Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,556 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,556 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The stairs in our 1913 house were always begging for a runner. The Runrug Mayan Blue is comfortable and exactly as appears on your web site. The rods we ordered were not necessary.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We're glad the Mayan Blue is comfortable and matches what you saw online. Which rods were purchased please? Stair rods are usually only decorative. Could you tell us how we could have earned a 5 star review from you? (So we know for next time!) If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“This would be my third purchase of this runner. Very good quality and does the job I intended it for. One issue with my new purchase of this rig is that it came with a big mark on it. To send it back, as there was so much in length, it would have been problematic for me so I decided to keep it even though the mark is very noticeable unfortunately. Not had any previous issues with my previous purchases .”

Helpful Report

Posted 6 months ago

Hi Julie, Thank you for your 4/5 review. We’re glad you’ve been happy with the quality and that the runner works for you. We’re sorry to hear the new purchase had a noticeable mark. If you’d ever like to discuss a replacement or a goodwill option in the future, we’re here to help. If there’s anything else you need, we’re here for you. Kind regards, Team Runrug

Posted 6 months ago

“Beautiful colour, and soft. Had to get some rubber unlay to stop the rug from moving,”

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Posted 6 months ago

Hi Paula, Thank you for your review. We’re glad you love the colour and softness. If you need any help with underlay options to stop the rug moving, we’re here for you. Kind regards, Team Runrug

Posted 6 months ago

“Great rug, correct lenghth and bordered all round.”

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Posted 6 months ago

Hi Matt, Thank you for your 4/5 review. We’re glad the rug is as expected, with the correct length and a full border. If you need anything else in the future, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Love the runners. Great quality. Very happy”

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Posted 6 months ago

Hi there Sally, Thank you for your review. We’re glad you love the runners and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“The stair runner was recieved promptly. It is just what we ordered, and good quality. Just installing it now, so unable to comment on durability, but we are very satisfied with the product.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad the stair runner arrived promptly, is exactly what you ordered, and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“quick delivery.”

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Posted 6 months ago

Hi there, Thank you for your review. We’re glad the delivery was quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Fantastic service , great product. Thank You.”

Helpful Report

Posted 6 months ago

Hi Brian, We’re really sorry for the confusion and the extra shipping charges you encountered. It’s not what we want for our customers, and we appreciate you flagging it. These costs should not be passed to you and this is a genuine mistake by the courier. Please could you send an receipt for these charges through to us, using help@runrug.com and we would be more than happy to refund these back to you. Kind regards, Team Runrug

Posted 6 months ago

“Joe was very helpful when I had an issue with DHL. And all sorted now. I am pleased with the rug.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad Joe could help resolve the DHL issue and that you’re happy with the rug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“runner is fine.. a little skimpy for the price but looks nice”

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Posted 6 months ago

Hi Janice, Thank you for your review. We’re glad the runner looks nice, though we note it’s a bit skimpy for the price. If you’d like any alternatives or have questions, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Every thing came in as we expected, no surprises,”

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Posted 7 months ago

Hi there, Thank you for your review. We’re really glad everything arrived as expected and there were no surprises. If you need anything else, we’re here to help. Kind regards, Team Run rug

Posted 7 months ago

“There were no problems with the service provided by Runrug and it is what wouuld be expected.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review. We’re glad to hear the service met your expectations and that there weren’t any problems. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“The product is very nice. But the amount of time it's taken has completely spoiled it for my partner and me. 16weeks from ordering is unacceptable. Staff have no idea when orders are coming in. We have been told a couple of times should be with you in a week. Would I order again. Yes, Because there's nothing like these patterned runners on the market.”

Helpful Report

Posted 7 months ago

Hi Simon, Thank you for your review. We’re glad you like the product, and we’re sorry for the long wait and the uncertainty about stock. We’re addressing this with our team to improve communication and delivery times. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“Nice quality and colour only drawback the folds when packed are taking time to settle down , would buy again”

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Posted 7 months ago

Hi Annette, Thank you for your review. We’re glad you’re happy with the quality and colour, and we appreciate the feedback about the folds settling. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“We have received the goods, and the size matches our order.”

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Posted 7 months ago

Hi there, Thank you for your review. We’re glad the goods arrived and the size matches your order. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 7 months ago

“A bit lighter then I thought but looks good, fast on delivery”

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Posted 8 months ago

Hi Howard, Thank you for your review. We’re glad to hear it looks good and that delivery was fast. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Fast,just what we needed easy to install.”

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Posted 8 months ago

Hi Marc, Thank you for your review. We’re really glad to hear it was fast and easy to install. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“Good description and clear photos of the rug. Quick delivery. Lays flat. Would have given 5 * but very slightly frayed on the edges in a few places.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad you found the description and photos clear, and that delivery was quick and the rug lays flat. We appreciate the note about the edge fraying and will keep an eye on it. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“The first hall runner I ordered had part of the pattern missing so I had to package it up and return it. The second runner had an imperfection in the weave of the carpet. Although this was disappointing, the customer service was excellent and my emails were replied to quickly. The matter was resolved to my satisfaction and I was offered a refund for the inconvenience.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We’re glad to hear the issue was resolved to your satisfaction and that you were offered a refund for the inconvenience. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 8 months ago

“A good product,which enhanced hall floor,and delivered on time, really pleased with this runner”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your review. We're glad to hear the runner enhanced your hall floor and that it was delivered on time. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 8 months ago

Runrug is rated 4.7 based on 8,556 reviews