Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,859 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick service and delivery”

Helpful Report

Posted 5 months ago

Hi Hazel, Thank you for your great review! We're delighted to hear that you experienced quick service and delivery. It’s our priority to keep things fast and efficient for our customers, and your feedback truly motivates us! Warm regards, Team Runrug

Posted 4 months ago

“Delivered on time and as expected. Lovely looking rug. A few pulls that had to be pushed in hence 4 stars. Very pleased overall. Thank you”

Helpful Report

Posted 5 months ago

Hi Pamela, Thank you for your lovely review! We're delighted to hear that your rug arrived on time and looks beautiful. We're sorry to hear about the few pulls, but it's great to know you're still pleased overall. Your support means a lot to us! Warm regards, Team Runrug

Posted 4 months ago

“Looks lovely now that it is laid. Did arrive with a pull on the side which required carpet tape on the back. Annoying but not enough to send it back. Decent value.”

Helpful Report

Posted 5 months ago

Hi Alan, Thank you for your review! We're delighted to hear that your rug looks lovely once laid out. We're sorry to hear about the pull on the side, but we appreciate your understanding. It's great to know you find it decent value! Best wishes, Team Runrug

Posted 5 months ago

“Runner good, customer service good, delivery very poor.”

Helpful Report

Posted 5 months ago

Hi George, Thank you for your feedback! We're glad to hear that you liked the runner and our customer service. We're sorry to learn that your delivery experience wasn't up to our usual standards. Your insights are invaluable to us as we work to improve. We hope to serve you better in the future! Warm regards, Team Runrug

Posted 5 months ago

“Got a wrong size delivered first but it was quickly sorted and a new hallway runner sent out. Very good service and quality product. 4 out of 5 for sending wrong size.”

Helpful Report

Posted 5 months ago

Hi Graham, Thank you for your review and feedback! We're glad to hear that our team quickly sorted out the size issue for you, and that you’re happy with the service and product quality. We appreciate your understanding and hope to provide you with an even better experience next time! Best wishes, Team Runrug

Posted 5 months ago

“Good communication and delivered in the stated time.”

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Posted 5 months ago

Hi there, Thank you for your positive feedback! We're delighted to know that our communication and timely delivery met your expectations. Your satisfaction is our priority, and we appreciate your support! Warm regards, Team Runrug

Posted 5 months ago

“Had a few weeks delay after ordering as supplier found a fault with the runner batch. However I was contacted promptly and provided options. I chose to wait for a new batch which was subsequently delivered within the time specified and i'm pleased with the runner. Would use Runrug again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for taking the time to share your experience! We’re glad our team was able to keep you informed throughout the process and that you're pleased with your runner. Your understanding during the delay is greatly appreciated, and we look forward to serving you again in the future. Warm wishes, Team Runrug

Posted 5 months ago

“great rug. looks good”

Helpful Report

Posted 6 months ago

Hi Michael, Thank you for your great review! We're so glad to hear that you love the rug and that it looks good in your space. Your satisfaction is important to us, and we hope it brings you joy for years to come! Warm regards, Team Runrug

Posted 6 months ago

“This rug is beautiful. Just keep in mind it is a runner and will only have the border on the sides. Not the ends. A little disappointing, but it’s beautiful.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your lovely review! We're so glad to hear that you find the rug beautiful. We appreciate your understanding about the border design, and we're sorry it wasn't exactly what you expected. Your feedback is invaluable to us, and we hope the rug brings you joy in your space! Warm regards, Team Runrug

Posted 6 months ago

“Quick and easy to order”

Helpful Report

Posted 6 months ago

Hi Anthony, Thank you for your kind review! We're delighted to hear that you found ordering quick and easy. Your feedback is invaluable to us, and we appreciate your support! Best wishes, Team Runrug

Posted 6 months ago

“Unfortunately I received the wrong coloured runner, but they were very helpful with advice about rerturning it and a replacement was sent. I have had runrug runners before and found them very hard wearing.”

