Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,684 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,684 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. Absolutely tiny rug doormat that you can barely put your foot on and sowed together like antoddler.”

Helpful Report

Posted 2 weeks ago

Hi Kate, We’re really sorry to hear about the rug being so small and poorly sewn together. That clearly isn’t acceptable. I can see from looking at your order, that you have placed an order for the 30cm long piece of our product which is normally used for sampling or as a doormat. If we can support with finding you a runner in the perfect size for your home, please let us know using help@runrug.com - we would love to help! Warm regards, Team Runrug

Posted 2 weeks ago

“Great to buy a carpet runner where you can determin the width and length. It is good quility and was delivered on time. Only issue I have is as it is layed on the hall wodden floor it needs a backing as it slips and slides about.”

Helpful Report

Posted 2 weeks ago

Hi Elizabeth, Thank you for taking the time to share your feedback. We’re glad the width/length customization and delivery met your needs, and we’ll take note about the backing to prevent slipping on wooden floors. If you’d like, we can suggest non-slip options or rug grippers. Warm regards, Team Runrug

Posted 2 weeks ago

“Purchased a runner for my hall and I love it such good quality for a reasonable price. Will definitely purchase from this company again.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled you love the quality of the runner and that you feel it’s good value. We look forward to serving you again in the future. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“The color is perfect and I loved the custom size. A bit thin and quality is questionable but I’m keeping it because of the color and size”

Helpful Report

Posted 2 weeks ago

Hi Rina, Thank you for taking the time to share your feedback. We’re glad the color and custom size meet your needs, and we’re sorry to hear you’re concerned about the thickness and overall quality. If you’d like, we can recommend a non-slip rug pad or underlay to improve feel and stability, and we can discuss options if you’re considering a different thickness in the future. If there’s any particular issue you’d like us to address now (e.g., a return or exchange policy), please let us know your order number and we’ll assist. Warm regards, Team Runrug

Posted 2 weeks ago

“Looks great in our hallway. Easy to keep clean.”

Helpful Report

Posted 3 weeks ago

Hi Garry, Thanks for sharing your feedback. We’re glad to hear it looks great in your hallway and is easy to keep clean. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Efficient I was surprised how quickly I received the hall runner which is exactly as illustrated”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the hall runner arrived quickly and is exactly as illustrated. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Lovely runner good quality and quick speedy delivery, well pleased”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the runner is of good quality, arrived quickly, and that you’re well pleased with it. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“The rug runner is beautiful but it would be helpful for customers to know that delivery could be 8 weeks. The rods were difficult to fit as the screws kept breaking and the carpet fitter needed to go out to buy more robust screws. However, the carpet looks lovely and the rods stand out to add further quality to the richness of the chosen carpet. I have recommended the company to my family members because I am so pleased with my purchase.”

Helpful Report

Posted 3 weeks ago

Hi Vanessa, Thank you for taking the time to share your feedback. We’re glad you love the rug runner and that it adds richness to your space. We’re sorry to hear about the 8-week delivery timeframe and the issue with the screws and rods. We appreciate this input and will pass it to our team to help improve delivery estimates and hardware quality guidance so installation is smoother for future customers. If you still have any trouble with the fittings, please let us know and we’ll be happy to assist. Warm regards, Team Runrug

Posted 3 weeks ago

“I am very pleased with the two runners that I ordered. However, one of the underlays that I ordered was 1/2 inch too wide. I had to trim it myself before I could use it. The other runner did not arrive until the next day.”

Helpful Report

Posted 3 weeks ago

Hi Gail, Thank you for your review. We’re glad you’re happy with the runners overall, and we’re sorry the underlay didn’t fit and one arrived a day late. We’ll review sizing guidance and shipping to prevent this in the future. If you’d like, we can arrange a replacement underlay cut to the correct size or issue a refund for the item. Please share your order number and we’ll help right away. Warm regards, Team Runrug

Posted 3 weeks ago

“Runrug gave great service. The website was easy to use and my rug was delvered a couple of days later.”

Helpful Report

Posted 3 weeks ago

Hi Rebecca, Thank you for taking the time to share your feedback. We’re so glad to hear you found our service great, the website easy to use, and that your rug was delivered promptly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 weeks ago

“Prompt shipping, good price and very good quality.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re delighted to hear you’re happy with the prompt shipping, price, and quality. If you ever need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 weeks ago

“Very sturdy made rug. Shipping was easy and tailored to my needs. It was hard to find dark green color rugs for the kitchen! Thank you, Runrug.”

Helpful Report

Posted 3 weeks ago

Hi Audrey, Thank you for taking the time to share your experience. We’re thrilled to hear the rug is sturdy and that shipping was easy and tailored to your needs. We’re glad we could help with finding a dark green option for your kitchen. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 weeks ago

“Massive choice and very good value. Really fast despatch.”

Helpful Report

Posted 3 weeks ago

Hi Karen, Thank you for taking the time to share your feedback. We’re delighted you found massive choice and great value, and that despatch was really fast. If there’s anything else you need, we’re here to help. Warm regards, Team Runrug

Posted 3 weeks ago

“Everything is beautiful”

Helpful Report

Posted 3 weeks ago

Hi Dorota, Thank you for taking the time to share your feedback. We’re glad to hear that everything is beautiful. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 weeks ago

“Really pleased with rug, lovely in my hall and good quality”

Helpful Report

Posted 3 weeks ago

Hi Eileen, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug looks lovely in your hall and that you’re happy with the quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 3 weeks ago

“Beautiful rug soft, comfortable under foot and well made. Excellent service, only one concern we were told delivery was going to be on Thursday December 4th it actually came on Tuesday December 2nd , luckily we were in .”

Helpful Report

Posted 3 weeks ago

Hi Alan, Thank you for taking the time to share your feedback. We’re delighted the rug is beautiful, soft, and well made, and we’re glad you were pleased with the service. We’re sorry for any confusion around the delivery date. We’ll pass your note to the team to help improve delivery communications in the future. If there’s anything else you need, please let us know and we’ll be happy to assist. Warm regards, Team Runrug

Posted 3 weeks ago

“Easy to use website, great product and price!”

Helpful Report

Posted 3 weeks ago

Hi Karen, Thank you for sharing your feedback. We’re thrilled you find the website easy to use and are happy with the product and price. If you ever need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 3 weeks ago

“Speedy delivery. Lovely well made rug and happy with my purchase.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for sharing your feedback. We’re thrilled you’re happy with the speedy delivery and that you find the rug lovely and well made. If you need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 3 weeks ago

“Ordered 2 runners at a great price and received a whole week faster than the initial estimated date. Would definitely order from Runrug again.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for sharing your feedback. We’re thrilled to hear you got a great deal and that delivery was faster than expected. We’d love to have you back for your next order. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

“Very seamless process and quality of runner is very good. My only complaint was the way it was wrapped in shipping. Very filmsy plastic wrap which was torn. Thankfully there was no damage to carpet.”

Helpful Report

Posted 3 weeks ago

Hi Debra, Thank you for your feedback. We’re glad the process was seamless and the runner quality met your expectations. We’re sorry to hear the shipping wrap was flimsy and torn—thanks for letting us know. We’ll look into packaging improvements to prevent this in the future. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 3 weeks ago

Runrug is rated 4.7 based on 7,684 reviews