Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and ready pleased with the runner”

Helpful Report

Posted 1 month ago

Hi Laura, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our service and your runner. Your satisfaction is what drives us to keep delivering the best experience possible. Thanks for choosing Runrug! We can't wait to assist you again in the future!

Posted 1 month ago

“We ordered a 2' 8" carpet runner and received a 31" carpet runner. This does not work for us.”

Helpful Report

Posted 1 month ago

Hi Lisa, We’re really sorry to hear about the mix-up with your carpet runner. We completely understand how disappointing it can be when the size doesn’t meet your expectations. Unfortunately due to the manufacturing process we cannot fully guarantee the exact width of the runners, although we do our best to ensure that they are at the measurements that you require. We appreciate your feedback as it helps us identify areas for improvement in our order fulfillment process. If there's anything we can do to assist you or if you have further questions, please don’t hesitate to reach out to us. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Best, runrug.com

Posted 1 month ago

“First time dealing with this company, and have to say I was impressed at the ease of ordering from their user friendly website. The goods arrived promptly and were of excellent quality. Would certainly use again.”

Helpful Report

Posted 1 month ago

Hi Martin, Thank you for your excellent 5-star review! We’re thrilled to hear that your first experience with us was such a positive one. It's great to know you found our website user-friendly and that your order arrived promptly and met your quality expectations. Your satisfaction means the world to us! Thanks for choosing Runrug! We look forward to serving you again in the future!

Posted 1 month ago

“Love our new rug very happy.”

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Posted 1 month ago

Hi Deb, Thank you for your lovely 5-star review! We’re so happy to hear that you're loving your new rug! Your satisfaction is what we strive for, and it brings us joy to know that you're pleased with your purchase. Thanks for choosing Runrug! We can’t wait to welcome you back soon!

Posted 1 month ago

“Fantastic service and beautiful rug came within 2 days .”

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Posted 1 month ago

Hi Linda, Thank you for your fantastic 5-star review! We're so pleased to hear that you were happy with our service and that your beautiful rug arrived in just 2 days. Your satisfaction is our top priority, and we are thrilled to know we met your expectations. Thanks for choosing Runrug! We can't wait to welcome you back soon!

Posted 1 month ago

“This is my second runner from Runrug . They are extremely hard wearing and great quality.”

Helpful Report

Posted 1 month ago

Hi Suzanne, Thank you for your amazing 5-star review! We're so glad to hear that you've chosen Runrug for a second time and that you're enjoying the hard-wearing quality of our runners. Your loyalty means a lot to us, and we appreciate you sharing your positive experience. Thanks for being a valued customer! We look forward to serving you again soon!

Posted 1 month ago

“I bought a lovely tartan runner for my hall which is great quality and looks fantastic. Run rug has a super choice of rugs and runners at very reasonable prices.”

Helpful Report

Posted 1 month ago

Hi Dawn, Thank you for your fantastic 5-star review! We’re so pleased to hear that you love your tartan runner and that the quality meets your expectations. It’s wonderful to know you found our selection appealing, and we strive to offer a variety of styles at great prices. Thanks for choosing Runrug! We can’t wait to welcome you back for more fabulous finds!

Posted 1 month ago

“Stair runner looks very nice, we love the colour tartan style BUT when the fitter was nearly finished and just fitting last step he found a “fault” on the edge, where a thread and knot could be seen ( see photo) The thread end falls right on the corner of the bottom step and we have a genuine concern that the edge of the carpet may start to fray after a period of time after months or several years from now What a shame because we really like the carpet….,so with the concern of failure in the future can only give a low star rating”

Helpful Report

Posted 1 month ago

Hi Derek, Thank you for your review, and we truly appreciate your feedback. We are glad to hear that you love the look and color of the stair runner. However, we sincerely apologize for the fault you discovered at the edge; we understand your concerns regarding potential fraying over time. It’s disappointing to hear that this has impacted your overall satisfaction with the product. Please rest assured that we take quality very seriously, and your comments will be shared with our team to help address these issues moving forward. The good news its that this is something which is very easy to fix and wont affect the quality of your runner in the long term. A member of our team will be in touch to advise on how this can be done to help get you the perfect runner for your home. If you have any further questions or need assistance, please don’t hesitate to reach out to us. We hope to provide you with a better experience in the future. Best, runrug.com

Posted 1 month ago

“Efficient lovely rugs quick delivery”

Helpful Report

Posted 1 month ago

Hi Jean, Thank you so much for your lovely 5-star review! We’re delighted to hear you found our delivery quick and that you love your rugs! Providing an efficient service while delivering beautiful products is our top priority. Thanks for choosing Runrug! We look forward to helping you again soon!

Posted 1 month ago

“Excellent service & product”

Helpful Report

Posted 1 month ago

Hi Janet, Thank you for your amazing 5-star review! We’re so pleased to hear that you were happy with both our service and the product. Your satisfaction is our priority, and it's fantastic to know we met your expectations. Thanks for choosing Runrug! We look forward to welcoming you back soon!

