Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,640 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,640 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Really impressed with variety and quality of RunRug. We ordered a 6 foot runner and the delivery was excellent. Carpet was so well made we ordered 2 more shortly after receiving the first. Really good firm to deal with great prices and quality.”

Helpful Report

Posted 5 months ago

Hi Robert, Thank you so much for your amazing review! We're absolutely delighted to hear that you were impressed with the variety and quality of Runrug. It's wonderful to know that the delivery met your expectations and that you were thrilled enough to order more! Your feedback truly brightens our day. We truly appreciate your kind words and support. Looking forward to serving you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Fantastic service by mr. Joe Bloomfield and the rest of the Runrug team. Good value . Thank you very much!”

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Posted 5 months ago

Hi Ole, Thank you so much for your wonderful review! We're delighted to hear that you received fantastic service from Mr. Joe Bloomfield and the team. It’s great to know that you found good value in our offerings. We truly appreciate your kind words and support. We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“I received a 30‘ x 2‘ rug runner that I did not order. After spending an inordinate amount of time trying to contact and get a response from run Rug I was shocked by the reaction I got I took the time to make the effort to return their property to them. Knowing that I have an elderly person, they informed me that I would have to pack the rug and take it to the United States. Post office print out three labels to get it to them after I told them that that was impossible due to my physical condition, the fact that I had not ordered the rug And that I had no way to get to a post office they told me they were going to make an ‘exception for me’ and arranged to have the Rug picked up at my home. However, that arrangement included me having to somehow find someone to print me three labels and bring them to my home, as well as requiring me to stay at my home for a five hour period waiting for the Rug pick up I was greatly inconvenienced by the exchange back-and-forth, as well as the prep I had to do in order to return their property. At the very least, I expected a thank you, for them to send me the labels and possibly give me a credit for the samples that I had ordered …yet I received nothing.”

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Posted 5 months ago

“Perfect just as described”

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Posted 5 months ago

Hi John, Thank you for your wonderful review! We're delighted to hear that everything is perfect and just as you expected. Your satisfaction means the world to us! We appreciate your support and hope to see you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Fantastic service even when I changed my order at the last minute, couldn’t have been more helpful Delivery service is amazing”

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Posted 5 months ago

Hi Tessa, Thank you for your wonderful review! We're so glad to hear that you had a fantastic experience with our service, even with the last-minute changes. It’s great to know that our delivery met your expectations! We truly appreciate your kind words and hope to welcome you back soon! Warm regards, Team Runrug

Posted 5 months ago

“Beatiful runner. Exactly as described. Shipping (even to Alaska) quick and trackable. Thank you.”

Helpful Report

Posted 5 months ago

Hi Kathleen, Thank you for your wonderful review! We’re thrilled to hear that you love your new runner and that it arrived quickly to Alaska. Your satisfaction is our top priority, and we're delighted that we met your expectations. Thanks for choosing us, and we hope to see you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Quality kitchen runners, easy to clean and hard waring. Also the hall runners are excellent.”

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Posted 5 months ago

Hi Tracey, Thank you for your amazing review! We're so pleased to hear that you find our kitchen and hall runners to be of great quality and easy to maintain. Your feedback truly means a lot to us! We appreciate your support and look forward to serving you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Purchased a runner but received an incorrect size. Contacted Runrug, they reviewed the order, responded quickly and sent out the correct size immediately. Very pleased with the communication, resolution, will use Runrug again!”

Helpful Report

Posted 5 months ago

Hi there, Thank you so much for your wonderful review! We're delighted to hear that our team was able to resolve the size issue quickly and that you were pleased with the communication throughout the process. Your satisfaction is our top priority, and we truly appreciate your support. We can't wait to serve you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“Fast service, excellent customer service, good quality product.”

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Posted 5 months ago

Hi Deb, Thank you for your fantastic review! We're thrilled to hear that you experienced fast service and excellent customer support while enjoying our quality products. Your satisfaction means the world to us! We appreciate your feedback and hope to serve you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Great Service throughout.Excellent customer service.no Quibble returns.Thank You Soooooo much.”

