Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,685 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,685 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“First class service, and great product”

Helpful Report

Posted 1 week ago

Hi William, Thank you for taking the time to share your feedback. We’re thrilled to hear you had a first class service and that you’re enjoying the great product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Very easy website to navigate.Lots of choice with the benefit of different widths and lengths available. This company responds to emails in a timely fashion.Order dispatched quickly. Lovely quality runner.”

Helpful Report

Posted 1 week ago

Hi Karen, Thank you for taking the time to share your feedback. We’re thrilled to hear the website was easy to navigate, you found good variety in widths and lengths, and that our email responses were timely. Great to know the dispatch was quick and you’re happy with the quality of your runner. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Excellent service, quick delivery and really happy with the quality.”

Helpful Report

Posted 2 weeks ago

Hi Mark, Thank you for the fantastic rating. We’re thrilled you’re happy with the service, delivery speed, and quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“We are very happy with our Runrug purchase. We have a long hallway that has two different widths. It was great to be able to customize the lengths, and have two perfectly sized widths available to fit the hallway! There were also plenty of styles and colors to choose from, and we love the one we chose. The rugs are very good quality and the non-slip backing works perfectly. Shipping was very fast, and tracking communication was excellent.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you were able to customize the lengths and widths to fit your hallway, and that you’re happy with the quality, non-slip backing, and fast shipping. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Brilliant. 3rd purchase. So pleased.”

Helpful Report

Posted 2 weeks ago

Hi Elaine, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re so pleased and that this is your 3rd purchase with us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Very pleased with the rug, exactly what I wanted.”

Helpful Report

Posted 2 weeks ago

Hi Margaret, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is exactly what you wanted and that you’re pleased with it. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Swift delivery and really pleased with our new rug.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the delivery was swift and you’re really pleased with your new rug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Excellent service, really quick & really pleased with the runner we chose.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the service was excellent, delivery was quick, and you’re pleased with the runner chosen. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Excellent service . Needed all my runners cut to different sizes and still delived in 2 days. Good quality as well lovely and bouncy”

Helpful Report

Posted 2 weeks ago

Hi S, Thank you for taking the time to share your feedback. We’re thrilled to hear the runners were cut to different sizes, delivered in 2 days, and that you’re happy with the quality—lovely and bouncy. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“I ordered a sample which initially did not turn up but I emailed and another was sent the rugs are great value and the service was excellent.”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear the sample issue was resolved after you emailed us and that you found the rugs great value with excellent service. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Fantastic !! Quick delivery and lovely product”

Helpful Report

Posted 2 weeks ago

Hi Diane, Thank you for taking the time to share your feedback. We’re thrilled to hear the delivery was quick and you’re happy with the product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“great rug, pleased i had a good choice of sizes and patterns”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re glad you’re happy with your rug choice and the range of sizes and patterns. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“I ordered a hall runner & matching door mat, I am absolutely delighted with them both, they are nice quality & lovely & comfortable to walk on. I was so happy with them I ordered a matching one to go in my kitchen, still awaiting delivery on that one. I would recommend Runrug products with no problem. Thank you for your service & prompt delivery too.”

Helpful Report

Posted 2 weeks ago

Hi Susan, Thank you for taking the time to share your feedback. We’re thrilled you’re delighted with the hall runner and door mat, and that you found them to be of nice quality and comfortable. Great to hear your kitchen runner is on the way; we’ll be here if you need anything else. Warm regards, Team Runrug

Posted 2 weeks ago

“Just recieved it today for £132 a touch of class looks more expensive.”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear the Runrug feels premium and that you’re happy with it at £132. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Excellent service & quality.”

Helpful Report

Posted 2 weeks ago

Hi Janet, Thank you for taking the time to share your feedback. We're thrilled to hear you enjoyed excellent service and quality. If you need anything else, we're here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Top quality & fast delivery! I love my new runner”

Helpful Report

Posted 2 weeks ago

Hi Magdalena, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re loving the runner and that the quality and delivery met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Great quality ,decent prices whats not to like”

Helpful Report

Posted 2 weeks ago

Hi Duncan, Thank you for the great feedback. We're glad you’re happy with the quality and the prices. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Beautiful rug. Great quality”

Helpful Report

Posted 2 weeks ago

Hi Eileen, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and of great quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Good quality and quick delivery”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear the good quality and quick delivery met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Fast delivery , rug as described and like velvet thank you”

Helpful Report

Posted 2 weeks ago

Hi Jeanette, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug arrived quickly, matches the description, and feels like velvet—lovely to hear. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

Runrug is rated 4.7 based on 7,685 reviews