Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,523 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Excellent very pleased”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you’re pleased with the Runrug. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Fast and efficient service, easy to follow order service, delivered within the given timescale. Excellent communication through the whole process. Very high quality product.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you found the service fast, easy to follow, and that the product is of high quality. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Fantastic customer service from Runrug, and we are very pleased with the runners and mats that we purchased. We would definitely recommend this company and their products.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you’re pleased with the runners and mats and that you’d recommend us. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very pleased with my purchase.and delivery.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you’re pleased with your Runrug and the delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Love the rug! DHL tracking service is terrible. When doing a chat with them, they give you the same information that you can see for yourself! Tried to email Runrug but was unsuccessful.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re glad you love the rug. We’re sorry about the DHL tracking issues and the email trouble you experienced. We will look into this on your order and raise it with the courier, we really appreciate you letting us know! Kind regards, Team Runrug

Posted 6 months ago

“CRITERIA: Needed non-slip (to cover lino), thick pile, cleanable runner(s) to keep kitchen floor warm. Jigsaw shape floor - different sections have different widths, obstacles such as pipes, breakfast bars, stepped, hence several pieces in different dimensions to cover as much as possible. I didn't want to cut the runners myself to fit in case they started to fray. And my mum insisted no runner near sinks/washing machine as she fears water spillage. RESEARCH: tried some stores, then looked online for kitchen rugs, also threw up door mats - later realised runners better search term. RUNRUG seemed to offer a variety. PATTERN/STYLE: Chose this design (terracotta) as a lovely warm colour, cheerful on dark days, yet would show up obvious stains or things dropped during cooking. SIZE: options are limited. I thought I would need 2-3 to cover as much as possible but only ordered one to test out. Price very reasonable, quick delivery before Christmas 2025. Had item 3 months, not tried cleaning other than normal vacuuming. Well pleased. Hope to order another when I can find where I wrote previous room measurements.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your detailed review. We’re really glad Runrug offered the variety you needed and that the terracotta design suits your kitchen well. If you need any help with fitting or finding the right measurement for more runners, we’re here to help! Kind regards, Team Runrug

Posted 6 months ago

“Ordered Country Herringbone biscotti hall runner. It arrived within 2 days. Colour is good, appears hardwearing and doesn’t obviously show the dirt. Feels thick and sticks well with the mesh underlay on our hardwood floor. Very pleased with it”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you’re pleased with the Runrug and that it arrived quickly, looks good, and works well with your underlay on hardwood floors. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Absolutely brilliant. Delivery fast and on time cannot fault this company.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you had a brilliant experience and that the delivery was fast and on time. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“From ordering to delivery excellent service.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you had excellent service from ordering to delivery. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Great rugg just what we needed we will buy again 🌟🌟🌟🌟🌟”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you love the Runrug and that it’s exactly what you needed. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Service was great and I IAbsolutely delighted with my runners”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you’re delighted with your runners. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“This is a beautiful runner it is even better when you see it for real looks lovely in my hallway”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you love the Runrug and that it looks lovely in your hallway. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“I purchased a hall runner and door mat in a dark grey . When they arived they were far darker nearly black in fact . I telephoned customer service who were very helpful and said i could return them free of charge . We looked at the options for return and our only option was the post office . However this cost over £11. I contacted cudtimer services and told them . They asked for a copy of the post office receipt which i emailed to them. The following day ii received a complete refund for the both items and the postage. Very impressed with runrug and their customer service.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad the team helped with the return and that you received a full refund including postage. If there’s anything else you need or if we can assist with anything in the future, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very good company to deal with . I ordered wrong rug, rang them they immeduately arranged a refund so I could then re order. Excellent customer service”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We're really glad you found our service prompt and that the refund and reorder went smoothly. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 6 months ago

“Had a problem with one of the runners they couldn't be more helpful sorting it out and the runners look great would definitely use them again”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad we could help with the runners and that you’re happy with how they look. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Very good and prompt service.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We're really glad you found our service prompt. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 6 months ago

“Excellent quality and fast service. Everything was just as promised.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad you found our quality excellent and the service fast. If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“Easy to navigate the website, excellent timely delivery. Product as described. Excellent service all round. Thank you.”

Helpful Report

Posted 6 months ago

Hi Susan, Thank you for your review. We're really glad you found the website easy to navigate, delivery timely, and that the product met your expectations. If you need anything else, we're here to help. Kind regards, Team Runrug

Posted 6 months ago

“This is my 2nd order with Runrug and, as before, I am extremely happy with my purchase and with the speed in which it arrived. Communications with updates were spot on and my rug arrived exactly as promised. The hardest part is choosing as one rug out of their large range. I needed long 390cm so Runrug is perfect for choice.”

Helpful Report

Posted 6 months ago

Hi Lynne, Thank you for your wonderful review. We’re delighted that you’re happy with your second order, the speed of delivery, and the updates. It’s great to hear the rug arrived as promised and that Runrug fits your long 390cm needs. If you need any further assistance, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

“I ordered stair rods for my already existing runner. The first order came in a quick amount of time especially considering it came from England. The rods ended up being too dark in color for my taste so I exchanged them. That was pretty easy. They sent me a return label at no cost to me. Packing the rods back up the way that they came was the hardest part. As soon as they received the stair rods back that I returned they sent out my new order. It didn't come as quickly the second time but that was not their fault. It was due to the snow/ice storm we got here on the east coast of the US. I think the quality of the rods and brackets are very nice. I installed them myself. I did have a few screws shear off so go lightly with a drill if you use that to put the screws in. I am very happy with my purchase. Their customer service was great and very helpful. 5 stars for Runrug!”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review. We’re really glad the exchange was easy and you’re happy with the rods and brackets. Sorry about the second shipment delay due to the weather, but we appreciate your patience. The rods look great and really compliment your runner! If you need anything else, we’re here to help. Kind regards, Team Runrug

Posted 6 months ago

Runrug is rated 4.7 based on 8,523 reviews