Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,383 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great rug , good robust quality for what I wanted . Just one gripe. The rug was rolled tightly with the backing on the outside which meant the rug would not lay flat . Just roll them with the top side on the outside of the roll so that on upwrapping it doesn’t pull up at the corners. My rug has a stong gel backing and it’s rather stiff . It rolled around like a cylinder when I unfolded it and took days to lie flat.”

Helpful Report

Posted 9 months ago

Hi Theresa, Thank you for your valuable feedback! We're delighted to hear that you’re pleased with the quality of your rug. We appreciate your suggestion regarding the rolling method, and we’ll certainly take it into consideration to improve our packaging. Your input really helps us enhance our customer experience! Warm regards, Team Runrug

Posted 9 months ago

“rug was cut 4' x 271/2, not 28" as requested”

Helpful Report

Posted 9 months ago

Hi there, Thank you for your feedback! We're sorry to hear that the rug you received didn't match the requested size. We understand how important it is to get things just right. If there's anything we can do to address this for you, please don't hesitate to reach out. Your satisfaction is important to us! Warm regards, Team Runrug

Posted 9 months ago

“Very good condition only problem rug arrived tightly rolled taking time to get it to lie flat even after weighting each end it still turns up creating a trip hazzard”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback! We're glad to hear that you found the rug in very good condition. We understand that receiving it tightly rolled can be a bit challenging, and we appreciate your patience as you work to get it to lie flat. Your safety is important to us, so we hope it settles down soon. If you have any further concerns, please don’t hesitate to reach out to us. Warm regards, Team Runrug

Posted 10 months ago

“What you see is what you get. Goodhonest selling on here. I'm a happy shopper. Reasonable pricing too.”

Helpful Report

Posted 10 months ago

Hi Lisa, Thank you for your kind review! We’re so glad to hear that you found our selling practices honest and the pricing reasonable. It's wonderful to know you're a happy shopper with us! Warm regards, Team Runrug

Posted 10 months ago

“Good service and fast delivery, just like to say, I ordered grey, the wrapping said grey, but as far as I'm concerned its blue.”

Helpful Report

Posted 10 months ago

Hi Peter, Thank you for your feedback! We're glad to hear you had a good experience with our service and delivery. We appreciate your input regarding the color, and we’ll make sure to look into this to avoid any confusion in the future. Your satisfaction is important to us! Warm wishes, Team Runrug

Posted 10 months ago

“Very quick service and delivery”

Helpful Report

Posted 10 months ago

Hi Hazel, Thank you for your great review! We're delighted to hear that you experienced quick service and delivery. It’s our priority to keep things fast and efficient for our customers, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 10 months ago

“Delivered on time and as expected. Lovely looking rug. A few pulls that had to be pushed in hence 4 stars. Very pleased overall. Thank you”

Helpful Report

Posted 10 months ago

Hi Pamela, Thank you for your lovely review! We're delighted to hear that your rug arrived on time and looks beautiful. We're sorry to hear about the few pulls, but it's great to know you're still pleased overall. Your support means a lot to us! Warm regards, Team Runrug

Posted 10 months ago

“Looks lovely now that it is laid. Did arrive with a pull on the side which required carpet tape on the back. Annoying but not enough to send it back. Decent value.”

Helpful Report

Posted 10 months ago

Hi Alan, Thank you for your review! We're delighted to hear that your rug looks lovely once laid out. We're sorry to hear about the pull on the side, but we appreciate your understanding. It's great to know you find it decent value! Best wishes, Team Runrug

Posted 10 months ago

“Runner good, customer service good, delivery very poor.”

Helpful Report

Posted 11 months ago

Hi George, Thank you for your feedback! We're glad to hear that you liked the runner and our customer service. We're sorry to learn that your delivery experience wasn't up to our usual standards. Your insights are invaluable to us as we work to improve. We hope to serve you better in the future! Warm regards, Team Runrug

Posted 10 months ago

“Got a wrong size delivered first but it was quickly sorted and a new hallway runner sent out. Very good service and quality product. 4 out of 5 for sending wrong size.”

