Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.74

4.7 Rating 7,742 Reviews

94 %

of reviewers recommend Runrug

4.7

Based on 7,742 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Runrug 5 star review on 21st October 2025

292

Anonymous

Anonymous // 01/01/2019

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“waiting for refund. When i ordered a rug online with you it did not say it was out of production when i paid for it. You sent a message after taking the money to say it was not available . I have not received an email to say the rrfund has been processed Kind regards Valerie Duncombe”

Helpful Report

Posted 1 year ago

Hi Valerie, Thank you for taking the time to leave us a review. We're very sorry once again, for the inconvenience caused from our supplier informing us of a production delay. This of course was also very disappointing for us, as we only learned of this information at the same time as you. I can also see that a full refund was successfully processed for you on April 18th. We do usually say to allow up to 5 working days for any refunds to be issued. Therefore, it should be showing back in your account within the next day or so. We hope this hasn't put you off returning back to us in the future! Thank you.

Posted 1 year ago

“5 star online purchase Thank you”

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Posted 1 year ago

“correctly shipped and was exactly as shown. shipping was quick and easy”

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Posted 1 year ago

“Excellent runner extremely pleased thank you”

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Posted 1 year ago

“Quick delivery. As seen on photo. However the quality was below average considering it was not that cheap as expected a thicker pile. Nice design”

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Posted 1 year ago

Hi, Thank you for taking the time to leave us a review. The Cheops rug you've purchased is infact one of our best sellers! However, we do understand that it does not have your average thick, plush pile. It is just a different style of carpet. The products thickness is listed in the product information on our website (5.4mm) and we do also explain that it has a "firm feel and offers little comfort. This product is not made to be luxurious, it is made to be very durable and practical". We do understand that people will have different tastes and preferences. Therefore, if you would like to arrange a return, please do contact us directly. help@runrug.com Thank you.

Posted 1 year ago

“Speedy service. Good product. Resolved a concern I had efficiently and effectivly.”

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Posted 1 year ago

“Great experience simple and quick”

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Posted 1 year ago

“Goods well advertised, delivered proficiently and received with total delight on quality and appearance.”

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Posted 1 year ago

“Amazing service and care.”

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Posted 1 year ago

“Perfect runners for our hall.”

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Posted 1 year ago

“Excellent customer service providing a great choice of quality rugs which I could customise to my own needs.”

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Posted 1 year ago

“Having bought 3 rugs, the next purchase be a large rug for the Kitchen for winter time.....given what we have spent already a loyalty discount would tick another box . All orders expedited to time and arrived before due delivery date. Thanks”

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Posted 1 year ago

“Good quality runner. Thicker than I was expecting which was a pleasant surprise. Nice and soft to walk on. Excellent value for money.”

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Posted 1 year ago

“Great price, delivery as described and the products (Stair Runner, Underlay and Hallway Runner) are of a fantastic quality. I will be highly recommending Runrug to everyone I know. Very impressed and happy with all aspects of my purchase.”

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Posted 1 year ago

“Great communication and fast delivery. Description of runner spot on- looks great”

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Posted 1 year ago

“Runner was as described, pleased with it.”

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Posted 1 year ago

“The rug was delivered rapidly and is of good quality and meets all the requirements.”

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Posted 1 year ago

“Very pleased, quick delivery, excellent value, what more can I say? Would highly recommend.”

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Posted 1 year ago

“Very reasonable price. Next day delivery went perfectly.”

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Posted 1 year ago

“Fast service and great value for money. This is the second time I have used them. Very pleased”

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Posted 1 year ago

Runrug is rated 4.7 based on 7,742 reviews