Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,518 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,518 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rugs are fine but the wrong size was sent for one of the smaller ones and it was twice the length I needed! Counldn't be bothered to return it. Read orders more carefully!”

Helpful Report

Posted 5 months ago

Hi Rosemary, We’re really sorry about the sizing mix-up and the hassle it caused. That’s not what we want for our customers. Please share your order number and the details of the two rugs involved. A member of our team can review options for a replacement in the correct size or a refund, and we’ll arrange the return of the incorrect item if needed. Kind regards, Team Runrug

Posted 5 months ago

“Excellent rug and quality . Great service Thank you”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the rug and the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Had a mistake with my order (what was delivered was not what was ordered) but once that was reported to Runrug the customer service to fix the problem was really first class - the best I can remember. Well done to you Adelaide! Would not hesitate to order again from Runrug.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re glad the issue was resolved promptly and that you’re happy with the service, especially noting Adelaide’s assistance. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Super fast delivery and fantastic rugs”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you enjoyed the super fast delivery and the rugs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very nice rug, love the colour. It arrived quite quickly, well wrapped up.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you love the colour, and that the rug arrived quickly and well wrapped. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Quick delivery good communication with delivery details and quality products I love my new rug 5 stars ⭐⭐⭐⭐⭐ I would recommend people to use this trusted website for buying”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you had quick delivery, good communication about the delivery details, and that you’re happy with the quality of the rug. We appreciate your recommendation. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Great company. Good communication.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you found us communicative and that you had a positive experience with Runrug. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Brilliant service from Runrug. Best prices and specific sizes I could find online anywhere. The quality is also brilliant and I will most definitely be using this company again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re thrilled you found great prices, the specific sizes you needed, and that the quality was brilliant. We look forward to helping again in the future. Kind regards, Team Runrug

Posted 6 months ago

“I ordered a rug for our front room from Runrug. Unfortunately the rug was out of stock but Adelaide from Runrug customer service was absolutely brilliant. She sent me pictures of other similar rugs and I was able to select an alternative. This proved to be more expensive but Runrug kept to my original rug price. The new rug arrived and is great quality and beautiful colour. I also ordered a runner for the kitchen area which is also great quality and very easy to clean. Both products were very reasonably priced too. Very impressed with the customer care of this online company and will definitely be ordering from them again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your wonderful review. We’re thrilled to hear Adelaide helped you find an alternative rug at the right price and that both the rug and runner are of great quality and easy to maintain. We’re glad you’re happy with the service and will certainly pass your kind words on. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“The stair runner was recieved promptly. It is just what we ordered, and good quality. Just installing it now, so unable to comment on durability, but we are very satisfied with the product.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad the stair runner arrived promptly, is exactly what you ordered, and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Love my new kitchen runner. It's great, lays flat nicely and is good quality.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you’re enjoying the runner and that it lays flat and feels like good quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Beautiful runner.Have ordered large rug same design.Coming 9th April can't wait”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you love the runner and that you’ve ordered a large rug in the same design. We can’t wait for it to arrive on 9th April. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Good quality rug”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you think it’s a good quality rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Excellent service and product. Delivery was speedy. The runner was exactly how it was described and looked on the website. I’m pleased it’s stain resistant and reversible. I fitted it myself, despite being an almost 60 yr old lady, using with the guidance given and am thrilled with the results. Hoping with fingers crossed that I win the transformation competition”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you’re pleased with the service, the product, and the speedy delivery. It’s great to hear the runner meets your needs and that you could fit it yourself with the guidance provided. Fingers crossed for the transformation competition! Kind regards, Team Runrug

Posted 6 months ago

“quick delivery.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very pleased with my new runner, excellent quality, very reasonable price and quick free delivery. I ordered late Monday afternoon and it arrived before 12pm wednesday. Also good customer service, I initially ordered two by mistake, phoned customer service and it was dealt with in a efficient, friendly manner. Would recommend this company.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you’re pleased with the runner, the quality, price, and quick free delivery. It’s great to hear that our customer service was efficient and friendly when you needed to adjust your order. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Beautiful non slip runner .Looks great in my kitchen.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you’re happy with the beautiful non-slip runner and that it looks great in your kitchen. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Ideal for the kitchen as it’s a short depth so no tripping. Love the fact that it is wider than a usual runner and it comes in a very long length.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad the runner fits well in the kitchen, with its short depth, wider width, and long length. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Rug was received quickly and is just as advertised, good quality and looks great”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad the rug arrived quickly, is as advertised, and is of good quality and looks great. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Ordered 4 rugs. 2 smaller ones and then I put in another order for 2 more, one being a very long rug for a hallway. Very impressed with the service and quality of the rugs. Rugs look as photographed. The long rug needed to be made to order. Received the other rugs quickly to my address in Australia.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you’re impressed with the service, quality, and accuracy of the products, including the made-to-order long rug. It’s great to hear the other rugs arrived quickly to Australia. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 8,518 reviews