Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,936 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,936 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rug is just as expected, really nice quality. Delivery was earlier than expected. Would recommend.”

Helpful Report

Posted 6 months ago

Thank you for your wonderful 5-star review, Mrs! We're so pleased that the rug met your expectations and that you enjoyed the quality. It's fantastic to hear that your delivery arrived earlier than anticipated—our team works hard to make that happen! Your recommendation means the world to us. If there's anything else we can help you with, just let us know! Enjoy your new rug!

Posted 6 months ago

“Excellent service with informative regular messages regarding supply and delivery information. Don't hesitate to use Runrug a local company on our doorstep you can talk to. Highly recommended.”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Peter! We're thrilled to hear that you appreciated our service and found the delivery updates helpful. Supporting our local community is important to us, and we're glad to be a company you can connect with. If you ever have any questions or need assistance, don't hesitate to reach out. We truly appreciate your recommendation!

Posted 6 months ago

“Nice rug at a reasonable price. Delivered on time.”

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Posted 6 months ago

Thank you for your great review, Paul! We're delighted to hear that you found the rug to be nice and reasonably priced, and that it arrived on time. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. Enjoy your new rug!

Posted 6 months ago

“Good quality and reasonable prices”

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Posted 6 months ago

Thank you for your amazing 5-star review! We're so pleased to hear that you found our rugs to be of good quality and reasonably priced. Your satisfaction is our top priority, and we’re here to help anytime you need us. Enjoy your new rug, and we hope to see you again soon!

Posted 6 months ago

“Great runner looks lovely soft to touch hoovers we’ll perfect for my hallway”

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Posted 6 months ago

Thank you so much for your wonderful 5-star review, Robert! We’re thrilled to hear that you love the look and feel of your new runner. It’s great to know it fits perfectly in your hallway and performs so well. If you ever need anything else, don’t hesitate to reach out. Enjoy your lovely new addition!

Posted 6 months ago

“Excelent service and excellent hall runner. Needed in a hurry and the runner was delivered before a gathering of 2 and 4 legged guests arrived! The runner looked as good when they left as when they arrived despite lots of muddy walks!”

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Posted 6 months ago

Thank you so much for your amazing 5-star review, Debbie! We're absolutely delighted to hear that the hall runner arrived just in time for your gathering and held up beautifully despite all the muddy paws and feet! It's always our goal to provide excellent service and quality products. If you need anything else in the future, please feel free to reach out. Enjoy your lovely new runner!

Posted 6 months ago

“Very happy with the rug and quick delivery”

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Posted 6 months ago

Thank you for your fantastic 5-star review, Sarah! We're so glad to hear that you're happy with your rug and that the delivery was quick. We strive to provide both quality products and efficient service. If you ever need anything else, don't hesitate to get in touch. Enjoy your beautiful new rug!

Posted 6 months ago

“Excellent service and excellent quality highly recommend.”

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Posted 6 months ago

Thank you for your wonderful 5-star review! We’re thrilled to hear that you’re happy with both our service and the quality of your purchase. Your recommendation means the world to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your new addition!

Posted 6 months ago

“Everyone loves the Savannah runner on my staircase.Its great quality and was easy to lay. The customer service team were so helpful too when I didn't order enough and got me another piece sent very quickly. After being quoted over £300 by a carpet company,I've done it myself for half the price and have carpet i love and just settled for.”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Lorraine! We're thrilled to hear that the Savannah runner is getting all the love on your staircase. It's great to know you found the quality to be excellent and that our customer service team could assist you seamlessly. Doing it yourself and loving the result makes it even better! If you need anything else in the future, don’t hesitate to reach out. Enjoy your gorgeous runner!

Posted 6 months ago

“The runner I purchased arrived on time and is beautiful just like the picture. Easy to lay down and it's thick and soft”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Kerrianne! We're thrilled to hear that your runner arrived on time and is just as beautiful as you expected. It's wonderful to know that it's thick and soft, making it a joy to use. If you have any questions or need further assistance, feel free to reach out. Enjoy your lovely new addition!

