Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely people and fantastic service. Honestly never experience service like this nowadays.”

Helpful Report

Posted 2 weeks ago

Hi Martin, Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with our team. Providing fantastic service is what we strive for, and it means a lot to us that you noticed! If there's anything else we can assist you with, please don’t hesitate to let us know. We truly appreciate your support! Best regards, The Runrug Team.

Posted 1 week ago

“Very fast delivery, great quality rug! Very pleased with my purchase! I can really recommend Runrug! Thank you!”

Helpful Report

Posted 2 weeks ago

Hi Andrea-Brigitta, Thank you for your wonderful review! We're so glad to hear that you were pleased with the fast delivery and the quality of your rug. Your recommendation means a lot to us! If you need anything else in the future, feel free to reach out. We're always here to help! Best regards, The Runrug Team.

Posted 1 week ago

“Very easy to order quick deliver and excellent quality very pleased it looks amazing”

Helpful Report

Posted 2 weeks ago

Hi Sharon, Thank you so much for your wonderful review! We're delighted to hear that you found the ordering process easy and that you received your rug quickly. It's fantastic to know that you're pleased with the quality and how amazing it looks in your space! If you have any questions or need assistance in the future, feel free to get in touch. We’re always here to help! Best regards, The Runrug Team.

Posted 1 week ago

“Extremely good quality for the price, don't bother looking elsewhere, you will not find better”

Helpful Report

Posted 2 weeks ago

Hi Trevor, Thank you for your review, and we’re genuinely sorry to hear that your order hasn’t arrived yet. We understand how frustrating that can be. We have checked the tracking on your order and it does show that DHL attempted to make the delivery to yourself on two occasions, before the third successful attempt, but unfortunately you were not home to take the delivery. We do ask DHL to ensure that the products are given to the customer directly whenever possible to reduce the chance of theft or damage from the elements. We hope that now you have the runner that it is the perfect match for your home, but if there are any issues at all please do not hesitate to get in touch with us. Best, Runrug

Posted 1 week ago

“We were very pleased with the quality of the rug, the cost, and how quickly our materials arrived to install it.”

Helpful Report

Posted 2 weeks ago

Hi Sara, Thank you for your wonderful review! We're so glad to hear that you are pleased with the quality of your rug and the timely delivery of your materials. It’s great to know that we met your expectations! If you ever have any questions or need assistance in the future, please feel free to reach out. We’re always here to help! Best regards, The Runrug Team.

Posted 1 week ago

“Beautiful rug! Great quality! Need to make sure you fold over bottom and top before cutting to avoid fringing.. It took approximately 3 hrs; we were replacing a runner so nails and padding was already in place.. Rug came very quickly too!”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for the wonderful review! We're delighted to hear that you love your new rug and that you're satisfied with its quality. We appreciate your tip about folding the edges to prevent fringing — it's always helpful to share those details! If you have any other questions or need any assistance in the future, don’t hesitate to reach out. Best regards, The Runrug Team.

Posted 2 weeks ago

“Ordered a new runner for our hall, replacing one we've had for years. Lots of choice but one of the selling points for us was that we could get the exact length. No one else had ones long enough. The rug feels good quality and looks great. I thought the price was a bargain. It was delivered promptly and the carrier had tracking so another bonus. Would definitely recommend.”

Helpful Report

Posted 2 weeks ago

Hi Elaine, Thank you for your amazing review! We’re so pleased to hear that you found the perfect runner for your hall and that the ability to customize the length worked out well for you. It's fantastic to know you’re happy with the quality and delivery service too! We truly appreciate your recommendation and hope to see you back soon. Best regards, The Runrug Team.

Posted 2 weeks ago

“Rug was just as described. We installed it yesterday. Very happy with our purchase”

Helpful Report

Posted 2 weeks ago

Hi Lisa, Thank you for your fantastic review! We’re thrilled to hear that the rug met your expectations and that you're happy with your purchase. If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug! Best regards, The Runrug Team.

Posted 2 weeks ago

“The shipping was fast and the quality was good!”

Helpful Report

Posted 2 weeks ago

Hi Ebony, Thank you so much for your kind review! We're thrilled to hear that you were pleased with the fast shipping and the quality of your purchase. If you have any questions or need assistance in the future, feel free to reach out. We’re always here to help! Best regards, The Runrug Team.

Posted 2 weeks ago

“So pleased with my hall runner. Looks good; lies perfectly flat. Great sale price too & smooth efficient transaction.”