Helpful Report

Posted 7 months ago

Hi Jeanne, Thank you for your understanding and for taking the time to share your experience! We're glad to hear that our team was able to assist you with the return process and that you have found our runners to be hard-wearing in the past. We appreciate your support and hope you enjoy your replacement runner! Warm regards, Team Runrug

Posted 7 months ago

“Quite good quality Rug colour seems to match my carpet. The size was a bit of a problem so I put it down by my patio door. Not where it should have originally supposed to go.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you found the quality of the rug up to your expectations and that the color complements your carpet. We understand that sizing can sometimes be a challenge, but we're happy you found a suitable spot for it by your patio door. If you need any further assistance, feel free to reach out! Warm regards, Team Runrug

Posted 7 months ago

“I ordered the wrong size . I ordered a rug instead of a runner.”

Helpful Report

Posted 7 months ago

Hi Elizabeth, Thank you for your review! We understand that ordering the wrong size can be frustrating, but we’re here to help you with whatever you need. If you have any questions or need assistance with your order, please don't hesitate to reach out. We appreciate your support and hope to assist you again soon! Warm regards, Team Runrug

Posted 7 months ago

“I would have liked to given a 5 star review, but the packaging of the rugs let the experience down. Both rugs were of excellent quality and true to the online colours, shades and sizes. Shipment was fast and delivered on time. However, the plastic wrap packaging was very thin and was torn open in transit exposing the rug to possible damage or dirt. For the weight and size of the rug it should have been packed in a more secure and stronger product. I highly recommend this company but it needs to review its packaging technique asap.”

Helpful Report

Posted 7 months ago

Hi Mark, Thank you for your thoughtful review! We're thrilled to hear that you found the rugs to be of excellent quality and true to their online representation. We truly appreciate your feedback regarding the packaging; it’s something we take seriously and will definitely look into improving to ensure a better experience in the future. Your recommendation means a lot to us, and we hope to welcome you back soon! Warm regards, Team Runrug

Posted 7 months ago

“All round good company to deal with and generally met promises. When my order was delayed I received an apology, clear explanation and deadline for the revised delivery, which was indeed met. Very responsive customer service, even giving me an unexpected discount for my inconvenience.”

Helpful Report

Posted 7 months ago

Hi Angus, Thank you for your kind review! We're pleased to hear that you found our customer service responsive and that we met your expectations, even during a delay. Your understanding and recognition of our efforts mean a lot to us! We look forward to serving you again in the future! Warm wishes, Team Runrug

Posted 7 months ago

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Helpful Report

Posted 8 months ago

Hi Maurice, Thank you for your wonderful review! We're so pleased to hear you enjoyed your experience with us. It’s great to know that our site met your expectations and that you appreciated our service. Your feedback truly inspires us to keep doing our best! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 8 months ago

“Good product and quickly delivered”

Helpful Report

Posted 8 months ago

Hi Helen, Thank you for your kind review! We're thrilled to hear that you found our product to be good and that the delivery was quick. Your satisfaction is our top priority, and we're grateful for your feedback! Looking forward to serving you again soon! Warm wishes, Team Runrug

Posted 8 months ago

“Well made product. Delivered on time. Tends to curl a little when placed on a carpeted floor ; better performance on a solid floor. However doesn't 'creep' when on carpeted surface.”

Helpful Report

Posted 8 months ago

Hi R, Thank you for your thoughtful review! We’re delighted to hear that you found our product well made and enjoyed the timely delivery. Your feedback about the performance on different surfaces is very helpful and appreciated! We look forward to serving you again soon. Warm regards, Team Runrug

Posted 8 months ago

“The service was timely and I was quickly informed that one of the samples I ordered was out of stock. Response back from customer service inquiring about next availability was promptly responded to. My only concern is the sample/ rug that is no longer in stock with no new date for availability shows up on my internet feeds every single time I open them. Shouldn't that be taken off the sales/promotion internet feeds? It makes it appear it's available, when it's not.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you received timely service and prompt responses regarding your samples. Your feedback about the out-of-stock item appearing in your feeds is appreciated, and we understand how that can be confusing. We’re always working to improve our customer experience, and we’ll take your comments on board regarding inventory visibility. We hope to serve you again soon! Warm regards, Team Runrug

Posted 8 months ago

“Very nice carpets”

Helpful Report

Posted 8 months ago

Hi Kim, Thank you for your wonderful review! We're so glad to hear that you think our carpets are very nice. Your satisfaction means the world to us! If there's anything else we can help you with or if you have any questions, please don’t hesitate to reach out. We truly value your support! Best regards, The Runrug Team.

Posted 8 months ago

Runrug is rated 4.7 based on 7,859 reviews