Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice runner. Colours as expected. Quality good for price. Efficient delivery.”

Helpful Report

Posted 5 months ago

Thank you for the wonderful 4-star review, Anne! We're thrilled to hear that you like the runner and that the colors met your expectations. It's great to know you found the quality to be good for the price, and we appreciate your comments on our efficient delivery. If you have any further feedback or if there's anything else we can assist you with, please let us know. Enjoy your new runner!

Posted 5 months ago

“The carpet runner that I ordered was apparently flawed. I learned this the day it was supposed to be delivered. I have requested a refund. I just received my hallway runner today December 4, 2024. The response to Iain's phone call was amazingly fast. However I am sad to say there is too much red in it so I will have to return it.”

Helpful Report

Posted 5 months ago

Thank you for your review, Corine! We sincerely apologize for the issues you encountered with your order, but over the moon we could resolve this for you! We're glad to hear our assistance was prompt; we strive to provide excellent support to our customers. We appreciate your feedback and understanding and hope we can assist you again the future!

Posted 4 months ago

“This is our second purchase after ten plus years. A huge range of colours and styles will suit everyone. The buying process was very easy and delivery bang on time.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Luke! We’re thrilled to hear that this is your second purchase with us after so many years. It’s great to know you found the buying process easy and that delivery was on point. If you need any assistance or have more feedback, feel free to reach out. Enjoy your new rug and the beautiful space it creates!

Posted 5 months ago

“Happy with the rugs, however I paid £5 for specific day delivery and the rugs were delivered the next day , despite me leaving a message and then calling . They were given to a neighbour I don’t really know, and it was uncomfortable having to go there on my own later that day”

Helpful Report

Posted 5 months ago

Thank you for your feedback and for the 4-star review! We’re glad to hear that you’re happy with the rugs. We sincerely apologize for the delivery confusion and understand how uncomfortable that must have been for you. We appreciate you bringing this to our attention, and we'll work on improving our delivery communication for the future. If there’s anything else we can assist you with, please feel free to reach out. Enjoy your new rugs!

Posted 5 months ago

“Happy to recommend this company my purchase went through without any problems at all.”

Helpful Report

Posted 5 months ago

Thank you for the wonderful 5-star review! We’re thrilled to hear that your purchase experience was seamless and that you’re happy to recommend us. Your support means a lot to us! If you ever have any questions or need assistance, don't hesitate to reach out. Enjoy your new items!

Posted 5 months ago

“Where is it? Not delivered.”

Helpful Report

Posted 5 months ago

Hi Roger, Thank you for sharing your concerns with us. I'm truly sorry to hear that your order hasn't arrived yet. I understand how frustrating this situation can be. We have just been looking through the tracking details for your order and it does show that our courier (DHL) attempted to deliver to you on both Wednesday and Thursday last week but you were unfortunately not available to receive the delivery. The good news is that looking at the details they are going to attempt to redeliver to you again today! Best wishes, runrug.com

Posted 5 months ago

“Excellent runner for our parquet flooring, co-ordinating colour shades too, true to internet picture. Excellent quality and delivered on time, in fact the earlier of the 2-day date.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Christine! We're so pleased to hear that the runner is a perfect match for your parquet flooring and that the quality has exceeded your expectations. It's great to know the delivery was ahead of schedule too! Your satisfaction truly means the world to us. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your beautiful new runner!

Posted 5 months ago

“Good carpets and very good service and arrived very quickly very happy with the product”

Helpful Report

Posted 5 months ago

Thank you so much for the amazing 5-star review, Jennifer! We're thrilled to hear that you are happy with the carpets and that our service met your expectations with a quick delivery. Your satisfaction is what we strive for, and we truly appreciate your feedback. If you need anything further or have any questions, don't hesitate to get in touch. Enjoy your new carpets!

Posted 5 months ago

“Good price. Good quality & prompt delivery.”

Helpful Report

Posted 5 months ago

Thank you for the excellent 5-star review! We're delighted to hear that you found our prices good, along with the quality and prompt delivery. Your feedback means a lot to us. If you need anything else or have any questions, please don't hesitate to reach out. Enjoy your purchase!

Posted 5 months ago

“Good value all wet well”

Helpful Report

Posted 5 months ago

Thank you for the great 5-star review, Clifford! We're glad to hear that you found good value in your purchase and that everything went well. Your positive feedback is truly appreciated. If you ever have questions or need assistance in the future, just let us know. Enjoy your new rug!

