Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,456 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 1st November 2025

294

Anonymous

Anonymous // 01/01/2019

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“Very easy to order, site is easy to use.”

Helpful Report

Posted 2 weeks ago

Hi Nadia, Thank you for your fantastic review! We're thrilled to hear that you found the ordering process easy and our site user-friendly. Your satisfaction is our top priority, and we appreciate your feedback! Warm regards, Team Runrug

Posted 2 weeks ago

“The website was easy to browse and the buying process was simple. The delivery was very efficient and I was kept up to date with progress.”

Helpful Report

Posted 2 weeks ago

Hi Nicola, Thank you for your fantastic review! We're glad to hear that you found our website easy to navigate and that the buying process was a breeze. It's also great to know that your delivery went smoothly and that we kept you informed every step of the way. Your feedback motivates us to continue delivering excellent service! Warm regards, Team Runrug

Posted 2 weeks ago

“Have used before, good service and fast delivery. Good quality runners.”

Helpful Report

Posted 2 weeks ago

Hi Tim, Thank you for your fantastic review! We're thrilled to hear that you've had a great experience with our service and found our runners to be of good quality. Your continued support means the world to us! Warm regards, Team Runrug

Posted 2 weeks ago

“Excellent customer relationship very happy”

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Posted 3 weeks ago

Hi David, Thank you for your excellent review! We're so happy to hear that you had a great experience with our customer service. Your happiness means everything to us! Warm regards, Team Runrug

Posted 2 weeks ago

“Very pleased with my rug, sensible price and quick delivery”

Helpful Report

Posted 3 weeks ago

Hi Diane, Thank you for your amazing review! We're delighted to hear that you're pleased with your rug and found our prices sensible, along with our quick delivery. Your satisfaction is our top priority! Warm regards, Team Runrug

Posted 2 weeks ago

“I have been very pleased with the rugs and runners from Runrug and the customer service is excellent. I can recommend to anyone thinking of buying carpets rugs or runners.”

Helpful Report

Posted 3 weeks ago

Hi Jean, Thank you for your wonderful review! We're so pleased to hear that you're happy with our rugs and runners, and that our customer service met your expectations. Your recommendation truly means a lot to us! Warm regards, Team Runrug

Posted 2 weeks ago

“We have used Runrug before. Very impressed with the service and products they provide. We have a 30ft hallway and the runner we ordered recently is great.”

Helpful Report

Posted 3 weeks ago

Hi Debra, Thank you for your wonderful review! We're so glad to hear that you're impressed with our service and products once again. It's great to know that the runner fits perfectly in your hallway! Your continued trust in us is truly appreciated. Warm wishes, Team Runrug

Posted 2 weeks ago

“Lovely quality for the price,very quick delivery.Many thanks.”

Runrug 5 star review on 18th October 2025

Helpful Report

Posted 3 weeks ago

Hi Kenneth, Thank you for your lovely review! We're thrilled that you found our quality to be great for the price and that our delivery was quick. Your appreciation truly brightens our day! Best wishes, Team Runrug

Posted 2 weeks ago

“Very quick and efficient service, videos were extremely useful too”

Helpful Report

Posted 3 weeks ago

Hi Debra, Thank you for your wonderful review! We're so glad to hear that you found our service quick and efficient, and that the videos were helpful to you. Your feedback is greatly appreciated! Warm regards, Team Runrug

Posted 2 weeks ago

“Good delivery very pleased with our purchase”

Runrug 5 star review on 17th October 2025

Helpful Report

Posted 3 weeks ago

Hi Stefan, Thank you for your wonderful review! We're thrilled to hear that you are pleased with your purchase and the delivery went smoothly. Your satisfaction is what we strive for! Warm regards, Team Runrug

Posted 2 weeks ago

“I recently ordered a custom-size rug from Runrug and couldn’t be happier with the experience. As a first-time buyer, I was a little unsure what to expect, but everything from start to finish was smooth and straightforward. The website was easy to navigate, and selecting the exact size I needed was simple. I was especially impressed by how quickly the rug was made and delivered — it arrived earlier than expected and was very well packaged. The rug itself is beautiful — exactly as pictured, great quality, and fits perfectly in the space. The colours are true to the online photos, and it feels durable and well made. It instantly lifted the room. Overall, I’m really pleased with the service and product. I wouldn’t hesitate to recommend Runrug to anyone looking for custom-sized runners or rugs. Brilliant job — thank you!”

