Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,185 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Happy with order and prompt delivery”

Helpful Report

Posted 4 months ago

Hi John, Thank you for your review. We’re glad you’re happy with the order and the prompt delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Runrug was very helpful with extra information. The runner arrived quickly and is exactly like in the pictures. It looks very smart and we're very happy. We heartily recommend Runrug.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your wonderful review. We’re delighted to hear the runner was helpful, arrived quickly, and matched the pictures. We’re glad you’re happy with it and appreciate your kind recommendation. Kind regards, Team Runrug

Posted 4 months ago

“Such fabulous runners, they look and feel very premium and I was so happy to have found your site. Will be ordering again thanks so much”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your wonderful review. We’re thrilled you’re happy with the runners and that you found our site. Looking forward to serving you again soon. Kind regards, Team Runrug

Posted 4 months ago

“We love our new stair runner. Great quality, price, and shipped so fast.”

Helpful Report

Posted 4 months ago

Hi Ann, Thank you for your kind words. We’re thrilled you love the stair runner, and that you’re happy with the quality, price, and speedy delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Exactly as shown. Lovely rug. Colours just what I wanted. Good price too.”

Helpful Report

Posted 4 months ago

Hi Christine, Thank you for your lovely review. We’re delighted the rug matched your expectations and that you’re happy with the colours and price. Kind regards, Team Runrug

Posted 4 months ago

“Easy to order and prompt delivery. Have used before.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for sharing your experience. We’re glad to hear the ordering was easy and delivery prompt, and that you’ve used us before. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Perfect delivered speedily rug feels good quality does the job I need or to do. Will use run rug for other parts of my home when required very happy 😊”

Helpful Report

Posted 4 months ago

Hi Catherine, Thank you for your review. We’re glad the rug arrived quickly and that you’re happy with the quality and its fit for what you need. We appreciate your plan to use Runrug for other parts of your home. Kind regards, Team Runrug

Posted 4 months ago

“they runners came in good time have had some before and they wear well look good”

Helpful Report

Posted 4 months ago

Hi there, Thanks for your review. We’re glad the runners arrived on time and are wearing well. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“From order to home very quick, DHL delivery excellent and a lovely runner in situ.”

Helpful Report

Posted 4 months ago

Hi Sarah, Thank you for your review. We’re glad the order to home was quick and the DHL delivery excellent, and that the runner sits well in situ. Kind regards, Team Runrug

Posted 4 months ago

“The hall runner rug is a beautiful addition to our home, it is very good quality and feels lovely underfoot.”

Helpful Report

Posted 4 months ago

Hi Clare, Thank you for your review. We’re delighted the hall runner rug is a beautiful addition, and that you find it of good quality and pleasant underfoot. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Delivery very good the anti slip underlay not good , rug still moves.”

Helpful Report

Posted 4 months ago

Hi Alan, Thank you for your review. We’re sorry to hear the anti-slip underlay isn’t preventing movement. We’d be glad to help. If you’d like, we can suggest an alternative underlay or arrange a swap to a more grip-focused option. Please let us know your preference and your order number so we can assist promptly. Kind regards, Team Runrug

Posted 4 months ago

“Just received my beautiful zebra print hall runner. Very fast & efficient service. Ordered Thursday & arrived just 2 days later. Well packaged, & just what I was looking for. Great quality at an affordable price. I’ve had many people say they love it too! I can only recommend this company. Don’t hesitate, just place your order, you will not be disappointed!”

Helpful Report

Posted 4 months ago

Hi Louise, Thank you for your wonderful review. We’re delighted the zebra print hall runner arrived quickly, was well packaged, and met your expectations. We appreciate your recommendation and are here if you need anything else. Kind regards, Team Runrug

Posted 4 months ago

“Late delivery but great quality and pattern. A little expensive for what i got.”

Helpful Report

Posted 4 months ago

Hi Linda, Thank you for sharing your feedback. We’re glad you love the quality and pattern, and we’re sorry the delivery was a bit late. We also appreciate your note on pricing. If there’s anything we can do to make future orders even better, please let us know. Kind regards, Team Runrug

Posted 4 months ago

“More than pleased with the hall runner rug. Very well sized to my instructions.”

Helpful Report

Posted 4 months ago

Hi Thelma, Thank you for the lovely review. We’re glad the hall runner rug is well sized to your instructions and you’re happier with it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Lovely runner, delivery very quick, this is about my 10th runner now, very pleased”

Helpful Report

Posted 4 months ago

Hi Malcolm, Thank you for the lovely review. We’re glad you’re happy with the runner and that the delivery was quick, and wow—10th runner! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“The long hallway runner we ordered is stunning. The colour is perfect, The lenth 19 ft is just right, Ordering was easy, Delivery in a couple of days, Will be 9rdering more soon.”

Helpful Report

Posted 4 months ago

Hi Peter, Thank you for the fantastic review. We’re thrilled the runner looks stunning, the colour is perfect, and the length is just right. Delighted ordering was easy and delivery quick — and we appreciate you planning to order more soon. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“I ordered an item and was informed it was out of stock immediately. Customer service offered a similar product that was available at no extra charge and shipped it immediately. Wonderful service. The runner we ordered works well in a commercial environment but is nothing I would want in my home. It is simply cut from a roll with no finish on the ends. I expected that but would want others to know it is a very practical offering at a fair price.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for the review. We’re glad we could resolve the stock issue with a suitable replacement at no extra charge and that the service was prompt. Noting your comment about the finish, we appreciate the heads-up and are here if you’d like any guidance on care or alternatives for home use. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“The carpet ws delivered on time and was exactly what we asked for. No complaints from me,thankyou”

Helpful Report

Posted 4 months ago

Hi Maurice, Thank you for the review. We’re glad the carpet was delivered on time and exactly what you asked for. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Great sevice pleased with order would definitely use again, not much more to say really 👍”

Helpful Report

Posted 4 months ago

Hi Lawrence, Thank you for the great review. We’re glad you’re pleased with the order and would definitely use us again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Easy to order, arrived quickly and good value for money”

Helpful Report

Posted 4 months ago

Hi Trish, Thank you for the lovely review. We’re glad you found it easy to order, the delivery quick, and the rug good value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

Runrug is rated 4.7 based on 8,185 reviews