Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,197 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,197 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased indeed with not only my hall runner but also the service.”

Helpful Report

Posted 2 years ago

Thank you so much Jeanette for your 5-star rating of Runrug! We are very pleased to hear you were happy with not only your hall runner but also our service. We truly appreciate your loyalty as a customer.

Posted 2 years ago

“Very pleased with our purchase from Runrug, good quality product and reasonable price - what's not to love”

Helpful Report

Posted 2 years ago

Thank you so much, Kathleen, for your five star rating of Runrug! It's great to hear that you were very pleased with your purchase, as we strive to provide both good quality products and reasonable prices. We here at Runrug really appreciate your kind feedback and are so glad that you love what we have to offer.

Posted 2 years ago

“Very pleased with the rug.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of our Runrug! We're so pleased that you're satisfied with the rug. We're delighted that it was able to meet your expectations. Thanks again for taking the time to share your thoughts!

Posted 2 years ago

“Excellent quality at the best price I found, very quick delivery we’ll be back to shop again”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating! We are happy that you were able to find excellent quality at the best price and received a speedy delivery. We look forward to having you back as a customer! P.S. - Your stairs look great!

Posted 2 years ago

“Although a few problems cropped up the service was very good and responsive.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of Runrug, Michael! We are glad to hear that you found the service to be very good and responsive, despite a few problems. Appreciate your feedback!

Posted 2 years ago

“I ordered a runner for my hall and it was great to be able to order a one to size ,as my hall is long , it arrived quickly within a couple of days , it’s great quality and looks fabulous . Will definitely order again from your company .”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating, Julia! We are delighted to hear that your runner was the perfect size for your hall and that it arrived quickly and looks great! We strive to make sure that our customers are happy with the products that we sell. We look forward to serving you again soon.

Posted 2 years ago

“Good delivery , fast and good quality”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating, Clive! We really appreciate you being a loyal customer. We are glad you were pleased with the delivery, quality and service that you received. Thanks for choosing Runrug!

Posted 2 years ago

“Beautiful runner! Great quality delivered super quickly. I will definitely order from them again excellent.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug, Michael! We are so glad that you enjoyed your new runner and that the quality met your expectations along with being delivered super quickly. We greatly appreciate your positive feedback and look forward to having you as a returning customer.

Posted 2 years ago

“Fantastic runner really pleased thankyou”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of Runrug! We are ecstatic and delighted that you are so pleased with our product.

Posted 2 years ago

“Great company to deal with and goof quality rugs”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of RunRug, Gillian! It's great to know that you had a positive experience with us. We're so glad that you think we're a great company to deal with and that you are happy with the quality of our rugs. We appreciate your feedback!

Posted 2 years ago

“Product just as it is advertised. LOVE, LOVE, LOVE THIS PRODUCT AND COMPANY. We have very energetic beagles and real hardwood floors that need protection. Runrug provides the customer with a myriad of sizes and choices, each beautiful. Hardest part, was picking the right one. Received runner today and very happy and pleased with appearance and durability. You are going to love your new runner from Runrug!”

Helpful Report

Posted 2 years ago

Thank you so much, Sherri, for your wonderful 5 star rating of Runrug. We are so glad that you have found the perfect runner to protect your beagles and hardwood floors! We are really happy you love the product and company and we appreciate your loyalty. Thank you for being part of the Runrug family!

Posted 2 years ago

“You never answer the phone. Your products don’t look like they appear on your website. Deceiving the customer is not good.”

Helpful Report

Posted 2 years ago

“Runrug have been very helpful with my orders. They have been professional and pleasant. I ordered the wrong rug and I quickly recieved a refund and ordered another one, nothing too much trouble would definitely recommend Runrug.”

Helpful Report

Posted 2 years ago

“Service was very good and quality of the runner is excellent.”

Helpful Report

Posted 2 years ago

“Great chooses, sizes very good chooses Quick deliver great quality”

Helpful Report

Posted 2 years ago

“Excellent service beginning to end , ordered over the phone and the help and advice was excellent . Ordered my runner & it arrived promptly the next day . Runner is excellent quality and has transformed my stairs . Great company .”

Helpful Report

Posted 2 years ago

“Runner arrived one day early, exactly what we wanted, good quality, very happy with purchace.”

Helpful Report

Posted 2 years ago

“We don’t have it installed yet, but I love the rug, the colors are perfect.”

Helpful Report

Posted 2 years ago

“Very prompt service. Quality products”

Helpful Report

Posted 2 years ago

“Perfect fit, good quality to..”

Helpful Report

Posted 2 years ago

Runrug is rated 4.7 based on 8,197 reviews