Helpful Report

Posted 11 months ago

Hi Graham, Thank you for your review and feedback! We're glad to hear that our team quickly sorted out the size issue for you, and that you’re happy with the service and product quality. We appreciate your understanding and hope to provide you with an even better experience next time! Best wishes, Team Runrug

Posted 11 months ago

“Good communication and delivered in the stated time.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for your positive feedback! We're delighted to know that our communication and timely delivery met your expectations. Your satisfaction is our priority, and we appreciate your support! Warm regards, Team Runrug

Posted 11 months ago

“Had a few weeks delay after ordering as supplier found a fault with the runner batch. However I was contacted promptly and provided options. I chose to wait for a new batch which was subsequently delivered within the time specified and i'm pleased with the runner. Would use Runrug again.”

Helpful Report

Posted 11 months ago

Hi there, Thank you for taking the time to share your experience! We’re glad our team was able to keep you informed throughout the process and that you're pleased with your runner. Your understanding during the delay is greatly appreciated, and we look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 11 months ago

“great rug. looks good”

Helpful Report

Posted 1 year ago

Hi Michael, Thank you for your great review! We're so glad to hear that you love the rug and that it looks good in your space. Your satisfaction is important to us, and we hope it brings you joy for years to come! Warm regards, Team Runrug

Posted 1 year ago

“This rug is beautiful. Just keep in mind it is a runner and will only have the border on the sides. Not the ends. A little disappointing, but it’s beautiful.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your lovely review! We're so glad to hear that you find the rug beautiful. We appreciate your understanding about the border design, and we're sorry it wasn't exactly what you expected. Your feedback is invaluable to us, and we hope the rug brings you joy in your space! Warm regards, Team Runrug

Posted 1 year ago

“Quick and easy to order”

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Posted 1 year ago

Hi Anthony, Thank you for your kind review! We're delighted to hear that you found ordering quick and easy. Your feedback is invaluable to us, and we appreciate your support! Best wishes, Team Runrug

Posted 1 year ago

“Unfortunately I received the wrong coloured runner, but they were very helpful with advice about rerturning it and a replacement was sent. I have had runrug runners before and found them very hard wearing.”

Helpful Report

Posted 1 year ago

Hi Jeanne, Thank you for your understanding and for taking the time to share your experience! We're glad to hear that our team was able to assist you with the return process and that you have found our runners to be hard-wearing in the past. We appreciate your support and hope you enjoy your replacement runner! Warm regards, Team Runrug

Posted 1 year ago

“Quite good quality Rug colour seems to match my carpet. The size was a bit of a problem so I put it down by my patio door. Not where it should have originally supposed to go.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you found the quality of the rug up to your expectations and that the color complements your carpet. We understand that sizing can sometimes be a challenge, but we're happy you found a suitable spot for it by your patio door. If you need any further assistance, feel free to reach out! Warm regards, Team Runrug

Posted 1 year ago

“I ordered the wrong size . I ordered a rug instead of a runner.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for your review! We understand that ordering the wrong size can be frustrating, but we’re here to help you with whatever you need. If you have any questions or need assistance with your order, please don't hesitate to reach out. We appreciate your support and hope to assist you again soon! Warm regards, Team Runrug

Posted 1 year ago

“I would have liked to given a 5 star review, but the packaging of the rugs let the experience down. Both rugs were of excellent quality and true to the online colours, shades and sizes. Shipment was fast and delivered on time. However, the plastic wrap packaging was very thin and was torn open in transit exposing the rug to possible damage or dirt. For the weight and size of the rug it should have been packed in a more secure and stronger product. I highly recommend this company but it needs to review its packaging technique asap.”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for your thoughtful review! We're thrilled to hear that you found the rugs to be of excellent quality and true to their online representation. We truly appreciate your feedback regarding the packaging; it’s something we take seriously and will definitely look into improving to ensure a better experience in the future. Your recommendation means a lot to us, and we hope to welcome you back soon! Warm regards, Team Runrug

Posted 1 year ago

“All round good company to deal with and generally met promises. When my order was delayed I received an apology, clear explanation and deadline for the revised delivery, which was indeed met. Very responsive customer service, even giving me an unexpected discount for my inconvenience.”

Helpful Report

Posted 1 year ago

Hi Angus, Thank you for your kind review! We're pleased to hear that you found our customer service responsive and that we met your expectations, even during a delay. Your understanding and recognition of our efforts mean a lot to us! We look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 1 year ago

Runrug is rated 4.7 based on 8,383 reviews