Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality rugs, unfortunately didn't suit, so returned. Seamless process and refund sorted.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for leaving us a review! We're really sorry you didn't like your rug in the space it was intended for. However, we're happy that our team could help and that the returns process was seamless. We hope to see you again in the future. Thanks again! Runrug.com

Posted 1 year ago

“Lovely rug but won’t lie flat. Any suggestions?”

Helpful Report

Posted 1 year ago

Thank you for your lovely 4-star review, Nina! We appreciate your feedback about the rug not lying flat. Sometimes, trying a bit of double-sided carpet tape or placing some heavy books on the corners can help it settle down nicely. We want you to enjoy your rug to the fullest! If these dont work for you, please could you contact our CX team using helpuk@runrug.com and we will happily look to advise further! If you have any more questions or need assistance, feel free to reach out. Happy decorating!

Posted 1 year ago

“Lovely rug. I was advised that I would get an email advising me that the rug was on it's way and I would be able to track it. This did NOT happen and it was fortuitous that I was actually in at home when the rug arrived. This is the only complaint I have everything else was fine.”

Helpful Report

Posted 1 year ago

Thank you for your review, J! We’re so glad you love the rug, but we sincerely apologize for the lack of tracking updates. We appreciate your understanding and are thrilled it arrived right when you were home. Your feedback is invaluable, and we will make sure to look into improving our communication. If you have any further questions or need assistance, feel free to reach out! Enjoy your lovely rug!

Posted 1 year ago

“Very helpful staff thanks to Joe was super helpful”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 4-star review, Steven! We’re pleased to hear that our staff, especially Joe, made a positive impact on your experience. We’re always here to help and strive to provide excellent customer service. If you have any more feedback or need assistance in the future, don’t hesitate to reach out. Enjoy your purchase!

Posted 1 year ago

“Very pleased with rug and purchase,all easy and efficient”

Helpful Report

Posted 1 year ago

Thank you for the wonderful review, Gillian! We're so pleased to hear that you're happy with your rug and that your purchasing experience was smooth and efficient. Your feedback is invaluable to us as we continually strive to provide top-notch service. If there's anything else we can assist you with or if you have any suggestions, please feel free to let us know. Enjoy your lovely new rug!

Posted 1 year ago

“Fast shipping but the rug came with a large stain.”

Helpful Report

Posted 1 year ago

Thank you for your feedback, Vanessa! We’re glad to hear that you appreciated the fast shipping. However, we sincerely apologize for the stain you found on your rug. This is not the standard we aim for, and we appreciate you bringing it to our attention. If you haven't already, please contact our Customer Care Team at help@runrug.com, and our friendly team will be sure to assist you! We hope to resolve this for you soon!

Posted 1 year ago

“Exceeded my expectations. Soft and easy to maintain”

Helpful Report

Posted 1 year ago

Thank you for the great 4-star review, Syven! We're thrilled to hear that our rug exceeded your expectations and that you find it soft and easy to maintain. Your feedback is invaluable, and we’re here to assist you whenever you need. Enjoy your new rug!

Posted 1 year ago

“Pleased with the runners”

Helpful Report

Posted 1 year ago

Thank you for the great 4-star review, Yvonne! We're pleased to hear that you're happy with your runners. Your feedback is important to us, and we’re always striving to improve. If there's anything more we can do to make your experience even better, just let us know. Enjoy your runners!

Posted 1 year ago

“Does what it says. Doesn't move on the floor”

Helpful Report

Posted 1 year ago

Thank you for your excellent 4-star review, Joan! We're glad to hear that the rug does exactly what you expected and stays in place on the floor. If you have any further feedback or need assistance, feel free to reach out. Enjoy your rug!

Posted 1 year ago

“Lovely mat/runner but v expensive for size so quite disappointed really”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review, Nicholas! We’re glad to hear you like the mat/runner, though we understand your concerns about the price. We’re committed to providing high-quality products and we appreciate your feedback as it helps us continually improve. If you have any questions or need assistance, please feel free to reach out. Enjoy your new mat!

Posted 1 year ago

“Nice runner. Colours as expected. Quality good for price. Efficient delivery.”

Helpful Report

Posted 1 year ago

Thank you for the wonderful 4-star review, Anne! We're thrilled to hear that you like the runner and that the colors met your expectations. It's great to know you found the quality to be good for the price, and we appreciate your comments on our efficient delivery. If you have any further feedback or if there's anything else we can assist you with, please let us know. Enjoy your new runner!

Posted 1 year ago

“The carpet runner that I ordered was apparently flawed. I learned this the day it was supposed to be delivered. I have requested a refund. I just received my hallway runner today December 4, 2024. The response to Iain's phone call was amazingly fast. However I am sad to say there is too much red in it so I will have to return it.”

