Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,389 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,389 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the stair runner was plush and true to color. Very easy to install”

Helpful Report

Posted 2 weeks ago

Hi Jean, Thanks for letting us know. We’re glad the stair runner looks plush, true to color, and easy to install. Kind regards, Team Runrug

Posted 2 weeks ago

“I haven't opened it yet because I am having my hallway decorated and then I will put it down”

Helpful Report

Posted 2 weeks ago

Hi Penelope, Thanks for letting us know. Whenever you’re ready to set it down, we hope it fits perfectly. If you have any questions about installation or care, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Excellent stair runner no problem when fitting fell into place excellent service and delivery”

Helpful Report

Posted 2 weeks ago

Hi Ronald, Thanks for your kind words. We’re glad the stair runner fitted well and you were happy with the service and delivery. Kind Regards, Team Runrug

Posted 2 weeks ago

“Very easy process”

Helpful Report

Posted 2 weeks ago

Hi Rochelle, Thanks for your kind words. We’re glad you found the process very easy. Kind Regards, Team Runrug

Posted 2 weeks ago

“Great product and customer service”

Helpful Report

Posted 2 weeks ago

Hi Giselle, Thanks for your kind words. We’re glad you’re happy with the product and the service. Kind Regards, Team Runrug

Posted 2 weeks ago

“Third rug from you. Very satisfied.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for your kind words. We’re glad to hear you’re very satisfied with your third rug! We appreciate your loyalty. Kind Regards, Team Runrug

Posted 2 weeks ago

“I look on a lot of sites and when I came across run rug they had what I was looking for had to wait a few weeks but it arrived early than there estimated time for delivery,but it was the same on other sites if you wanted something with colour in ,but I'm sure they have plenty of stock of other runner which would be in stock the stair runner when delivered was great,fast delivery when the stock was in, customer service was great, I would highly recommend runrug to anyone,”

Helpful Report

Posted 2 weeks ago

Hi Mr, Thanks for your kind words. We’re glad the delivery arrived earlier than estimated and that you think the stair runner is great. We appreciate your recommendation. Kind Regards, Team Runrug

Posted 2 weeks ago

“Very quick delivery of good quality product.”

Helpful Report

Posted 2 weeks ago

Hi Wendy, Thanks for the kind words. We’re glad the delivery was quick and you’re happy with the quality. Kind Regards, Team Runrug

Posted 2 weeks ago

“We were first advised there would be a wait for the rugs until October but within a few days they were delivered. We are still decorating our hall and these runners are for that area. Very pleased with the service and the rugs.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for the kind words. We’re glad you’re pleased with the service and the rugs, and that they arrived sooner than expected. Kind regards, Team Runrug

Posted 2 weeks ago

“I bought my Runrug for my kitchen it looked so good I purchased the matching door mat as well”

Helpful Report

Posted 2 weeks ago

Hi Winifred, Thanks for the kind words. We’re so glad you’re happy with how the rug looks in your kitchen and that you also got the matching door mat! Kind regards, Team Runrug

Posted 2 weeks ago

“Excellent quality, easy to install. Fast shipping I love this rug runner. I’m ordering a second one for my second stairway.”

Helpful Report

Posted 3 weeks ago

Hi Lori, Thanks for the kind words. We’re really glad you’re happy with the quality, easy install, and fast shipping, and that you’re planning a second for your other stairway! The runner looks beautiful in your home! Kind regards, Team Runrug

Posted 2 weeks ago

“Fabulous rug, looks good. The whole process is easy - good website and tool to preview rug in the room”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for the kind words. We’re glad you found the process easy and that the website and room preview tool were helpful. Kind regards, Team Runrug

Posted 2 weeks ago

“Very happy with stair runner. Installed without padding and tack strip”

Helpful Report

Posted 3 weeks ago

Hi Colleen, Thanks for the kind words. We’re glad you’re happy with the stair runner and that it installed as you needed without padding and tack strip. Kind Regards, Team Runrug

Posted 3 weeks ago

“This is the second time I’ve purchased from Runrug really good quality and goods came really quick.”

Helpful Report

Posted 3 weeks ago

Hi Jennifer, Thanks for the kind words. We’re glad you're happy with the quality and the delivery was fast. Kind Regards, Team Runrug

Posted 3 weeks ago

“Ordered a hallway runner and was so pleased that I ordered a smaller version to be a doormat. The quality is excellent and lovely and soft and thick pile under your feet. Colours lovely. Would recommend”

Helpful Report

Posted 3 weeks ago

Hi Angela, Thanks for the kind words. We’re glad you’re pleased with the runner, the doormat, and that you love the quality and colours. We appreciate your recommendation. Kind Regards, Team Runrug

Posted 3 weeks ago

“Ordering was straightforward and the rug arrived promptly. I am pleased with the colours and design. On a tiled kitchen floor it is both attractive and practical. Less chance of breakages.”

Helpful Report

Posted 3 weeks ago

Hi Christopher, Thanks for the kind words. We’re glad the ordering was straightforward, the rug arrived promptly, and you’re pleased with the colours, design, and practicality. Kind Regards, Team Runrug

Posted 3 weeks ago

“pleased with the product”

Helpful Report

Posted 3 weeks ago

Hi Stanley, Thanks for the kind words. We’re glad you’re pleased with your order. Kind Regards, Team Runrug

Posted 3 weeks ago

“Excellent from start to finish. Happy with the product, price and service and would definitely use runrug again. Many thanks.”

Helpful Report

Posted 3 weeks ago

Hi Andrew, Thanks for the kind words. We’re really glad you’re happy with the product, price and service and that you’d use us again. Kind Regards, Team Runrug

Posted 3 weeks ago

“Really impressed with the fast shipping & quality of this runner! We’re welcoming our third baby in a few months and the nesting kicked in. I wanted a stair runner ASAP. Got it about 2 days after ordering. We watched a few YouTube videos, and my husband was able to install ours in about 3 hours. The runner makes a huge difference, and feels much safer for my kids running up and down the stairs. 5/5 stars!”

Helpful Report

Posted 3 weeks ago

Hi Elizabeth, Thanks for sharing — We’re really glad the runner’s helped with safety and that you received it quickly. Best of luck with your growing family, and enjoy your new stair runner! Kind Regards, Team Runrug

Posted 3 weeks ago

“Quality runner and quick delivery.”

Helpful Report

Posted 3 weeks ago

Hi Chris, Thanks for the kind words. We’re glad you’re happy with the quality and the quick delivery. Kind regards, Team Runrug

Posted 3 weeks ago

Runrug is rated 4.7 based on 8,389 reviews