Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,683 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,683 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Answered a query quickly. Then bought 2x great black tartan runners for our hall, perfect fit from a good range of length and width choices. Underlay runners vg as well. Great quality and great price and quick delivery what what. Highly recommended.”

Helpful Report

Posted 1 week ago

Hi Mark, Thank you for taking the time to share your feedback. We’re thrilled you’re happy with the runners, their fit, the range of options, the underlay, and our delivery. Great to hear you found great value as well. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Excellent quality, fair price. We installed it our selves and it’s lovely. Fast shipping.”

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Posted 1 week ago

Hi there, Thanks for your fantastic review. We’re thrilled you’re happy with the quality and price, that you installed it yourself, and that it’s lovely with fast shipping. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Very efficient service. Like my grey hall runner. It is mid grey rather than light grey but I still like it. Very suitable for hall entry.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for sharing your feedback. We’re glad to hear you’re happy with the Runrug grey hall runner and that our service met your expectations. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Great product, efficient service, item as described, well packaged totally recommend and would recommend.”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear the product met expectations, the service was efficient, and you’d recommend us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Lovely hall runner. Good quality and good value for money.”

Helpful Report

Posted 1 week ago

Hi Christina, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re enjoying the lovely hall runner and that you find it good quality and good value for money. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Excellent, really pleased!”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re really pleased with the Runrug. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Good quality and price, and good delivery time.”

Helpful Report

Posted 1 week ago

Hi Peter, Thank you for taking the time to share your feedback. We’re thrilled to hear the product is of good quality, good value, and the delivery time was satisfactory. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Beautiful made rug. Definitely not anti slip even though that is what I was looking for. Looks lovely and delivered quicklu”

Helpful Report

Posted 1 week ago

Hi Mary, Thank you for taking the time to share your feedback. We’re thrilled you love the rug and that it arrived quickly. Sorry to hear it isn’t anti-slip as you needed. If you’d like, we can help with options to improve grip. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“The runner received was not worth the price paid Fairly low quality and a disappointment”

Helpful Report

Posted 1 week ago

Hi Irene, We’re really sorry to hear the runner didn’t meet your expectations and that you’re disappointed with the quality. This isn’t the experience we aim for. If you’d like, we can arrange a replacement in a different style/size or start a return/refund. Please share your order number and your preferred solution, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 1 week ago

“Perfect. Colour matched the fitted carpet in the hall and doesn't show the effects of 8 muddy paws!”

Helpful Report

Posted 1 week ago

Hi Rosemary, Thank you for taking the time to share your feedback. We’re thrilled to hear the Runrug colour matches your hall carpet and that it’s withstood muddy paws so well. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Your delivery system is broken and very bad and I would not buy anything from your company in the future”

Helpful Report

Posted 1 week ago

Hi Ralph, We're really sorry to hear that our delivery system let you down. This isn’t the experience we aim for. If you’d like, we can look into options for a replacement, a refund, or an alternative delivery method. Please share your order number and the solution you prefer, and we’ll take care of it quickly. Warm regards, Team Runrug

Posted 1 week ago

“Fantastic service! Super fast delivery of a made-to-measure runner which is better quality than we had expected for the money, so all round excellence! Highly recommended.”

Helpful Report

Posted 1 week ago

Hi Rob, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re delighted with the service, the speedy delivery, and the quality of the runner. If there’s anything else you need, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

Hi Rob, Thank you for taking the time to share your feedback. We’re thrilled to hear the service was fantastic, delivery was fast, and the made-to-measure runner exceeded your expectations. We appreciate the high recommendation. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Very helpful to reply to my enquiry. Gave few options to match what I was looking. Made order, few days after it gor delivered by a proper courier that brought it to door and rsng doorbell. Rug as described, good quality, will last a decade.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to share your feedback. We’re glad to hear the options helped you and that the rug arrived as described and on delivery to your door. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Amazing customer service and the quality is great. Thank you.”

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Posted 1 week ago

Hi James, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with the customer service and the quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Beautiful rug and delivered in good time.”

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Posted 1 week ago

Hi M, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug is beautiful and that it was delivered in good time. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Exactly received what I ordered. Rug is very good quality. Delivery was fast too.”

Helpful Report

Posted 1 week ago

Hi there, Thank you for taking the time to share your feedback. We’re thrilled to hear you’re happy with Runrug, and that the exact rug you ordered arrived quickly with good quality. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“The rug runner was perfect for a very busy passageway. We chose a dark colour and it doesn't show marks etc. Also, and importantly, it doesn't move , stays in place, doesn't curl up at the ends. Worth every penny!”

Helpful Report

Posted 1 week ago

Hi Patricia, Thank you for taking the time to share your feedback. We’re thrilled to hear the rug runner is perfect for a busy passageway, hides marks well, and stays in place without curling. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“I am delighted with the hall runners I ordered. They are just as advertised. Delivery was fast and cist was very reasonable”

Helpful Report

Posted 1 week ago

Hi Kathleen, Thank you for taking the time to share your feedback. We’re thrilled to hear the hall runners are just as advertised, delivery was fast, and the cost was reasonable. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“First class service, and great product”

Helpful Report

Posted 1 week ago

Hi William, Thank you for taking the time to share your feedback. We’re thrilled to hear you had a first class service and that you’re enjoying the great product. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

“Very easy website to navigate.Lots of choice with the benefit of different widths and lengths available. This company responds to emails in a timely fashion.Order dispatched quickly. Lovely quality runner.”

Helpful Report

Posted 1 week ago

Hi Karen, Thank you for taking the time to share your feedback. We’re thrilled to hear the website was easy to navigate, you found good variety in widths and lengths, and that our email responses were timely. Great to know the dispatch was quick and you’re happy with the quality of your runner. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.7 based on 7,683 reviews