Helpful Report

Posted 3 weeks ago

Hi Yasser, Thank you so much for your wonderful review! We're thrilled to hear that your first experience with us was smooth and that you’re delighted with your custom rug. It’s fantastic to know that the online process met your expectations and that the rug fits perfectly in your space. Your recommendation means a lot to us! Warm regards, Team Runrug

Posted 2 weeks ago

“Beautiful rug looks amazing in my room”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful review! We're so glad to hear that the rug looks amazing in your room. It’s always rewarding to know our products are enhancing spaces beautifully! Warm regards, Team Runrug

Posted 2 weeks ago

“Excellent customer service from Isabella. She was so helpful and prompt. Really pleased with runner and underlay. Well done. Would definitely use this company again.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that Isabella provided you with excellent customer service and that you're happy with your runner and underlay. Your kind words truly motivate us to keep delivering great experiences! Warm regards, Team Runrug

Posted 2 weeks ago

“Very pleased with the quick delivery and the quality of the runner. It looks good in our redecorated porch!”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your wonderful review! We're so pleased to hear that you're happy with the quick delivery and the quality of your runner. It’s great to know it complements your redecorated porch! Warm regards, Team Runrug

Posted 2 weeks ago

“Very pleased with the selection, customer service, and quick shipping.”

Helpful Report

Posted 3 weeks ago

Hi Ruth, Thank you for your wonderful review! We're thrilled to know that you are pleased with our selection, customer service, and quick shipping. Your kind words inspire us to keep providing the best experience for our customers! Warm regards, Team Runrug

Posted 2 weeks ago

“I ordered two runner samples. After paying for these two samples I received an email stating that one of my two samples was not available. Website showed it was available. Miss leading information. I did receive my sample on the day that it was to be delivered. I'm glad I orderd the sample. The pile is very short and colors were lighter in shade than the wedsite picture.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review and for bringing these concerns to our attention. We apologize for any confusion regarding the availability of your samples, as well as for the discrepancies in color and pile height. We strive to provide accurate information on our website, and we're sorry if this fell short in your case. We appreciate your feedback as it helps us improve our service. If you have any further questions or require assistance, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 3 weeks ago

“Very pleased with my rugs excellent value for money thank you 😄”

Helpful Report

Posted 3 weeks ago

Hi Glyn, Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your rugs and found them to be excellent value for money. Your satisfaction truly brightens our day! Best wishes, Team Runrug

Posted 3 weeks ago

“arrived promptly very good quality. exactly as requested.”

Helpful Report

Posted 3 weeks ago

Hi Donna, Thank you for your amazing review! We're delighted to hear that your rug arrived promptly and met your expectations in quality. Your satisfaction is our top priority, and we appreciate your positive feedback! Warm wishes, Team Runrug

Posted 3 weeks ago

“Great item, great price, could have done with slightly quicker delivery though.”

Helpful Report

Posted 3 weeks ago

Hi Helen, Thank you for your great review! We're really pleased to hear that you love your item and find it a great price. We appreciate your feedback about the delivery time, we have looked to review this and can see that the delivery was made within 3 working days of your order being placed. We do offer a next day service which is can be selected during the checkout process and this ensures that any orders placed before 12pm Monday - Friday are received on the next working day. Best wishes, Team Runrug

Posted 3 weeks ago

“Very quick delivery and happy with service. The rug had good quality and the colours worked well. Thank you”

Helpful Report

Posted 3 weeks ago

Hi Angela, Thank you for your fantastic review! We're thrilled to hear that you received your rug quickly and are happy with both the quality and the colors. Your satisfaction is our priority, and your kind words mean so much to us. Warm regards, Team Runrug

Posted 3 weeks ago

Runrug is rated 4.8 based on 7,456 reviews