Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,195 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and very speedy delivery. Rug and nonslip mat exactly as we ordered. Will definitely use again.”

Helpful Report

Posted 2 years ago

“My item was longer than expected, due to the last products in the warehouse being damaged. I was informed and kept up to date until new products arrived. Delighted when I finally got my hallway runner, as it looks great and is of good quality. Would definitely recommend.”

Helpful Report

Posted 2 years ago

“Ordered a runner for the hall. Expected quality and that's what I got.”

Helpful Report

Posted 2 years ago

“Ordered 4 rugs ,2 were not available,they contacted me and we rearranged my order , I received two rugs straight away and the other two a couple of weeks later.Great communication and service ,thank you Runrug”

Runrug 5 star review on 24th January 2024

Helpful Report

Posted 2 years ago

“Pleased with purchase and service thank you”

Helpful Report

Posted 2 years ago

“Excellent service all round - web site simple to use Delivery on time and product quality and appearance very good.”

Helpful Report

Posted 2 years ago

“Very smart... 2 long hallways now look stylish, coordinatd & no bits showing 🤗 Cost effective exercise & super speedy delivery”

Helpful Report

Posted 2 years ago

“The product was very easy to order & I was kept informed about the delivery. It arrived as described.”

Helpful Report

Posted 2 years ago

“Good quality”

Helpful Report

Posted 2 years ago

“Made to measure just as we asked great delivery, helpful staff on the phone”

Helpful Report

Posted 2 years ago

“So easy to put under a rug, it stopped slippage without marking the wood floor, unlike some black sticky ones I tried before. Makes my rug safer!”

Helpful Report

Posted 2 years ago

“Only problem is the rug isn't really approprate for stair installation the backing is rubber and rug ripped if stretched... just not appropreate backing.”

Helpful Report

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

“Purchased a hall runner, deilivered exactly when stated, good quality and to the correct length (set our own size) and at a reasonable price. Having had it down a couple of days relised that we needed the non slip runner underlay, again delivered exactly when stated and does the job perfectly. Would highly recommend Runrug and will use them again.”

Helpful Report

Posted 2 years ago

“Excellent product”

Helpful Report

Posted 2 years ago

“Excellent service and delivery option choice, will use again.”

Helpful Report

Posted 2 years ago

“After chooseing my new Hall runner it was delivered very quickly. We are very satisfied with our purchase and our divery person he is very good thank you.”

Helpful Report

Posted 2 years ago

“The product is good quality but the screws to install were low quality and kept breaking despite pre-drilling small holes. This leads to obvious other problems and wastes time. The rug rods ar fine although a bit more expensive than I thought they should have been considering they were hollow rods. Lastly, despite advertised as “free shipping,” I was caught by surprise when the UPS driver required a $74 check to leave the package and tied the fee to a customs charge. Nothing was said about it at the time of order and should have been included.”

Helpful Report

Posted 2 years ago

Hi Daniel, Thank you for taking the time to share your feedback with us. We truly appreciate your honesty and apologise for any inconvenience you've experienced with our product and service. We're pleased to hear that you find the quality of our product to be satisfactory. However, we're genuinely sorry to learn about the issues you've encountered during the installation process. We also apologise if the pricing did not meet your expectations. We strive to provide products that offer both quality and value, and we appreciate your input on this matter. Your comments will be taken into consideration. With regards to the unexpected customs charge, we are very sorry about this! This absolutely should not have been your responsibility to pay. We as a company promise to pay these charges for our customers, however, there was a clerical error made by the courier which meant that they were accidently charging the reciever instead of us, the shipper. If you can please contact us directly with some evidence of the charge, we of course, will be more than happy to reimburse you for this. Thank you. Help@runrug.com.

Posted 2 years ago

“The Runrug website is not easy to negotiate, then the wrong colour rug was sent. Finding how to return an item is extremely difficult, in fact I have left a message on a phone number twice and completed a ticket stating my issues, a week has gone by and I have heard nothing. Very unhappy!”

Helpful Report

Posted 2 years ago

Hi Judith, I am genuinely sorry to hear about the difficulties you've faced in navigating our website, receiving the wrong colour rug, and encountering challenges with the return process. First and foremost, I want to assure you that your satisfaction is our top priority, and we deeply regret any frustration this situation has caused. We take customer feedback seriously, and your experience is certainly not reflective of the level of service we aim to provide. I do recall speaking to you on the phone and we are now putting this right for you, by sending out the correct coloured product. Once again, I apologise for the inconvenience you've faced, and I appreciate your patience as we work to make this right for you. Thank you. Runrug.

Posted 2 years ago

“Good quality rug. Arrived promptly on stated date.”

Helpful Report

Posted 2 years ago

Runrug is rated 4.7 based on 8,195 reviews