Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,873 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service. Goods well packaged.”

Helpful Report

Posted 1 year ago

Hi Susan, Thank you for your kind review! We're glad to hear that you appreciated our quick and efficient service and that your goods arrived well packaged. Your satisfaction is important to us, and your feedback motivates us to keep improving. We look forward to serving you again in the future! Thank you, Runrug

Posted 1 year ago

“I was impressed with the quick shipping. I was disappointed in the color. I thought it would be more grey than black. I attempted to exchange, but your system makes that very difficult. I had to send an email because there is no phone no. found to find out how I do an exchange, rather than just a return”

Helpful Report

Posted 1 year ago

Hi Deborah, Thank you for your feedback! We're glad to hear you were impressed with the quick shipping. We understand how important it is to receive the correct color, and we're sorry to hear that the rug didn't meet your expectations in that regard. We appreciate your comments about our exchange process and will certainly take them into consideration for improvements. Please feel free to reach out via email anytime for assistance—we're here to help! Thank you for choosing Runrug, and we hope to serve you better in the future. Best, Runrug

Posted 1 year ago

“Only one comment the second rug ordered from you turns out to be a lot darker than we ordered and picture on your websit”

Helpful Report

Posted 1 year ago

Hi Clive, Thank you for your feedback. We're sorry to hear that the rug appears darker than expected. While we do our best to ensure our website images are as accurate as possible, variations can sometimes occur due to lighting and screen settings. If you'd like to discuss this further, please reach out to our team—we’d be happy to help in any way we can. Your satisfaction is important to us, and we appreciate your support! Help@runrug.com Thank you, Runrug

Posted 1 year ago

“Very efficient dispatch service. Informative to date.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind review! We're pleased to hear you found our dispatch service efficient and informative. If there's anything else we could have done for that all important 5th star, please let us know! We appreciate your support! Thank you, Runrug.

Posted 1 year ago

“Good quality rugs, unfortunately didn't suit, so returned. Seamless process and refund sorted.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for leaving us a review! We're really sorry you didn't like your rug in the space it was intended for. However, we're happy that our team could help and that the returns process was seamless. We hope to see you again in the future. Thanks again! Runrug.com

Posted 1 year ago

“Lovely rug but won’t lie flat. Any suggestions?”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review, Nina! We appreciate your feedback about the rug not lying flat. Sometimes, trying a bit of double-sided carpet tape or placing some heavy books on the corners can help it settle down nicely. We want you to enjoy your rug to the fullest! If these dont work for you, please could you contact our CX team using helpuk@runrug.com and we will happily look to advise further! If you have any more questions or need assistance, feel free to reach out. Happy decorating!

Posted 1 year ago

“Lovely rug. I was advised that I would get an email advising me that the rug was on it's way and I would be able to track it. This did NOT happen and it was fortuitous that I was actually in at home when the rug arrived. This is the only complaint I have everything else was fine.”

Helpful Report

Posted 1 year ago

Thank you for your review, J! We’re so glad you love the rug, but we sincerely apologize for the lack of tracking updates. We appreciate your understanding and are thrilled it arrived right when you were home. Your feedback is invaluable, and we will make sure to look into improving our communication. If you have any further questions or need assistance, feel free to reach out! Enjoy your lovely rug!

Posted 1 year ago

“Very helpful staff thanks to Joe was super helpful”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 4-star review, Steven! We’re pleased to hear that our staff, especially Joe, made a positive impact on your experience. We’re always here to help and strive to provide excellent customer service. If you have any more feedback or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Very pleased with rug and purchase,all easy and efficient”

Helpful Report

Posted 1 year ago

Thank you for the wonderful review, Gillian! We're so pleased to hear that you're happy with your rug and that your purchasing experience was smooth and efficient. Your feedback is invaluable to us as we continually strive to provide top-notch service. If there's anything else we can assist you with or if you have any suggestions, please feel free to let us know. Enjoy your lovely new rug!

Posted 1 year ago

“Fast shipping but the rug came with a large stain.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Vanessa! We’re glad to hear that you appreciated the fast shipping. However, we sincerely apologize for the stain you found on your rug. This is not the standard we aim for, and we appreciate you bringing it to our attention. If you haven't already, please contact our Customer Care Team at help@runrug.com, and our friendly team will be sure to assist you! We hope to resolve this for you soon!

Posted 1 year ago

“Exceeded my expectations. Soft and easy to maintain”

Helpful Report

Posted 1 year ago

Thank you for the great 4-star review, Syven! We're thrilled to hear that our rug exceeded your expectations and that you find it soft and easy to maintain. Your feedback is invaluable, and we’re here to assist you whenever you need. Enjoy your new rug!

