Runrug Reviews

Name: Runrug
Address: 84a Freeman Street, Grimsby, North Lincolnshire
Rating: 4.75

4.8 Rating 6,929 Reviews

94 %

of reviewers recommend Runrug

4.8

Based on 6,929 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant products, good value, prompt deliveries. The team went out of their way to find me an offcut of a discontinued runner - thank you Joe and Iain!”

Helpful Report

Posted 3 months ago

Hi Jane, Thank you for your fantastic review! We're thrilled to hear that you're happy with our products, value, and prompt deliveries. It’s especially great to know that Joe and Iain could assist you in finding the offcut you needed – we’ll be sure to pass along your kind words! We truly appreciate your support and look forward to helping you again in the future. Thank you, Runrug.

Posted 3 months ago

“Second time I have used runrug carpets good quality good prices will use again thankyou runrug”

Helpful Report

Posted 3 months ago

Hi Susan, Thank you for your repeat business and for your kind words! We're delighted to hear that you're happy with the quality and pricing of our carpets. We truly appreciate your support and look forward to seeing you again in the future! Thanks, Runrug

Posted 3 months ago

“Ordered one day, delivered within 48 hours! Excellent rug - unfortunately I had ordered the wrong size so phoned Runrug to ask the next steps to returning the rug. Extremely helpful lady who emailed me the procedure and also a return label. So easy….am already thinking of replacing another rug and would have no hesitation in using Runrug again.”

Helpful Report

Posted 3 months ago

Hi Christine, Thank you for your fantastic review! We're so pleased to hear that you were happy with the speedy delivery and the quality of your rug. Mistakes happen, and we're glad our team could make the return process easy for you. We truly appreciate your kind words and would love to assist you again when you're ready for your next rug! 😊 Thank you, Runrug.

Posted 3 months ago

“Nice one quick delivery thanks”

Helpful Report

Posted 3 months ago

Hi Les, Thank you for your review! We're glad to hear you were happy with the quick delivery. We appreciate your support and hope to assist you again in the future! Thanks, Runrug.

Posted 3 months ago

“Love these rugs & wish I’d found this company sooner. Outstanding service too. Will absolutely be my go-to company for rugs. Placed order for one rug and it was delivered much sooner than advised. Ordered second rug over the weekend and realised on Monday that I’d selected the incorrect size. Phoned them and they changed the size for me over the phone - and the rug was delivered the next day. Can not fault service like this. What an amazing experience. 10/10”

Helpful Report

Posted 3 months ago

Hi, Wow! Thank you so much for your amazing review! We're absolutely thrilled to hear that you love your rugs and that our service exceeded your expectations. It’s great to know we could quickly assist with your size change and get your order to you so swiftly. Your kind words mean the world to us, and we truly appreciate your support. We look forward to being your go-to for rugs in the future! Thanks again! Runrug

Posted 3 months ago

“Quick delivery, top quality rug. made to measure rugs to suit your needs ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 months ago

Hi, Thank you so much for your fantastic review! We're delighted to hear that you’re happy with the quality of your rug and the quick delivery. It’s great to know that our made-to-measure service met your needs. We truly appreciate your support and look forward to assisting you again in the future! Thanks, Runrug.

Posted 3 months ago

“This is my third purchase from Runrug, and as with the previous two, delivery was very quick, and I'm delighted with the custom length hall runner - exactly what I wanted. Ordering was extremely easy on the website.”

Helpful Report

Posted 3 months ago

Hi, Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're delighted to hear that you're happy with your hall runner and that the ordering process was easy for you. It's fantastic to know that our quick delivery and service have met your expectations once again. We truly appreciate your loyalty and look forward to helping you with any future purchases! Thanks again! Runrug.

Posted 3 months ago

“Great carpet great price great company”

Helpful Report

Posted 3 months ago

Hi Anthony, Thank you so much for your kind words! We're delighted to hear that you're happy with your carpet, the price, and your experience with us. Your support means a lot, and we truly appreciate your feedback. If you ever need anything in the future, we’d love to help! Thanks again! Runrug

Posted 3 months ago

“I love my new runner, it’s great quality and the colours are perfect.”

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Posted 3 months ago

Hi Shantell, Thank you for your kind words! We're so happy you love your new runner. Enjoy! Thanks, Runrug.

Posted 3 months ago

“Massive choice, very good quality, totally happy with purchase.”

Helpful Report

Posted 3 months ago

Hi Lesley, Thank you for your kind words! We're thrilled you're happy with your purchase. Enjoy! 😊 Thanks, Runrug.

