Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,599 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“wanted a rubber back”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback on our Scroll Cream Hallway Carpet Runner. Our Scroll range features a woven/hessian backing which can slip on hard flooring without our anti-slip underlay underneath. If you would like any further assistance with this matter, please contact our Customer Service Team at help@runrug.com :)

Posted 2 years ago

“when the rug ordered was delivered to the wrong address the error was dealt with quickly”

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Posted 2 years ago

Thank you so much for taking the time to leave us a review and rating our service on Runrug. We truly appreciate your 4-star rating and your feedback. We are sorry to hear about the mix-up with the delivery of your rug to the wrong address. However, we are thrilled to know that our team promptly resolved the error and ensured that the rug reached you without any further delay. We strive to provide efficient and reliable service to all our customers, and it makes us happy to hear that we were able to rectify the situation quickly. Once again, thank you for your kind words and for choosing Runrug. We look forward to serving you again in the future.

Posted 2 years ago

“very quick delivery and very nice product would reccomend”

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Posted 2 years ago

“Beautiful carpet”

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Posted 2 years ago

“After searching for a runner rug for our entry hallway I ran across the Runrug site. The site is very interactive and allows you to drill down on exactly what you're looking for. It's very user friendly. What's more amazing is that this rug shipped from the United Kingdom and we got it here in Iowa within 3 days, and I didn't order express shipping! Best of all the rug matches our decor beautifully, and we couldn't be more happy with the selection!”

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Posted 2 years ago

“Thank you very much”

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Posted 2 years ago

“Good rug.😃”

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Posted 2 years ago

“Two very well made plush runners-small rugs, excellent value, they look define either side of the bed”

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Posted 2 years ago

“Arrived as promised. Nice product”

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Posted 2 years ago

“It looks like real valve for money. The hallway is still being painted so we haven’t been able to lay it flat yet. Fingers crossed.”

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Posted 2 years ago

“Great quality runner”

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Posted 2 years ago

“Amazing service creditable staff when things go wrong they remedy problem”

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Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Runrug! We really appreciate your support and are glad to hear that you had an exceptional experience with us. We truly value our customers, and it is always our top priority to provide amazing service. Rest assured, our creditable staff is always here to assist you. We strive to solve any problem swiftly to ensure your utmost satisfaction. Once again, thank you for your feedback and your confidence in Runrug. We look forward to serving you again in the future!

Posted 2 years ago

“We ordered two rugs for our kitchen area. They look great!”

Runrug 5 star review on 10th January 2024

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Runrug! We truly appreciate your positive feedback. We are delighted to hear that you ordered two rugs for your kitchen area and that they look great! Your satisfaction is our top priority, and we're thrilled to have provided you with rugs that meet your expectations. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Once again, thank you for choosing Runrug. We hope to serve you again in the future!

Posted 2 years ago

“I bought a fantastic runner for my kitchen. I use it as a mat for the back doors. Only been down a couple of days but looks good so far. I’d been looking for something to put by back door since the new puppy arrived! Wish I’d found this months ago!”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating of Runrug! We truly appreciate your support and are delighted to hear that you are enjoying your purchase. We are thrilled to know that the runner you bought for your kitchen is serving its purpose as a mat for the back doors. It's great to hear that it's looking good so far, even after just a few days. We understand the challenge of finding the perfect solution for your back door, especially with a new puppy around! We're glad that our product has filled that gap for you. Thank you once again, and we hope to serve you again in the future!

Posted 2 years ago

“Searched internet for kitchen runner. Very pleased with my order, great quality and fast delivery”

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Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We truly appreciate your feedback and are thrilled to hear that you are very pleased with your order. Our team works diligently to provide only the highest quality products and ensure fast delivery, so it's wonderful to know that we have met your expectations. We're grateful to have you as a satisfied customer and hope to serve you again in the future.

Posted 2 years ago

“Quick , easy to deal with,good value, no problems.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We greatly appreciate your feedback and are thrilled to hear that you found our services quick, easy to deal with, and of good value. Your satisfaction is our priority, and we are delighted that your experience with us has been problem-free. We genuinely value your loyalty as a customer and are grateful for your ongoing support. If there is anything else we can do to enhance your Runrug experience, please do not hesitate to reach out to us. Once again, thank you for your kind words and for choosing Runrug. We look forward to serving you again soon.

Posted 2 years ago

“Very good service delivered on time. The black runner I ordered is very good quality and looks great.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We greatly appreciate your kind words and feedback. We are thrilled to hear about your positive experience with our service and that you are satisfied with the black runner you ordered. It's always a pleasure to provide our customers with good quality products that they love. Thank you once again for choosing Runrug, and we look forward to serving you again in the future!

Posted 2 years ago

“Very easy to order. Love the ability to view carpet in own home before purchasing. Quick delivery and good price happy all round”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We truly appreciate your kind words and are thrilled to hear that you found our ordering process to be very easy. We agree, being able to view the carpet in your own home before purchasing is a game-changer! We're also delighted to know that our quick delivery and good price made you happy all around. We strive to provide a seamless shopping experience that exceeds our customers' expectations, and it's wonderful to see that we achieved that for you. Once again, thank you for choosing Runrug. We appreciate your support and look forward to serving you again in the future!

Posted 2 years ago

“So far i have only recieved one of the rugs that i ordered and paid for. I am still waiting for the other and the the underlay. So not too oleased with runrug at the moment...”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for leaving us a review. I can see that we are currently looking into the delivery for you and we have an investigation open with the courier. I can assure you, we will do everything we can to find out where the remaining peices of the order are. If it comes to it, we will also be more than happy to replace them for you. Our customers are our number one priority and we can only apologise for the delay and frustration that the courier has caused. If we could please ask for your continued patience while we await an update from the courier, it would be very much appreciated. We will reach out to you to provide an update, as soon as we can. Thank you, Runrug.com

Posted 2 years ago

“Love my new rug, looks good and should last”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of Runrug! We are thrilled to hear that you love your new rug and that it looks good in your space. Your satisfaction is our top priority, and it is great to know that our product has met your expectations. At Runrug, we take pride in delivering high-quality rugs that are not only aesthetically pleasing but also durable. We are confident that your new rug will continue to bring style and functionality to your home for a long time to come. Once again, thank you for choosing Runrug. Should you have any further questions or require any assistance, please do not hesitate to reach out. We look forward to serving you again in the future!

Posted 2 years ago

Runrug is rated 4.7 based on 8,599 reviews