Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 7,456 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 7,456 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 1st November 2025

294

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rugs are very poor quality. Wouldn’t use again sorry.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your feedback. We're truly sorry to hear that you found the quality of our rugs to be unsatisfactory. We take your comments seriously as they help us to improve our products for future customers. If there's anything we can do to assist you further, please don't hesitate to get in touch. Kind regards, Team Runrug

Posted 1 week ago

“This is a lovely rug, thin enough that doors open easily, non slip and very much appreciated by Mabel the Goldie. Ordered direct, very helpful service.”

Helpful Report

Posted 1 week ago

Hi Lynn, Thank you so much for your lovely review! We're delighted to hear that Mabel the Goldie is enjoying the rug as much as you are. It's great to know that the thin design and non-slip feature are making a positive difference for you both. We appreciate your kind words about our service! Warm regards, Team Runrug

Posted 1 week ago

“Is what it says, quick delivery and professional service”

Helpful Report

Posted 1 week ago

Hi David, Thank you for your fantastic review! We’re delighted to hear that you found our service to be professional and that you appreciated the quick delivery. Your satisfaction is our priority, and we look forward to serving you again! Warm regards, Team Runrug

Posted 1 week ago

“Hi. Great product at a reasonable price. We're happy with the runner after installation. My review falls short of 5 stars for three reasons 1) Included, should be some way to properly finish the cut edge on a custom installation - essentially all installations 2) you should note that the hold-down rods are not solid but hollow. I would have much preferred old world solid rods 3) It seems that the runner itself is synthetic. A traditional wool or other natural fiber options would have been appreciated. Overall, we are stil happy with the product.”

Helpful Report

Posted 1 week ago

Hi Frederick, Thank you for your insightful review! We're glad to hear that you're happy with the runner after installation. We appreciate your feedback about the edge finishing options and the choice of materials; your suggestions will help us improve our products in the future. We're always looking to enhance our offerings, and your thoughts are invaluable. Warm regards, Team Runrug

Posted 1 week ago

“Excellent customer service and first class quality of carpet”

Helpful Report

Posted 1 week ago

Hi Graham, Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced excellent customer service and found the quality of our carpet to be first-class. Your happiness truly inspires us to keep providing the best! Warm regards, Team Runrug

Posted 1 week ago

Hi Graham, Thank you for your excellent review! We're so glad to hear that you’re impressed with our customer service and the quality of your carpet. Your feedback truly motivates us to continue providing top-notch service. Warm regards, Team Runrug

Posted 1 week ago

“Great looking runner, just what I wanted.”

Helpful Report

Posted 1 week ago

Hi John, Thank you for your wonderful review! We're so glad to hear that the runner is just what you wanted. It’s great to know it looks fantastic in your space! Warm regards, Team Runrug

Posted 1 week ago

“Great rug. Took a little longer than expected to be delivered but worth the wait.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for your great review! We're so glad to hear that you think the rug is worth the wait. Your patience and support mean a lot to us, and we're thrilled that you're enjoying it now! Warm regards, Team Runrug

Posted 1 week ago

“Just what I wanted thank you”

Helpful Report

Posted 1 week ago

Hi Simon, Thank you so much for your review! We're thrilled to hear that the rug is just what you wanted. Your happiness is our top priority, and we’re glad we could meet your expectations! Warm regards, Team Runrug

Posted 1 week ago

“Brilliant company, I ordered a runner for my hallway & it's beautiful, fantastic quality & it was good to be able to choose the size I wanted. It arrived in a few days. Will definitely recommend Runrug.”

Helpful Report

Posted 1 week ago

Hi Carol, Thank you for your amazing review! We're thrilled to hear that you love your new runner and that the quality has exceeded your expectations. It's wonderful to know that you appreciated the sizing options as well. Your recommendation means so much to us! Warm regards, Team Runrug

Posted 1 week ago

“Well packaged. Great quality and so easy to lay following the instructions on the website. Very pleased and would highly recommend.”

Helpful Report

Posted 1 week ago

Hi R, Thank you for your amazing review! We're so glad you found the rug easy to lay and that you are happy with its quality. Your recommendation means a lot to us, and we’re here to ensure your experience remains exceptional! Warm regards, Team Runrug

Posted 1 week ago

“Responded positively to my email asking for a runner that was narrower than the choices on the website showed. Communicated quickly and delivered promptly at a very fair price. The runner is of excellant quality and looks great.”