Posted 3 months ago

“A very good company to buy rugs from. I ordered the wrong size initially and then re-ordered the correct the size. Their customer team were superb when I contacted them to explain that I needed to make a return. Great customer and overall service - thoroughy reccomend this company”

Helpful Report

Posted 3 months ago

Hi Maxine, Thank you so much for your kind words! We're delighted to hear that our customer service team could assist you with your order. Your recommendation means a lot to us, and we truly appreciate your support. We hope you love your new rug! Thank you, Runrug.

Posted 3 months ago

“VERY SATISFIED WITH THE QUALITY AND SELECTION”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind words! We're thrilled to hear you're satisfied with the quality and our selection. We appreciate your support! Thanks again, Runrug.

Posted 3 months ago

“Great selection,great prices and quality deliverd quickly and kept up to date at every stage great experience would recomend!”

Helpful Report

Posted 3 months ago

Hi, Thank you for your fantastic review! 😊 We're thrilled to hear you had a great experience at every stage of the process. Your recommendation means the world to us! Thank you, Runrug.

Posted 3 months ago

“My fourth runner and all very good with fast delivery.”

Helpful Report

Posted 3 months ago

Hi Geoffrey, Thank you for your continued support! We're glad you're happy with your latest runner and our fast delivery. Looking forward to seeing you again! Thank you, Runrug.

Posted 3 months ago

“This is my second time buying runner rugs from them and very happy with purchase and service. Great selection and quality. I have bought super long ones for the kitchen and custom cut for my porch and they are still going, as new, after a year. I replaced the kitchen this week only because it was grubby and husband tipped a tray of hot fat on it so it had to go. 🙈 other than that it had many years left in it.”

Runrug 5 star review on 26th January 2025

Helpful Report

Posted 3 months ago

Hello, Thank you for your continued support! We're so glad you're happy with your rugs and our service. It sounds like your kitchen rug had a great run, until the 'incident'! We appreciate your kind words and look forward to helping you again in the future. Thanks again, Runrug.

Posted 3 months ago

“I am absolutely satisfied with my orders and they looked great. Runrug customer service is phenomenal. After my order went through, I had a little concern about the length. I sent e-mail and response was timely and assuring. What ordered should be ideal and as they suggested, it fitted perfectly. I would recommend Rugrun to anyone for their needs related to stair runners. Unfortunately, I did not take a picture to upload at this time.”

Helpful Report

Posted 3 months ago

Hi, Thank you so much for your kind words! We're thrilled to hear that you're satisfied with your order and that our customer service team could assist you. It's great to know the fit was perfect! We truly appreciate your recommendation and hope you enjoy your stair runner for years to come. If you ever snap a photo in the future, we'd love to see it! 😊 Thanks again, Runrug.

Posted 3 months ago

“Very good quality runner rugs. Nice bright colors. Delivery was very quick even coming from UK. Rugs were rolled as they shoud be when shipped. I highly recommend.”

Helpful Report

Posted 3 months ago

Hi Suzanne, Thank you so much for your kind words! We're delighted to hear that you're happy with the quality and vibrant colors of our runner rugs. We always strive to ensure a smooth delivery experience, and we're glad your order arrived quickly and in perfect condition. Your recommendation means a lot to us! We look forward to seeing you again. Thank you, Runrug.

Posted 3 months ago

“I found exactly what I was looking for on the site”

Helpful Report

Posted 3 months ago

Hi Richard, Thank you for taking the time to leave such a fantastic review! We're so glad to hear that you found exactly what you were looking for on our site. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help! Thank you, Runrug.

Posted 3 months ago

“Very happy with my run rug. It fits my hallway perfectly. I just had to buy some non slip straps to stop it from sliding.”

Helpful Report

Posted 3 months ago

Hi, Thank you for your kind review! We're delighted to hear that your runner fits your hallway perfectly. We do offer a few different versions of anti-slip underlay on our website, which might have been helpful for keeping the rug in place. If you need any further assistance or recommendations, please don’t hesitate to reach out—we’d be happy to help! Thank you, Runrug.

Posted 3 months ago

“Excellent service. Kitchen runner looks great and could not have chosen a better one. So pleased with runner. Overall pleased with choices, price, customer service and delivery. Would certainly recommend.”

Helpful Report

Posted 3 months ago

Hi Beverley, Thank you so much for your wonderful review! We're thrilled to hear that you're happy with your kitchen runner and that it was the perfect choice for your space. Your recommendation means the world to us! If you ever need anything else, we’re always here to help. Enjoy your new runner! Thank you, Runrug.

Posted 3 months ago

Runrug is rated 4.8 based on 6,929 reviews