Posted 1 year ago

“Pleased with the runners”

Helpful Report

Posted 1 year ago

Thank you for the great 4-star review, Yvonne! We're pleased to hear that you're happy with your runners. Your feedback is important to us, and we’re always striving to improve. If there's anything more we can do to make your experience even better, just let us know. Enjoy your runners!

Posted 1 year ago

“Does what it says. Doesn't move on the floor”

Helpful Report

Posted 1 year ago

Thank you for your excellent 4-star review, Joan! We're glad to hear that the rug does exactly what you expected and stays in place on the floor. If you have any further feedback or need assistance, feel free to reach out. Enjoy your rug!

Posted 1 year ago

“Lovely mat/runner but v expensive for size so quite disappointed really”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review, Nicholas! We’re glad to hear you like the mat/runner, though we understand your concerns about the price. We’re committed to providing high-quality products and we appreciate your feedback as it helps us continually improve. If you have any questions or need assistance, please feel free to reach out. Enjoy your new mat!

Posted 1 year ago

“Nice runner. Colours as expected. Quality good for price. Efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 4-star review, Anne! We're thrilled to hear that you like the runner and that the colors met your expectations. It's great to know you found the quality to be good for the price, and we appreciate your comments on our efficient delivery. If you have any further feedback or if there's anything else we can assist you with, please let us know. Enjoy your new runner!

Posted 1 year ago

“The carpet runner that I ordered was apparently flawed. I learned this the day it was supposed to be delivered. I have requested a refund. I just received my hallway runner today December 4, 2024. The response to Iain's phone call was amazingly fast. However I am sad to say there is too much red in it so I will have to return it.”

Helpful Report

Posted 1 year ago

Thank you for your review, Corine! We sincerely apologize for the issues you encountered with your order, but over the moon we could resolve this for you! We're glad to hear our assistance was prompt; we strive to provide excellent support to our customers. We appreciate your feedback and understanding and hope we can assist you again the future!

Posted 1 year ago

“Happy with the rugs, however I paid £5 for specific day delivery and the rugs were delivered the next day , despite me leaving a message and then calling . They were given to a neighbour I don’t really know, and it was uncomfortable having to go there on my own later that day”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for the 4-star review! We’re glad to hear that you’re happy with the rugs. We sincerely apologize for the delivery confusion and understand how uncomfortable that must have been for you. We appreciate you bringing this to our attention, and we'll work on improving our delivery communication for the future. If there’s anything else we can assist you with, please feel free to reach out. Enjoy your new rugs!

Posted 1 year ago

“Very pleased with my rug I love the colours and it looks lovely in my hall. Thankyou so much, excellent delivery service.”

Helpful Report

Posted 1 year ago

Thank you for the lovely 4-star review, Georgina! We're so pleased to hear that you love the colors of your rug and how it looks in your hall. It's great to know our delivery service met your expectations. If there's anything more we can do to make your experience even better, please don't hesitate to reach out. Enjoy your beautiful rug!

Posted 1 year ago

“Great website, easy to order, runner arrived quickly and on time.”

Helpful Report

Posted 1 year ago

Thank you for your great 4-star review! We're delighted to hear that you found our website easy to navigate and that your runner arrived quickly and on time. Your feedback is important to us, and we’re always striving to improve. If there's anything we can do to make your experience even better next time, just let us know. Enjoy your new runner!

Posted 1 year ago

“Id love to see a British company do well here and you have a GREAT product, so here’s some feedback: - use better/higher grade plastic/cardboard wrapping - the one you are using is too flimsy for deliveries going through multiple hubs - change measurements on line to 27.5” wide (it’s more accurate) - if it’s not there already add water/bleach care to your website . Great selling point it’s so easy to clean - amplify that when you buy one rug you get two design options . Noted website says reversible. - when there’s a problem don’t lead with excuses - lead with solutions ! Glad that it all came together at the end.”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review! We're genuinely grateful for your feedback and are delighted to hear that you love our product. We take your suggestions on board regarding our packaging and measurements – these insights are invaluable as we strive to improve. We're also glad you mentioned the cleaning aspect; we aim to highlight how easy our rugs are to maintain. Your point about showcasing the reversible designs is well taken, and we’ll work on that. Lastly, we appreciate your advice on how to handle concerns—customer solutions are our priority! Thanks again for your support of a British company, and we hope to serve you even better in the future!

Posted 1 year ago

Runrug is rated 4.7 based on 7,873 reviews