Posted 5 months ago

“Exactly as advertised. Dispatched and arrived seamlessly and quickly. Very happy.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review! We’re so pleased to hear that your experience was seamless and that you’re happy with your order. Your satisfaction is our priority, and we truly appreciate your kind words. If you need anything else or have any questions, feel free to reach out. Enjoy your new rug!

Posted 5 months ago

“We are very happy with the hall way runner we bought. Ordering was easy, choice very good, and delivery was excellent and on time .”

Helpful Report

Posted 5 months ago

Thank you so much for the fantastic 5-star review, Steven! We're thrilled to hear that you're happy with your hallway runner and that the ordering process, choice selection, and delivery all met your expectations. Your satisfaction means the world to us, and we appreciate your kind words. If you need anything else, feel free to reach out. Enjoy your new runner!

Posted 5 months ago

“Ordered a hallway runner and the anti slip material I am absolutely thrilled with both items. Feels lovely and plush on the feet. Great service too.”

Helpful Report

Posted 5 months ago

Thank you so much for the fantastic 5-star review, Elaine! We're absolutely delighted to hear that you're thrilled with your hallway runner and the anti-slip material. It’s great to know that they feel lovely and plush underfoot. We truly appreciate your kind words about our service as well. If you ever need anything else or have any questions, feel free to reach out. Enjoy your new items!

Posted 5 months ago

“We are delighted with the two rugs supplied. Adding warmth and character to the hallway.”

Helpful Report

Posted 5 months ago

Thank you so much for the wonderful 5-star review, Malcolm! We're thrilled to hear that you're delighted with your runners and that they are adding warmth and character to your hallway. Your satisfaction is incredibly important to us, and we’re here for any future needs you might have. Enjoy the cozy atmosphere they bring!

Posted 4 months ago

“Rug was exactly what l was looking for. Choose the exact size you need with a speedy delivery.”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Sue! We're thrilled to hear that the rug was exactly what you were looking for and that the delivery was speedy. Your satisfaction is our top priority, and we appreciate your feedback. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new rug!

Posted 5 months ago

“The runner is perfect, well made and it arrived earlier than expected.”

Helpful Report

Posted 5 months ago

Thank you for the wonderful 5-star review, Cheryl! We're so pleased to hear that the runner is perfect and well made. It's great that it arrived earlier than expected, too! Your satisfaction is incredibly important to us, and we appreciate your feedback. If you ever need anything else or have any questions, don’t hesitate to get in touch. Enjoy your lovely new runner!

Posted 5 months ago

“Great quality runner delivered next day thanks”

Helpful Report

Posted 5 months ago

Thank you for the fantastic 5-star review, Graham! We're delighted to hear that you received your runner the next day and that you’re happy with the quality. Your satisfaction means a lot to us, and we truly appreciate your feedback. If you have any questions or need assistance, feel free to reach out. Enjoy your beautiful runner!

Posted 5 months ago

“Rugs lovely exactly what I wanted and a very speedy delivery. Thank you.”

Helpful Report

Posted 5 months ago

Thank you for the amazing 5-star review! We're so glad to hear that the rug is exactly what you wanted and that the delivery was speedy. Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance in the future, don’t hesitate to reach out. Enjoy your lovely new rug!

Posted 5 months ago

“I absolutely love my runner and door mat,it looks exactly like the photo but the colors are more vibrant in person. The measurements were exact and the shipping was so quick.I am very pleased.”

Helpful Report

Posted 5 months ago

Thank you so much for the fantastic 5-star review, Robert! We’re delighted to hear that you love your runner and door mat, and that they exceeded your expectations in color and vibrancy. It’s great to know that the measurements were just right and that shipping was quick. Your satisfaction means everything to us! If you ever need anything else, don’t hesitate to reach out. Enjoy your beautiful new additions!

Posted 5 months ago

“Excellent service, quick and efficient, really pleased with what we ordered”

Helpful Report

Posted 5 months ago

Thank you for the wonderful 5-star review, Trevor! We’re so pleased to hear that you found our service quick and efficient, and that you’re happy with your order. Your satisfaction is what we strive for, and we truly appreciate your kind words. If there's anything else you need, don’t hesitate to get in touch. Enjoy your purchase!

Posted 5 months ago

Runrug is rated 4.8 based on 6,929 reviews