Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,753 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,753 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service product fine”

Helpful Report

Posted 2 years ago

Hi John, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Good Website Order arrived on time Previous order error on my part exchanged with no fuss”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring high customer satisfaction and appreciate the comments! We'd love to hear how we could've taken your experience from 4 to 5 stars on this occasion. Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Looks great. Takes a few weeks for the ripples to disappear from where it's been rolled up, and corner curl up to start with but it all flattens out eventually.”

Helpful Report

Posted 2 years ago

Hi Anton, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! It can take a little time for the runners to settle after being rolled, but you should see it fully settle fairly quickly. The process can be sped up by rolling the runner in the opposite direction and placing it somewhere warm for a day or two. We look forward to seeing you again soon!

Posted 2 years ago

“Great service great runner , does not slip around”

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Posted 2 years ago

Hi Carl, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Efficient and quick”

Helpful Report

Posted 2 years ago

Hi Roddy, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Colis réceptionné dans les temps et en bon état.”

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Posted 2 years ago

Bonjour Claude, Merci d'avoir pris le temps d'évaluer notre entreprise! Nous sommes ravis de voir que vous êtes satisfait de votre commande. Nous travaillons dur pour nous assurer d'offrir les meilleurs produits de qualité aux meilleurs prix! Nous avons hâte de vous revoir bientôt! Runrug

Posted 2 years ago

“Quick delivery.”

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Posted 2 years ago

Hi Jenni, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“Brilliantly quality ' and price. .”

Helpful Report

Posted 2 years ago

Hi Albert, Thank you for your positive review and we're happy to see you're happy with your order. We hope to see you again soon! Thanks again, Runrug

Posted 2 years ago

“The rug arrived slightly delayed, but it looks great and fits our needs!”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Bit unsure to begin as I hadn't heard of the company. Great reviews. So I placed an order from that time to receiving my Rug the Service and quality were amazing. Keep up the good work guys. Really impressed”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience shopping with us - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Large selection of rugs and carpets and runners, spoilt for choice. Prices reasonable. Our two runners arrived via DHL quicker than expected, and in perfect condition. Look good on the floor also. Would definitely use Runrug again.”

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Posted 2 years ago

“Joe B who I dealt with was very professional, friendly and happy to help so full marks go to his service and Runrug for their prompt delivery. My hallway runner looks very nice.”

Helpful Report

Posted 2 years ago

Hi Annie, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Runner just as described and delivery was very quick, I would order from this firm again.”

Helpful Report

Posted 2 years ago

Hello, Thanks for the review! Your positive comments are appreciated and we're happy to see the delivery was prompt and you're pleased with your order. Thanks again! Runrug

Posted 2 years ago

“Excellent customer service & product”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Looks exactly like I expected- live the tunner”

Helpful Report

Posted 2 years ago

Hi There, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 2 years ago

“Best quality”

Helpful Report

Posted 2 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 2 years ago

“Support staff very helpful. Web site easy to use but colours are not true to fit the delivered articles.”

Helpful Report

Posted 2 years ago

Hi Sue, Thank you for taking the time to review our service! As I am sure you know, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This can be because of the screen quality or the colour settings on your device. This will affect how colours are displayed. However, we're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 2 years ago

“Superb carpet for a reasonable price, and quick delivery of the carpet”

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Posted 2 years ago

Hi Isaac, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! Thank you for also sending us in this image! It looks wonderful. We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“Bought the runner for a hallway I'm creating in my front room. Love it. Great quality & lovely colours. Perfect for my new colour scheme.”

Helpful Report

Posted 2 years ago

Hi Kate, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We'll look forward to seeing you again soon! Runrug

Posted 2 years ago

“easy to order. arrived in good time. happy with the product although it is darker than it looked online.”

Helpful Report

Posted 2 years ago

Hi Linda, Thanks for the review! As I am sure you know, when purchasing items online, it's important to consider that the colour you see on your screen may not be the same as the actual colour of the item. This can be because of the screen quality or the colour settings on your device. This will affect how colours are displayed. However, your positive comments are appreciated and we're pleased to see you're happy with your order. Thank you. Runrug

Posted 2 years ago

Runrug is rated 4.7 based on 7,753 reviews