Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,994 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,994 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Arrived in time and great value”

Helpful Report

Posted 4 months ago

Hi Roy, Thank you for your great review! We’re thrilled it arrived on time and offered great value. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 months ago

“Great quality and price”

Helpful Report

Posted 4 months ago

Hi Janet, Thank you for your great review! We’re thrilled you’re happy with the great quality and price. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 months ago

“The only thing I can say about it is its well worth the money in fact it looks great.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your great review! We’re thrilled you’re happy with the rug and that it’s well worth the money. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 months ago

“Easy to use website and clear instructions with good pictures of your product.”

Helpful Report

Posted 4 months ago

Hi Paul, Thank you for your great review! We’re thrilled you found the website easy to use and the instructions clear with good pictures. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 months ago

“Quality rug. Exceptional service.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your great review! We’re thrilled you’re happy with the rug and the service. If you need anything else, just let us know. Warm regards, Team Runrug

Posted 4 months ago

“Bought rubber backed 80 cm wide runner to fit from outside of a door to under armchairs and found a tendency to ruck up after wiping feet on mat that goes over runner. I need to find an object to stop runner moving by door.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your insightful review! We're glad to hear that you appreciate the rubber-backed runner. We understand that movement can be an issue and we recommend trying non-slip rug pads or weights to help keep it in place. Your feedback is invaluable to us! Warm regards, Team Runrug

Posted 4 months ago

“Runrug have not been much help with my return”

Helpful Report

Posted 4 months ago

Hi Michael, Thank you for reaching out and sharing your experience with us. We're sorry to hear that you've faced difficulties with your return. I can see a more recent message from yourself advising that your local Asda store had advised that they do not offer this service, for which we can only apologise. Of course we can only act on the information provided to us by Asda which is that all of their stores accept returns. A member of our team will be in touch today to advise on other options that we can have so that we can support. Warm regards, Team Runrug

Posted 4 months ago

“Excellent service and products”

Helpful Report

Posted 4 months ago

Hi Anthony, Thank you for your excellent review! We're thrilled to hear that you were satisfied with our service and the products. Your support means a lot to us! Warm regards, Team Runrug

Posted 4 months ago

“I found this company provided a great service. Timely delivery and the quality of the rugs are great. Really impressed”

Helpful Report

Posted 4 months ago

Hi Susan, Thank you for your wonderful review! We're so pleased to hear that you enjoyed our service and are impressed with the quality of our rugs. Your kind words truly motivate us to keep doing what we love! Warm regards, Team Runrug

Posted 4 months ago

“Great Quallty. Quick Shipment”

Helpful Report

Posted 4 months ago

Hi Carl, Thank you for your great review! We're thrilled to hear that you found the quality to be excellent and appreciated the quick shipment. Your satisfaction is our priority! Warm regards, Team Runrug

Posted 4 months ago

“Extremely pleased with the quality. The runners arrived in a timely manner, which was a pleasant surprise, since they were shipped from the United Kingdom. I wish the company offered services to bind the raw edges. We had to find someone local to do that for us. I'm confident the runners with service us well in the years to come.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your fantastic review! We're delighted to hear that you're pleased with the quality and that the runners arrived promptly from the UK. We appreciate your feedback regarding the binding service, and we'll definitely consider it for the future. We're confident that your runners will serve you well for years to come! Warm regards, Team Runrug

Posted 4 months ago

“Shipping was so fast. The rug is beautiful - looks just like it does online. Very happy.”

Helpful Report

Posted 4 months ago

Hi Lisa, Thank you for your amazing review! We're thrilled to hear that you found the shipping fast and that the rug looks just as beautiful in person as it does online. Your satisfaction means everything to us! Warm regards, Team Runrug

Posted 4 months ago

“Very good quality and delivery service”

Helpful Report

Posted 4 months ago

Hi Terence, Thank you for your wonderful review! We're so pleased to hear that you are happy with the quality and delivery service. Your satisfaction truly means a lot to us! Warm regards, Team Runrug

Posted 4 months ago

“Very happy with this underlay, the rug I purchased some time ago did not stay in place but this underlay has done the job, perfect. Would I buy again - yes - highly recommended.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your wonderful review! We're so glad to hear that the underlay has made a positive difference and keeps your rug in place. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 4 months ago

“Stunning stair runner, great value, next day delivery which was great as we were on a tight schedule. Great that it comes in length increments so no joining required.”

Helpful Report

Posted 4 months ago

Hi Sarah-jane, Thank you for your fantastic review! We're delighted to hear that you love the stunning stair runner and found great value in it. It's great to know that our next day delivery helped you meet your tight schedule. We appreciate your feedback on the length increments as well! Warm regards, Team Runrug

Posted 4 months ago

“Not really that great quality it's slippy and very small”

Helpful Report

Posted 4 months ago

Hi Bev, Thank you for your feedback. We're sorry to hear that the rug did not meet your expectations in terms of quality. We do offer a range of products with an anti slip backing, although the range you have selected does have a hessian back - we can support with additional anti slip underlay if needed though! Looking at your order I can see that the piece of our product you have ordered is our 30cm long doormat size option, as we cut the products to suit your exact size. If you would be kind enough to reach out to our team using help@runrug.com we will gladly support with finding you the perfect size for your home. Warm regards, Team Runrug

Posted 4 months ago

“Great returns service”

Helpful Report

Posted 4 months ago

Hi Mark, Thank you for your fantastic review! We’re so pleased to hear that you found our returns service to be great. Your feedback is invaluable to us! Warm regards, Team Runrug

Posted 4 months ago

“Really pleased with my hall runner quality was what it said on the sample nice and thick Thank you”

Helpful Report

Posted 4 months ago

Hi Yvonne, Thank you for your lovely review! We're so glad to hear that you are pleased with the quality of your hall runner and that it met your expectations. Your satisfaction is very important to us! Warm regards, Team Runrug

Posted 4 months ago

“Excellent customer service and timely response.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your wonderful review! We’re delighted to hear that you had an excellent experience with our customer service and found our response timely. It means a lot to us! Warm regards, Team Runrug

Posted 4 months ago

“Very fast delivery......excellent value...and good quality.”

Helpful Report

Posted 4 months ago

Hi Trevor, Thank you for your amazing review! We’re thrilled to hear that you received your order quickly and found great value and quality in it. Your satisfaction means the world to us! Warm regards, Team Runrug

Posted 4 months ago

Runrug is rated 4.7 based on 7,994 reviews