Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,636 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“So pleased with my new hallway runner from Runrug. Speedy delivery and lovely courier. The rug is true to description and stunning. I will order from Runrug again in the future. Very pleased all round.”

Helpful Report

Posted 3 years ago

Hi Helen, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Quick delivery. Good quality. Reasonable prices. Very satisfied.”

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Posted 3 years ago

Hi Gwen, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“The rug is perfect! I mistakenly ordered the wrong size but the return process is super easy so I’ll get the right size. The customer service team are really helpful as well! Refreshing to have such great service and a great product.”

Helpful Report

Posted 3 years ago

Hi Katie, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Perfect from start to finish and the runner looks great and it’s proper non slip ! Lovely customer service too and very fast delivery.”

Helpful Report

Posted 3 years ago

Hi Maxine, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Absolutely brilliant from start to finish I ordered sample of the stair runner first it came in two days. Then decided I’d order the runner which came the next day with just a £5 delivery charge for next day delivery or I could have had free delivery in a couple of days but I couldn’t wait to see the staircase finished so impatient. I’m absolutely over the moon with this runner it’s the key grey pattern and the quality is exceptional from the backing to the binding and the pile is soft but seems hardwearing it has transformed my staircase. I would not hesitate to recommend Runrug for the customer service and quality of runner all at a very good price so pleased I found this company online.”

Helpful Report

Posted 3 years ago

Hi Tricia, Thank you for taking the time to review our products and our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! We also work hard to ensure we offer the best quality products at the best prices! Thank you for sharing this image with us as well, it looks brilliant! Great work! Thanks again and we'll look forward to seeing you again soon! Runrug

Posted 3 years ago

“Great service, fabulous rug, so pleased with it,looks great.”

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Posted 3 years ago

Hello, Thank you for your positive review and we're pleased to see you're happy with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Sturdy runner, looks and feels to be excellent hard wearing quality suitable for a variety of applications in high traffic areas. I needed something tough and durable to protect my floors from my bicycle tyres and this does the job nicely. Does not slip or move on vinyl flooring. Being able to select required width and length is great, I got the perfect size to fill my space.”

Helpful Report

Posted 3 years ago

Hi Samantha, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Excellent. I had a couple of little issues but the customer service has been absolutely first class at sorting it out. Great rugs as well. Thanks you.”

Helpful Report

Posted 3 years ago

Hi Samantha, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we really appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Great team, perfect service”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“good selection and service. delivered quicky and fitted exactly into space measured .”

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Posted 3 years ago

Hi Alan, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with us - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“-I'm very very happy with my stair runner! The color is as depicted in the online pictures; the fit is perfect!”

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Posted 3 years ago

Hi Diana, Thank you for taking the time to review our company! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Perfect for daily use. Quick and easy order and delivery.”

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Posted 3 years ago

Hi Rosanne, Thank you for your positive review and we're happy to see you're pleased with your order. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Always pleased with the AstroTurf product”

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Posted 3 years ago

Hi Ivanka, Thank you for taking the time to review our company! We're delighted to see you're happy with your door mat. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Just love these rugs. Great to be able to order to specific size, they fit perfectly in our caravan.”

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Posted 3 years ago

Hi Sue, Thank you for taking the time to review our company! We're delighted to see you're happy with your rugs, they look fantastic! We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Just the job very pleased”

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Posted 3 years ago

Hi There, Thank you for taking the time to review us! We're delighted to see you're happy with your rug! it looks great! We try and work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Rug arrived very quickly and is absolutely brilliant. Exactly what I wanted.”

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Posted 3 years ago

Hi Lynn, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Runrug has the best rug designs. I consistently come back to them for my stair runner needs.”

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Posted 3 years ago

Hi Debra, Thank you for taking the time to review us! We're delighted to see you're happy with your order. We work very hard to ensure we offer the best quality products at the best prices! We look forward to seeing you again soon! Runrug

Posted 3 years ago

“Grat service good quality rugs great delivery service”

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Posted 3 years ago

Hi Yvonne, Thank you for your positive review and we're happy to see you're pleased with your order and our service. We hope to see you again soon! Thanks again! Runrug

Posted 3 years ago

“Really love my rug would not hesitate in buying from runrug again,needed to ring them and they couldn't have been more helpful. Thank you”

Helpful Report

Posted 3 years ago

Hi Maureen, Thank you for taking the time to review us! We're delighted to see you've had a positive experience with our Customer Support Team - we work very hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

“Excellent service used before & will certainly use again, thank you”

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Posted 3 years ago

Hi Robert, Thank you for taking the time to review our service! We're delighted to see you've had a positive experience with our Customer Support Team - we work hard to bring a high level of customer satisfaction and we appreciate the comments! Thanks again and we hope to see you again soon! Runrug

Posted 3 years ago

Runrug is rated 4.7 based on 8,636 reviews