Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,869 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was delayed with a storm. No issues with anything. Rods are beautiful and high quality. Will order again when needed.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re glad the rods are beautiful and high quality, and that you’re happy despite the storm-related delay. We appreciate your intention to order again when needed. Kind regards, Team Runrug

Posted 2 weeks ago

“Lovely rugs and excellent service and quality”

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Posted 2 weeks ago

Hi Thomas, Thank you for your review. We’re thrilled you’re happy with the rugs, service, and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Excellent service including good packaging, prompt delivery, and a decent website.”

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Posted 2 weeks ago

Hi there, Thank you for your review. We're thrilled you found the service excellent, with good packaging, prompt delivery, and a decent website. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“I love this rug, it is just what my hallway needed. I bought a smaller one a few years ago for a smaller hallway. I'm so glad I went back for a longer one.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your review. We’re thrilled you love the runner and that it’s just what your hallway needed. It’s great to hear you returned for a longer one and are happy with the fit. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Runner mat came quick well packaged and looks great in situ. It was easy to order and there were plenty of sizes to choose from.”

Helpful Report

Posted 3 weeks ago

Hi Stuart, Thanks for your review. We’re glad the runner mat arrived quickly, was well packaged and easy to order with plenty of sizes to choose from. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“I love the RunRug, it's exactly what I wanted and it matches the rug I have in the living room.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your kind review. We’re glad the RunRug matches your living room rug perfectly and that you’re happy with it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Lovely runner ideal for our porch”

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Posted 3 weeks ago

Hi Malcolm, Thank you for your review. We're glad you find the runner lovely and ideal for your porch. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“I am very happy with my rug it looks very smart in my utility room. Good qualith.”

Helpful Report

Posted 3 weeks ago

Hi Wendy, Thank you for your review. We’re thrilled to hear you’re happy with the rug and that it looks smart in your utility room. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Simple, clear, efficient, and stress-free.”

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Posted 3 weeks ago

Hi Stephen, Thank you for your review. We're glad to hear the Runrug experience was simple, clear, efficient, and stress-free. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Just what I wanted and was delighted I could order the runner to any length.”

Helpful Report

Posted 3 weeks ago

Hi Janet, Thank you for your review. We're thrilled to hear you could order the runner to any length. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“I have a puppy and wanted to avoid too much skidding on the floor. These rugs are fantastic as they are rubber backed, really good quality and Barnaby now has a circuit for those zoomies LOL. Thanks Runrug for quick delivery, flexible sizing and a great quality product.”

Helpful Report

Posted 3 weeks ago

Hi Gigi, Thank you for your review. We're thrilled to hear the rubber-backed rugs help with skidding and that Barnaby enjoys his zoomies. Glad you appreciated the quick delivery, flexible sizing, and quality. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Lovely hall runner would recommend”

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Posted 3 weeks ago

Hi Sandra, Thank you for your review. We’re thrilled you love the hall runner and would recommend it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Beautiful hallway runner, great quality and value for money. Customer service very good and quick delivery”

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Posted 3 weeks ago

Hi Joanne, Thank you for your review. We’re thrilled you’re pleased with the hallway runner—the quality and value, plus quick delivery and good customer service—mean a lot to us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Excellent quality and just as shown on site. Easy ordering, lots of onsite tutorials to assist and quick efficient delivery.”

Helpful Report

Posted 3 weeks ago

Hi Heidi, Thank you for your lovely review. We’re delighted you’re happy with the quality, found the site and tutorials helpful, and that delivery was quick and efficient. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Absolutely lovely rugs. I have 3 or 4 from this company great quality great price and a quick delivery. Will definitely order again when I need another rug.”

Helpful Report

Posted 3 weeks ago

Hi Janet, Thank you for your review. We’re thrilled you’re enjoying the rugs—great quality, great price, and quick delivery. We look forward to helping you with your next order. Kind regards, Team Runrug

Posted 3 weeks ago

“Just as it should be”

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Posted 3 weeks ago

Hi Malcolm, Thank you for your review. We’re glad to hear it’s just as it should be. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Fantastic company with an easy to use website. We bought a hall runner and are delighted with the quality. We would highly recommend them.”

Helpful Report

Posted 3 weeks ago

Hi Valerie, Thank you for your review. We're thrilled you’re delighted with the hall runner and that you’d highly recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“The support I received from runrug was runrug was first class. In case you don't know, runrug will cut your order for stair runners into individual steps abd replace the cut edges with beautiful seams! I will surely be purchasing from them again. Super fast processing of order and fast shipping as well! For my project it was just an old basement staircase. I wanted to hide as much as the old beat up wood as possible so mine example to not the traditional look for using a stair runner on the open stairs or the platform as I went wider than normal tocover as much as the walking service as possible.”

Helpful Report

Posted 3 weeks ago

Hi Kirk, Thank you for your review. We’re thrilled to hear you had a first-class experience and that the custom cutting and seams met your needs. We look forward to assisting with your next order. Kind regards, Team Runrug

Posted 3 weeks ago

“Very nice rug great quality and price”

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Posted 3 weeks ago

Hi Derek, Thank you for your review. We're thrilled you’re happy with the rug and that you found great quality and price. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 3 weeks ago

“Really pleased. The quality of the runner is excellent for a reasonable price and the delivery was fast. I will be returning should I need another runner in the future.”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your review. We’re thrilled you’re pleased with the runner’s quality and the fast delivery. We’d be happy to help you again if you need another runner in the future. Kind regards, Team Runrug

Posted 3 weeks ago

Runrug is rated 4.7 based on 7,869 reviews