Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new runner it looks stunning!”

Helpful Report

Posted 3 weeks ago

Hi Lynne, Thank you so much for your lovely review! We're thrilled to hear that you love your new runner and that it looks stunning in your space. If you ever need anything else or have any questions, we're always here to help! – The Runrug Team 💫

Posted 3 weeks ago

“Just taken delivery of our new Hallway runner . Outstanding quality.”

Helpful Report

Posted 3 weeks ago

Hi Dave, Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of your new hallway runner. It means a lot to us to know it’s made a great first impression. If you need anything else or have any questions down the line, we’re always here to help! 😊

Posted 3 weeks ago

“Orders arrive very quickly. Easy to order online and excellent service.”

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Posted 4 weeks ago

Hi Elaine, Thank you so much for your kind words! We're really glad to hear that you found the ordering process easy and that your order arrived quickly. Providing excellent service is something we take pride in, so it means a lot to know we’ve met your expectations. We hope you enjoy your purchase and look forward to helping you again in the future! — The Runrug Team

Posted 3 weeks ago

“Even with the difficulties from the supplier, and the mix up on pricing, Runrug was seamless. Communication was excellent, and their commitment to customer satisfaction was spot on. I would definitely use them again. Runner looks great!”

Helpful Report

Posted 1 month ago

Hi, Thank you so much for your kind words and understanding — we really appreciate you taking the time to leave this review! We’re sorry again for the hiccups along the way, but we’re thrilled to hear that you were happy with the communication and overall experience. Your satisfaction truly means a lot to us, and it's great to know the runner looks fantastic in its new home! We’d love to welcome you back anytime — thanks again for choosing Runrug.

Posted 3 weeks ago

“Excellent anti slip runner underlay. Not too thick. Works well. Would buy again.”

Helpful Report

Posted 1 month ago

Hi Mary, Thank you so much for your kind feedback! We're really pleased to hear that you're happy with the anti-slip underlay and that it's working well for you. It's great to know the thickness is just right too. We truly appreciate your support and look forward to serving you again in the future! 😊

Posted 3 weeks ago

“We are very pleased the colour the pattern well made all around great value”

Helpful Report

Posted 1 month ago

Hi Anthony, Thank you so much for your lovely review! We're thrilled to hear you're pleased with the colour, pattern, and overall quality — it's fantastic to know you feel it's great value too. We really appreciate you taking the time to share your feedback, and we hope you enjoy your new runner for years to come!

Posted 3 weeks ago

“Very happy with shipping time, as well as cost for my 3'3"X16' runner, but it was just too orange.”

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Posted 1 month ago

Hi Paul, Thank you for your thoughtful 5-star review! We're pleased to hear that you were happy with the shipping time and the value for your runner. We appreciate your feedback regarding the color, and we understand that sometimes items can look different in person. Your satisfaction is important to us, and we hope to help you find the perfect match in the future! Thanks for choosing Runrug! We look forward to seeing you again soon!

Posted 1 month ago

“Good website with filter to enable easy viewing of potential products. Wide range of products. Kitchen runner selected at competitive price. Prompt delivery and pleased with purchase.”

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Posted 1 month ago

Hi John, Thank you for your amazing 5-star review! We're so glad to hear that you found our website easy to navigate and that you were pleased with the range of products available. It's great to know you found a kitchen runner that fits your needs at a competitive price. We're also delighted that the delivery met your expectations! Thank you for choosing Runrug! We look forward to serving you again soon!

Posted 1 month ago

“Lovely Carpet Runner, fitted the hallway perfectly.. Arrived quickly. 🙂”

Helpful Report

Posted 1 month ago

Hi Anne, Thank you so much for your lovely 5-star review! We're thrilled to hear that your new carpet runner fits your hallway perfectly and that it arrived quickly. It’s always wonderful to know that our products are meeting your needs. Thanks for choosing Runrug! We can’t wait to welcome you back soon!

Posted 1 month ago

“It is fantastic to be able to buy a runner/rug that is the length of the floor it is intended for - this is a first for me. And the choice of designs, encompassing modern, traditional and classic is excellent. The quality of my rug is excellent too; I am delighted with it.”

