Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 8,562 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 8,562 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“Rug was delivered quickly and the quality is excellent. Very satisfied.”

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Posted 1 year ago

Thank you for the amazing 5-star review! We're delighted to hear that your rug was delivered quickly and that you're pleased with the quality. Your satisfaction is what drives us! If you need assistance or have any questions in the future, don't hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“Silky smooth transaction when ordering quality runners,highly recommended”

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Posted 1 year ago

Thank you for the amazing 5-star review, Albert! We're delighted to hear that you had a silky smooth transaction and are pleased with the quality of our runners. Your recommendation means the world to us! If you ever need assistance in the future, just let us know. Enjoy your new runners!

Posted 1 year ago

“Completely thrilled with our stairway runner. We could not have a more perfect carpet for our stairway. It is a show stopper for sure!!”

Runrug 5 star review on 11th December 2024

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Posted 1 year ago

Thank you for the amazing 5-star review, Marty! We’re absolutely delighted to hear that your stairway runner is the perfect fit and truly a show stopper. Your excitement means the world to us! If you have any questions or need help down the road, don’t hesitate to reach out. Enjoy your beautiful new carpet!

Posted 1 year ago

“Great runner & service”

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Posted 1 year ago

Thank you for the amazing 5-star review, Margaret! We're delighted to hear that you're satisfied with our runner and the service you received. Your feedback means the world to us! If you ever need assistance or have any questions, don’t hesitate to reach out. Enjoy your new addition!

Posted 1 year ago

“lovely rug fast efficient service quick delivery”

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Posted 1 year ago

Thank you for the lovely 5-star review, Claire! We're delighted to hear that you enjoyed our fast and efficient service and that your rug arrived quickly. Your satisfaction means the world to us! If you have any questions or need assistance in the future, don't hesitate to get in touch. Enjoy your beautiful new rug!

Posted 1 year ago

“J’ai effectué ma commande depuis la Belgique 🇧🇪 Le service était vraiment top !”

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Posted 1 year ago

Merci beaucoup pour cette superbe évaluation 5 étoiles, Michaël ! Nous sommes ravis que vous ayez eu une expérience positive avec notre service. Votre satisfaction est notre priorité ! Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Profitez bien de votre achat depuis la Belgique !

Posted 1 year ago

“Product quality excellent; received in a timely manner.”

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Posted 1 year ago

Thank you for the amazing 5-star review! We’re delighted to hear that you’re happy with the quality of your product and that it arrived promptly. Your satisfaction means everything to us! If you ever have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“Quick delivery,rugs the size they say”

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Posted 1 year ago

Thank you for the awesome 5-star review, Paul! We're thrilled to hear that you received your rugs quickly and that they were just the right size as stated. Your satisfaction is our top priority! If you need anything else or have any questions in the future, don't hesitate to reach out. Enjoy your new rugs!

Posted 1 year ago

“Great product - looks great and performs well as a runner”

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Posted 1 year ago

Thank you for the incredible 5-star review, Roger! We’re thrilled to hear that you love the look and performance of your runner. Your feedback truly means a lot to us! If you ever have any questions or need assistance, feel free to reach out. Enjoy your new addition!

Posted 1 year ago

“Very disappointed Hall runner was a mat”

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Posted 1 year ago

Hi Tracey, Thank you for your review, although naturally we are sorry to see that you are not happy! Looking at your order I can see that you have ordered the 30cm long sample version of our product - on all of our runners we do offer drop down options so that you can select the exact length that you need for your home. So that we can support, please could you contact our Customer Experience team using help@runrug.com with details of the length that you do need and we would be more than happy to help.

Posted 1 year ago

“Excellent service and prompt delivery. Very pleasant , helpful staff. Thank you for a great product”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you had an excellent experience with our service and that our team was able to assist you. Your kind words inspire us to keep delivering quality products and support. If you need anything in the future, feel free to reach out. Enjoy your great product!

Posted 1 year ago

“Easy to order on website, arrived quick. Good quality. 2nd time we have ordered from Rugrun and definately will again and would alsi recommend.”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We're so glad to hear that you found our website easy to navigate and that your order arrived quickly. Your continued support means a lot to us, and we truly appreciate your recommendations! If you ever need anything in the future, just let us know. Enjoy your new rug!

Posted 1 year ago

“Great quality. Looks fantastic!”

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Posted 1 year ago

Thank you for the fantastic 5-star review! We’re so glad to hear that you love the quality and look of your rug. Your satisfaction truly brightens our day! If you have any questions or need assistance, please don’t hesitate to get in touch. Enjoy your beautiful new rug!

Posted 1 year ago

“The rug we ordered came extremely quickly and was good quality and worked perfectly for us”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Sheila! We’re so glad to hear that your rug arrived quickly and that you’re pleased with its quality. Your satisfaction is our priority! If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new rug!

Posted 1 year ago

“So stylish”

Runrug 5 star review on 5th December 2024

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Posted 1 year ago

Thank you for the fantastic 5-star review, Susan! We’re so glad you find our rugs stylish. Your appreciation really inspires us! If you have any questions or need assistance, just let us know. Enjoy your stylish new rug!

Posted 1 year ago

“Absolutely Perfect an absolutely beautiful rug”

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Posted 1 year ago

Thank you for the fantastic 5-star review, Denise! We're so glad to hear that you find your rug absolutely beautiful. Your happiness is what we strive for, and it means a lot to us! If you ever need anything or have any questions, feel free to reach out. Enjoy your perfect rug!

Posted 1 year ago

“First class service and a really good quality carpet.”

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Posted 1 year ago

Thank you so much for the fantastic 5-star review, Robert! We're delighted to hear that you experienced first-class service and are pleased with the quality of your carpet. Your satisfaction is our priority! If you need anything else or have any questions in the future, don’t hesitate to get in touch. Enjoy your beautiful carpet!

Posted 1 year ago

“I was very pleased with quick delivery and the rugs are very good quality”

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Posted 1 year ago

Thank you so much for the fantastic 5-star review, Cynthia! We're delighted to hear that you were pleased with the quick delivery and the quality of our rugs. Your happiness is what we strive for! If you need anything else or have any questions in the future, don’t hesitate to reach out. Enjoy your beautiful rugs!

Posted 1 year ago

“Beautiful rug and very good delivery of goods”

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Posted 1 year ago

Thank you for the wonderful 5-star review, Lynda! We’re so glad to hear that you’re pleased with your beautiful rug and that the delivery met your expectations. Your feedback is truly appreciated! If you ever need anything or have questions, we're here to help. Enjoy your lovely new rug!

Posted 1 year ago

“Lovely mat/runner but v expensive for size so quite disappointed really”

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Posted 1 year ago

Thank you for your thoughtful 4-star review, Nicholas! We’re glad to hear you like the mat/runner, though we understand your concerns about the price. We’re committed to providing high-quality products and we appreciate your feedback as it helps us continually improve. If you have any questions or need assistance, please feel free to reach out. Enjoy your new mat!

Posted 1 year ago

Runrug is rated 4.7 based on 8,562 reviews