Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,388 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,388 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“runner is fine.. a little skimpy for the price but looks nice”

Helpful Report

Posted 4 months ago

Hi Janice, Thank you for your review. We’re glad the runner looks nice, though we note it’s a bit skimpy for the price. If you’d like any alternatives or have questions, we’re here to help. Kind regards, Team Runrug

Posted 4 months ago

“Every thing came in as we expected, no surprises,”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re really glad everything arrived as expected and there were no surprises. If you need anything else, we’re here to help. Kind regards, Team Run rug

Posted 5 months ago

“There were no problems with the service provided by Runrug and it is what wouuld be expected.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re glad to hear the service met your expectations and that there weren’t any problems. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“The product is very nice. But the amount of time it's taken has completely spoiled it for my partner and me. 16weeks from ordering is unacceptable. Staff have no idea when orders are coming in. We have been told a couple of times should be with you in a week. Would I order again. Yes, Because there's nothing like these patterned runners on the market.”

Helpful Report

Posted 5 months ago

Hi Simon, Thank you for your review. We’re glad you like the product, and we’re sorry for the long wait and the uncertainty about stock. We’re addressing this with our team to improve communication and delivery times. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Nice quality and colour only drawback the folds when packed are taking time to settle down , would buy again”

Helpful Report

Posted 5 months ago

Hi Annette, Thank you for your review. We’re glad you’re happy with the quality and colour, and we appreciate the feedback about the folds settling. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“We have received the goods, and the size matches our order.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your review. We’re glad the goods arrived and the size matches your order. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“A bit lighter then I thought but looks good, fast on delivery”

Helpful Report

Posted 5 months ago

Hi Howard, Thank you for your review. We’re glad to hear it looks good and that delivery was fast. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Fast,just what we needed easy to install.”

Helpful Report

Posted 5 months ago

Hi Marc, Thank you for your review. We’re really glad to hear it was fast and easy to install. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“Good description and clear photos of the rug. Quick delivery. Lays flat. Would have given 5 * but very slightly frayed on the edges in a few places.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you found the description and photos clear, and that delivery was quick and the rug lays flat. We appreciate the note about the edge fraying and will keep an eye on it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“The first hall runner I ordered had part of the pattern missing so I had to package it up and return it. The second runner had an imperfection in the weave of the carpet. Although this was disappointing, the customer service was excellent and my emails were replied to quickly. The matter was resolved to my satisfaction and I was offered a refund for the inconvenience.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad to hear the issue was resolved to your satisfaction and that you were offered a refund for the inconvenience. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 5 months ago

“A good product,which enhanced hall floor,and delivered on time, really pleased with this runner”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We're glad to hear the runner enhanced your hall floor and that it was delivered on time. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 6 months ago

“Item delivered in time and as described. No issues encountered. Will use supplier again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re thrilled to hear that your item arrived on time and as described, with no issues, and that you’ll be using us again. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Price and delivery speed are both excellent. The rug is of good quality and prettier than in the photo. I gave only 4 stars because it's a little slippery, so we are going to I have to buy a pad, even though it's only for a kitchen runner.”

Helpful Report

Posted 6 months ago

Hi Joan, Thank you for your review. We’re glad price and delivery speed met your expectations and that you find the rug of good quality and prettier than the photo. Sorry about the slipperiness—adding a rug pad is a good fix. If you’d like any recommendations, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“I bought 3! Very easy to clean and vacuum. They look great!”

Helpful Report

Posted 6 months ago

Hi Rachel, Thank you for your review. We’re glad you’re happy with the Runrugs and that they’re easy to clean and look great. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Delivery person was great - when i was buying i looked at delivery window - delivery was well over that and only mentioned on invoice once i had paid so i guess it was on time and in line with notification on the day of. The rug laid flat immediately. Picture was very accurate to real colour on web on here looks alot brighter and more red. I bought in sale so was good value.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad the rug laid flat well and that you found it good value during sale. We appreciate the notes about delivery timing and colour compared to the on-site photos. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Easy to order and prompt delivery. Have used before.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for sharing your experience. We’re glad to hear the ordering was easy and delivery prompt, and that you’ve used us before. If there’s anything else you need, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Delivery very good the anti slip underlay not good , rug still moves.”

Helpful Report

Posted 6 months ago

Hi Alan, Thank you for your review. We’re sorry to hear the anti-slip underlay isn’t preventing movement. We’d be glad to help. If you’d like, we can suggest an alternative underlay or arrange a swap to a more grip-focused option. Please let us know your preference and your order number so we can assist promptly. Kind regards, Team Runrug

Posted 6 months ago

“Late delivery but great quality and pattern. A little expensive for what i got.”

Helpful Report

Posted 6 months ago

Hi Linda, Thank you for sharing your feedback. We’re glad you love the quality and pattern, and we’re sorry the delivery was a bit late. We also appreciate your note on pricing. If there’s anything we can do to make future orders even better, please let us know. Kind regards, Team Runrug

Posted 6 months ago

“I ordered an item and was informed it was out of stock immediately. Customer service offered a similar product that was available at no extra charge and shipped it immediately. Wonderful service. The runner we ordered works well in a commercial environment but is nothing I would want in my home. It is simply cut from a roll with no finish on the ends. I expected that but would want others to know it is a very practical offering at a fair price.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for the review. We’re glad we could resolve the stock issue with a suitable replacement at no extra charge and that the service was prompt. Noting your comment about the finish, we appreciate the heads-up and are here if you’d like any guidance on care or alternatives for home use. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Great aesthetic - as described and as expected for price-point and material specification. Liked the layout of the website, and the cut-size range was pretty much exactly what I needed.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for the wonderful review. We’re glad the aesthetic matched what you expected for the price-point and materials, and that you enjoyed the website layout and the cut-size range. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 8,388 reviews