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Posted 1 month ago

Hi Fiona, Thank you for your wonderful review! We’re absolutely delighted to hear that you’re enjoying the custom length of your rug, as well as the variety of designs we offer. Your satisfaction with the quality is very important to us, and it’s fantastic to know we met your expectations. Thanks for choosing Runrug! We look forward to seeing you again soon!

Posted 1 month ago

“Great service and ready pleased with the runner”

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Posted 1 month ago

Hi Laura, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with our service and your runner. Your satisfaction is what drives us to keep delivering the best experience possible. Thanks for choosing Runrug! We can't wait to assist you again in the future!

Posted 1 month ago

“First time dealing with this company, and have to say I was impressed at the ease of ordering from their user friendly website. The goods arrived promptly and were of excellent quality. Would certainly use again.”

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Posted 1 month ago

Hi Martin, Thank you for your excellent 5-star review! We’re thrilled to hear that your first experience with us was such a positive one. It's great to know you found our website user-friendly and that your order arrived promptly and met your quality expectations. Your satisfaction means the world to us! Thanks for choosing Runrug! We look forward to serving you again in the future!

Posted 1 month ago

“Love our new rug very happy.”

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Posted 1 month ago

Hi Deb, Thank you for your lovely 5-star review! We’re so happy to hear that you're loving your new rug! Your satisfaction is what we strive for, and it brings us joy to know that you're pleased with your purchase. Thanks for choosing Runrug! We can’t wait to welcome you back soon!

Posted 1 month ago

“Fantastic service and beautiful rug came within 2 days .”

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Posted 1 month ago

Hi Linda, Thank you for your fantastic 5-star review! We're so pleased to hear that you were happy with our service and that your beautiful rug arrived in just 2 days. Your satisfaction is our top priority, and we are thrilled to know we met your expectations. Thanks for choosing Runrug! We can't wait to welcome you back soon!

Posted 1 month ago

“This is my second runner from Runrug . They are extremely hard wearing and great quality.”

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Posted 1 month ago

Hi Suzanne, Thank you for your amazing 5-star review! We're so glad to hear that you've chosen Runrug for a second time and that you're enjoying the hard-wearing quality of our runners. Your loyalty means a lot to us, and we appreciate you sharing your positive experience. Thanks for being a valued customer! We look forward to serving you again soon!

Posted 1 month ago

“I bought a lovely tartan runner for my hall which is great quality and looks fantastic. Run rug has a super choice of rugs and runners at very reasonable prices.”

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Posted 1 month ago

Hi Dawn, Thank you for your fantastic 5-star review! We’re so pleased to hear that you love your tartan runner and that the quality meets your expectations. It’s wonderful to know you found our selection appealing, and we strive to offer a variety of styles at great prices. Thanks for choosing Runrug! We can’t wait to welcome you back for more fabulous finds!

Posted 1 month ago

“Efficient lovely rugs quick delivery”

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Posted 1 month ago

Hi Jean, Thank you so much for your lovely 5-star review! We’re delighted to hear you found our delivery quick and that you love your rugs! Providing an efficient service while delivering beautiful products is our top priority. Thanks for choosing Runrug! We look forward to helping you again soon!

Posted 1 month ago

“Excellent service & product”

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Posted 1 month ago

Hi Janet, Thank you for your amazing 5-star review! We’re so pleased to hear that you were happy with both our service and the product. Your satisfaction is our priority, and it's fantastic to know we met your expectations. Thanks for choosing Runrug! We look forward to welcoming you back soon!

Posted 1 month ago

“I like it. A bit of color in the hallway. I think it looks very smart and I'm glad I bought it.”

Helpful Report

Posted 1 month ago

Hi Eric, Thank you for your fantastic 5-star review! We’re so glad to hear that our rug has added a splash of color to your hallway and that you find it smart and stylish. Your satisfaction is incredibly important to us, and we appreciate your feedback! Thanks for choosing Runrug! We hope to see you again soon!

Posted 1 month ago

“Good product,stair carpet followed Runrug video for installation.”

Helpful Report

Posted 1 month ago

Hi William, Thank you for taking the time to leave us a fantastic 5-star review! We’re so glad to hear that you found our installation video helpful and that you’re satisfied with your stair carpet. Your feedback is invaluable to us and motivates our team to continue providing quality products. Thanks for choosing Runrug, and we hope to see you again soon!

Posted 1 month ago

Runrug is rated 4.8 based on 6,929 reviews