Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website was informative, delivery was quick. However, the color was definitely not what was described as "gray"; it is blue. My installer had already completed the installation when i saw the color, as i had not unrolled it prior to giving it to him. I now need to purchase 3 other rugs to complete the project as the black rugs i have clash with the blue color.”

Helpful Report

Posted 10 months ago

“Carpet very good quality and happy with purchase. Was poorly wrapped in thin plastic that tore open during shipment.”

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Posted 10 months ago

“My experience with runrug was very positive. Unfortunately I ordered a runner which wasn't the one I wanted. The colour and pattern frequency were slightly different than I imagined. Runrug however, accepted this and I returned it without any quibble...so far. I am looking at ordering one which I think will be the one I should have ordered. Just waiting for the refund and will get to ordering the other.”

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Posted 10 months ago

“Arrived quite quickly, looks nice. Tends to travel around a lot on my carpet and also crease so will get some underlay or something to help keep it in place, But it looks nice”

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Posted 10 months ago

“The only thing we were disappointed with was the runner had not been cut straight. We had to level it up before we could begin. Otherwise the ordering and shipping were excellent.”

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Posted 10 months ago

“Very good runrug which never slips and is very hard wearing - and any stains seem very easy to deal with and don’t linger. A great buy.”

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Posted 10 months ago

“good looking rug, bit lighter weight than expected but fit for purpose. Great delivery. Would use again.”

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Posted 10 months ago

“Prompt delivery, exactly the length I wanted and looks good in my long hallway”

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Posted 10 months ago

“Ordered a hallway runner. Quality amazing and delivery quick.”

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Posted 11 months ago

“No complaints with delivery or quality but the runner is taking a while to flatten on the laminate floor, possibly because it's rubber backed. Otherwise very happy.”

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Posted 11 months ago

“Although the runner took longer to arrive than expected, it's lovely and was worth the wait. It really dresses up our entrance hall. Very pleased with it!”

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Posted 11 months ago

“excelent service and fast delivery the rugs are high quality ,my wife is very happy with them she is now asking me to order more for other parts of the house.”

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Posted 11 months ago

“Very happy the the rug runner we have had made for the hall , going for the wider width 80cm which covers the width nicely.”

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Posted 11 months ago

“Good quality carpet.”

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Posted 11 months ago

“Not as thick as I would of thought”

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Posted 11 months ago

“It's beautiful and I just hope it stands up to wear and tear. My disappointment happened when I first ordered, there was a long waiting period--but I was okay with that. However, when it was time for it to be delivered (if memory serves), I emailed checking on dellivery date. It was then I was notified that it had to be ordered so it would take a couple more months. You need to check when I originally ordered, but if memory serves, it took around 6 months (more or less). I just hope the carpet's wear and tear works better than Runrug's personnel.”

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Posted 11 months ago

“Easy to navigate web site with a good range of designs and sizes. Speedy delivery.”

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Posted 11 months ago

“Nice product, fast delivery, made to measure, what's not to love.”

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Posted 1 year ago

“Had a rocky start to this experience, my original order was cancelled due to product damage in the warehouse and the pattern being discontinued. Good news was that customer service notified me via email within 12 hours and allowed me to find a substitute product without having to start the purchase process over again. I received the runners expeditiously, within 4 days. I was pleased with the quality of workmanshop and the product features met my expectations. My initial reaction upon opening the package was that they might be a little overpriced. That being said, if they wear as advertised combined with the ability to customized widths and lengths, they will be worth the price.”

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Posted 1 year ago

“Quite expensive for what it is but will stop rug slipping. Purchased a really good runner, that was cut to size and only a little more than I paid for the thin underlay. Still, it will serve it's purpose and last hopefully. Impressed with service and super fast delivery for free. Would use company again. Thank you.”

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Posted 1 year ago

Runrug is rated 4.8 based on 6,929 reviews