Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just what we wanted. Delivered in time”

Helpful Report

Posted 6 months ago

Thank you for the great 4-star review, Angela! We're thrilled that you received just what you wanted and that it arrived on time. Your feedback is important to us, and we're always here to help if you need anything else. Happy decorating!

Posted 6 months ago

“Looks exactly as advertised. Decent quality.”

Helpful Report

Posted 6 months ago

Thank you so much for your 4-star rating and your kind words about Runrug! We're delighted to hear that you found our product to be of decent quality and that it looks exactly as advertised. We truly appreciate your feedback and support. If there's anything else we can assist you with, please feel free to reach out.

Posted 6 months ago

“The choice of different colours and styles was excellent and the delivery was quick.”

Helpful Report

Posted 7 months ago

“Service and delivery was excellent. Shipped from the UK to our home in Australia in a week! Happy with the colour. Suits our home. Quality of our rug is good. However the rug is much thinner than I expected for the price paid.”

Helpful Report

Posted 7 months ago

“I think the options and the quality are great. I think a better online business process must be set up to retrieve credit for money spent on samples or samples should be offered at a cheaper price.”

Helpful Report

Posted 7 months ago

“Stair runner is lovely. Customer service is awful. Paid for designated day, didn't arrive so had to make several phonecalls. Had order for a week and didn't inform us that stair rods were out of stock. Had to ask for delivery fee back, then cancelled order for rods as was getting absolutely nowhere with date. Just awful behaviour”

Helpful Report

Posted 7 months ago

“We are very pleased with the rug we bought from you, love that it is non slip..”

Helpful Report

Posted 7 months ago

“The rug is good quality but it doesn't seem to want to lie flat.. We have rolled it up the opposite way to straighten it. We now hope that in time it will lie flat.”

Helpful Report

Posted 7 months ago

“Product is good and delivery is efficent. But response and keeping customer informed is slow.”

Helpful Report

Posted 7 months ago

Hi Alex, Thank you for taking the time to leave us a review. Firstly I'd like to apologise for the delivery, we have taken your comments on board and we are currently looking into why it was just left like that on your driveway. This is unacceptable and we are very sorry on behalf of the courier. I have also looked through our email system and I can see that we've received 4 emails from you all asking the same thing. A response was sent to you providing you with an update and your tracking information. I can only assume that this may have filtered into a junk/spam email folder. I am very sorry if you felt as though you were being ignored. Our customers are our number 1 priority and this would never be the case. We do hope that you love your new stair runner! If you would like to discuss this further, please reach out to us directly. help@runrug.com Thank you.

Posted 7 months ago

“Finally after trying to order on-line many times, I contacted the Company direct to complete my order. When delivered, which was within stated time, I received my 2x runners. Very pleased with quality. Thank you Runrug.”

Helpful Report

Posted 8 months ago

“I was happy with my first order, but when I tried to order a stair runnner you web pages were not customer friendly. I could not complete the order because it kept wiping out information already entered.”

Helpful Report

Posted 8 months ago

“The customer should be able to specify the actual length of runner reqired at the initial point of order rather than sending a separate message. The product was thinner than expected but does the job. Advantages it was cut to size and stitch finished on he ends. Communication and delivery was good. Price was fair.”

Helpful Report

Posted 8 months ago

“Lovely colours and seems good quality”

Helpful Report

Posted 8 months ago

“Original choice ordered but was found to be damaged so not despatched and as is always it was the last one and has been discontinued. Found an alternative but more expensive. Helpful customer service staff.”

Helpful Report

Posted 8 months ago

“Easy website to navigate, good choice of product.”

Helpful Report

Posted 9 months ago

“All fine with this deal”

Helpful Report

Posted 9 months ago

“i love my Rungrug carpet . it fits my hallway”

Helpful Report

Posted 9 months ago

“Very quick to resolve a customer enquiry and ensure customer receive the order promptly”

Helpful Report

Posted 9 months ago

“Very pleased with our runner rug. Just what we wanted so the dog doesnt slip on the wooden floors. Looks lovely also.”

Helpful Report

Posted 9 months ago

“Pleased with my new runner, appreciated the large choice in sizes, good service.”

Helpful Report

Posted 9 months ago

Runrug is rated 4.8 based on 6,929 reviews