Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,783 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Surprised on how thin these rugs are, given the high price I paid for them. They look nice, but the material is hard on bare feet. Durability is something to wait and see about.”

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Posted 3 years ago

“A very quick and straightforward transaction. Thank you.”

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Posted 3 years ago

“Hallway runner purchased. Excellent product. Arrived in 4 days and looks great.”

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Posted 3 years ago

“Easy to use website, plenty of choice and very quick delivery. More than happy with Runrug.”

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Posted 3 years ago

“I contacted them about a bespoke length rug which wasn't available on their website. Got back to me the same day and all sorted. Despatched the day after and with me not long after that. I would highly recommend.”

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Posted 3 years ago

“Great price . Great delivery . Would use again .”

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Posted 3 years ago

“Very pleased with this stair runner. Great quality, colour and edging nicely finished”

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Posted 3 years ago

“Excellent delivery service”

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Posted 3 years ago

“The website is so easy to use. The most difficult thing you have to do is select the rug you want from the multitude of samples. What you order is what you get. Tremendous. Will definitely use the company again for all of our rug needs.”

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Posted 3 years ago

“From order to delivery Runrug hit the mark. Easy to use website, accurate colour descriptions. Rug came securely wrapped, and as described. Now in use the hall runner is hard wearing and makes the hall warmer.”

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Posted 3 years ago

“This is my second time ordering from runRug and the experience was as good as the first one. easy to order online and it arrived quickly. I ordered the same stair runner I did about a year ago for my other set of stairs and the quality is the same. I can also say that the runner I installed about a year ago is holding up great and it is in a high traffic area.”

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Posted 3 years ago

“no problems fast delivery.”

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Posted 3 years ago

“Ordered online. Delivered within a week. Lovely runner exactly as described and well worth the money. Thankyou.”

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Posted 3 years ago

“Brilliant service. Their website is really helpful with guides to measuring and fitting a stair runner. Also pre cut underlay with gripper rods in a pack ready for laying on the stairs, made laying my stair runner even easier.”

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Posted 3 years ago

“Very fast and reliable service. Good quality product. Only issue is the pattern repeat on the steps is not consistent. So I should have chosen a more random design. Great apart from that though..”

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Posted 3 years ago

“Such an amazing service; easy ordering and delivered before stated. Beautiful rug!”

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Posted 3 years ago

“Fabulous runner but despite asking for express delivery it arrived a day later than told.”

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Posted 3 years ago

“Lovely. Fits great and does exactly what II wanted. Many thanks.”

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Posted 3 years ago

“I’m a new customer to Runrug and just bought two runners - I’m very happy with both and delivery was fast.”

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Posted 3 years ago

“Every thing as promised. Fast and comprehensive service”

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Posted 3 years ago

Runrug is rated 4.7 based on 7,783 reviews