Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,185 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“We are extrememly pleased with our rubber backed runner. The colour fits in beautifully with our room. Thank you.”

Helpful Report

Posted 4 months ago

Hi Jennifer, Thank you for sharing your feedback. We’re thrilled to hear you’re extremely pleased with the rubber backed runner and that the colour fits in beautifully with your room. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Price, quality at an affordable price and arrived before time expected. Looks great”

Helpful Report

Posted 4 months ago

Hi Lee-Anne, Thank you for the fantastic 5-star review! We’re thrilled to hear you’re happy with the price, quality, and timely arrival, and that it looks great. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Just what I wanted, delivered quickly.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the product and that it was delivered quickly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Custom fit is a great option using them in my campervan. Quality a little ropey lots of loose tufts and binding isn’t great. We will see. Would try again as I got the size wrong by about 2cm but that’s my fault. Delivery good”

Helpful Report

Posted 4 months ago

Hi Nick, Thanks for sharing your feedback. We’re glad the custom fit option works for your campervan, and sorry to hear about the not-so-great bits with the quality. If you’d like, we can arrange a replacement or help with a return/refund for any items you’re not happy with. Also, if you want a hand with an accurate size for your next order, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Great service and quick shipping even when overseas.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you were impressed with our service and the quick shipping overseas. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Excellent service and excellent product”

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Posted 4 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled you found our service and product excellent. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Great, my rug is going nowhere on my wood floor...👍”

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Posted 4 months ago

Hi Mrs, Thank you for taking the time to share your feedback. We’re delighted to hear the rug stays securely on your wood floor. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Very good quality runner, which exceeded our expectations. It has made a real difference to our hallway.”

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Posted 4 months ago

Hi Barbara, Thank you for taking the time to share your feedback. We’re thrilled to hear the runner exceeded your expectations and has made a real difference in your hallway. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“My order was out of stock so I ordered a replacement and had no trouble getting a refund for the difference”

Helpful Report

Posted 4 months ago

Hi Morag, Thank you for taking the time to share your feedback. We’re glad to hear the replacement process and the refund for the difference went smoothly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Great quality and range. Liked being able to buy a sample first at effectively postage cost only.”

Helpful Report

Posted 4 months ago

Hi Trevor, Thank you for taking the time to share your feedback. We’re thrilled you’re happy with the quality and range, and that the sample option at postage-cost effectively worked for you. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Lovely rug, Perfect for my hall. Delivered within 2 days. Excellent service, thankyou.”

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Posted 4 months ago

Hi Ruth, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the rug for your hall, and that delivery was quick plus you found the service excellent. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Delivery was fast, the runner is really good quality, colour is spot on, lovely and soft under your feet, well pleased will buy again.”

Helpful Report

Posted 5 months ago

Hi Michael, Thank you for taking the time to share your feedback. We’re really pleased to hear the delivery was fast, the runner is of great quality, the colour matches, and it’s soft underfoot. We’re delighted you’re happy and would choose us again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Love the runners Look so beautiful on my stairs and hallway Very Happy”

Helpful Report

Posted 5 months ago

Hi Adelina, Thank you for taking the time to share your lovely feedback. We’re thrilled to hear you love the runners and that they look beautiful on your stairs and hallway. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Superb quality and service 5 star, will use again.”

Helpful Report

Posted 5 months ago

Hi Roy, Thank you for taking the time to share your feedback. We’re thrilled to hear you found the quality superb and that you were pleased with the service. We look forward to assisting you again in the future. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Great great quality and fantastic service”

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Posted 5 months ago

Hi Melanie, Thank you for taking the time to share your feedback. We’re thrilled you’re happy with the great quality and fantastic service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 4 months ago

“Bought two small runners and they are decent quality for my purpose. I was offered a discount for first time buyer on your site, but it was not honored for some reason nor could I put in any code. Very confusing and probably won’t use your site again.”

Helpful Report

Posted 5 months ago

Hi John, Thanks for sharing your experience. We’re glad the runners are decent quality for your needs, but we’re sorry the discount issue was confusing and not honored. The discount should automatically be applied to all orders automatically on our site, with no need to enter a code at the basket page. If you would be kind enough to contact us using help@runrug.com with your order information we can gladly look into this for you. Warm regards, Team Runrug

Posted 5 months ago

“Great selection, prices, options and service. I couldn't have found a better source for my needs.”

Helpful Report

Posted 5 months ago

Hi Bruce, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with our selection, prices, options, and service, and that you found us to be a great source for your needs. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“I ordered a stair runner and section of carpet to match, for my daughters house, I thought the price was very reasonable and customer service contact in respect of delivey was superb. I would certainly have no hesitation of being a returning customer.”

Helpful Report

Posted 5 months ago

Hi Stephanie, Thank you for sharing your feedback. We’re thrilled you found the stair runner and carpet section reasonably priced and that our delivery service met your expectations. We’d be delighted to welcome you back as a returning customer. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Bought as kitchen runner to add a bit of warmth to north facing kitchen. As described on website, looks great & fast delivery. Well pleased”

Helpful Report

Posted 5 months ago

Hi Lee, Thank you for sharing your feedback. We’re really glad to hear the kitchen runner adds warmth, matches the description, and that delivery was fast. Delighted you’re well pleased. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Ordering was easy online, speedy delivery and well-made rug. Will recommend to friends and family and will order again.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear ordering was easy, delivery was speedy, and you’re happy with the rug. We appreciate your recommendations and look forward to serving you again. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

Runrug is rated 4.7 based on 8,185 reviews