Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

“Very pleased with this lovely Turkesh rug. The service we received from Run rug was excellent. We changed our order and still got it the next day. The rug is of excellent quality and looks great in our hallway. It's lifted the entrance to our flat. We will be purchasing more at a later date for our living room.”

Helpful Report

Posted 2 years ago

Hi Mrs Braker, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We agree, your Turkesh red hallway runner looks fantastic. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“I received a scrap of runner 12 x 26 in. which cost me $38.”

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Posted 2 years ago

Hi Barbara, We are sorry to hear that you were not satisfied with your recent purchase of a 1ft piece of Aztec Beige from us. 1ft orders are considered sample orders and are intended to provide our customers with a preview of the product before making a larger purchase. We apologize if there was any confusion regarding the nature of your order. Sample orders are eligible for a refund upon the purchase of a longer runner of the same range. If you would like to discuss this matter further, we encourage you to reach out to us directly at helpusa@runrug.com. We value our customers and would like to ensure that you are completely satisfied with your purchase from us. Thank you for your feedback. Runrug

Posted 2 years ago

“Despite sending incorrect size the customer service, delivery and quality all very impressive.”

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Posted 2 years ago

Hi Jill, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thank you for allowing us to rectify the issue. We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Very informative easy to navigate website . Lots of choice & selection of colours. Customer service spot on. Speedy delivery and pleasant delivery man . The runner is lovely. Very good quality, the Red colour is slightly darker than in the picture on the Web which suits me better. The quality of the rug feels very good and the anti slip backing works a treat. Especially when the dogs come racing in from the garden. My previous runner slid down the hall with the dogs. The best thing was the price .There was a sale on and the discount was amazing and very welcome at the moment.Thank you Runrug. I'll be back !”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Customised long runners are not easily available I have been looking for years when I came across these unusual African patterned ones. I ordered 2 of them and they arrived earlier than planned. They were exactly as I imagined it to be and I am delighted with my purchases. They whole process was simple and efficient and happily order from them again”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our company! We're delighted to see you've had a positive experience with us, we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Runner came today and it’s perfect will install tomorrow”

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Posted 2 years ago

Hi Rodney, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“I finally received it the evening and have no idea yet if I like it. I'm giving only 3 stars because the courier, DHL was really awful. The first day that it was supposed to arrive, I got an email after 5pm saying that the driver attempted delivery at 3:43 and there was nobody home. 1] I had signed up for an email notice when it was out for delivery and that did not arrive. 2] I had signed up for non-signature delivery. 3] I was home all day and looking for it. In other words, the whole thing was fake. I even have video proof that nobody was there at that time since the Amazon guy is on my door camera just a few minutes different and nobody from DHL was there that day. Also, it was almost impossible to get to a live human at DHL (I finally did). Yes, it arrived at after 7pm the next day. This is terrible service. I wasted a whole day waiting for it when I had other things, away from the house, that I needed to do.”

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Posted 2 years ago

“An excellent product and delivered very quickly”

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Posted 2 years ago

Hi Ruth, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We're also very happy to hear the delivery was fast! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Good price and good service”

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Posted 2 years ago

Hi Robert, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Rug looks fantastic when down on the floor and doesn't slip which we wanted. However in couple of areas the stitching was not finished and loose which was disappointing. My daughter managed to push the loose section back down wherever it should be so not showing now. Ideally would not have had to do that.”

Helpful Report

Posted 2 years ago

Hi Sandra, Thank you for your review. We're very sorry to hear that you have experienced a problem with your purchase. We always aim to provide the best quality products to our customers, therefore It is disappointing to hear this. Please do contact us directly if you'd like some support in finding a resolution. We'd be more than happy to have a chat with you and help to resolve this. We do hope to see you again soon. Thank you. help@runrug.com. Runrug

Posted 2 years ago

“The runner rug i received is absolutely stunning, good quality and would recommend”

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Posted 2 years ago

Hi James, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Prompt delivery. Good quality products.”

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Posted 2 years ago

Hi Casey, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We're also very pleased to hear the delivery was prompt. We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“The carpet runner did not look as good as shown in photo”

Helpful Report

Posted 2 years ago

Hi Francis, Thank you for your review. We're very sorry to see that you are unhappy with your purchase. I can also see that you've now returned this product to us, with the help of one of our customer support agents. Please do contact us directly if you'd like some support with choosing a more suitable alternative. We'd be more than happy to help. We hope to see you again soon! Thanks again! help@runrug.com. Runrug

Posted 2 years ago

“Good Quality Runner, very pleased”

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Posted 2 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Found site by default searching Google.....wish I had found sooner and would go straight to next time. Amazing choice of sizes and lengths which I was struggling to find. Faster delivery than I expected and delighted, looks amazing.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“They have a great selection and their customer service is good about getting back to you. I ordered a hall runner from them and it arrived with a hole in it. Customer service was great and got another one on the way and I returned the first one. The second one arrived damaged as well on the back. I am not waiting another month for another replacement. The shipping package of these rugs is questionable at best. Good product but has very poor shipping.”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're pleased to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! In regards to the replacement also being damaged, we are so very sorry to hear this. Please could you contact us directly, so we can have the chance to rectify this for you? I can see you were waiting for the replacement due to the product being on pre-order, we of course have now received this delivery, so a replacement could be issued a lot sooner this time. Please be assured, we have taken your comments on board and we would like the opportunity to put this right for you. Please contact us at: help@runrug.com Thank you. Runrug

Posted 2 years ago

“Very pleased with the service. I was contacted that the rug I had chosen was out of stock. I picked another rude and within an hour it had been ordered and delivery date sorted for 2 days later. Excellent service.”

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Posted 2 years ago

Hi Sheila, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Great products and probably the best Customer Service I’ve ever experienced. Will be buying again!”

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Posted 2 years ago

Hi Michael, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Lovely x long runner Couldn’t be more pleased with my carpet runner Definitely be ordering from them again”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“hi the service was excellent great price I would use them again”

Helpful Report

Posted 2 years ago

Hi Graham, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug Reviews