Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,185 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,185 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Very seamless process and quality of runner is very good. My only complaint was the way it was wrapped in shipping. Very filmsy plastic wrap which was torn. Thankfully there was no damage to carpet.”

Helpful Report

Posted 5 months ago

Hi Debra, Thank you for your feedback. We’re glad the process was seamless and the runner quality met your expectations. We’re sorry to hear the shipping wrap was flimsy and torn—thanks for letting us know. We’ll look into packaging improvements to prevent this in the future. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Fast delivery,great item.”

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Posted 5 months ago

Hi Regina, Thank you for sharing your feedback. We’re thrilled you’re happy with the fast delivery and the item. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“We ordered a runner for an upstairs hallway to coordinate with the stair runner our builder used when we remodeled an old beach house. Besides being very happy with the quality of the runner, the process was super easy and fast. I had a couple of questions about ordering a custom length and my answers were answered promptly. I had accidentally deleted my shipping tracking and contacted RugRun by email and I got the information and response quickly. RugRun was a delight to work with - courteous, prompt and efficient. I'll be sharing my experience with others. Thanks.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your experience. We’re thrilled to hear you’re happy with the quality of the runner and how easy the process was. We’re glad we could help promptly with your questions and the shipping tracking. It’s wonderful to know you enjoyed working with us, and we’re here if you need anything in the future. Warm regards, Team Runrug

Posted 5 months ago

“excellent perfect size that i asked for and delivery on time”

Helpful Report

Posted 5 months ago

Hi Gerold, Thank you for your lovely feedback. We’re thrilled the rug met your size needs and that it arrived on time. If there’s anything else you need, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Quick delivery after ordering.Very pleased with runner, have it down in my utility room and it looks very nice.Have purchased before off of Runrug so I would highly recommend.”

Helpful Report

Posted 5 months ago

Hi Rosemary, Thank you for your feedback. We’re thrilled you’re pleased with the quick delivery and the runner looks great in your utility room. We truly appreciate you returning to Runrug and recommending us. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Great Hall runner, love the material and design. Looks beautiful in my hall.”

Helpful Report

Posted 5 months ago

Hi Robert, Thank you for sharing your feedback. We’re thrilled you’re happy with the material and design, and that the runner looks beautiful in your hall. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Excellent service quick and efficient. Happy with the product. Runner the same as described on the site.”

Helpful Report

Posted 5 months ago

Hi April, Thank you for your feedback. We’re thrilled you found the service quick and efficient and that the product matched the description. If you need anything else, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Runner was delivered promptly and it fits the bill perfectly. Good value too.”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re thrilled the runner was delivered promptly, fits the bill, and offers good value. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“This 3 x 1m rug is for a hallway. The product has been wrongly manufactued. It is 25 mm longer on one side. As it is laid on a hardwood timber floor, the appearance is spoiled by rhe front edge of the carpet being out of line with the floor planks. see pictures attached.”

Helpful Report

Posted 5 months ago

Hi Gerard, We’re really sorry to hear about the manufacturing issue with your rug. We’d like to help sort this out. A member of our team will be in touch shortly so that we can look to resolve for you. Warm regards, Team Runrug

Posted 5 months ago

“I am so pleased with my runner. It is exactly the right colour I wanted x correct to my measurements on my order. The rubber backing is perfect it hasn’t moved an inch.”

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Posted 5 months ago

Hi Elaine, Thank you for sharing your feedback. We’re so pleased to hear the runner is the perfect colour and matches your measurements, and that the rubber backing isn’t moving—wonderful to know! If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“A lovely hall runner. Very pleased with it and with the customer care of Runrugs.”

Helpful Report

Posted 5 months ago

Hi Howard, Thank you for sharing your feedback. We’re thrilled you’re pleased with the hall runner and our customer care. If you need anything else, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“A beautiful & quality hall runner. It has a touch of class. Delivery was speedy & great.”

Helpful Report

Posted 5 months ago

Hi Rosemary, Thank you for sharing your feedback. We’re thrilled you love the hall runner and that the delivery was speedy and great. If you need anything else, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Good quality. Hard wearing. Dekivered on time.”

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Posted 5 months ago

Hi Denise, Thank you for sharing your feedback. We’re glad you’re happy with the good quality, hard wearing nature, and on-time delivery of your rug. If you need any help in the future, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Joe was very helpful in finding 3 feet of a stair runner(that had been discontinued) in a warehouse due to a measuring error on my part to cover the top stair.”

Helpful Report

Posted 5 months ago

Hi Joseph, Thank you for sharing your feedback. We’re thrilled Joe was able to help you find the stair runner you needed, even with the measuring hiccup. If you need any further assistance, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Great product, perfect for our needs & reasonably priced ... Well packaged with quick delivery & have already passed their company info on to a friend”

Helpful Report

Posted 5 months ago

Hi there, Thank you for sharing your feedback. We’re thrilled the product is a great fit for your needs, reasonably priced, well packaged, and that delivery was quick. Wonderful to hear you’ve shared our details with a friend! If there’s anything else we can help with, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Quick delivery and am really pleased with my runnner”

Helpful Report

Posted 5 months ago

Hi Elizabeth, Thank you for sharing your feedback. We’re thrilled to hear you’re pleased with the quick delivery and that you’re happy with the runner. If you need anything else, please let us know. Warm regards, Team Runrug

Posted 5 months ago

“Absolutely delighted with our new runners and excellent service and customer care”

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Posted 5 months ago

Hi Patricia, Thank you for sharing your feedback. We’re thrilled you’re delighted with your new runners and our excellent service and customer care. If you need anything else, we’re here for you. Warm regards, Team Runrug

Posted 5 months ago

“Great service,, Qulity is very good and delivered as described. I would definitely buy from them again..”

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Posted 5 months ago

Hi Chris, Thank you for your feedback. We’re thrilled you were happy with the service and found the quality to be as described. We’d love to see you again on your next purchase. Warm regards, Team Runrug

Posted 5 months ago

“Looks amazing price was low and effect is high impact!”

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Posted 5 months ago

Hi Vittoria, Thank you for your kind words! We’re thrilled you love the look, and that you found great value. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

“Love the rug, exactly what I wanted. Looks really nice in my kitchen, feels good underfoot, nice pile. Quick delivery. Can definitely recommend.”

Helpful Report

Posted 5 months ago

Hi Ann, Thank you for sharing your feedback. We’re thrilled you love the rug, it sounds perfect for your kitchen, and we’re glad the delivery was quick. If you need anything else, we’re here to help. Warm regards, Team Runrug

Posted 5 months ago

Runrug is rated 4.7 based on 8,185 reviews