Helpful Report

Posted 1 year ago

Thank you for your review, Corine! We sincerely apologize for the issues you encountered with your order, but over the moon we could resolve this for you! We're glad to hear our assistance was prompt; we strive to provide excellent support to our customers. We appreciate your feedback and understanding and hope we can assist you again the future!

Posted 1 year ago

“Happy with the rugs, however I paid £5 for specific day delivery and the rugs were delivered the next day , despite me leaving a message and then calling . They were given to a neighbour I don’t really know, and it was uncomfortable having to go there on my own later that day”

Helpful Report

Posted 1 year ago

Thank you for your feedback and for the 4-star review! We’re glad to hear that you’re happy with the rugs. We sincerely apologize for the delivery confusion and understand how uncomfortable that must have been for you. We appreciate you bringing this to our attention, and we'll work on improving our delivery communication for the future. If there’s anything else we can assist you with, please feel free to reach out. Enjoy your new rugs!

Posted 1 year ago

“Very pleased with my rug I love the colours and it looks lovely in my hall. Thankyou so much, excellent delivery service.”

Helpful Report

Posted 1 year ago

Thank you for the lovely 4-star review, Georgina! We're so pleased to hear that you love the colors of your rug and how it looks in your hall. It's great to know our delivery service met your expectations. If there's anything more we can do to make your experience even better, please don't hesitate to reach out. Enjoy your beautiful rug!

Posted 1 year ago

“Great website, easy to order, runner arrived quickly and on time.”

Helpful Report

Posted 1 year ago

Thank you for your great 4-star review! We're delighted to hear that you found our website easy to navigate and that your runner arrived quickly and on time. Your feedback is important to us, and we’re always striving to improve. If there's anything we can do to make your experience even better next time, just let us know. Enjoy your new runner!

Posted 1 year ago

“Id love to see a British company do well here and you have a GREAT product, so here’s some feedback: - use better/higher grade plastic/cardboard wrapping - the one you are using is too flimsy for deliveries going through multiple hubs - change measurements on line to 27.5” wide (it’s more accurate) - if it’s not there already add water/bleach care to your website . Great selling point it’s so easy to clean - amplify that when you buy one rug you get two design options . Noted website says reversible. - when there’s a problem don’t lead with excuses - lead with solutions ! Glad that it all came together at the end.”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review! We're genuinely grateful for your feedback and are delighted to hear that you love our product. We take your suggestions on board regarding our packaging and measurements – these insights are invaluable as we strive to improve. We're also glad you mentioned the cleaning aspect; we aim to highlight how easy our rugs are to maintain. Your point about showcasing the reversible designs is well taken, and we’ll work on that. Lastly, we appreciate your advice on how to handle concerns—customer solutions are our priority! Thanks again for your support of a British company, and we hope to serve you even better in the future!

Posted 1 year ago

“Nice rug at a reasonable price. Delivered on time.”

Helpful Report

Posted 1 year ago

Thank you for your great review, Paul! We're delighted to hear that you found the rug to be nice and reasonably priced, and that it arrived on time. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 1 year ago

“Disappointed that our choice of rug had been discontinued although it showed as being available on the website. We chose another and the staff were very helpful and the rug arrived the next day. We would use them again. We suggest they ensure the do no offer discontinued items on their website”

Helpful Report

Posted 1 year ago

Thank you for your thoughtful 4-star review, Anthony! We appreciate your understanding regarding the discontinued rug, and we're thrilled to hear that our team was able to assist you in selecting another option. It's fantastic that your new rug arrived the very next day! Your feedback about ensuring discontinued items are removed from our website is invaluable, and we'll certainly take it into consideration. We look forward to serving you again in the future!

Posted 1 year ago

“The rugs look good on my entrance. fast delivery, very happy..”

Helpful Report

Posted 1 year ago

Thank you for the fantastic 4-star review, Alcino! We're thrilled to hear the rugs look great in your entrance and that you were satisfied with the fast delivery. Your happiness means a lot to us! If there's anything more we can do for you, just let us know. Enjoy your new rugs!

Posted 1 year ago

“Delivered timeously. Lovely mat. Looks really stylish.”

Helpful Report

Posted 1 year ago

Thank you for the lovely 4-star review! We're so pleased to hear that your mat was delivered on time and that it adds a stylish touch to your space. Your satisfaction is our priority, and we hope it brings you joy for years to come. If you need anything else, just reach out. Enjoy your new mat!

Posted 1 year ago

Runrug is rated 4.7 based on 7,859 reviews