Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,456 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 1st November 2025

294

Anonymous

Anonymous // 01/01/2019

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“GREAT HALL RUNNER LOOKS GREAT WOULD BUY AGAIN FROM RUNRUG”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your amazing review! We're thrilled to hear that you love your hall runner and that it looks great in your space. We truly appreciate your support and can't wait to serve you again in the future! Warm regards, Team Runrug

Posted 1 week ago

“The runner i purchased is exactly what I was looking for. Not too thick, good colour matching my decor and doesn't move around. The only regret is I obviously mis measured as I could have had a longer one.”

Helpful Report

Posted 2 weeks ago

Hi Anita, Thank you so much for your amazing review! We’re thrilled to hear that the runner is just what you were looking for and complements your décor beautifully. It’s great to know that it stays in place too! Don’t worry about the measurements—there’s always a next time! Warm regards, Team Runrug

Posted 1 week ago

“Sent me the wrong size. Only communication is email. Its very frustrating”

Helpful Report

Posted 2 weeks ago

Hi EdWard, Thank you for sharing your concerns. We sincerely apologize for the mix-up with the size of your order and for any frustration caused by the limited communication. We appreciate your feedback, as it helps us to improve our processes. I can see that the team are working hard to resolve this at the moment and we hope to be able to get everything sorted soon! Warm regards, Team Runrug

Posted 2 weeks ago

“Had a little problem with 2 different colours sent but runrug resolved immediately. Well done . Quality of rugs is good I woukd buy again”

Helpful Report

Posted 2 weeks ago

Hi Anita, Thank you for your wonderful review! We're so glad to hear that we could quickly resolve the issue you faced. It's great to know you’re pleased with the quality of our rugs too. Your willingness to shop with us again is the best compliment we could receive! Warm regards, Team Runrug

Posted 2 weeks ago

“Thank you Runrug for beautiful carpet and prompt delivery!”

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Posted 2 weeks ago

Hi Thomas, Thank you so much for your glowing review! We're delighted to hear that you're happy with your beautiful carpet and our prompt delivery. Your kind words truly motivate us to keep providing the best service possible! Warm regards, Team Runrug

Posted 2 weeks ago

“Wrong samples were provided. I receveied 2 of the same sample and non of another. Delivery was fast.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your feedback and for bringing this issue to our attention. We sincerely apologize for the mix-up with your samples. It's great to hear that the delivery was prompt, but we completely understand how receiving incorrect samples can be frustrating. We appreciate your understanding and are committed to ensuring a better experience in the future. If there’s anything else we can assist you with, please feel free to reach out. Warm regards, Team Runrug

Posted 2 weeks ago

“Absolutely love this rug, I have ordered so many from different sites only to send them back, as not what I thought, This rug is exactly how the picture and description is, lovely quality, none slip, stylish rug, would definitely recommend”

Helpful Report

Posted 2 weeks ago

Hi Bernadette, Thank you so much for your amazing review! We're thrilled to hear that you love your rug and that it met your expectations perfectly. It means a lot to us that you recommend our products, and we look forward to serving you again in the future! Warm regards, Team Runrug

Posted 2 weeks ago

“Perfect. Exactly what we were looking for and a great price!”

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Posted 2 weeks ago

Hi Sinead, Thank you for your fantastic review! We're so happy to know that you found exactly what you were looking for at a great price. Your satisfaction is our top priority, and we appreciate your support! Warm regards, Team Runrug

Posted 2 weeks ago

“Lovely rug & prompt delivery first class service , will definitely use this company again.”

Helpful Report

Posted 2 weeks ago

Hi Lorain, Thank you for your fantastic review! We’re thrilled to hear that you’re loving your rug and appreciated our prompt delivery. Your support means the world to us, and we can't wait to welcome you back in the future! Warm regards, Team Runrug

Posted 2 weeks ago

“Lovely runner delivered, exactly like the pictures, quick delivery too.”

