Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,599 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,599 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Not bad rugs. Bought 2 for the kitchen. Very disappointed with the customer service. Paid for next-day delivery only to find that the first rug was lost after waiting 2 days, tried contacting Runrug - no phone number. Sent numerous emails over the next day, no replies. Then discovered RR is part of a larger flooring co. that has other outlets. Phoned one of the shops that offered to provide help, and indeed did. Very grateful to the guy. The issue was resolved. Suggest RR up its communication system and not leave customers in limbo.”

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Posted 2 years ago

“I being calling and emailing Runrug over over again to get my staircase runner returned or exchange and still no phone call or email back.i paid good money for the rug to be ignored this way.”

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Posted 2 years ago

Hi Doel, Thank you for your review, although I am sorry to see that there were issues in reaching us in a timely fashion. While looking to investigate this issue I can see that a member of our Customer Experience team has been working with yourself on the exchange that was needed and this was shipped on January 4th. Please rest assured that we will continue to monitor the delivery to ensure that everything moves smoothly and you can have your finished staircase very soon! If you have any questions at any stage please do not hesitate to get in touch with us, using helpusa@runrug.com. Kind regards runrug.com

Posted 2 years ago

“I purchased a hallway runner , received in good time as stated. Any issues that I had they responded quickly to resolve the issues. Very happy the service ,will in the future.”

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Posted 2 years ago

“The runner is just fabulous - I'll be ordering more soon. Super quality, subtle colours - it looks beautiful. And the Runrug staff are so helpful and friendly - sorted out my mistake in measuring - nothing was a problem.”

Runrug 5 star review on 25th December 2023

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Posted 2 years ago

“I’m very unsatisfied with my purchase. The price I paid for a rug that can’t even cover anything is pathetic. I will never purchase anything from this site again.”

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Posted 2 years ago

Hi Tonya Thank you for your review - looking at your order I can see that the piece you have ordered from us the 1 foot in length item, which we usually intend to be used for doormats and/or samples. We do offer this runner in every length ranging from 1 foot to 99 feet long so I am sure that we will be able to supply what you need! I have asked a member of our Customer Experience team to reach out to yourself to discuss this and how we can support. Kind regards runrug.com

Posted 2 years ago

“Great service and runners come in various widths and lengths. Looks great x”

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Posted 2 years ago

“This is my 1st time ordering from Runrug and I was not disappointed. The tartan runner looks beautiful in my hall and the quality is very good. I’ve never ordered something like this online before without seeing the goods and I can honestly say it is just like photo on line. I have now ordered the underlay for the runner as I have it on top of my carpet and it does move slightly.”

Runrug 5 star review on 24th December 2023

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Posted 2 years ago

“I'm still waiting for the rest of my order to be delivered.... no response to my phone call.”

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Posted 2 years ago

Hi Richard Thank you for your review and I am sorry to see the issues that you encountered with the delivery and with reaching ourselves. As part of our own reviews and continual improvements I will ensure that we investigate why your call was not answered. Whilst looking at the tracking on your order I can only apologise at the moment that both pieces were not delivered together, of course they should have been so that you were able to complete your home improvement. By way of a small token of apology the delivery fee that you paid has been refunded back to your account and this should be showing shortly. If you have any questions or issues at all please do not hesitate to get in touch with us via email at helpuk@runrug.com Kind regards runrug.com

Posted 2 years ago

“It does help to stop the rug moving but not completely. It is rug on carpet so it's always more difficult to stop it moving.”

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Posted 2 years ago

“We still have not reviewed our runner, we’ve had two delivery dates but still not received it. Maybe change your couriers.”

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Posted 2 years ago

Hi Gary Thank you for your review, although we are very sorry to see the delay that has happened with the delivery of the runner. I can see that a member of our Customer Experience team is currently working with the courier to resolve this for you and ensure that you have your order asap. We do continually review the companies that we partner with, please rest assured that we will be taking your feedback into account as part of this so thank you for taking the time to advise us of the issue. Kind regards runrug.com

Posted 2 years ago

“Stair runner exactly as represented. Arrived quickly. Online instructions regarding measurement were spot on. Emails with company returned quickly. Highly recommend.”

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Posted 2 years ago

“Great range of products, speedy delivery, and can't fault their customer service. Ordered a hall runner, but it was too dark. Very easy communication by email and they were very quick to offer a replacement and returns label. 2nd runner was still not right, but will definitely order again (and make use of their sample service next time).”

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Posted 2 years ago

“Just what I was looking for at a reasonable price. Also took under 5 business days from order to delivery.”

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Posted 2 years ago

“your company ok. Evri is rubbish”

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Posted 2 years ago

“Excellent service and great quality rug. Just what we needed.would order from them again.”

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Posted 2 years ago

“Runners edging is very limited. Meaning you can easily push the edge stitching apart showing the white cord. It's not going to be long before it will need work to prevent the white cording from continuously showing through the stitching. Other than this, it is what was expected.”

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Posted 2 years ago

“Good quick transaction. Anti slip runner underlay. So far so good.”

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Posted 2 years ago

“Excellent website, quick free delivery, excellent product.”

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Posted 2 years ago

“Like the style and pattern of the rug,but thought it would be heavier. Slides and bunches up on top of carpet.”

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Posted 2 years ago

“Quality good, delivery prompt, thank you.”

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Posted 2 years ago

Runrug is rated 4.7 based on 8,599 reviews