Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,518 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“The rug we purchased is thick and lies flat. Great value for the price. It arrived quickly. We had ordered a different rug originally that was out of stock for 3 months. Great customer service when I needed to switch to a different rug.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your 5/5 review. We’re really glad the rug is suitable, with quick delivery. It’s also great to hear the customer service helped when you needed to switch rugs. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Easy ordering process, good communication from Runrug and a prompt delivery. made for a good buying experience.”

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Posted 5 months ago

Hi, Thank you for your 5/5 review. We’re really glad you found the ordering easy, communication good, and delivery prompt. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“5* service all round.”

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Posted 5 months ago

Hi Mrs Payne, Thank you for your 5/5 review. We’re really glad you were happy with the service all round. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“the hallway runner was exactly what we needed, good quality and service.”

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Posted 5 months ago

Hi Daniel, Thank you for your 5/5 review. We’re really glad the hallway runner was exactly what you needed, with good quality and service. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“fast delivery well packaged and good quality”

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Posted 5 months ago

Hi Anne, Thank you for your 5/5 review. We’re really glad you’re happy with the fast delivery, secure packaging, and good quality. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Rug was delivered quickly as thought it would take longer. Good quality and fact it has rubber back means it does it slip easily. Very pleased with it.”

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Posted 5 months ago

Hi Miss Palmer, Thank you for your 5/5 review. We’re really glad you’re pleased with the rug and that the rubber back helps it stay in place. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Absolutely beautiful quality item with great customer service and updates throughout - highly recommended and I will certainly use again”

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Posted 5 months ago

Hi Tracy, Thank you for your 5/5 review. We’re really glad you loved the item and that you appreciated the updates and service. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Lovely quality rug and amazing customer service from Adelaide. Will be ordering other rugs soon”

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Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re really glad you loved the rug and that Adelaide provided amazing service. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Good selection of products, easy ordering, fast delivery, very nice quality, excellent value for money!”

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Posted 5 months ago

Hi Jeremy, Thank you for your 5* review. We’re really glad you have found what you were looking for. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 5 months ago

“Excellent”

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Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re really glad you had an excellent experience. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Good website with plenty of choice in styles, patterns and sizes. Rugs were despatched and delivered quickly.”

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Posted 5 months ago

Hi Terence, Thank you for your 5/5 review. We’re really glad you found lots of choice in styles, patterns and sizes, and that the rugs were dispatched and delivered quickly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“I’ve recently moved into a new property, and these runners immediately made it feel more comfortable and homely. I bought both a hall runner and a kitchen runner, and they work really well together while still suiting each space. The quality feels great, they stay flat without slipping, and they handle high-traffic areas easily. Fast delivery and a great price as well, really pleased with both and would definitely recommend.””

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Posted 5 months ago

Hi Andrew, Thank you for your 5/5 review. We’re really glad the hall and kitchen runners fit well together, stay flat, and hold up in high-traffic areas, with fast delivery and good value. They look great in your space! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Very pleased with the look and quality of that carpet. Will definately buy again. Thank you”

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Posted 5 months ago

Hi Wendy, Thank you for your 5/5 review. We’re glad you’re pleased with the look and quality, and we’ll be here if you need anything else. Kind regards, Team Runrug

Posted 5 months ago

“Choix varié, prix modérés et service rapide.”

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Posted 5 months ago

Bonjour Claude, Merci pour votre avis 5/5. Nous sommes ravis que notre choix varié, nos prix modérés et notre service rapide vous aient plu. Si vous avez besoin de quoi que ce soit d'autre, nous sommes à votre écoute. Bien à vous, Team Runrug

Posted 5 months ago

“I had samples sent to my house, picked one out and then ordered it and you sent me a different color of that rock. When I reached out, you guys said that the sample was marked wrong. I am going to use the rug, although it’s not what I wanted because I just can’t go through the return of it all.”

Helpful Report

Posted 5 months ago

Hi Shelley, We’re really sorry about the color mix-up with your order and that you’ve had to deal with this after the samples. That isn’t what we want for our customers. Please share your order number and a brief note of what happened, and we’ll arrange the correct color or discuss a suitable alternative as quickly as possible. If a return or exchange is needed, we’ll guide you through the process to keep it as smooth as we can. Thank you for your patience, and we’ll do our best to make this right. Warm regards, Team Runrug

Posted 5 months ago

“I ordered 2 runners of Ancient Gardens. Exceeded expectations in all aspects. Soft plush pile, sharp outlines of the pattern, beautiful design without blurred edges, laid flat within 3 days. Didn't need any type of carpet padding - was like walking on grass as soon as it was down. I don't know who likes it best, my husband or the cat.”

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Posted 5 months ago

Hi there, Thank you for your 5/5 review. We’re thrilled to hear the Ancient Gardens runners exceeded your expectations — from the soft plush pile to the crisp pattern and quick flatting. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Hopefully the issues I had have no been resolved and I look forward to receiving the replacement runner to match the rug. Thanks to their customer service department. The rug and runner in this style/colourway is very good quality at a great price. I do think the company should put it on their website that they have 2 colour ways in this particular design which differs according to the width you order. It would save a lot of confusion.”

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Posted 5 months ago

“Good communication and service.”

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Posted 5 months ago

Hi Lisa, Thank you for your 5/5 review. We’re glad the communication and service met your expectations. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Great selection and really easy to order what I wanted. Was able to order the exact size. The runner arrived quite quickly considering it's made to measure, and is even better than I was expecting. Beautiful thick carpet, so soft underfoot, lovely design and far too nice really to use as a runner in our hall. Beautifully finished. I'm really pleased with it and would definitely buy again from this company.”

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Posted 5 months ago

Hi Elizabeth, Thank you for your 5/5 review. We’re thrilled that you found the selection easy to order, that the exact size fit, and that the runner exceeded your expectations. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“The most important requirement was a hall runner that was non slip and this definately fulfilled that need. It looks good, arrived swiftly and lays flat on the floor. The ability to choose the size was excellent it was just a shame that both ends had not been cut straight, which made cutting to the correct length was very difficult”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your 4/5 review. We’re glad the non-slip performance, appearance, quick arrival, and size options met your needs. Sorry to hear the ends weren’t cut straight and that made trimming the length difficult. If you’d like, we can arrange a replacement or discuss a suitable remedy. Please let us know how you’d prefer to proceed. Kind regards, Team Runrug

Posted 5 months ago

Runrug is rated 4.7 based on 8,518 reviews