Posted 1 month ago

“I like it. A bit of color in the hallway. I think it looks very smart and I'm glad I bought it.”

Helpful Report

Posted 1 month ago

Hi Eric, Thank you for your fantastic 5-star review! We’re so glad to hear that our rug has added a splash of color to your hallway and that you find it smart and stylish. Your satisfaction is incredibly important to us, and we appreciate your feedback! Thanks for choosing Runrug! We hope to see you again soon!

Posted 1 month ago

“Good product,stair carpet followed Runrug video for installation.”

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Posted 1 month ago

Hi William, Thank you for taking the time to leave us a fantastic 5-star review! We’re so glad to hear that you found our installation video helpful and that you’re satisfied with your stair carpet. Your feedback is invaluable to us and motivates our team to continue providing quality products. Thanks for choosing Runrug, and we hope to see you again soon!

Posted 1 month ago

“Bought a hallway runner and matching door mat, a little expensive but good quality. The only problem was with 2 mad dogs it slid all over the place. Was rather skeptical about the rug grip but thought I’d give it a go and it’s amazing, completely stays in place with the dogs and even when being hoovered. HIGHLY IMPRESSIVE!!”

Helpful Report

Posted 1 month ago

Hi Fiona, Thank you for your amazing review! We're so glad to hear that your hallway runner and mat are good quality, and that our rug grip exceeded your expectations! It’s fantastic to know it’s holding up against your energetic dogs and even during vacuuming. We love hearing that our products are working well for our customers. Thanks for choosing Runrug! We appreciate your support and hope to see you back soon!

Posted 1 month ago

“Nous sommes satisfaits de votre livraison.”

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Posted 1 month ago

Bonjour, Merci beaucoup pour votre évaluation positive ! Nous sommes ravis d'apprendre que vous êtes satisfait de notre service de livraison. Votre satisfaction est notre priorité, et nous nous efforçons de fournir une expérience agréable à nos clients. Merci d'avoir choisi Runrug, et nous espérons vous revoir bientôt !

Posted 1 month ago

“Very pleased with the 2 runners but surprised that I had to trim the mesh anti slip items so as not to show.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for your review! We're thrilled to hear that you're pleased with your runners! We appreciate your feedback regarding the mesh anti-slip items; it's always good to know how we can improve our products for our customers. It's great to see that you were able to make them work for your setup! Thank you for choosing Runrug, and we hope to serve you again soon!

Posted 1 month ago

“Sent 25 March. Scheduled delivery 28 March. Actual delivery 2 April not 31 March.”

Helpful Report

Posted 1 month ago

Hi Chris, Thank you for your feedback! We sincerely apologize for the delay in delivery and understand how frustrating that can be. We always aim to keep our customers updated and deliver on time. Your experience is important to us, and we appreciate you bringing this to our attention. Thank you for choosing Runrug, and we hope to serve you better in the future!

Posted 1 month ago

“Really friendly, profesiona, good quality and value for money. I'll be going back!”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your fantastic review! We’re delighted to hear that you found our team friendly and professional, and that you’re pleased with the quality and value of your purchase. Your positive experience means a lot to us! We can’t wait to welcome you back to Runrug for your next visit! Best wishes!

Posted 1 month ago

“Brilliant service, the runner is brilliant, better than we expected.”

Helpful Report

Posted 1 month ago

Hi Edward, Thank you so much for your fantastic review! We're delighted to hear that you found our service and runner to be brilliant! Surpassing expectations is what we aim for, and it’s wonderful to know we hit the mark for you. Thanks for choosing Runrug! We hope to see you again soon!

Posted 1 month ago

“Happy with arrival time. Had a query I sent by e-mail response was quick. Very impressed with the quality for the price. I didn't have a problem recommending this company. Will use Runrug again.”

Helpful Report

Posted 1 month ago

Hi there, Thank you so much for your fantastic review! We're delighted to hear that your order arrived on time and that our customer service was able to assist you quickly. It's wonderful to know that you're impressed with the quality at such a great price! Your recommendation means a lot to us. Thanks for choosing Runrug, and we can’t wait to welcome you back soon!

Posted 1 month ago

“Very pleased with our hallway runner . Good quality and value and it looks great . Service from Joe was fantastic too . Changed our first order without quibble and was extremely helpful with the process”

Helpful Report

Posted 1 month ago

Hi Darren, Thank you so much for your fantastic review! We're delighted to hear that you're pleased with your hallway runner and found both the quality and value to your liking. It's wonderful to know that Joe provided you with such excellent service — we pride ourselves on making the ordering process smooth and helpful for our customers. Thanks for choosing Runrug, and we look forward to assisting you again in the future!

Posted 1 month ago

Runrug is rated 4.8 based on 6,929 reviews