Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,678 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very well presented website with sample photos of the different types of stairs rod and finials to choose from. Easy to follow on how to measure , how to cut the rods and how to install. It was delivered in about five working days. It was easy to cut with the hacksaw on the miter box.”

Helpful Report

Posted 1 week ago

Hi Peter, Thanks for sharing your feedback. We’re glad the site was easy to follow, the sample photos helped, and the delivery timeline worked for you. The runner and Rods look beautiful together! If you need anything else, just let us know. Kind regards, Team Runrug

Posted 1 week ago

“Unfortunately it wasn't the right shade of dark blue and it felt a little too thin for what we are looking for. Thanks for selling samples though”

Helpful Report

Posted 1 week ago

Hi Lisa, Thanks for sharing your feedback. We’re sorry the shade didn’t match what you were looking for and that the thickness wasn’t quite right. We’re glad you found the samples useful. Please let us know if there is anything else we can help you with! Kind regards, Team Runrug

Posted 1 week ago

“service and quality good. However despite being labelled correctly as Kashan Grey, the actual carpets received were Mayan Grey, according to your brochure. As we also liked this pattern we decided to forgo the hassle of returns, but felt you should be aware of errors”

Helpful Report

Posted 1 week ago

Hi Richard, Thank you for bringing this to our attention. We’re sorry the pattern appears to differ from what you ordered, despite the Kashan Grey label. We’re pleased you liked the design and were happy with the quality and service, but we’d still like to investigate the discrepancy. Please contact our customer care team with your order number and photos so we can check this with our warehouse. Kind regards, The Runrug Team

Posted 1 week ago

“I was disappointed with this runner. When I ordered it, the non-slip backing wasn't in stock. Every time it's walked on, it moves.”

Helpful Report

Posted 1 week ago

Hi Karen We’re so sorry your runner is moving underfoot and that the anti-slip underlay wasn’t in stock when you ordered. Our Customer Care team has got in touch with you regarding your order to try to resolve this for you. We’d be happy to check current stock and see what we can arrange to help. Kind regards, The Runrug Team

Posted 1 week ago

“Arrived quicker than expected and very pleased with the quality. Ideal for our small hallway and would highly recommend Runrug.”

Helpful Report

Posted 1 week ago

Hi Jon, Thanks for sharing your experience. We’re glad it arrived quickly and that you’re pleased with the quality and fit for your hallway. If you need anything else, just reach out. Kind regards, Team Runrug

Posted 1 week ago

“We just ordered stair runners that shipped very quickly and arrived in the allotted shipment time. We just unenrolled them,and my concern about it being very curled on the inside was unfiunded. It was all completely flat and ready to use.”

Helpful Report

Posted 1 week ago

Hi Susan, Thanks for sharing your experience. We’re glad the runners shipped quickly, arrived on time, and that your concern about curling turned out to be unfounded, and that their surface is flat and ready to use. Kind regards, Team Runrug

Posted 1 week ago

“I was pleasently surprised to receive a quality item (in this day and age) and the positive attitude to the quality and finish from my family and friends. If I could just mention that the slip material I purchased as an extra was not sufficient for its requirement and allows the Hall Runner to constantly move and "Ruffle up" otherwise PERFECT. Once again I must congratulate you Many thanks Jane”

Helpful Report

Posted 1 week ago

Hi Jane, Thanks for taking the time to share your experience. We’re glad you were pleased with the quality and finish. Sorry to hear the slip material didn’t meet the requirement and caused the Hall Runner to move. If you’d like, you can reach out and we can look into options to help with this. Kind regards, Team Runrug

Posted 1 week ago

“Fast delivery. The product was as described.”

