Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,153 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,153 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellant as before keep up the good work thanks”

Helpful Report

Posted 1 week ago

Hi Alan, Thanks for the 5-star review. We’re glad it’s excellent as before and that you’re happy with our work. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 1 week ago

“From choosing to price and delivery would order with Runrug again ,happy with quality and colour.”

Helpful Report

Posted 1 week ago

Hi Alison, Thanks for the 5-star review. We’re thrilled you were happy with the quality, colour, and overall ordering, price, and delivery. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Brilliant delivery, good product, very good choices and pricing.”

Helpful Report

Posted 1 week ago

Hi Tony, We’re thrilled you’re happy with the delivery, product, and pricing. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“A great item (kitchen runner) that was well priced and came very quickly.”

Helpful Report

Posted 2 weeks ago

Hi Andrew, Thanks for the 5-star review. We’re glad the runner met your expectations and arrived quickly. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Excellent product and service it was just what wanted.”

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Posted 2 weeks ago

Hi Stephen, Thanks for the 5-star review. We’re glad the product and service met your needs. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Ordered a runner for my mums hall, once arrived and unpacked the design was lovely, however it wasn’t as thick as I would have expected, emailed customer services and was advised by Adelaide to return for a full refund, my mum has now ordered a thicker material runner and we look forward to this new one arriving, I have aided my mum in purchasing a few rugs from RUNRUG, and they have been great and the customer service has been excellent. Regards.”

Helpful Report

Posted 2 weeks ago

Hi Anne, We’re really sorry the runner didn’t meet your mum’s needs, especially for something so important in the home. The thickness and grip you described aren’t what we want for our customers. Because we supply a huge range of different runner options in a variety of qualities, we do state on the product listings the thickness of the product and whether it has an anti slip backing on the product. On the range that you have selected here it is designed to be low profile to ensure that doors pass easily over the runner. Whilst we cannot supply this as a specific anti slip product we do also offer an addtional anti slip underlay that would ensure that the runner is kept in place on the flooring. Thank you for bringing this to our attention, and we’ll do our best to make this right. A member of our team will be in touch asap to look to resolve with you. Kind regards, Team Runrug

Posted 2 weeks ago

“Cost and delivery excellent. However the runner I ordered (which I admit was ony short) came rolled the "wrong way" so it refuses to lay flat and the edges keep curling up and presentinga trip hazard.”

Helpful Report

Posted 2 weeks ago

Hi there, Thanks for sharing your feedback. We’re sorry to hear the runner is causing a trip hazard. That isn’t what we want for you. Please could you send a quick photo of the rolled edge and the issue? We’ll arrange a replacement or a refund right away, whichever you prefer, and can advise on the best way to lay it flat. We always roll our runners with the backing showing on the outside of the packaging, because this gives them extra protection while they are in transit and ensures that the patterned side of the runner is the best condition when it arrives to your door. If you’d like us to proceed with a replacement, we can ship a correctly oriented piece as soon as possible. A member of our team will be in touch asap to support a resolution for you. Kind regards, Team Runrug

Posted 2 weeks ago

“Easy to order. Excellent service. Very pleased with carpet.”

Helpful Report

Posted 2 weeks ago

Hi Stephen, Thank you for the 5-star review. We’re glad everything went smoothly and you’re pleased with the rug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Received everything I needed quickly. The runner is absolutely beautiful in my home and I am satisfied with my purchase. Great quality and worth the money. Also we installed this in 2-3 hours and videos were very informative.”

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Posted 2 weeks ago

Hi Laura, We’re thrilled you’re happy with the runner and that the quality meets your expectations. It’s great to hear the installation was quick and the videos were informative - runners really are a great piece of home installation work if you have the time! If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Nice quality and the little bit of backing provides a decent grip to tile floors.”

Helpful Report

Posted 2 weeks ago

Hi Suzanne, Thank you for the 5-star review. We’re thrilled you’re happy with the quality and that the backing provides a decent grip on tile floors. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“very happy with runrugs”

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Posted 2 weeks ago

Hi Terry, Thank you for the great 5-star review. We’re thrilled you’re very happy with Runrug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“Great prices and very quick delivery”

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Posted 2 weeks ago

Hi John, Thank you for the great 5-star review. We’re thrilled you found the prices competitive and delivery quick. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Delighted - the site was easy to use and so much choice. Husband has no “vision” of what something will look like so ordered a sample. He still didn’t get it 🤣 so measured up and ordered. Delivered very quickly. Looks amazing Thank you.”

Helpful Report

Posted 2 weeks ago

Hi Dixon, Thank you for sharing your great experience. We’re thrilled the site was easy to use, and that the sample helped, even if the vision wasn’t quite there initially. Delighted to hear the delivery was quick and the rug looks amazing. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 2 weeks ago

“I'm so impressed! Costumer service is super efficient and helpful and the rug itself was lovely - beautiful colours, thick and feels lovely under foot. Incredibly speedy delivery too. Will definitely buy again.”

Helpful Report

Posted 2 weeks ago

Hi Tasha, Thank you for your kind feedback. We’re thrilled to hear you’re impressed with our service and that the rug is lovely with beautiful colours and a great feel. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Purchased Runrug in black to go in front of sofa where people sit. Really pleased with it, looks nice and it is nice quality. Many Thanks”

Helpful Report

Posted 2 weeks ago

Hi Janet, Thank you for your kind feedback. We’re thrilled to hear you’re pleased with your order and that you’re happy with the quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Super efficient, easy to order and carpet arrived early!”

Helpful Report

Posted 2 weeks ago

Hi Ian, Thank you for your kind feedback. We’re thrilled to hear the ordering was easy and your carpet arrived early. We’re glad you’re happy with the service! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Easy website to navigate, you choose your rug with the various size options and it is delivered very quickly. Price and quality are a good match and I would use runrug again.”

Helpful Report

Posted 2 weeks ago

Hi Terry, Thank you for your kind feedback. We’re glad the website was easy to navigate, the rug options fit your needs, and that you’re happy with the fast delivery, price, and quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“Fast delivery and rug is everything we wanted”

Helpful Report

Posted 2 weeks ago

Hi there, Thank you for your kind feedback. We’re thrilled to hear the fast delivery met your needs and that the rug is everything you wanted. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“I was very impressed with the super fast delivery. The rug itself if of excellent quality and looks absolutely lovely in my hall, just as expected. Thank you Runrug.”

Helpful Report

Posted 2 weeks ago

Hi Erika, Thank you for your kind feedback. We’re delighted the delivery was fast and that the rug meets your expectations and looks lovely in your hall. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

“My wife and I have used Runrug for many projects. The quality of the runs are great for money. There are also different levels of quality, which is nice.”

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Posted 2 weeks ago

Hi Mark, Thank you for your kind feedback. We’re glad you and your wife are happy with the value and that you find our range of quality levels useful. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 2 weeks ago

Runrug is rated 4.7 based on 8,153 reviews