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Posted 2 weeks ago

Hi Michelle, Thank you for your lovely review! We're so pleased to hear that your runner arrived just as you expected and that the delivery was quick. Your satisfaction truly makes our day! Warm regards, Team Runrug

Posted 2 weeks ago

“Great company and quick delivery. Also followed instructions if I was'nt in to leave in safe place”

Runrug 5 star review on 22nd October 2025

Helpful Report

Posted 2 weeks ago

Hi Anne, Thank you for your fantastic review! We're so pleased to hear that you had a great experience with our company and that your delivery was both quick and secure. Your feedback means the world to us! Best wishes, Team Runrug

Posted 2 weeks ago

“Looks fabulous in my hallway.”

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Posted 2 weeks ago

Hi Mrs, Thank you for your fantastic review! We're so pleased to hear that the rug looks fabulous in your hallway. Your support means the world to us, and we hope it brings you joy for years to come! Warm regards, Team Runrug

Posted 2 weeks ago

“Good quality rug runner, really pleased with it, looks great”

Helpful Report

Posted 2 weeks ago

Hi Linda, Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality and look of your rug runner. Your satisfaction means the world to us, and we truly appreciate your feedback! Warm regards, Team Runrug

Posted 2 weeks ago

“Better quality than expected. Delivery was fast. Loads of sizes to choose. Highly recommend.”

Helpful Report

Posted 2 weeks ago

Hi Aida, Thank you for your fantastic review! We're delighted to hear that the quality exceeded your expectations and that the delivery was quick. It's great to know you enjoyed the variety of sizes available, and we truly appreciate your recommendation! Warm regards, Team Runrug

Posted 2 weeks ago

“Very expensive for the tiny strip you get”

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Posted 2 weeks ago

Hi there, Thank you for your feedback. We understand your concerns regarding the price and size of the rug strip you received. Our goal is to offer quality products that meet our customers' expectations, and we take your input seriously. If there's anything more we can do to assist you, please don't hesitate to reach out. Warm regards, Team Runrug

Posted 2 weeks ago

“We ordered online 3 custom size hall runner rugs at 3pm on a Wednesday. They arrived at noon on Friday in Bournemouth! Exactly as described (we ordered a sample first) - with stunningly speedy service by both Runrug and courier DHL,”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your fantastic review! We're thrilled to hear that your custom hall runner rugs arrived so quickly and that they matched your expectations perfectly. Your feedback about our service and the courier is greatly appreciated! Warm regards, Team Runrug

Posted 2 weeks ago

“A varied choice of colours and patterns, great quality at a reasonable price. Ordering was easy and delivery was very quick, I can certainly recommend Runrugs”

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Posted 2 weeks ago

Hi June, Thank you for your fantastic review! We're so pleased to hear that you appreciated our varied selection and the quality of our rugs. It's great to know that your ordering and delivery experience was seamless. Your recommendation means the world to us! Warm regards, Team Runrug

Posted 2 weeks ago

“A great buy, lots of choice, wonderful service”

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Posted 2 weeks ago

Hi Marion, Thank you for your fantastic review! We're thrilled to hear that you found our selection extensive and our service to be wonderful. Your satisfaction is our top priority, and it's always a pleasure to know our customers left happy. Warm regards, Team Runrug

Posted 2 weeks ago

“Nice quality. Rug matched the pictures. Fast Delivery. Gret selection Fair pricing.”

Helpful Report

Posted 2 weeks ago

Hi Michael, Thank you for your fantastic review! We're delighted to hear that you are pleased with the quality of the rug and that it matched the pictures perfectly. It's great to know you appreciated our fast delivery and selection as well. Your positive feedback means the world to us! Warm regards, Team Runrug

Posted 2 weeks ago

“I love the runner, well made and looks good.”

Helpful Report

Posted 2 weeks ago

Hi Robert, Thank you for your fantastic review! We're delighted to hear that you love your runner and find it well made and good looking. Your satisfaction is our top priority, and we truly appreciate your support! Warm regards, Team Runrug

Posted 2 weeks ago

Runrug is rated 4.8 based on 7,456 reviews