Helpful Report

Posted 1 week ago

Hi there, Thanks for the feedback! We’re glad the delivery was fast and the product matched the description. Kind regards, Team Runrug

Posted 1 week ago

“No it doez everything u wanted it too”

Helpful Report

Posted 2 weeks ago

Hi Ingrid, Thanks for the feedback! We’re glad it does everything you wanted. Kind regards, Team Runrug

Posted 1 week ago

“Happy with the longer runner I bought but the smaller one is a different colour and noticeable send photos of this to yourselves but on the label both saying same colour”

Helpful Report

Posted 2 weeks ago

Hi Karen, We’re sorry the smaller runner didn’t match your longer one. Following your conversation with our team, we’ve identified the issue and sent out a replacement smaller runner to match. Thank you for giving us the opportunity to put this right. Kind regards, The Runrug Team

Posted 1 week ago

“Excellent selection of carpet designs and admirable choice of widths and lengths. Carpet delivered quickly and without difficulty.”

Helpful Report

Posted 2 weeks ago

Hi John, Thank you for your great review! We’re glad you’re happy with the selection of carpet designs, the range of widths and lengths, and that the delivery was quick and smooth. Kind regards, Team Runrug

Posted 1 week ago

“Fantastic service and fast delivery, I was slightly dubious about the quality, but when it arrived I am more than pleased with my purchase. I’m now thinking about getting a full rug for the lounge. I would 100% order again from runrug”

Helpful Report

Posted 2 weeks ago

Hi Nichola, Thank you for your lovely review! We’re glad you’re pleased with the service, fast delivery, and the rug quality. It’s great to hear you’re considering a full rug for the lounge. It looks beautiful in your space! Kind regards, Team Runrug

Posted 1 week ago

“Excellent service our runners are lovely as well x”

Helpful Report

Posted 2 weeks ago

Hi Kathleen, Thank you for your lovely review! We’re glad you found the service excellent and our runners lovely. Kind regards, Team Runrug

Posted 1 week ago

“was supposed to receive my rug last week and was delivered to the wrong address.. so i can’t review until i get it!. communication has been good with rug company but still don’t know when i’ll receive it”

Helpful Report

Posted 2 weeks ago

Hi Ann, We’re very sorry your rug was delivered to the wrong address. We’re currently working with DHL to trace your order and will keep you updated with any progress. Thank you for your patience while we work to get this resolved. Kind regards, The Runrug Team

Posted 1 week ago

“Delivered as promised and a great quality runner.”

Helpful Report

Posted 2 weeks ago

Hi David, Thank you for your lovely review! We’re glad you found the runner delivered as promised and of great quality. Kind regards, Team Runrug

Posted 1 week ago

“We are very pleased with our new hall runner. It was ordered and delivered within a couple of days. Not many companies can provide such an excellent range of sizes”

Helpful Report

Posted 2 weeks ago

Hi Valerie, Thank you for your lovely review! We’re glad you’re pleased with your new hall runner, the quick delivery, and the range of sizes we offer. Kind regards, Team Runrug

Posted 1 week ago

“Still waiting for delivery”

Helpful Report

Posted 2 weeks ago

Hi Ken, We’re sorry for the delay with your delivery. The tracking now shows your order was delivered yesterday. If you haven’t received it or have any other concerns, please get in touch so we can help. Kind regards, The Runrug Team

Posted 1 week ago

“Great rug excellent quality and delivery.”

Helpful Report

Posted 2 weeks ago

Hi Paul, Thank you for your lovely review! We’re glad you’re happy with the rug, its quality, and the delivery. Kind regards, Team Runrug

Posted 1 week ago

“Fantastic quality rugs at very competitive prices. Incredibly quick delivery too. Great communication about order status and delivery.”

Helpful Report

Posted 2 weeks ago

Hi Helen, Thank you for your lovely review! We’re glad you’re happy with the quality of our rugs, the competitive prices, the quick delivery, and the clear communication about your order status and delivery. Kind regards, Team Runrug

Posted 1 week ago

“Great product, good price and quick delivery”

Helpful Report

Posted 2 weeks ago

Hi Michelle, Thank you for your lovely review! We’re glad you’re happy with the product, the price, and the quick delivery. Kind regards, Team Runrug

Posted 1 week ago

Runrug is rated 4.7 based on 8,678 reviews