Helpful Report

Posted 1 week ago

Hi Graham, Thank you for your fantastic review! We're thrilled to hear that our team was able to assist you in finding the perfect runner and that you're pleased with the quality and delivery. Your satisfaction is incredibly important to us, and it's wonderful to know that the rug looks great in your space! Warm regards, Team Runrug

Posted 1 week ago

“The runner we ordered was just as we expected it to be and arrived quickly. We Appreciate that Runrug has a large number of options and that we can order runners to the exact length we want.”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you for your 5-star review! We’re thrilled to hear that your runner met your expectations and that you appreciate our range of options. It’s great to know you found the perfect length for your space! Warm regards, Team Runrug

Posted 1 week ago

“I will be ordering from here again quick delivery, good range of products and easy to use site.”

Helpful Report

Posted 1 week ago

Hi Christine, Thank you for your fantastic review! We’re thrilled to hear that you found our delivery quick and that our range of products made your shopping experience easy. We look forward to serving you again soon! Warm regards, Team Runrug

Posted 1 week ago

“Took the full 12 weeks without any info on my order but at that 12 week mark I got an email about shipping. I was nervous due to the low price but it arrived in great condition. Couldn’t be more pleased!”

Helpful Report

Posted 1 week ago

Hi Anne, Thank you for your thoughtful review! We’re really glad to hear that your rug arrived in great condition and that you’re pleased with your purchase. Your patience means a lot to us, and we appreciate your understanding throughout the process. Enjoy your new rug! Warm regards, Team Runrug

Posted 1 week ago

“Love the carpets. Very luxurious”

Helpful Report

Posted 1 week ago

Hi Maria, Thank you for your amazing review! We're thrilled to hear that you love the carpets and find them luxurious. Your satisfaction truly warms our hearts, and we're so glad to have you as part of our Runrug family! Warm regards, Team Runrug

Posted 1 week ago

“Excellent service and price from Runrug. We ordered stair bars on a 3-5 day lead time with a 3 day deadline. The team called us directly and made efforts to speed delivery but with an advisory warning that the standard 5 days might apply. They later called back and confirmed a 2 day turnaround. We were over the moon and the bars are now fitted with our new stairs carpet runner and look fantastic. Thank you.”

Helpful Report

Posted 1 week ago

Hi Paul, Thank you for your fantastic review! We’re thrilled to hear that our team was able to assist you and that the stair bars exceeded your expectations. Your satisfaction is incredibly important to us, and it’s wonderful to know that they look fantastic with your new carpet runner! Warm regards, Team Runrug

Posted 1 week ago

“I received my rug within the promised time and am really impressed with the quality. Definitely value for money, it’s lovely underfoot and doesn’t curl up.”

Helpful Report

Posted 1 week ago

Hi Jacqueline, Thank you for your amazing review! We're thrilled to hear that your rug arrived on time and that you're impressed with its quality. It's wonderful to know that it feels lovely underfoot and stays in place—just as it should! Your satisfaction is truly important to us. Warm regards, Team Runrug

Posted 1 week ago

“Bought several stair and hall runners over the past few years always pleased with quality and speed of service and the excellent website.”

Helpful Report

Posted 1 week ago

Hi there, Thank you so much for your kind review! We’re thrilled to hear that you’re consistently pleased with the quality and speed of our service. Our website is designed to make your shopping experience as smooth as possible, and it's fantastic to know you appreciate it! Warm regards, Team Runrug

Posted 1 week ago

“Marvellous choice of value for money runners. Very easy ordering process and quick delivery. I know where to shop if I ever need more. Thank you!”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you for your amazing review! We're thrilled to hear that you found our runners to be a marvellous choice and that your ordering experience was easy. Your recognition of our quick delivery makes our day! We look forward to serving you again in the future. Warm regards, Team Runrug

Posted 1 week ago

“Good selection and service, rug just what we wanted, looks great.”

Helpful Report

Posted 2 weeks ago

Hi Nigel, Thank you for your wonderful review! We're thrilled to hear that you're happy with the selection and service. It's great to know the rug is just what you wanted and looks fantastic in your space! Your feedback is greatly appreciated. Warm regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.8 based on 7,456 reviews