Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Excellent quality carpets and quick and efficient delivery”

Helpful Report

Posted 3 weeks ago

Hi Fraser, Thank you so much for your kind words! We're thrilled to hear you were happy with the quality of the carpets and the speed of delivery. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again!

Posted 3 weeks ago

“Carpet is lovely and as described, arrived quickly and has great value for money. Underlay and gripper pack was both different size to what was expected though”

Helpful Report

Posted 3 weeks ago

Hi Samantha, Thank you so much for your wonderful review! We're thrilled to hear that you found the carpet lovely and that it arrived quickly with great value for money. We appreciate your feedback regarding the underlay and gripper pack sizes. We'll take this on board to improve our service in the future. If you have any further questions or need assistance, feel free to reach out! Best regards, The Runrug Team.

Posted 2 weeks ago

“Very quick delivery very good quality rug”

Helpful Report

Posted 3 weeks ago

Hi Joanne, Thank you so much for your kind review! We're really pleased to hear that your rug arrived quickly and that you're happy with the quality. If there's anything else we can help with in the future, please don’t hesitate to get in touch. Best wishes, The Runrug Team.

Posted 3 weeks ago

“Way overpriced wouldn't buy again”

Helpful Report

Posted 3 weeks ago

Hi John, Thank you for your feedback — we’re sorry to hear that you felt the product didn’t offer the value you were expecting. We always aim to provide high-quality products alongside dedicated customer service, and we regret that your experience didn’t reflect that. We genuinely appreciate you taking the time to share your thoughts, as it helps us continue to improve. If there’s anything further you'd like to discuss or if we can assist you in any way, please don’t hesitate to get in touch. help@runrug.com

Posted 3 weeks ago

“I thought I was buying a refundable model of rods and I didn’t think the instructions on measuring the rods was very clear. Now I have rods that do not fit my runner and Runrug told me there’s nothing they can do for me. I asked if they could sell me some spacers to fit mine. But they literally told me just buy new ones and deal with it. Very bad customer service and hard to get a hold of. I WOULD AVOID THIS COMPANY LIKE A PLAGUE!”

Helpful Report

Posted 3 weeks ago

Hi Andrew, We’re sorry to hear that you’re unhappy with your experience, though we do want to clarify a few important points. We aim to be completely transparent about our returns policy. The information regarding what can and cannot be returned is stated clearly on our website — both on the individual product listing (in two separate locations) and again within our dedicated Shipping & Returns section. The stair rods you selected are made to order based on your chosen specifications, which means they are custom-manufactured and not a standard, off-the-shelf item. As such, we unfortunately cannot accept returns on these. We’ve reviewed the email thread between yourself and our customer service team, and from what we can see, they’ve been both helpful and informative throughout. They offered guidance on possible solutions and even went above and beyond by proposing a further, larger discount on replacement rods to help resolve the situation for you. We’re sorry to hear you still feel disappointed, but we want to assure you that we’ve done our best to assist fairly and respectfully within the limits of what is possible. If you would like to discuss this further, please do respond to the last email that was sent to you and we'll do everything we can to help. Thanks, Runrug.

Posted 3 weeks ago

“Very pleased with the service I received from Runrug. The runner is of good quality and looks good in situ. Soft underfoot and does not move. It arrived quickly and my query over the colour was answered very shortly after I emailed Customer Service.”

Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for your kind words! We're thrilled to hear you're pleased with both the service and the quality of your new runner. It's great to know it looks good in place, feels comfortable underfoot, and stays put — that’s exactly what we aim for. We're also really glad we could assist you quickly with your colour query. If you ever need anything else, please don’t hesitate to reach out. Thanks again for choosing Runrug!

Posted 3 weeks ago

“Plenty of colours and patterns to choose easy to select size ,free delivery And a fair pricw”

Helpful Report

Posted 3 weeks ago

Hi, Thank you so much for your kind words! We're really glad to hear you found our selection of colours and patterns to your liking, and that the ordering process was easy and straightforward. We aim to offer great value along with free delivery, so it's fantastic to know that came through for you. Thanks again for choosing us!

Posted 3 weeks ago

“What we wanted and it arrived early.”

Helpful Report

Posted 3 weeks ago

Hi Ron, Thank you so much for your kind review! We're thrilled to hear the runner was just what you wanted — and that it arrived ahead of schedule too! If there's anything else we can help with in the future, don't hesitate to reach out. Best Regards, The Runrug Team.

Posted 3 weeks ago

“Great selection to suit every budget and style. I liked having the option to chose the right size and my hallway looks homely and welcoming.”

Helpful Report

Posted 3 weeks ago

Hi Stacey, Thank you so much for your lovely review! We're delighted to hear that you found the perfect runner to suit your space and budget. It’s great to know your hallway now feels homely and welcoming — that’s exactly what we aim for! Thanks again for choosing us 😊 – The Runrug Team

Posted 3 weeks ago

“Love my new runner it looks stunning!”