Helpful Report

Posted 3 weeks ago

Hi Anne, Thank you so much for your lovely review! We're thrilled to hear that you're pleased with your hall runner and that it lies flat perfectly. It's great to know you took advantage of our sale price and had a smooth transaction experience. Your satisfaction means the world to us! If you ever need assistance or have any questions, please don't hesitate to reach out. Best regards, The Runrug Team.

Posted 2 weeks ago

“Fairly priced. Neat product. Arrived in good time from order. Looks great.”

Helpful Report

Posted 3 weeks ago

Hi Rachel, Thank you for your fantastic review! We're thrilled to hear that you found our product fairly priced and that it arrived in good time. It’s great to know it looks wonderful in your space! If you have any further questions or need assistance, feel free to reach out. Best regards, The Runrug Team.

Posted 2 weeks ago

“Quality product, prompt delivery and good job of providing tracking number for the shipment.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that you found our product quality to your liking and that the delivery was prompt. We also appreciate your positive note about the tracking information — we believe transparency in shipping is key. If there's anything else you need or any questions you have, feel free to reach out. Best regards, The Runrug Team.

Posted 2 weeks ago

“Perfect runner for my hall”

Helpful Report

Posted 3 weeks ago

Hi Gillian, Thank you so much for your kind review! We're thrilled to hear the runner is a perfect fit for your hall — that's exactly what we love to hear. If you need anything else or have any questions in the future, we’re always here to help. Best Regards, The Runrug Team.

Posted 3 weeks ago

“Excellent quality carpets and quick and efficient delivery”

Helpful Report

Posted 3 weeks ago

Hi Fraser, Thank you so much for your kind words! We're thrilled to hear you were happy with the quality of the carpets and the speed of delivery. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again!

Posted 3 weeks ago

“Carpet is lovely and as described, arrived quickly and has great value for money. Underlay and gripper pack was both different size to what was expected though”

Helpful Report

Posted 3 weeks ago

Hi Samantha, Thank you so much for your wonderful review! We're thrilled to hear that you found the carpet lovely and that it arrived quickly with great value for money. We appreciate your feedback regarding the underlay and gripper pack sizes. We'll take this on board to improve our service in the future. If you have any further questions or need assistance, feel free to reach out! Best regards, The Runrug Team.

Posted 2 weeks ago

“Very quick delivery very good quality rug”

Helpful Report

Posted 3 weeks ago

Hi Joanne, Thank you so much for your kind review! We're really pleased to hear that your rug arrived quickly and that you're happy with the quality. If there's anything else we can help with in the future, please don’t hesitate to get in touch. Best wishes, The Runrug Team.

Posted 3 weeks ago

“Very pleased with the service I received from Runrug. The runner is of good quality and looks good in situ. Soft underfoot and does not move. It arrived quickly and my query over the colour was answered very shortly after I emailed Customer Service.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for your kind words! We're thrilled to hear you're pleased with both the service and the quality of your new runner. It's great to know it looks good in place, feels comfortable underfoot, and stays put — that’s exactly what we aim for. We're also really glad we could assist you quickly with your colour query. If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing Runrug!

Posted 3 weeks ago

“Plenty of colours and patterns to choose easy to select size ,free delivery And a fair pricw”

Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for your kind words! We're really glad to hear you found our selection of colours and patterns to your liking, and that the ordering process was easy and straightforward. We aim to offer great value along with free delivery, so it's fantastic to know that came through for you. Thanks again for choosing us!

Posted 3 weeks ago

“What we wanted and it arrived early.”

Helpful Report

Posted 3 weeks ago

Hi Ron, Thank you so much for your kind review! We're thrilled to hear the runner was just what you wanted — and that it arrived ahead of schedule too! If there's anything else we can help with in the future, don't hesitate to reach out. Best Regards, The Runrug Team.

Posted 3 weeks ago

“Great selection to suit every budget and style. I liked having the option to chose the right size and my hallway looks homely and welcoming.”

Helpful Report

Posted 3 weeks ago

Hi Stacey, Thank you so much for your lovely review! We're delighted to hear that you found the perfect runner to suit your space and budget. It’s great to know your hallway now feels homely and welcoming — that’s exactly what we aim for! Thanks again for choosing us 😊 – The Runrug Team

Posted 3 weeks ago

Runrug is rated 4.8 based on 6,929 reviews