Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,383 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,383 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order came super quick, the quality & size was absolutely perfect. Can highly recommend Run Rug”

Helpful Report

Posted 3 weeks ago

Hi Janice, Thanks for sharing. We’re really glad the order arrived quickly and that the quality and size were perfect. We appreciate the recommendation! The runner looks absolutely beautiful in your home. Thank you for sharing the image! Kind regards, Team Runrug

Posted 3 weeks ago

“Very happy with the rug and kept up to date with delay”

Helpful Report

Posted 3 weeks ago

Hi Graham, Thanks for sharing. We’re really glad you’re happy with the rug and that you were kept up to date with the delay. Kind regards, Team Runrug

Posted 3 weeks ago

“Very good company, ordered a stair runner and when it arrived it didn’t suit the look I wanted, very easy to return and exchange all sorted between mon-Fri. Very happy with the new stair runner.”

Helpful Report

Posted 3 weeks ago

Hi there, Thanks for sharing. We’re really glad the return and exchange were easy and that you’re happy with the new stair runner. Kind regards, Team Runrug

Posted 3 weeks ago

“Absolutely brilliant service.”

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Posted 3 weeks ago

Hi Sean, Thanks for sharing. We’re really glad you found the service absolutely brilliant. Kind regards, Team Runrug

Posted 3 weeks ago

“My rug arrived on time and well wrapped and the. service was great”

Helpful Report

Posted 3 weeks ago

Hi Josephine, Thanks for sharing. We’re really glad your rug arrived on time, was well wrapped, and that you found the service great. Kind regards, Team Runrug

Posted 3 weeks ago

“I recently received my carpet runners, and I'm really pleased with them. The quality is excellent, and they fit perfectly. The ordering process was straightforward, delivery was prompt, and everything arrived in perfect condition. Overall, a great experience from start to finish. I would happily recommend them to anyone looking for comfortable, high-quality carpet runners.”

Helpful Report

Posted 4 weeks ago

Hi Konstantina, Thanks for sharing. We’re really glad the carpet runners arrived in great condition, fit perfectly, and that the ordering process and delivery met your expectations. Kind Regards, Team Runrug

Posted 4 weeks ago

“It was easy to order from a good selection of options for stair runners. The photos represent the product accurately and it is true to the product description. Delivery was timely and took just a couple of days. The rug is nicely finished on all sides. I am very happy with the price as well. Very satisfied.”

Helpful Report

Posted 4 weeks ago

Hi Hamish, Thanks for sharing. We’re really glad the ordering was easy, the selection was good, the photos matched well, delivery was quick, the rug is nicely finished, and you’re satisfied with the price! Kind Regards, Team Runrug

Posted 4 weeks ago

“Speedy service from Runrug within two days of ordering online. We bought a hall runner from Runrug six years ago and were pleased with it. Same quality again with our latest purchase.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing. We’re really glad the speedy service and the same quality you experienced six years ago are continuing to meet your expectations. Kind Regards, Team Runrug

Posted 4 weeks ago

“Rug is just what I wanted. Entire business was professional and efficient.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing. We’re really glad the rug is just what you wanted and that you found the business professional and efficient. Kind regards, Team Runrug

Posted 4 weeks ago

“A lovely runner and a great price. The service from start to end was brilliant, and the delivery was swift. Would definitely use again”

Helpful Report

Posted 4 weeks ago

Hi Gail, Thanks for sharing. We’re really glad you love the runner and that you found the price great, with a brilliant start-to-end service and swift delivery. Kind Regards, Team Runrug

Posted 4 weeks ago

“We absolutely love our new rug and so pleased on how its transformed our hallway. We have no hesitation in writing this review, from ordering to receiving this quality rug, we found the whole process a straightforward, no nonsense experience and highly recommend this product.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing. We’re thrilled the rug has transformed your hallway and that the ordering-to-receiving process felt straightforward. It looks great, fabulous choice! Kind Regards, Team Runrug

Posted 4 weeks ago

“Lovey rug at a good price struggled to find a rug this size so very happy.”

Helpful Report

Posted 4 weeks ago

Hi Morag, Thanks for sharing. We’re glad you love the rug and that you found it good value, especially matching the size you needed. Kind Regards, Team Runrug

Posted 4 weeks ago

“The service was excellent and dealing with customer service was a pleasure. Delivery was quick and very easy to track. I would recommend RunRug to anyone looking for runners for their home. Great price and good quality.”

Helpful Report

Posted 4 weeks ago

Hi Carol, Thanks for sharing. We’re thrilled the service was excellent, delivery was quick and easy to track, and that you’d recommend us! Kind Regards, Team Runrug

Posted 4 weeks ago

“Service excellent, ordering is simple,delivery done days earlier then expected, nice people to deal with”

Helpful Report

Posted 4 weeks ago

Hi Werner, Thanks for sharing. We’re thrilled the service was excellent, ordering was simple, delivery arrived earlier than expected, and you found our team great to deal with. Kind Regards, Team Runrug

Posted 4 weeks ago

“Excellent quality exactly what was needed for the hallway on a wooden floor.”

Helpful Report

Posted 4 weeks ago

Hi Margaret, Thanks for sharing. We’re glad the quality was exactly what you needed for the hallway on a wooden floor. Kind regards, Team Runrug

Posted 4 weeks ago

“Very pleased with my runner rug bought two”

Helpful Report

Posted 4 weeks ago

Hi Jennifer, Thanks for sharing. We’re glad you’re very pleased with your runner rug—buying two sounds like a great fit. Kind regards, Team Runrug

Posted 4 weeks ago

“Delivery was quick.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing. We’re glad the delivery was quick. Kind regards, Team Runrug

Posted 4 weeks ago

“First time Runrug buyer. Found the website easy to use - lots of choice, clear photos of products (and accurate in terms of my order) and ability to choose length of runner. The kitchen rug chosen arrived quickly and is well-made, as well as strong and sturdy. Should survive years of footfall and the cats' claws! Happy customer.”

Helpful Report

Posted 4 weeks ago

Hi there, Thanks for sharing. We’re glad the site was easy to use, the photos were accurate, and the length option worked for you. Pleased the kitchen rug arrived quickly and has the quality you’re happy with for years of footfall and feline use. Kind regards, Team Runrug

Posted 4 weeks ago

“I ordered two custom length Tribal Grey rug runners. They smelled toxic even after airing them out on the patio, generously sprinkling them with baking soda and cleaning them with a bleach/water solution. The rugs were so noxious they caused me to have a headache. Although these were cutom sized rug runners, Runrug honored a free return and has promised to refund the full amount to my credit card. I received suggestions from Rugrun associates regarding ways to remove the odor. After attempting those suggestions, the rugs still emitted odor. Rugrun was apologetic and graciously accepted the return. I appreciate the timely responses and resolution I experienced with ordering from Rugrun.”

Helpful Report

Posted 4 weeks ago

Hi Nancy, Thanks for sharing. We’re glad the issue was addressed and the return/refund was handled. If you need anything else, we’re here. Kind regards, Team Runrug

Posted 4 weeks ago

“Exactly what i ordered and delivered very quickly”

Helpful Report

Posted 1 month ago

Hi there, Thanks for sharing. We’re glad it was exactly what you ordered and delivered quickly. If you need anything else, we’re here. Kind regards, Team Runrug

Posted 1 month ago

Runrug is rated 4.7 based on 8,383 reviews