Helpful Report

Posted 3 weeks ago

Hi Lynne, Thank you so much for your lovely review! We're thrilled to hear that you love your new runner and that it looks stunning in your space. If you ever need anything else or have any questions, we're always here to help! – The Runrug Team 💫

Posted 3 weeks ago

“Great service but little lacking in quality”

Helpful Report

Posted 3 weeks ago

Hi Karen, Thank you for your feedback — we’re really pleased to hear you were happy with the service you received! We’re sorry to hear that the quality didn’t quite meet your expectations. We’re always looking to improve, so if you’d be happy to share a bit more detail about what you felt was lacking, we’d love the opportunity to look into it and see how we can do better. We'll copy our email address below for you to contact us. Thanks again for your support, and we hope to welcome you back in the future. help@runrug.com

Posted 3 weeks ago

“Just taken delivery of our new Hallway runner . Outstanding quality.”

Helpful Report

Posted 3 weeks ago

Hi Dave, Thank you so much for your kind words! We're thrilled to hear you're happy with the quality of your new hallway runner. It means a lot to us to know it’s made a great first impression. If you need anything else or have any questions down the line, we’re always here to help! 😊

Posted 3 weeks ago

“Orders arrive very quickly. Easy to order online and excellent service.”

Helpful Report

Posted 4 weeks ago

Hi Elaine, Thank you so much for your kind words! We're really glad to hear that you found the ordering process easy and that your order arrived quickly. Providing excellent service is something we take pride in, so it means a lot to know we’ve met your expectations. We hope you enjoy your purchase and look forward to helping you again in the future! — The Runrug Team

Posted 3 weeks ago

“Even with the difficulties from the supplier, and the mix up on pricing, Runrug was seamless. Communication was excellent, and their commitment to customer satisfaction was spot on. I would definitely use them again. Runner looks great!”

Helpful Report

Posted 4 weeks ago

Hi, Thank you so much for your kind words and understanding — we really appreciate you taking the time to leave this review! We’re sorry again for the hiccups along the way, but we’re thrilled to hear that you were happy with the communication and overall experience. Your satisfaction truly means a lot to us, and it's great to know the runner looks fantastic in its new home! We’d love to welcome you back anytime — thanks again for choosing Runrug.

Posted 3 weeks ago

“Excellent anti slip runner underlay. Not too thick. Works well. Would buy again.”

Helpful Report

Posted 4 weeks ago

Hi Mary, Thank you so much for your kind feedback! We're really pleased to hear that you're happy with the anti-slip underlay and that it's working well for you. It's great to know the thickness is just right too. We truly appreciate your support and look forward to serving you again in the future! 😊

Posted 3 weeks ago

“We are very pleased the colour the pattern well made all around great value”

Helpful Report

Posted 4 weeks ago

Hi Anthony, Thank you so much for your lovely review! We're thrilled to hear you're pleased with the colour, pattern, and overall quality — it's fantastic to know you feel it's great value too. We really appreciate you taking the time to share your feedback, and we hope you enjoy your new runner for years to come!

Posted 3 weeks ago

“Very happy with shipping time, as well as cost for my 3'3"X16' runner, but it was just too orange.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your thoughtful 5-star review! We're pleased to hear that you were happy with the shipping time and the value for your runner. We appreciate your feedback regarding the color, and we understand that sometimes items can look different in person. Your satisfaction is important to us, and we hope to help you find the perfect match in the future! Thanks for choosing Runrug! We look forward to seeing you again soon!

Posted 1 month ago

“Good website with filter to enable easy viewing of potential products. Wide range of products. Kitchen runner selected at competitive price. Prompt delivery and pleased with purchase.”

Helpful Report

Posted 1 month ago

Hi John, Thank you for your amazing 5-star review! We're so glad to hear that you found our website easy to navigate and that you were pleased with the range of products available. It's great to know you found a kitchen runner that fits your needs at a competitive price. We're also delighted that the delivery met your expectations! Thank you for choosing Runrug! We look forward to serving you again soon!

Posted 1 month ago

“Lovely Carpet Runner, fitted the hallway perfectly.. Arrived quickly. 🙂”

Helpful Report

Posted 1 month ago

Hi Anne, Thank you so much for your lovely 5-star review! We're thrilled to hear that your new carpet runner fits your hallway perfectly and that it arrived quickly. It’s always wonderful to know that our products are meeting your needs. Thanks for choosing Runrug! We can’t wait to welcome you back soon!

Posted 1 month ago

“It is fantastic to be able to buy a runner/rug that is the length of the floor it is intended for - this is a first for me. And the choice of designs, encompassing modern, traditional and classic is excellent. The quality of my rug is excellent too; I am delighted with it.”

Helpful Report

Posted 1 month ago

Hi Fiona, Thank you for your wonderful review! We’re absolutely delighted to hear that you’re enjoying the custom length of your rug, as well as the variety of designs we offer. Your satisfaction with the quality is very important to us, and it’s fantastic to know we met your expectations. Thanks for choosing Runrug! We look forward to seeing you again soon!

Posted 1 month ago

Runrug is rated 4.8 based on 6,929 reviews