Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,288 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,288 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I actually, I love my carpet I got it for my kitchen I ordered a non-slip and believe me it does not move at all. It stays in place on my laminated tiles. I wasted a lot of money looking around for silly carpets to go under my sink to my cooker. Then I saw this ad for a run and I thought let me try. I’m so glad I did carpet is absolutely perfect. The quality is top no are very pleased with my carpet. In fact I was that pleased I actually ordered a second carpet the same one, but a different size. I highly recommend this company for ordering your little carpets or your runner carpets.”

Helpful Report

Posted 4 weeks ago

Hi Karen, Thank you for the 5-star review. We’re really glad the non-slip rug stays in place on laminated tiles and that you found the perfect runner. We appreciate your recommendation. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 3 weeks ago

“Very helpful when approached and delivery was quick. I wanted to match rug/carpet for the hall with the rug/carpet in the living room. The colour and pattern of the rug was exactly as described on-line. I was very pleased with my purchase and would be pleased to recommend this company.”

Helpful Report

Posted 4 weeks ago

Hi Anthony, Thank you for the 5-star review. We’re really glad you found the delivery quick and that the colour and pattern matched the online description. We’re pleased you’re happy with your purchase and would recommend us. If you need anything else, we’re here to help. Kind Regards, Team Runrug

Posted 3 weeks ago

“very good value and looks good”

Helpful Report

Posted 4 weeks ago

Hi Angela, Thank you for the 5-star review. We’re really glad you’re happy with the value and the look. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Over priced for the quality”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing your feedback. I’m sorry to hear you feel it’s overpriced for the quality. If you’d like, we can explore options such as return or exchange. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Very happy with service and product”

Helpful Report

Posted 4 weeks ago

Hi Isa, Thank you for the 5-star review. We’re really glad you’re happy with both the service and the product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“second time I have bought from Runrug and happy with choice and delivery of runner.”

Helpful Report

Posted 4 weeks ago

Hi Evelyn, Thank you for the 5-star review. We’re really glad you’re happy with your second runner and the delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Excellent service. Excellent communication re delivery. Excellent product. Lovely quality rug. Would definitely buy from Runrug again”

Helpful Report

Posted 4 weeks ago

Hi Karen, Thank you for the 5-star review. We’re really glad you found the service, communication, and the rug quality excellent, and that you’d purchase from Runrug again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Site well set out with videos to help aswell quick delivery and as described would definitely buy again”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for the great 5-star review. We’re glad you found the site well set out with videos, and that delivery was quick and as described. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Really pleased with product..Good value for money. The only thing I would say but you get what you pay for, there is no grip on the under side of the stair runner, but it appears to stay in place..I suppose time will tell. Looks good though.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing your thoughts and for the kind words about value and appearance. It’s good to hear it looks great and that it’s staying in place so far. If you have any concerns about grip as time goes on, feel free to reach out. Kind regards, Team Runrug

Posted 4 weeks ago

“Really easy to order, helpful staff on the phone. Runner arrived quickly andreally well packaged. I had to return the first runner, my mistake, but hey no problem. Easy to return and the replacement arrived quickly. I fitted it myself after watching a youtube video We are really pleased with finished job.”

Helpful Report

Posted 4 weeks ago

Hi David, Thanks for the 5-star review. We’re really glad the order was easy, the staff were helpful, and the runner arrived quickly and well packaged. It’s great to hear the return and replacement were straightforward and that you fitted it yourself after the video and are pleased with the finished job. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Very happy with our new hallway runner, looks great”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for the fantastic 5-star review. We’re really glad the hallway runner looks great and that you’re happy with it. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Fantastic quality stair runner rug and the metal rods are a fantastic addition. My carpet fitter commented on the quality of the metal rods. Would highly recommend”

Helpful Report

Posted 1 month ago

Hi Jeannie, Thanks for the fantastic 5-star review. We’re really glad you’re happy with the stair runner and the metal rods—great to hear your carpet fitter noticed the quality. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 4 weeks ago

“Good service and good quality”

Helpful Report

Posted 1 month ago

Hi Kenneth, Thanks for the great rating. We’re really glad you found the service and quality good. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“No good if you have dogs their fur just sticks to it”

Helpful Report

Posted 1 month ago

Hi Malcolm, Thanks for taking the time to share your experience. We’re sorry to hear that dog fur sticks to the runner rug. If you’d like, we can suggest care tips (e.g., regular vacuuming with a brush attachment, lint roller) or discuss options for replacement, return, or exchange for a more suitable product. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Happy with the runner rug we received and the timely dispatch”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the great rating. We’re really glad you’re happy with the runner rug and the timely dispatch. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Having previously left a 3 star review I have upgraded to 5 star as after my review Joe got in contact with me and immediately sorted out my problem to my satisfaction. Absolutely fantastic company as other companies would probably have ignored my dilemma. Thank you Joe and Rugrun will look to order from you again as you are a very honest company.”

Helpful Report

Posted 1 month ago

Hi Chris, Thanks for taking the time to update your review. We’re really glad Joe could get in touch and sort things out to your satisfaction. We appreciate your kind words and look forward to serving you again. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The rug was just the size we wanted. The delivery time was excellent we recieved it within 3 days of ordering.”

Helpful Report

Posted 1 month ago

Hi Eileen, Thanks for the wonderful 5-star review. We’re thrilled the rug was the perfect size and that delivery was fast—within 3 days. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“The runner was perfect size, soft, and very good quality. The colors are even prettier than the photos.”

Helpful Report

Posted 1 month ago

Hi Jill, Thanks for the wonderful 5-star review. We’re thrilled the runner is the perfect size, soft, and of great quality, and that you love the colors even more than the photos. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“Brilliant rug for my kitchen. Grips really well to my tiled floor and doesn't move at all. Highly recommended.”

Helpful Report

Posted 1 month ago

Hi there, Thanks for the fantastic 5-star review. We’re really pleased the rug is brilliant for your kitchen, grips well on tiled floors, and stays put. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

“I am very please with the rug carpet i choose,it came very quick,brigten up my porch way”

Helpful Report

Posted 1 month ago

Hi pancheta, Thanks for the lovely 5-star review. We’re really glad the rug brightened your porch and that you received it quickly. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 8,288 reviews