Posted 6 months ago

“Quality and colour”

Helpful Report

Posted 6 months ago

Hi Serah, Thank you for your 3-star review. We're glad you appreciated the quality and colour of the rug! However, it seems we may have missed the mark on other aspects. We’d love to hear more about your experience so we can improve in the future. Please feel free to reach out to us at help@runrug.com with any specific feedback or concerns. Kind regards, runrug.com

Posted 6 months ago

“Theses are beautiful runners.The quality of workmanship far exceeded my expectations. very fast shipping and the DHL tracking was by far the best.When you had to call customer service with a question they were kind and exceptional.Would highly recommend.Don’t let the price scare you worth every penny.”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Horace! We’re thrilled to hear that you’re pleased with the beautiful runners and that our craftsmanship exceeded your expectations. It's wonderful to know that our fast shipping and exceptional customer service made a positive impression. Your recommendation means a lot to us! If you ever need anything else, please don’t hesitate to reach out. Enjoy your stunning runners!

Posted 6 months ago

“Website easy to use, fast delivery, product exactly what expected and needed, all in all a good experience.”

Helpful Report

Posted 6 months ago

Thank you for your fantastic 5-star review! We're so pleased to hear that you found our website easy to use and that your delivery was fast. It's also great to know that the product met your expectations perfectly. We truly appreciate your feedback and hope to have the pleasure of serving you again soon! Enjoy your purchase!

Posted 6 months ago

“Great company. Lovely product.”

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Posted 6 months ago

Thank you so much for your lovely 5-star review, Anna! We're thrilled to hear that you are happy with our company and your product. Your support means the world to us! If you ever need anything else or have any questions, just let us know. Enjoy your lovely new item!

Posted 6 months ago

“Disappointed that our choice of rug had been discontinued although it showed as being available on the website. We chose another and the staff were very helpful and the rug arrived the next day. We would use them again. We suggest they ensure the do no offer discontinued items on their website”

Helpful Report

Posted 6 months ago

Thank you for your thoughtful 4-star review, Anthony! We appreciate your understanding regarding the discontinued rug, and we're thrilled to hear that our team was able to assist you in selecting another option. It's fantastic that your new rug arrived the very next day! Your feedback about ensuring discontinued items are removed from our website is invaluable, and we'll certainly take it into consideration. We look forward to serving you again in the future!

Posted 6 months ago

“Easy to order or return items. Very pleased with the quality or the runners, and would definitely order more in the future!”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Dawn! We're thrilled to hear that you found our ordering and return process easy, and that you're pleased with the quality of your runners. We appreciate your support and look forward to serving you again in the future. Enjoy your new runners!

Posted 6 months ago

“Runrug's selection was, the stair runner arrived quickly, and we had our handymen install it because it wasn't difficult. We changed our minds after you received the first runner and sent it back for no charge. The second runner came within days. We could not be more pleased. The pattern we chose is absolutely gorgeous and it looks beautiful on our stairs. The staircase, as in many houses, is in the foyer and dominates the space. It is the first thing anyone sees so it needed to be fabulous. Thanks to Runrug, it is!”

Runrug 5 star review on 31st October 2024

Helpful Report

Posted 6 months ago

Thank you so much for your glowing 5-star review! We're thrilled to hear that you're so pleased with your stair runner and that the installation went smoothly. It's wonderful to know that the pattern you chose has made such a fabulous impression in your foyer—those first impressions are so important! We appreciate your kind words and are always here to help if you need anything in the future. Enjoy your beautiful staircase!

Posted 6 months ago

“Our first order from Runrug, very pleased with purchase of hall runner.”

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Posted 6 months ago

Thank you so much for your wonderful 5-star review! We're thrilled to hear that you are pleased with your hall runner. It’s always great to know our products are meeting our customers' expectations. If you have any questions or need assistance in the future, please feel free to reach out. Enjoy your new addition!

Posted 6 months ago

“Thick pile, overall good quality and worth the cost.”

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Posted 6 months ago

Thank you so much for your fantastic 5-star review, Bruce! We're thrilled to hear that you’re pleased with the thick pile and overall quality of your rug. It’s always great to know that our products are worth the investment for our customers. If you ever have any questions or need assistance, feel free to reach out. Enjoy your lovely new addition!

Posted 6 months ago

“I am dry please with the runner, it is what I expected. Thank you.”

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Posted 6 months ago

Thank you for your lovely 5-star review! We're so pleased to hear that you're delighted with your runner and that it met your expectations. If you ever have any questions or need assistance in the future, feel free to reach out. Enjoy your new addition!

Posted 6 months ago

Runrug is rated 4.8 based on 6,936 reviews