Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,873 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The support I received from runrug was runrug was first class. In case you don't know, runrug will cut your order for stair runners into individual steps abd replace the cut edges with beautiful seams! I will surely be purchasing from them again. Super fast processing of order and fast shipping as well! For my project it was just an old basement staircase. I wanted to hide as much as the old beat up wood as possible so mine example to not the traditional look for using a stair runner on the open stairs or the platform as I went wider than normal tocover as much as the walking service as possible.”

Helpful Report

Posted 3 weeks ago

Hi Kirk, Thank you for your review. We’re thrilled to hear you had a first-class experience and that the custom cutting and seams met your needs. We look forward to assisting with your next order. Kind regards, Team Runrug

Posted 3 weeks ago

“Very nice rug great quality and price”

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Posted 3 weeks ago

Hi Derek, Thank you for your review. We're thrilled you’re happy with the rug and that you found great quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Really pleased. The quality of the runner is excellent for a reasonable price and the delivery was fast. I will be returning should I need another runner in the future.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. We’re thrilled you’re pleased with the runner’s quality and the fast delivery. We’d be happy to help you again if you need another runner in the future. Kind regards, Team Runrug

Posted 3 weeks ago

“Great place to find beautiful, high quality runners. We got a stair runner and are very happy with it. Very well made and looks beautiful in our home!”

Helpful Report

Posted 3 weeks ago

Hi Marilyn, Thank you for your review. We’re thrilled to hear you’re happy with the stair runner and that it’s beautiful in your home. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Bought one rug and liked it so much i ordered another”

Helpful Report

Posted 3 weeks ago

Hi Jessie, Thank you for your review. We’re thrilled you loved the rug enough to order another! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“We got a 30 ft sticky backed runner for our hallway and we are very happy with it. It rests on and protects the hardwood floor underneath. We have 4 dogs that regularly run up and down the hall and have so far (two weeks later) failed to dislodge it.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. We’re thrilled to hear you’re happy with the 30 ft sticky-backed runner and that it protects your hardwood floor, even with four dogs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“There were a few things that needed addressed along the way. They were, and all was taken care of in a timely manner. The customer service was exceptional. I would buy again and recommend them.”

Helpful Report

Posted 4 weeks ago

Hi Troy, Thank you for your review. We’re glad to hear everything was addressed in a timely manner and that our customer service was exceptional. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Buying anything on line can be difficult, the pictures don't always match the item, in color and design. Not so with Runrun, spot on with all the rugs I have bought thru them over the years. I go to their website first when I'm shopping for rugs.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your review. We’re thrilled to hear Runrun has consistently met your expectations and that you trust us for rug needs. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Beautiful rug, excellent quality, great value. 10/10”

Helpful Report

Posted 4 weeks ago

Hi Linda, Thank you for your review. We’re thrilled to hear you’re happy with the rug and that you find it excellent quality and great value. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Good quality, exactly as pictured on the web site. Would purchase again.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your review. We’re glad to hear the quality matched the picture and that you’d purchase again! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Excellent website so easy to plan requirements, good communication and fast delivery. I have never fitted a carpet runner before, so the instructional videos on the website were an excellent guide. I’m really pleased with the result.”

Helpful Report

Posted 4 weeks ago

Hi Antony, Thank you for your fantastic review. We’re delighted the website was easy to use, the communication was good, and the delivery was fast. Great to hear the instructional videos helped you fit the carpet runner and that you’re pleased with the result. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“This rug is exactly what I was looking for. The color, style and thickness reflected what I saw online. I loved the ability to select the width and length of the carpet.”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your review. We’re thrilled to hear the rug matches what you saw online and that you appreciated the customization options. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Easy to use website and delivery was on time”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your review. We’re glad to hear the website was easy to use and the delivery was on time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“excellent quality and efficient service”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for your review. We’re thrilled to hear you found the quality excellent and the service efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“I absolutely love my new rug This company are so good to deal with 10 out of 10 Runrug 👏👏👏”

Helpful Report

Posted 4 weeks ago

Hi Patricia, Thank you for your review. We’re delighted you love your new rug and that you found dealing with us easy. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Very easy to do business with you, good quality product, arrived as advised.”

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Posted 1 month ago

Hi Michell, Thank you for your review. We’re delighted you found it easy to do business with us, and that you’re happy with the product and delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Initially had problems (with delivery company website) but Runrug staff were excellent and nice to find a quality product at reasonable price and a company and staff who care about people. Well done.”

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Posted 1 month ago

Hi Megan, Thank you for your review. We’re really glad our team could help and that you’re happy with the quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Colours lighter than advertised but otherwise good.”

Helpful Report

Posted 1 month ago

Hi Elise, Thank you for your review. We’re glad you’re happy overall, and we’re sorry the colours were lighter than advertised. If you’d like any assistance or have questions, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Very happy with my purchase. Good quality and as picture on line”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you’re happy with your purchase and that the quality matches the online picture. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Very happy with quality of rug Delivered on time and of good quality”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your review. We’re glad you’re happy with the quality and that it was delivered on time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 7,873 reviews