you for your 5/5 review. We’re thrilled the hall runner arrived quickly and that you’re happy with the quality, colour, and coziness for walking on. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Exceptionally good service from ordering to delivery Hall Runners look superb”

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Posted 5 months ago

Hi Colin, Thank you for your 5/5 review. We’re thrilled you were pleased with the service from ordering to delivery and that the hall runners look superb. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Excellent quality, I purchased 2 hall runners one of which is 870cm long and they are perfect and look amazing”

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Posted 5 months ago

Hi Angela, Thank you for your 5/5 review. We’re thrilled to hear the hall runners are perfect and look amazing, especially the long 870 cm one. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Runrug is a brilliant company to deal with nothing is too much trouble regarding queries and returns if required. I have used them a few times and the quality delivery and prices are second to none delighted to reccomend them.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re thrilled you had a great experience with Runrug and that our team could help with queries and returns. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Good quality runner , good price and quick delivery and it looks great in my hallway.”

Helpful Report

Posted 5 months ago

Hi Andrew, Thank you for your 5/5 review. We’re thrilled you’re happy with the quality, price, and quick delivery, and that the runner looks great in your hallway. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Great deals on quality rugs. I only use Runrug now, the rugs are as you hope and delivery is quick. Please support this excellent company.”

Helpful Report

Posted 5 months ago

Hi Simon, Thank you for your 5/5 review. We’re thrilled you’re happy with our rugs, the quality, and the quick delivery. If you ever need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Timely delivery Exactly what we wanted Good quality and price and looks perfect Would definitely recommend and use again”

Helpful Report

Posted 5 months ago

Hi Dianne, Thank you for your 5/5 review. We’re thrilled the delivery was timely and that the rug met your expectations in quality, price, and appearance. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, Team Runrug

Posted 5 months ago

“Goods fine, delivery not so good which is a not uncommon problem. Underlay arrived without the runner, parcels got separated, bank holiday meant several days lost. Had to fit myself as the fitter had other work.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review and I’m sorry to hear about the delivery problems. A missing runner and delayed parcels can be frustrating, especially with the bank holiday. If you’d like, we can look into sending a replacement runner or discuss a goodwill option for the inconvenience. Please let us know how you’d prefer to proceed. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Absolutely love my order! Quality is great, no issues with delivery. Will be buying again.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re thrilled you love your order and that delivery was smooth. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Delivered safely and on time -- thank you !”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re glad your order was delivered safely and on time. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Quality stair runner at a reasonable price. Appears to be made of rugged hard wearing material and was a breeze to insatall. Will oder from Runrug again (although I suspect I won't have to as this should be the last installation I'll ever need). Thanks”

Helpful Report

Posted 5 months ago

Hi Mitch, Thank you for your 5/5 review. We're glad the stair runner was easy to install. If you need anything else in the future, we're here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Beautiful pattern and well made. We especially liked that we could specify the length. Would have liked to get it wider but it works well for what we needed”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 5/5 review. We're glad you liked the beautiful pattern and that you could specify the length. We do offer multiple widths, please let us know next time and we'll do what we can to help. Kind Regards, Team Runrug

Posted 5 months ago

“Easy process and quick delivery!”

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Posted 5 months ago

Hi Andres, Thank you for your 5/5 review. We're glad the process was easy and delivery quick. If you need anything else, we're here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Looks great, thanks”

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Posted 5 months ago

Hi There, Thank you for your 5/5 review. We're glad you think it looks great. If you need anything else, we're here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Excellent service”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 5/5 review. We're glad you had excellent service. If you need anything else, we're here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Fits perfect. Looks lovely. Slightly thin under bare feet but otherwise great”

Helpful Report

Posted 5 months ago

Hi Linda, Thank you for your review. We're glad the runner fits perfectly and looks lovely. If you’d like extra cushioning, you could add a rug underlay or consider a thicker range/style. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“We haven’t received our full order, that has been paid in full, and we had to cancel our stair runner installation. Run Rug is not getting back to us.”

Helpful Report

Posted 5 months ago

Hi There, We’re really sorry you haven’t received your full order and that this has impacted your stair runner installation. That’s not what we want for our customers. After speaking to you, you are now aware that we were closed for the UK Easter Bank Holiday and we weren't ignoring you. I believe we have now almost resolved this for you and the replacement runner should be with you early next week. Once you’ve received your replacement and are happy with everything, we’d really appreciate it if you would consider updating your review. It would mean a great deal to us. Many thanks in advance, and please don’t hesitate to reach out if you need anything further. Kind Regards, Team Runrug

Posted 5 months ago

Runrug is rated 4.7 based on 8,513 reviews