Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,940 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,940 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

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“My rug was damaged. Looks like the thread on the edging has been pull thru the shrink wrap. I’ve submitted a picture I have not opened. But I will have my contractor to open and review the condition”

Helpful Report

Posted 11 months ago

Hi Kathy, Thank you for taking the time to leave us a review. I am extremely sorry to see that the rug has been damaged in transit. We will report this to our courier manager, for him to investigate. In the meantime, please do contact us directly if you require a replacement. We're more than happy to help you with this! Help@runrug.com Thank you.

Posted 11 months ago

“Runrug's delivery dates are a total lie. I came into town specifically to receive package, but it's not even through customs yet. This company is sloppy and full of it.”

Helpful Report

Posted 11 months ago

Hi Garrett, Thank you for leaving us a review. I am very sorry that there appears to have been a delay with your delivery. I can assure you, we don't lie to our customers. Our customers are very important to us, we are a family run company and we pride ourselves on our service. We do infact currently hold a 98% on-time delivery rate. Unfortunately, sometimes there can be delays when shipments are moving through customs. Naturally, this is completely out of our control. However, we will always do our absolute best to chase up the courier to determine what the delay is, if we are made aware of the delay, firstly. I can however see, from your tracking information that the clearance processing is now complete and the delivery is now scheduled to be on 'June 07'. If you do not receive your order by the evening of June 07, please contact us directly and we will do everything we can, to investigate this for you. Help@runrug.com Thank you.

Posted 11 months ago

“We are very happy with our purchase! It looks great and is of high quality.”

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Posted 11 months ago

“Sorry - made order which got lost due to IT problems at their end. There wasn't any form of contact to let me know. If I hadn't chased, I wouldn't have got order. Order arrived, delivery poor (left in communal area), product very poor quality. Wouldn't use again”

Helpful Report

Posted 11 months ago

Hi David, Thank you for taking the time to leave us a review. We do understand you are frustrated and we do apologise for what happened. As we mentioned, an email did go out to all effected customers, once we had access to our system again. As your original order was deleted from our system before we even knew it existed, there was no physical way that we could have contacted you to tell you. I hope you can understand. I am also very sorry to hear that the delivery was poor and that you are unhappy with the quality. We are more than happy for you to contact us directly, and we'll arrange for an exchange or a full refund. help@runrug.com Thank you.

Posted 11 months ago

“Purchases a 9’ runner, well made and love the colors as shown in advertisements. Durable for heavy traffic area. Easy to order and prompt delivery”

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Posted 11 months ago

“Although the runner took longer to arrive than expected, it's lovely and was worth the wait. It really dresses up our entrance hall. Very pleased with it!”

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Posted 11 months ago

“There was an issue with their website, but the issue was resolved and my order was shipped right away. Good communication between them and me on my order.”

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Posted 11 months ago

“Very good service will use again very happy”

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Posted 11 months ago

“I cannot fault this company, plenty of choices, fast service, and good quality.”

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Posted 11 months ago

“Great product, arrived very quick ant that's with”

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Posted 11 months ago

“Very happy with my rug. I was able to choose from various sizes, the quality seems great, price was very reasonable and delivery fast!”

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Posted 11 months ago

“Great rugs/ runners.Very sturdy. Very pleased. Speedy delivery”

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Posted 11 months ago

“Lovely soft carpet, fits well with decor”

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Posted 11 months ago

“Hi I ordered my runner rug couple days ago and it's arrived very fast and I'm 100% satisfied with quality and design thank you”

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Posted 11 months ago

“Fantastic item really happy as described and very fast delivery! Thank you :)”

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Posted 11 months ago

“I love the rug. It’s exactly what I wanted . I gave it 3 stars because Ii paid an extra £5 for next day delivery and it took about 5 days after that to arrive . I had also sent 2 emails to enquire about the late delivery”

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Posted 11 months ago

Hi Susan, Thank you for leaving us a review, we're very pleased you love the rug! We're quite disappointed to hear this regarding the delivery though! Looking at your order information we can see that the order was placed on 'Thursday May 23rd'. The tracking information then states that it was delivered successfully on 'Friday May 24th'. Had you perhaps ordered something else from a different company, which was late? We hope to see you again soon! Thank you.

Posted 11 months ago

“I have not received my hall rug yet and am waiting for a response from your customer service.”

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Posted 11 months ago

“Great rug,efficient service. Well done.”

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Posted 11 months ago

“excelent service and fast delivery the rugs are high quality ,my wife is very happy with them she is now asking me to order more for other parts of the house.”

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Posted 11 months ago

“I am absolutely delighted with my new rug. The quality is excellent, fast delivery and made to measure. I would not hesitate to use this company again.”

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Posted 11 months ago

Runrug is rated 4.8 based on 6,940 reviews