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Posted 5 months ago

Hi Dilip, Thank you for your fantastic review! We're absolutely thrilled to hear that you had a great experience with our service and found our customer service to be excellent. Your feedback about our no quibble returns is truly appreciated—we aim to make every part of your shopping experience as smooth as possible! Thanks again for your kind words, and we hope to see you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Quite good quality Rug colour seems to match my carpet. The size was a bit of a problem so I put it down by my patio door. Not where it should have originally supposed to go.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you found the quality of the rug up to your expectations and that the color complements your carpet. We understand that sizing can sometimes be a challenge, but we're happy you found a suitable spot for it by your patio door. If you need any further assistance, feel free to reach out! Warm regards, Team Runrug

Posted 5 months ago

“An initial issue (my fault) was resolved swiftly - their commitment to customer care goes above and beyond, highly recommended.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your amazing feedback! We're so glad to hear that we were able to resolve the issue swiftly for you. Your kind words about our customer care mean a lot to us, and we always strive to go above and beyond for our customers. We appreciate your high recommendation and look forward to serving you again! Warm regards, Team Runrug

Posted 5 months ago

“Love the quality of the hall runner, service very prompt. Would recommend this company.”

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Posted 5 months ago

Hi Lynne, Thank you for your fantastic review! We’re thrilled to hear that you love the quality of your hall runner and that our service met your expectations. Recommendations like yours mean the world to us! We look forward to serving you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“Very pleased with the service, arrived quickly. Very pleased with my purchase, lovely colours suits the hallway lovely.”

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Posted 5 months ago

Hi Sandra, Thank you for your wonderful review! We're delighted to hear that you were pleased with our service and that your new rug complements your hallway so beautifully. It’s always our goal to provide you with the best experience possible! We appreciate your support and hope to see you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Haven’t been able to lay it down because we still have building work to do, and don’t want it to get dirty”

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Posted 5 months ago

Hi Andrea, Thank you for your wonderful review! We're glad to hear that you're excited about your rug but understand wanting to keep it safe during your building work. It will be waiting for you when the time is right! Wishing you all the best with your renovations! Warm regards, Team Runrug

Posted 5 months ago

“Very happy with my new rug. Easy to order, delivered very quickly and a great addition to my home.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your amazing review! We're so glad to hear that you are happy with your new rug and that you found the ordering process easy. Quick delivery is something we strive for, and it's great to know it added to your home beautifully! We look forward to helping you again in the future! Warm regards, Team Runrug

Posted 5 months ago

“Fast delivery. Good quality. Happy with the material and thi company”

Helpful Report

Posted 5 months ago

Hi Barry, Thank you so much for your fantastic review! We’re thrilled to hear that you enjoyed our fast delivery and are happy with the quality of your material. Your satisfaction means a lot to us! We look forward to serving you again soon! Warm regards, Team Runrug

Posted 5 months ago

“Samples were sent to me on time, love the product and can't wait to order my rug!”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your fantastic review! We're delighted that you received your samples on time and that you love the product. It's great to know you're excited about ordering your rug! We can’t wait to assist you with your order soon! Warm regards, Team Runrug

Posted 5 months ago

“Excellent quality running rug”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your wonderful review! We're thrilled to hear that you think our running rug is of excellent quality. Your satisfaction is our top priority, and it's fantastic to know that our product meets your expectations! We can't wait to help you in the future! Warm regards, Team Runrug

Posted 5 months ago

“Excellent runner, this is the second one I have bought. Good quality, looks lovely, would recommend. Great seller and service.”

Helpful Report

Posted 5 months ago

Hi Janice, Thank you so much for your wonderful review! We're thrilled to hear that you love your runner and appreciate your recommendation. It's fantastic to know that you found the quality and service to your satisfaction! We look forward to helping you with your next purchase! Warm regards, Team Runrug

Posted 5 months ago

Runrug is rated 4.7 based on 7,640 reviews