Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,939 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,939 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“Excellent service . I paid an extra £5.00 for next day delivery , and when this did not happen , the £5.00 was refunded within days . I am so very happy with the stair rods ! Would highly recommend Runrug👍”

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Posted 9 months ago

“Good product, good price, good delivery service.”

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Posted 9 months ago

“All fine with this deal”

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Posted 9 months ago

“i love my Rungrug carpet . it fits my hallway”

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Posted 9 months ago

“Delivery was quick, quality of rug is excellent. It is perfect for my home.”

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Posted 9 months ago

“Very pleased with the product. I recommend your company to Mrs C Leach from St.Helens who was looking for the same product.”

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Posted 9 months ago

“Well worth the money wasn't over the top price for this runner very cheap for the quality more than happy with this company if your looking for a carpet for your house I highly recommend this company”

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Posted 9 months ago

“The runner is great, looks as advertised: thinner base than our previous runner, but still fine. However the delivery experience was bad. I am in Australia. The piece went from Leeds to Sydney then mysteriously to Florida, where it got held up by customs waiting for paperwork. (Guess it was an illegal immigrant.) This was a DHL problem but the Runrug customer services was patronising and unhelpful.”

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Posted 9 months ago

Hi Janet, I am pleased you are happy with your purchase! However, I am unhappy to hear your delivery didn't go to plan! Unfortunately sometimes shipments can get held up/re-diverted for all sorts of reasons. I am afraid this is out of our control. I can see that two members of our customer service team were speaking with you directly via email and doing everything that was in their power to chase up and locate the shipment for you. I can assure you that in no way were they intent on being patronising or unhelpful. We will always do everything that we can for our customers, they are our number one priority. If you would like to discuss this further, please contact us directly. help@runrug.com Thank you.

Posted 9 months ago

“Ordered an extra long antique brass stair rod . Arrived pretty quickly and was much cheaper than other suppliers . Thank you.”

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Posted 9 months ago

“Our runner looks lovely. Customer support (through email and phone) was incredible. Especially when I realized I'd submitted the wrong address for runner shipment. The wonderful British man said he thought he had time to change it, and said, "Just put this in my hands" -- and he came through. The website itself, and instructions for measuring and ordering, are very clear.”

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Posted 9 months ago

“Delivered on time. Product seems to be of good quality.”

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Posted 9 months ago

“Website excellent. Allows you to download samples of rugs onto photographs of your floor. Very clever! Great choice of rugs at very competitive prices. Prompt delivery as well. Would highly recommend.”

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Posted 9 months ago

“Very pleased with the runner I ordered for my very long hall way, runner did not disappoint. Thank you.”

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Posted 9 months ago

“Very pleased with my purchase of 20ft runner rug. A lighter color would have been perfect...but I still like it. Wish you also could make a matching 6ftx3ft rug for my stair landing. Cheers!”

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Posted 9 months ago

“Very pleased with our purchases... Excellent runners for the hallway.... 👍”

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Posted 9 months ago

“Good quality and in harmony with other attributes in the house.”

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Posted 9 months ago

“Received my runners today looks fabulous nice quality. really happy!”

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Posted 9 months ago

“This was my 3rd order and I am very disappointed. Delivery was delayed for 3 days and instead as before at the front door, I finally found at the corner of my garage. Then when I unwrapped it, I only had one rug out of three identical with a rubber backing, non-slip and the other two had felt, I a alway slipped on it and so did my two dogs. I don't know what to do to get the situation rectified. How can I return and get the right ones.”

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Posted 9 months ago

Hi Yvonne, Thank you for taking the time to leave us a review. I have just looked at the order and delivery information and I can see that the delivery date on your order was July 31st. The tracking information states that the order was successfully delivered a day early, on July 30th. I have also just looked into your order and I can see that you have ordered the 'Promenade Gray', the backing on these rugs were quite recently changed to a more environmentally friendly non-slip material. We don't actually have any felt back rugs, so I believe this may be the reason for the confusion. Unfortunately, it sounds just like we have just sent you one rug from an old roll of stock with the old style backing. However, this should not matter at all, they are both designed to be anti-slip. I can see that you are currently in an email conversation with a member of our customer service team, therefore, they will do all that they can to assist you. Thank you.

Posted 9 months ago

“Very pleased with my purchases from Runrug and the customer service and delivery. Would recommend this company to anyone interested in buying rugs or runners”

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Posted 9 months ago

“Quick delivery. Affordably priced. Choice of sizes to enable to purchase what you need.”

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Posted 9 months ago

Runrug is rated 4.8 based on 6,939 reviews